Email Security Analyst at a computer software company with 51-200 employees
Real User
Top 20
Oct 22, 2025
My advice to others looking into using IRONSCALES is to exercise caution as to how the platform works. Everything is not obviously as it seems. The product uses AI and the information that's provided. Looking at it at face value shouldn't be your final classification. It's a tool that we use to better our understanding of email security, and it's not a one and done situation. People starting to use IRONSCALES should really look into understanding email security and using it as a tool becomes a necessary part of proceeding with email security. IRONSCALES is a really good platform, and it's ever-growing. This is just the start of what they are able to do with the AI, especially with Themis, and also the way it's structured, and that overall understanding of email security and how certain events should be handled. I rate IRONSCALES 9 out of 10.
Systems Engineer at a tech services company with 10,001+ employees
Real User
Top 10
Sep 11, 2024
The automated response capabilities are very accurate for detecting suspicious activities and suspicious languages used by the attackers. The only people needed when using the tool are to take care of the console and an analyst. In some cases, some incidents require an analyst to complete the analysis of the email. I don't create incidents that can be automatically resolved by AI. I create incidents that need a review from an analyst. The only people who need to be aware of the incidents and where such details should not be classified is when it comes to analysts. I don't need to do any maintenance process for the tool every day. Everything is available as a service, so I don't need to do anything to maintain the platform apart from dealing with the non-classified incidents. The tool uses a lot of AI technologies to detect the accuracy of the email, especially to filter out phishing emails. It not only detects phishing emails but also provides a preview of who the attackers are before we receive the real phishing email. It is not just to detect phishing emails but also to detect the intent of the attacker in creating a phishing email. I rate the tool a nine and a half out of ten.
Senior Systems Engineer at Accurate Corrosion Control, Inc.
Real User
Aug 12, 2024
The AI engine is, like anything else that is similar to machine learning, so it is going to get smarter as time goes on. In our company, we put a lot of time into the tool to see if it detects something that is clean, making sure that it understands that it was not a malicious email. The tool has become pretty darn smart at this point. If there is a situation where I need to manage the tool, I would say that there is an AI engine for the product, Themis Copilot, for Microsoft Outlook. When the tool pulls an email, it says that even though it pulled it out, it cannot give it a final disposition, so I won't know if it is spam or phishing activity. In that case, you need to go in and manually let the tool know that a particular email is spam, is associated with some phishing activity, or is clean. The tool tries to improve the accuracy of the machine learning and AI aspects. Occasionally, the tool requires some manual intervention. IRONSCALES has gotten smarter as our company has trained the machine learning and improved the AI engine, and it has reached to the point now that it is set and forgotten. We visit the tool maybe once a week just to make sure that there are no emails that haven't given a final disposition. I recommend the tool to others, along with Proofpoint. I rate the tool a nine out of ten.
IRONSCALES has a pretty smart technology, which is different from the traditional gateway kind of technology. Overall, I rate the solution an eight out of ten.
Systems Administrator at The Public Library of Cincinnati & Hamilton County
Real User
Jun 29, 2022
My advice would be to go for it. Its value is pretty clear right away. Its value becomes immediately clear as soon as it catches the first thing that is malicious and that would've gone through Microsoft's default filter. I would rate it a ten out of ten.
Information Security Officer at a financial services firm with 201-500 employees
Real User
Jun 28, 2022
I would definitely recommend the product. It is definitely worth the investment. I would rate it an eight out of ten because I would like to have some of the features. We don't have them currently, and I'm not sure whether these features are available with an additional license.
