One of our clients is a union, like a labor union, and therefore they're using it to develop an engagement-type app, for member engagement applications.
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Versatile with great scalability and great technical support
Pros and Cons
- "There is literally a ton of stuff it can do. It's very flexible."
- "The solution is costly."
What is our primary use case?
What is most valuable?
Overall, it's a very nice solution.
The fact that you can run it on a lot of platforms is great. The client's goal is to create a mobile application that a lot of platforms, a lot of the old enterprise type platforms cannot do. The client wants to create something that you can put in every member's hand to engage with that member. The platform they were using before, for sure, cannot do that. This solution is very versatile in that sense.
There is literally a ton of stuff it can do. It's very flexible.
The scalability is very good.
The stability is great.
They have very good technical support.
You can run it on their cloud platform or you can run it on your own cloud platform. It's your choice where you run it. If you don't like their cloud, then you can go to somebody else's cloud and run it there and they will install it on there for you.
What needs improvement?
The solution is costly.
The solution is still very new to me, and it's therefore hard for me to discuss missing features. I'm still learning and discovering.
For how long have I used the solution?
I haven't been using the solution for that long. It's very new to me. It's likely been about two short months.
What do I think about the stability of the solution?
The stability is very good. I haven't run into any issues at all. The performance is reliable. There are no bugs or glitches. It doesn't crash or freeze. It's great.
What do I think about the scalability of the solution?
The solution is much better suited to enterprise-level organizations.
The product is definitely scalable. You can go from, for example, 10 users to a million users. It's just a matter of how much hardware you put behind it. Everything runs on the cloud. Therefore, you just keep throwing more memory, more disc space, more processing power, et cetera. It's not a problem.
How are customer service and technical support?
Tech support is very good. They have online support and they have a support number as well that you can call. You can initiate a support case and they usually get back to you probably within three to four hours, maximum. They are very, very helpful and responsive. We are quite satisfied with the level of service.
How was the initial setup?
I didn't do the setup myself. That was actually done by OutSystems. I can't speak to how easy or difficult the process is, or how long the deployment takes. I don't have any insights in that sense.
What about the implementation team?
We had OutSystems handle the installation for us. We did not handle the process on our own.
What's my experience with pricing, setup cost, and licensing?
The cost of the product is very high and would price out smaller organizations.
Which other solutions did I evaluate?
We've also looked at Mendix and Vinyl. We looked at Gartner and compared them with this product.
What other advice do I have?
I'm an external consultant. I have a few different clients. I have no relationship OutSystems directly.
I played a little bit with OutSystems. I have one of my other clients on an OutSystems user. I'm in the process of just learning. I am trying it out. I have a computer consultant that is helping me. There are certain things that I'm looking at, in general.
The OutSystems platform is really nice, however, it's very expensive for small to medium-sized businesses. I have one customer that's an enterprise-sized organization that can afford OutSystems, however, there are a lot of my other clients that are not that large. Vinyl might be a better solution for them.
I'd recommend the solution, however, I would suggest those considering the solution to do their homework first. Look at Gartner and other opinions. Understand what you are getting into, and then decide.
I'd rate the solution at a nine out of ten.
Which deployment model are you using for this solution?
Disclosure: I am a real user, and this review is based on my own experience and opinions.