Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.
Get the Live Chat Buyer's Guide and find out what your peers are saying about Zendesk Chat and more!
As of July 2025, the mindshare of Zendesk Chat in the Live Chat category
stands at 4.7%, down from 7.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Live Chat
Key learnings from peers
Valuable Features
"We like the mobile application, which allows us to provide a faster response to the customer."
Room for Improvement
"We would like to have auto-templates for TT closure and TT updates."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