Information Security Analyst at a sports company with 1,001-5,000 employees
Real User
Jun 23, 2022
It is great, and I would definitely recommend it, but it is more the case of whether you need the tool and whether your current tools already do these functions. If you're missing one of the two functions of this software, then obviously, I wouldn't recommend it. I don't have much to compare it against. If this company was a lot bigger, I don't know if it would be a lot harder to manage. Most probably it won't be. It seems fairly good for companies of all sizes. We have enabled Themis, the AI function, at the moment on an ongoing trial basis. It can automatically remediate things. There are two ways that incidents are raised in IRONSCALES. You've got users reporting emails themselves, and then, you've got the logic of the app or the AI picking it up. It is great. It doesn't pick up everything, but we've got various platforms in place, and not all of them pick up everything. When it is used in what we call defense-in-depth, it is great, but it doesn't pick up absolutely everything. It does pick up the majority of malicious emails, and it is good for that. There is a module in it that automatically remediates emails. It will look at them in a capacity and make a judgment by itself on what to do with them. At the moment, the logic of that is okay, but it isn't as good as someone who has experience making a judgment on it. It is however good in terms of picking up an incident in the first place. It can enable you to spend more time on other activities. Most of it comes down to understanding the depth or format of an incident. When I first started, I was new to it. It was not massively complicated, but there was a learning curve for me in security as opposed to me in IRONSCALES. If someone with a lot of experience is using it, it would definitely reduce their time in remediating issues and help them crack on with other tasks. I would rate it a nine out of ten. There are a few bugs and issues, but they are sorting them. It is not perfect, but it is very good. It has room for improvement, but for what I use it for, it is great.
I would rate this solution a ten out of ten. I feel like nobody ever gets perfect scores, but the downsides are minimal and quickly resolved, so the product is quite remarkable. The solution is only situated for employees with specific email addresses. Apart from that, it's a private cloud deployment. The biggest lesson I've learned is that even with my level of expertise, there are still emails that I probably wouldn't have noticed checking them manually.
I'd rate the solution ten out of ten. There isn't one thing I don't like. If a company is looking for something that is extremely robust, that has the ability to catch zero-day incidents, and they're not looking to spend an arm and a leg, there's no other choice. It's got to be this product.
Digital Risk Intelligence Partner at a comms service provider with 1-10 employees
Real User
Aug 16, 2021
We are a customer as well as an integrator. In some cases we sell the solution, in some cases, we provide the customer with the service. We are a security service provider. We are working with the latest version. IRONSCALES is a universal service cloud for service. So you always have the latest one. I would recommend the solution to other users and companies. I couldn't believe that it could filter out 35% of the email. We've very satisfied. I'd rate the solution at a nine out of ten.
IRONSCALES is a leading choice in email security, offering robust AI technology to detect, report, and manage phishing threats efficiently, enhancing protection for Microsoft 365 users.IRONSCALES integrates advanced machine learning and threat intelligence to give organizations a reliable line of defense against sophisticated email threats like phishing and malware. Its seamless connection to Gmail and Microsoft 365, combined with intuitive management capabilities through a user-friendly...
My advice to others looking into using IRONSCALES is to exercise caution as to how the platform works. Everything is not obviously as it seems. The product uses AI and the information that's provided. Looking at it at face value shouldn't be your final classification. It's a tool that we use to better our understanding of email security, and it's not a one and done situation. People starting to use IRONSCALES should really look into understanding email security and using it as a tool becomes a necessary part of proceeding with email security. IRONSCALES is a really good platform, and it's ever-growing. This is just the start of what they are able to do with the AI, especially with Themis, and also the way it's structured, and that overall understanding of email security and how certain events should be handled. I rate IRONSCALES 9 out of 10.
The company name is Silicon Valley Technology, Inc. My review rating for IRONSCALES is 10 out of 10.
The automated response capabilities are very accurate for detecting suspicious activities and suspicious languages used by the attackers. The only people needed when using the tool are to take care of the console and an analyst. In some cases, some incidents require an analyst to complete the analysis of the email. I don't create incidents that can be automatically resolved by AI. I create incidents that need a review from an analyst. The only people who need to be aware of the incidents and where such details should not be classified is when it comes to analysts. I don't need to do any maintenance process for the tool every day. Everything is available as a service, so I don't need to do anything to maintain the platform apart from dealing with the non-classified incidents. The tool uses a lot of AI technologies to detect the accuracy of the email, especially to filter out phishing emails. It not only detects phishing emails but also provides a preview of who the attackers are before we receive the real phishing email. It is not just to detect phishing emails but also to detect the intent of the attacker in creating a phishing email. I rate the tool a nine and a half out of ten.
