My advice to other people who are considering implementing DIGITAL CX is to define from the beginning all the departments or at least set up the extensions with the departments. From the beginning, organize and structure the digital receptionist so that as the number of users, extensions, or departments increases and the company grows, it can be much easier to continue completing the configuration of the digital receptionist. I would rate this product an 8 out of 10.
If I were assisting a client in an RFI or RFP process, I would include RingCentral as a solution to consider. Overall, I rate the solution as nine out of ten.
Find out what your peers are saying about RingCentral, THREADS, QuickReply.ai and others in Customer Communications Management (CCM). Updated: June 2026.
Customer Communications Management (CCM) solutions streamline interactions between organizations and customers through multiple channels. They integrate with other systems to ensure consistent messaging and improve customer experience.
CCM solutions are designed to manage and automate customer interactions across various platforms such as email, print, social media, and mobile. These tools help organizations to create personalized messages, ensuring timely delivery and tracking of...
My advice to other people who are considering implementing DIGITAL CX is to define from the beginning all the departments or at least set up the extensions with the departments. From the beginning, organize and structure the digital receptionist so that as the number of users, extensions, or departments increases and the company grows, it can be much easier to continue completing the configuration of the digital receptionist. I would rate this product an 8 out of 10.
If I were assisting a client in an RFI or RFP process, I would include RingCentral as a solution to consider. Overall, I rate the solution as nine out of ten.