Our management chose Broadcom as it consists of a wide range of enterprise solution tools and is among the world's top five most efficient product providers. They keep fixing bugs in the application with each version as a part of security patching to deal with the latest security threats. I recommend the solution to others as it has excellent features as far as customization is concerned. Apart from the out-of-the-box facilities, the product also provides a source for implementing external customizations and script-calling features to perform various operations through the APIs. I rate the solution as a nine.
I would recommend this solution to others. They have improved the solution over the years and there are lots of new features coming out. I rate Clarity SM an eight out of ten.
Compared to other modern IDSM tools, I rate Clarity six out of 10. My advice to people thinking about implementing Clarity is to first take stock of their budget. Second, they should consider what processes they're looking for. Third, they need to think about whether they want a cloud platform or on-prem. If they plan to go on-prem, Clarity is one of the best solutions. If they want a cloud solution, Clarity isn't right for them. They can try out some other tools. If they have a big budget, Service Now is a good option. If they are in the mid-range, they should go for something like JIRA or 4Me. While 4Me is a newer solution, it has some appealing features.
Senior Engineer at a financial services firm with 1,001-5,000 employees
Real User
Oct 9, 2021
We're just customers and end-users. I'm not sure which version of the solution we're using. Usually, every year we upgrade. However, not the latest one. Still, it's not so far from the latest version. I'd rate the solution at a seven out of ten.
Out of all the service desk solutions I know, the one I know the best is CA SDM so I may be biased. I know there are many other options like ServiceNow and ManageEngine. I use Clarity and I would recommend it because it does add value to the business. I would rate this solution an eight out of 10.
We are currently two versions behind but we are in a project to upgrade to the latest version, 17.2. It is appealing to me because I will have access to the AIOps modules. I am also interested in moving to the cloud-based solution because it is easier to deploy. There are better technologies available in the cloud, it is easier to manage, and there is a high availability aspect. I think that it would be much better but we are often restricted by the customer, who cannot always have data on the cloud. For example, two of our customers are state-owned enterprises and their data cannot be on the cloud for any reason. My advice to anybody who is implementing this solution is to use the cloud-based deployment, rather than host it on-premises. I would rate this solution an eight out of ten.
Project Manager at a mining and metals company with 10,001+ employees
Real User
Mar 5, 2020
My advice to anybody who is implementing this solution is to be patient. It is going to take effort and time to properly deploy. I would rate this solution a seven out of ten.
IT Administrator / Help Desk Platform at Inter Cars SA
Real User
Feb 26, 2020
We're using an older version of the solution. It's my understanding that in the 17.2 version there is a completely different customer portal. I would recommend the solution, even though we are leaving it behind. I know another big company in Poland, which is an insurance company. They use this product and they've upgraded to the latest version. They have good knowledge and good experience with this product and they are using also the CMDB and the knowledge database, which is more of the product than we use. They are quite satisfied with the results they get from it. I'd rate the solution seven out of ten.
Senior Engineer at a financial services firm with 1,001-5,000 employees
Real User
Jul 8, 2018
It is quite a good product, and it's stable. They have a lot of features that you can customize to your organization. Everything should be automated, because if you are trusting on users to create their information, it will be not the truth on the moment. Most important criteria when selecting a vendor: * Stability of the vendor * Support * How the vendor is positioned in the market.
Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.Learn More: https://www.ca.com/us/products...
Our management chose Broadcom as it consists of a wide range of enterprise solution tools and is among the world's top five most efficient product providers. They keep fixing bugs in the application with each version as a part of security patching to deal with the latest security threats. I recommend the solution to others as it has excellent features as far as customization is concerned. Apart from the out-of-the-box facilities, the product also provides a source for implementing external customizations and script-calling features to perform various operations through the APIs. I rate the solution as a nine.
I rate the solution a seven out of ten.
I rate this solution seven out of 10.
I would recommend this solution to others. They have improved the solution over the years and there are lots of new features coming out. I rate Clarity SM an eight out of ten.
Compared to other modern IDSM tools, I rate Clarity six out of 10. My advice to people thinking about implementing Clarity is to first take stock of their budget. Second, they should consider what processes they're looking for. Third, they need to think about whether they want a cloud platform or on-prem. If they plan to go on-prem, Clarity is one of the best solutions. If they want a cloud solution, Clarity isn't right for them. They can try out some other tools. If they have a big budget, Service Now is a good option. If they are in the mid-range, they should go for something like JIRA or 4Me. While 4Me is a newer solution, it has some appealing features.
We're just customers and end-users. I'm not sure which version of the solution we're using. Usually, every year we upgrade. However, not the latest one. Still, it's not so far from the latest version. I'd rate the solution at a seven out of ten.
Out of all the service desk solutions I know, the one I know the best is CA SDM so I may be biased. I know there are many other options like ServiceNow and ManageEngine. I use Clarity and I would recommend it because it does add value to the business. I would rate this solution an eight out of 10.
I would rate this solution a seven out of 10.
We are currently two versions behind but we are in a project to upgrade to the latest version, 17.2. It is appealing to me because I will have access to the AIOps modules. I am also interested in moving to the cloud-based solution because it is easier to deploy. There are better technologies available in the cloud, it is easier to manage, and there is a high availability aspect. I think that it would be much better but we are often restricted by the customer, who cannot always have data on the cloud. For example, two of our customers are state-owned enterprises and their data cannot be on the cloud for any reason. My advice to anybody who is implementing this solution is to use the cloud-based deployment, rather than host it on-premises. I would rate this solution an eight out of ten.
My advice to anybody who is implementing this solution is to be patient. It is going to take effort and time to properly deploy. I would rate this solution a seven out of ten.
We're using an older version of the solution. It's my understanding that in the 17.2 version there is a completely different customer portal. I would recommend the solution, even though we are leaving it behind. I know another big company in Poland, which is an insurance company. They use this product and they've upgraded to the latest version. They have good knowledge and good experience with this product and they are using also the CMDB and the knowledge database, which is more of the product than we use. They are quite satisfied with the results they get from it. I'd rate the solution seven out of ten.
Try to focus on Knowledge Management and CMDB. Use CA Productivity Accelerator to learn and automate CMDB integration as much as possible.
It is quite a good product, and it's stable. They have a lot of features that you can customize to your organization. Everything should be automated, because if you are trusting on users to create their information, it will be not the truth on the moment. Most important criteria when selecting a vendor: * Stability of the vendor * Support * How the vendor is positioned in the market.