IT Director at a tech services company with 10,001+ employees
MSP
Top 20
Oct 27, 2025
Regarding HCL Notes supporting various business processes such as CRM, I don't use it, but if I have an issue, I contact the support and we are satisfied with that. I would rate HCL Notes 10 out of 10; for me, it's the best.
Administration & Technical Director at a tech services company with 11-50 employees
Real User
Top 10
Jul 9, 2025
We actively work with HCL Notes and have integrated it with other applications as it is installed on Windows. We use HCL Notes and Domino, along with HCL Connections and HCL BigFix. Regarding customization, we assess all internally written databases. We modify all databases, including mailboxes. HCL Notes is easy to customize as it is simple and fast, making it cost-effective for development. The only slower development aspect is using HCL Leap, the new web solution, where standard functionality is straightforward but customization through JavaScript is more complex. We are working with on-premises HCL Notes, with everything hosted internally. The only external component is Nomad on tablets, which we use to collect data from farms and import it back into the system. Everything we have works very efficiently, including a reception login screen written in a very early version of Notes (approximately version 5) using web use, which still maintains its functionality and appearance. Based on our experience, we rate HCL Notes 9 out of 10.
My overall experience with HCL Notes is not good. I cannot recollect any strengths in HCL Notes right now. I had some experience with their AI technology and AI-driven features for transcription, but now as we have moved on from HCL Notes, I cannot provide more details. I would rate HCL Notes challenges as a five.
I have over fifty years of software experience and consider HCL Notes a very good product. Despite differences and market competition, it has some unique functionalities. I would rate the overall solution a nine out of ten.
Military Officer at a government with 5,001-10,000 employees
Real User
Top 10
Nov 12, 2024
I recommend HCL Notes to others, especially for businesses that prioritize security and confidentiality. It stands out for being less susceptible to data breaches. On a scale of one to ten, I would rate the product a seven out of ten.
Senior Associate at a consultancy with 11-50 employees
Real User
Top 5
May 22, 2024
We would recommend Notes to anyone who wants an extremely flexible product with rapid development features. This capability is a critical feature that makes a product like this feasible for smaller companies to create custom solutions. A fully-functional application can be developed in a day. Overall, I would rate HCL Notes / Domino an eight out of ten.
I rate HCL Notes nine out of 10. It has some issues, but HCL has done a lot of work to enhance it since they acquired the product in 2018. The weaknesses are disappearing with each new release. They continue to fix things and add new features with every release. I recommend it. I've been forced to use some internet-based applications that were absolutely terrible. If only they had used something like Notes, it would be much more user-friendly and offer better value for money. Some people are fanatical and they give Notes a rating of 10 out 10. Some people say it's terrible and rate it two or three, but I'd give it a solid eight or nine in most cases. There are still a few issues that need to be worked out, but HCL has been working hard to resolve some of the long-standing problems with Notes. Most of the older issues with Notes that people complain about have been fixed in the latest releases. My advice to prospective users is to get help from an HCL business partner.
IS Manager & Consultant HCL Domino at JACOB & ASSOCIATES
Real User
May 18, 2022
I would never think of moving to another solution because my clients are very satisfied. If you put the right person or the right structure and follow and update this product correctly, it is hard for a client to think about moving to another solution. My advice would be that you have to consider whether you have a mailing program. The company that starts to implement your IT infrastructure would certainly need a program for mailing. HCL Notes is a very good mailing product. It is also very good if you manage and share a lot of documents inside your company, and it works very well for workflows or decisional processes. I would rate it a nine out of ten.
SAP Delivery Manager at a tech services company with 5,001-10,000 employees
Real User
Jun 15, 2021
I would recommend this product to others who are interested in implementing it. We have been customers for more than 20 years. In summary, this is a good product but there are always some areas for improvement. I would rate HCL Notes an eight out of ten.
Sr. Analyst at a consultancy with 1,001-5,000 employees
Real User
Sep 14, 2020
The biggest lesson I have learned from using HCL Notes patience, I must say. Other than that it becomes a much tougher question. I learned that there is not much to gain from this product, but that sometimes you can manage with inferior tools if you have to. That would be the tagline of HCL Notes if I had the opportunity to add one: "You just have to manage." On a scale of one to ten (where one is the worst and ten is the best), I would rate this product as a four-point-five out of ten. I will not be so harsh to give it the three or four that I think it deserves even though I would like to. It has worked at least somewhat to manage to be a centralized solution. I will give it a five.
