Manager, Technical Team at Expert It Solutions Alberta
Real User
Top 5
Jun 11, 2025
ConnectWise RMM seems to integrate with other tools, as they appear to be friendly when it comes to integration with a lot of tools. They integrate with other tools, such as Webroot, another antivirus software, and Hudu, a documentation service. The impact of ConnectWise RMM's comprehensive reporting and analytics tools on our decision-making process is significant, as providing an easy-to-read report on the status of the environment is important for our clients. The process of fully migrating to ConnectWise RMM takes probably about a month and a half. On a scale of one to ten, I would rate ConnectWise RMM a 7.5.
The tool is self-maintaining. It basically updates itself on all the agents, whether they are on Macs or Windows but linux lags a little behind. It's solid and proven solution but lacks support. When everything goes right, it's great. But when things go wrong, you might feel like you're left hanging. I'm concerned about this reliance on point solutions rather than a more dynamic approach. AI is still very new to our market. Most of my customers are focused on their core business operations, and there hasn't been much adoption of AI among them at this point, especially since we primarily serve SMBs. Some of the larger companies I work with are also primarily focused on their core business activities. Unless there's a significant impact on their business from an AI perspective, they haven't shown much interest yet. However, from a threat perspective, we do utilize tools like ConnectWise RMM and Webroot, which incorporate AI functionalities for threat detection and remediation. Overall, I rate the solution a seven out of ten.
Managing Director at a tech services company with 11-50 employees
Reseller
Jul 5, 2021
My advice to those wanting to implement this solution is if they do not want to manage their own NOC, this is their only choice. Nothing else will do it unless they can invest in their own NOC and help desk. I rate Continuum Command an eight out of ten.
There's a race between a lot of service providers or RMM providers out there. They give a lot of options for MSPs, including lowering the cost. MSPs need to understand their offerings and the needs of their customers. If they are a company with more or less five to ten people and they want to focus more on the customer-facing part instead of actually working on the server and desktops, I would say Continuum is the best solution for them because they won't be paying money per agent per month. With other RMMs, you will save money as far as the product is concerned, but you also need to spend time. Your team members need to work on each and every server and identify the issues that are happening. It is like a circle. You pay less for the software, but then put your own people to service, or you pay more for the service and get what you are really looking for. My advice is to first understand whether your customers are ready to pay for such services and whether there will be thorough monitoring and management on a 24/7 basis. If yes, then for the initial stage, Continuum is the best solution to go for. If you're going to be managing 100, 200, 500, or so machines, then perhaps Continuum is the best way to start off. If you're going to be a very large MSP, such as someone who is managing more than 5,000 or 10,000 assets, it is a different story altogether. Continuum also provides resources. As an MSP, if you are using Continuum, and you want someone to take care of your day-to-day activities and be a part of your company, Continuum can help you with your operations. Continuum has been improving this solution continuously. They are getting customer feedback through every event and channel. They have technical account managers who go to the customers, understand the requirements, and get them rolled into their own product development team. The feature perhaps goes to the beta phase, and then it is launched. I would rate Continuum an eight out of ten. As far as the IT documentation part is concerned, they may have been working on it, and we may get something out soon. Apart from that, I don't see any issues with the product itself.
My advice for anybody who is interested in this product is to set up a trial, set up a test LAN, and put down all of the key things that you want RMM to do for you and give it a shot. They'll give you a month for free. At this point, this product does everything that I want. Only the IT administrators need to use it, and they use two-factor authentication to connect with our clients. Depending on the client that they need access to, they would only see those clients.
ConnectWise RMM is designed to let you remotely monitor and manage as many endpoints as you can close. Combined with the benefits of our unparalleled Network Operations Center (NOC), our proprietary IntelliMon software spares your tech’s time by automating the ticketing and alerting process, filtering out false positives and producing actionable tickets.
ConnectWise RMM seems to integrate with other tools, as they appear to be friendly when it comes to integration with a lot of tools. They integrate with other tools, such as Webroot, another antivirus software, and Hudu, a documentation service. The impact of ConnectWise RMM's comprehensive reporting and analytics tools on our decision-making process is significant, as providing an easy-to-read report on the status of the environment is important for our clients. The process of fully migrating to ConnectWise RMM takes probably about a month and a half. On a scale of one to ten, I would rate ConnectWise RMM a 7.5.
Overall, I rate the solution an eight out of ten.
The tool is self-maintaining. It basically updates itself on all the agents, whether they are on Macs or Windows but linux lags a little behind. It's solid and proven solution but lacks support. When everything goes right, it's great. But when things go wrong, you might feel like you're left hanging. I'm concerned about this reliance on point solutions rather than a more dynamic approach. AI is still very new to our market. Most of my customers are focused on their core business operations, and there hasn't been much adoption of AI among them at this point, especially since we primarily serve SMBs. Some of the larger companies I work with are also primarily focused on their core business activities. Unless there's a significant impact on their business from an AI perspective, they haven't shown much interest yet. However, from a threat perspective, we do utilize tools like ConnectWise RMM and Webroot, which incorporate AI functionalities for threat detection and remediation. Overall, I rate the solution a seven out of ten.
My advice to those wanting to implement this solution is if they do not want to manage their own NOC, this is their only choice. Nothing else will do it unless they can invest in their own NOC and help desk. I rate Continuum Command an eight out of ten.
There's a race between a lot of service providers or RMM providers out there. They give a lot of options for MSPs, including lowering the cost. MSPs need to understand their offerings and the needs of their customers. If they are a company with more or less five to ten people and they want to focus more on the customer-facing part instead of actually working on the server and desktops, I would say Continuum is the best solution for them because they won't be paying money per agent per month. With other RMMs, you will save money as far as the product is concerned, but you also need to spend time. Your team members need to work on each and every server and identify the issues that are happening. It is like a circle. You pay less for the software, but then put your own people to service, or you pay more for the service and get what you are really looking for. My advice is to first understand whether your customers are ready to pay for such services and whether there will be thorough monitoring and management on a 24/7 basis. If yes, then for the initial stage, Continuum is the best solution to go for. If you're going to be managing 100, 200, 500, or so machines, then perhaps Continuum is the best way to start off. If you're going to be a very large MSP, such as someone who is managing more than 5,000 or 10,000 assets, it is a different story altogether. Continuum also provides resources. As an MSP, if you are using Continuum, and you want someone to take care of your day-to-day activities and be a part of your company, Continuum can help you with your operations. Continuum has been improving this solution continuously. They are getting customer feedback through every event and channel. They have technical account managers who go to the customers, understand the requirements, and get them rolled into their own product development team. The feature perhaps goes to the beta phase, and then it is launched. I would rate Continuum an eight out of ten. As far as the IT documentation part is concerned, they may have been working on it, and we may get something out soon. Apart from that, I don't see any issues with the product itself.
My advice for anybody who is interested in this product is to set up a trial, set up a test LAN, and put down all of the key things that you want RMM to do for you and give it a shot. They'll give you a month for free. At this point, this product does everything that I want. Only the IT administrators need to use it, and they use two-factor authentication to connect with our clients. Depending on the client that they need access to, they would only see those clients.