The AI engine is, like anything else that is similar to machine learning, so it is going to get smarter as time goes on. In our company, we put a lot of time into the tool to see if it detects something that is clean, making sure that it understands that it was not a malicious email. The tool has become pretty darn smart at this point. If there is a situation where I need to manage the tool, I would say that there is an AI engine for the product, Themis Copilot, for Microsoft Outlook. When the tool pulls an email, it says that even though it pulled it out, it cannot give it a final disposition, so I won't know if it is spam or phishing activity. In that case, you need to go in and manually let the tool know that a particular email is spam, is associated with some phishing activity, or is clean. The tool tries to improve the accuracy of the machine learning and AI aspects. Occasionally, the tool requires some manual intervention. IRONSCALES has gotten smarter as our company has trained the machine learning and improved the AI engine, and it has reached to the point now that it is set and forgotten. We visit the tool maybe once a week just to make sure that there are no emails that haven't given a final disposition. I recommend the tool to others, along with Proofpoint. I rate the tool a nine out of ten.
IRONSCALES has a pretty smart technology, which is different from the traditional gateway kind of technology. Overall, I rate the solution an eight out of ten.
My advice would be to go for it. Its value is pretty clear right away. Its value becomes immediately clear as soon as it catches the first thing that is malicious and that would've gone through Microsoft's default filter. I would rate it a ten out of ten.
I would definitely recommend the product. It is definitely worth the investment. I would rate it an eight out of ten because I would like to have some of the features. We don't have them currently, and I'm not sure whether these features are available with an additional license.
It is great, and I would definitely recommend it, but it is more the case of whether you need the tool and whether your current tools already do these functions. If you're missing one of the two functions of this software, then obviously, I wouldn't recommend it. I don't have much to compare it against. If this company was a lot bigger, I don't know if it would be a lot harder to manage. Most probably it won't be. It seems fairly good for companies of all sizes. We have enabled Themis, the AI function, at the moment on an ongoing trial basis. It can automatically remediate things. There are two ways that incidents are raised in IRONSCALES. You've got users reporting emails themselves, and then, you've got the logic of the app or the AI picking it up. It is great. It doesn't pick up everything, but we've got various platforms in place, and not all of them pick up everything. When it is used in what we call defense-in-depth, it is great, but it doesn't pick up absolutely everything. It does pick up the majority of malicious emails, and it is good for that. There is a module in it that automatically remediates emails. It will look at them in a capacity and make a judgment by itself on what to do with them. At the moment, the logic of that is okay, but it isn't as good as someone who has experience making a judgment on it. It is however good in terms of picking up an incident in the first place. It can enable you to spend more time on other activities. Most of it comes down to understanding the depth or format of an incident. When I first started, I was new to it. It was not massively complicated, but there was a learning curve for me in security as opposed to me in IRONSCALES. If someone with a lot of experience is using it, it would definitely reduce their time in remediating issues and help them crack on with other tasks. I would rate it a nine out of ten. There are a few bugs and issues, but they are sorting them. It is not perfect, but it is very good. It has room for improvement, but for what I use it for, it is great.
I would rate this solution a ten out of ten. I feel like nobody ever gets perfect scores, but the downsides are minimal and quickly resolved, so the product is quite remarkable. The solution is only situated for employees with specific email addresses. Apart from that, it's a private cloud deployment. The biggest lesson I've learned is that even with my level of expertise, there are still emails that I probably wouldn't have noticed checking them manually.
Try it. It takes seconds. I would rate the product as nine out of 10.
I'd rate the solution ten out of ten. There isn't one thing I don't like. If a company is looking for something that is extremely robust, that has the ability to catch zero-day incidents, and they're not looking to spend an arm and a leg, there's no other choice. It's got to be this product.
We are a customer as well as an integrator. In some cases we sell the solution, in some cases, we provide the customer with the service. We are a security service provider. We are working with the latest version. IRONSCALES is a universal service cloud for service. So you always have the latest one. I would recommend the solution to other users and companies. I couldn't believe that it could filter out 35% of the email. We've very satisfied. I'd rate the solution at a nine out of ten.