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WSO2 Identity Server OverviewUNIXBusinessApplication

WSO2 Identity Server is #5 ranked solution in top Customer Identity and Access Management tools. PeerSpot users give WSO2 Identity Server an average rating of 8.0 out of 10. WSO2 Identity Server is most commonly compared to Okta Workforce Identity: WSO2 Identity Server vs Okta Workforce Identity. WSO2 Identity Server is popular among the large enterprise segment, accounting for 63% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 31% of all views.
Buyer's Guide

Download the Customer Identity and Access Management Buyer's Guide including reviews and more. Updated: July 2022

What is WSO2 Identity Server?

WSO2 Identity Server can be used to simplify identity and access management (IAM) related activities in the enterprise. The product is based on open standards and open source principles. WSO2 Identity Server comes with seamless, easy to use integration capabilities that help connect applications, user stores, directories and identity management systems.

WSO2 Identity Server Customers

Nutanix, ELM, AlmavivA, BDigital, StubHub, M-creations, MedVision360

WSO2 Identity Server Video

Archived WSO2 Identity Server Reviews (more than two years old)

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Balamurali P - PeerSpot reviewer
Solution Architect at Tata Elxsi
Real User
A stable solution for single sign-on and role-based permissions
Pros and Cons
  • "I would rate the solution's stability eight or nine out of ten."
  • "The high availability architecture has to be improved."

What is our primary use case?

This tool is a way for data centers to secure their connectivity. My primary use case for this product is to synchronize with the LDAP server, and allow single sign-on, role-based access.

How has it helped my organization?

We are able to use this tool to better secure next generation data centers, which use software defined networks. An example of this is the telecom industry. We will also be using it to develop e-commerce websites.

What is most valuable?

For us, the single sign-on access and the role-based permissions are the major requirement. These are the features that I find most valuable. 

What needs improvement?

I have two suggestions for improving the product. First, improvements have to been made in the high availability architecture. This has to do with the master-slave replication, and how the load balancing is handled between the identity servers. The way in which it is handled has to be improved.

My second suggestion has to do with LDAP synchronization.  Ideally, the agents should be simplified beyond what they are now.

Buyer's Guide
Customer Identity and Access Management
July 2022
Find out what your peers are saying about WSO2, ForgeRock, Auth0 and others in Customer Identity and Access Management. Updated: July 2022.
620,319 professionals have used our research since 2012.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

I would rate the solution's stability eight or nine out of ten. It is not crashing or stopping anywhere. I'm not giving a score of ten because of the points for improvement that I mentioned.

What do I think about the scalability of the solution?

The scalability is there. Currently we are able to support more than one hundred thousand users, and we are able to manage them using LDAP.

We have multiple projects where this solution is used. One of these projects has thirty internal users, and the external users are their customers. It is a huge customer base.

Another one of our projects has approximately one hundred users, which will be more than ten thousand customers.

Generally, there are two kinds of projects. The first I call "light", where the customers are the end users. This makes for a very large number of users. The second type of project is an operational team, where there are approximately one hundred users, or real-time operation team members. Their customers will total more than ten thousand.

We do have plans to increase our number of clients.

How are customer service and support?

With our subscription, their technical support is really very good. There are a lot of documents available, but they are quite difficult to understand and deploy based on this alone.

Which solution did I use previously and why did I switch?

Beyond evaluating a couple of other products, we did not use a different solution.

How was the initial setup?

I found the initial setup to be easy. It was not complex.

The initial deployment will take two days, maximum, and two team members are sufficient to handle it. After the initial deployment, we had to do further customization on our website. This took us approximately two to three weeks.

We currently have a five member team for maintaining the solution. 

What about the implementation team?

We deployed the solution ourselves.

What was our ROI?

We do recognize a return on our investment. However, because this is only one of the tools in our full solution, I cannot tell you exactly how much this component contributes.

What's my experience with pricing, setup cost, and licensing?

Price matters to us, and the primary reason that we adopted this solution is that it is open source. This means that the actual product is free of cost; however, we do have a support licence that we can pay for by yearly subscription.

We do very well with this. We have to take their support, but that is a minimal charge if I'm comparing it to other identity managers.

Overall, the licensing is ok. If you are paying for support then you will be supported very well.

Which other solutions did I evaluate?

We evaluated a couple of other products before settling on this one. One of the solutions that we tried was CyberArk for privileged access management.

What other advice do I have?

This is a really good, open source product.

I would suggest purchasing a subscription for technical support. It is a lightweight program, and the documentation is sufficient. However, there are specific features that you may want to use, and for this you may need full, in-depth support when it comes time to deploy.

Once you purchase the subscription, it is like a perpetual license. You can do everything yourself.

I would rate this product eight out of ten. Other than the small improvements that I have suggested, it is a very good solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Lam Phan - PeerSpot reviewer
Director General at AICT
Real User
A comprehensive ecosystem but very difficult to setup and configure
Pros and Cons
  • "Comprehensive ecosystem."
  • "I found the initial setup to be very complex."

What is our primary use case?

My primary use case for this product is to evaluate identity solutions for our customers.  

How has it helped my organization?

Because I did not go on to adopt this solution, I can only say that it might be a good solution. The documentation and ecosystem were of high quality.

What is most valuable?

The feature that I found most valuable was the ecosystem. It is very comprehensive, and allowed me to find that components that I wanted to use. Other examples include the identity server and the API.

What needs improvement?

I found that the product was too large, and therefore difficult for people such as myself who only wanted to make use of a single function. I was interested in the identity server, alone.

I would like to see a simpler and faster installation and configuration process for making use of individual components.

For how long have I used the solution?

Trial/evaluations only.

What do I think about the stability of the solution?

Judging from the completeness of the ecosystem and the quality of the documentation, I feel that this might be a good product. I just did not have enough time and patience to fully evaluate it.

How was the initial setup?

I found the initial setup to be very complex, which is the main problem that I encountered. I had expected to configure the system in one or two days, but it took longer than I expected.

For example, I was looking for a particular setup, and used LDAP as instructed. However, I could not find where to make use of the API. 

What about the implementation team?

I did the implementation and testing of this solution myself. The testing and evaluation phase was approximately two weeks. 

Which other solutions did I evaluate?

This, in fact, was the product that I evaluated. I eventually moved on to the solution that I use now.

What other advice do I have?

I tried the product but I found it very cumbersome, so I no longer use it. Time and simplicity were my primary concerns, so I moved on to a new solution.

I would rate this solution a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Customer Identity and Access Management Report and find out what your peers are saying about WSO2, ForgeRock, Auth0, and more!
Updated: July 2022
Buyer's Guide
Download our free Customer Identity and Access Management Report and find out what your peers are saying about WSO2, ForgeRock, Auth0, and more!