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Zendesk Messaging Reviews

Vendor: Zendesk
5.0 out of 5
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What is Zendesk Messaging?

Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.

Get the Live Chat Buyer's Guide and find out what your peers are saying about Zendesk Messaging and more!
Buyer's Guide
Live Chat
September 2025
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Helped 871,469 peers since 2012

Zendesk Messaging mindshare

As of October 2025, the mindshare of Zendesk Messaging in the Live Chat category stands at 5.0%, up from 3.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Live Chat Market Share Distribution
ProductMarket Share (%)
Zendesk Messaging5.0%
LiveChat20.7%
ChatX Live Assist 36511.4%
Other62.9%
Live Chat
 
 
Key learnings from peers

Valuable Features

  • "We like the mobile application, which allows us to provide a faster response to the customer."

Room for Improvement

  • "We would like to have auto-templates for TT closure and TT updates."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Live Chat Buyer's Guide for additional reliable information.

Learn more about Zendesk Messaging

Zendesk Messaging was previously known as Zendesk Talk.

Zendesk Messaging customers

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

Product Categories

Product Categories
Live Chat
Text Messaging
AI Customer Service
 
Zendesk Messaging Reviews Summary
Author infoRatingReview Summary
Vice President at Bypass Network Services5.0No summary available