HCL Notes is a secure on-premises email client that allows teams access to email, calendar, and contact management capabilities. The solution integrates other collaboration tools seamlessly along with HCL Domino business applications, into a single workspace. HCL Notes is most commonly used in corporate environments for email, but can also be used to create websites, custom applications and business workflows, discussion groups, and document libraries. In addition, the solution enhances...
Regarding HCL Notes supporting various business processes such as CRM, I don't use it, but if I have an issue, I contact the support and we are satisfied with that. I would rate HCL Notes 10 out of 10; for me, it's the best.
We actively work with HCL Notes and have integrated it with other applications as it is installed on Windows. We use HCL Notes and Domino, along with HCL Connections and HCL BigFix. Regarding customization, we assess all internally written databases. We modify all databases, including mailboxes. HCL Notes is easy to customize as it is simple and fast, making it cost-effective for development. The only slower development aspect is using HCL Leap, the new web solution, where standard functionality is straightforward but customization through JavaScript is more complex. We are working with on-premises HCL Notes, with everything hosted internally. The only external component is Nomad on tablets, which we use to collect data from farms and import it back into the system. Everything we have works very efficiently, including a reception login screen written in a very early version of Notes (approximately version 5) using web use, which still maintains its functionality and appearance. Based on our experience, we rate HCL Notes 9 out of 10.
My overall experience with HCL Notes is not good. I cannot recollect any strengths in HCL Notes right now. I had some experience with their AI technology and AI-driven features for transcription, but now as we have moved on from HCL Notes, I cannot provide more details. I would rate HCL Notes challenges as a five.
I have over fifty years of software experience and consider HCL Notes a very good product. Despite differences and market competition, it has some unique functionalities. I would rate the overall solution a nine out of ten.
I recommend HCL Notes to others, especially for businesses that prioritize security and confidentiality. It stands out for being less susceptible to data breaches. On a scale of one to ten, I would rate the product a seven out of ten.
We would recommend Notes to anyone who wants an extremely flexible product with rapid development features. This capability is a critical feature that makes a product like this feasible for smaller companies to create custom solutions. A fully-functional application can be developed in a day. Overall, I would rate HCL Notes / Domino an eight out of ten.
I recommend the solution if it is affordable, with better security and a performance tool. Overall, I rate the solution an eight out of ten.
I rate HCL Notes nine out of 10. It has some issues, but HCL has done a lot of work to enhance it since they acquired the product in 2018. The weaknesses are disappearing with each new release. They continue to fix things and add new features with every release. I recommend it. I've been forced to use some internet-based applications that were absolutely terrible. If only they had used something like Notes, it would be much more user-friendly and offer better value for money. Some people are fanatical and they give Notes a rating of 10 out 10. Some people say it's terrible and rate it two or three, but I'd give it a solid eight or nine in most cases. There are still a few issues that need to be worked out, but HCL has been working hard to resolve some of the long-standing problems with Notes. Most of the older issues with Notes that people complain about have been fixed in the latest releases. My advice to prospective users is to get help from an HCL business partner.
I would never think of moving to another solution because my clients are very satisfied. If you put the right person or the right structure and follow and update this product correctly, it is hard for a client to think about moving to another solution. My advice would be that you have to consider whether you have a mailing program. The company that starts to implement your IT infrastructure would certainly need a program for mailing. HCL Notes is a very good mailing product. It is also very good if you manage and share a lot of documents inside your company, and it works very well for workflows or decisional processes. I would rate it a nine out of ten.
I would give HCL Notes a rating of eight out of ten.
This is a product that I recommend for small companies. I would rate this solution a five out of ten.
I would recommend this product.
I rate HCL Notes a nine out of ten.
I would recommend this product to others who are interested in implementing it. We have been customers for more than 20 years. In summary, this is a good product but there are always some areas for improvement. I would rate HCL Notes an eight out of ten.
I rate this solution a seven out of 10.
The biggest lesson I have learned from using HCL Notes patience, I must say. Other than that it becomes a much tougher question. I learned that there is not much to gain from this product, but that sometimes you can manage with inferior tools if you have to. That would be the tagline of HCL Notes if I had the opportunity to add one: "You just have to manage." On a scale of one to ten (where one is the worst and ten is the best), I would rate this product as a four-point-five out of ten. I will not be so harsh to give it the three or four that I think it deserves even though I would like to. It has worked at least somewhat to manage to be a centralized solution. I will give it a five.