General Manager Applications at a tech services company with 201-500 employees
Reseller
2020-11-29T05:38:00Z
Nov 29, 2020
Considering the penetration that they have in the market, I would recommend Huawei. I would rate it a five out of ten. When we sell Huawei to our customers, they always have some support issues, probably because of the language barrier. They do have a product roadmap and they know that they'll be bringing in a new feature set in the next two months or three months and they would pitch that feature initially. Later on, they would tell the customer that it's coming in a month or in a few weeks. There are a lot of part replacements that take place for Huawei compared to IBM. I've seen a lot of cases where, when you sell a product within the first six months, we need to replace either their discs or something because they start malfunctioning. We rely a lot on the support and their backup hardware. Huawei plus has a better pricing plan but the negative is the language barrier. There is also an overcommitment in terms of features that are not exactly there, but they will be added sometime in the future. We usually have to do a steel replacement. We have to do part replacements. Then we have to engage our support team as well, to make sure that we can handle the customers and their problems.
Considering the penetration that they have in the market, I would recommend Huawei. I would rate it a five out of ten. When we sell Huawei to our customers, they always have some support issues, probably because of the language barrier. They do have a product roadmap and they know that they'll be bringing in a new feature set in the next two months or three months and they would pitch that feature initially. Later on, they would tell the customer that it's coming in a month or in a few weeks. There are a lot of part replacements that take place for Huawei compared to IBM. I've seen a lot of cases where, when you sell a product within the first six months, we need to replace either their discs or something because they start malfunctioning. We rely a lot on the support and their backup hardware. Huawei plus has a better pricing plan but the negative is the language barrier. There is also an overcommitment in terms of features that are not exactly there, but they will be added sometime in the future. We usually have to do a steel replacement. We have to do part replacements. Then we have to engage our support team as well, to make sure that we can handle the customers and their problems.