We are using VMware Horizon View for R&D. We use it like a machine that we need 24/7 at any cost. It should be accessible from anywhere, whether on an office premise or over the internet. But there are a few locations such as in the case of contractors, where we are not allowed to provide our machine. Here, we provide VDI infrastructure to them. They then connect the VDI and work. We integrate their system with Microsoft's Remote Desktop Service. Further, we tag the RDS with the solution. It acts as a connecting bridge between Microsoft hardware and the remote server.
VMware Horizon View OverviewUNIXBusinessApplicationPrice:
VMware Horizon View Buyer's Guide
Download the VMware Horizon View Buyer's Guide including reviews and more. Updated: May 2023
What is VMware Horizon View?
VMware Horizon View is a virtual desktop infrastructure (VDI) solution that helps organizations to provide virtual machines and applications to end-users that can be run on a variety of devices. With Horizon View, organizations are able to provide remote access to desktops, improve their security and compliance, and significantly reduce the costs and complexities of physical hardware management.
Horizon View has an intuitive central management area for all virtual devices, which enables image creation and management, management of users, and access control. Horizon View users have the flexibility that allows them to access their virtual desktops and applications from any type of device and from any location.
The solution has enhanced security abilities, including built-in encryption and secure communication between the devices and the virtual machines. These security measures help ensure the safety of sensitive data, even if the data is accessed from a non-secure device.
Benefits of VMware Horizon View
VMware Horizon View provides its users with several key benefits, including:
- Enhanced security: VMware Horizon View’s virtual desktops are run from a secure data center, which reduces the risk of data loss or attacks.
- High performance: Experience high levels of performance and stability, even with low-bandwidth connections.
- Flexibility: Horizon View virtual machines can run on a wide range of devices, including laptops, smartphones, and tablets. Users are able to access their virtual desktops from any location.
- Centralized management: Create and manage all of your virtual desktops from a single location.
- Scalability: Scale your virtual machines up and down depending on your usage.
- Reduced costs: Eliminate the usage of physical desktops and reduce hardware, maintenance, and energy costs.
- Simple deployments: Horizon View automates the deployment and configuration of virtual desktops, making it faster and easier to roll out virtual desktops to users.
VMware Horizon View features
Some of Horizon View’s top features include:
- Load balancing: Improve performance and stability by balancing workloads across multiple servers.
- User management and access control: Create and manage user profiles, including their saved data and settings across virtual desktops. Control user access to virtual desktops based on multiple factors.
- Multimedia optimization: Improve the performance of your applications that use audio and video by optimizing multimedia playback for virtual desktops.
- Virtual application and machine sharing: Create and share pools of virtual desktops and applications between users, making them easy to maintain and manage.
- Customizations: Enables IT to customize the user environment, including the desktop background, shortcuts, and start menu, to meet the needs of different users or departments.
Reviews from Real Users
VMware Horizon View stands out among its competitors for a number of reasons. Several major ones are its flexibility, powerful performance, and virtualizing capabilities.
David G., a systems engineer at a tech services company, writes, “This product is great for desktop management. It enables you to update one golden image, save it and basically deploy it... It makes management a lot easier. There's also the huge savings. We've (used) it with the pandemic because everybody had to work from home. Even if there weren't enough laptops to go around, almost everybody has a home computer. It was just a matter of installing Horizon on your home computer and connecting to the office using two-factor authentication. They made it really simple.”
VMware Horizon View was previously known as Horizon View.
VMware Horizon View Customers
Amway, Hertz International, Metro Health, North Carolina State University, Ottawa International Airport, Revlon, and Whirlpool.
VMware Horizon View Video
VMware Horizon View Pricing Advice
What users are saying about VMware Horizon View pricing:
VMware Horizon View Reviews
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Lead Converged Infrastructure Virtualization Engineer at a financial services firm with 1,001-5,000 employees
The solution's most valuable feature is its ability to work like a centralized management system
Pros and Cons
- "VMware is very helpful for customized platforms that offer auto-promotion and auto-deprovision."
- "There should be a function where one can connect and work; whenever not required, one can deprovision it."
What is our primary use case?
What is most valuable?
VMware's most helpful feature is its ability to work like a centralized management system. When I say centralized management, it includes everything from vulnerability to application management, and much more. Regarding an R&D environment, we can quickly roll out VDI on their customized operating system. VMware is beneficial for customized platforms that offer auto-promotion and auto-deprovision.
What needs improvement?
Initially, they had a VMware security server, which they replaced with a UAE server. The reason was to include more security features. They also included a load balancer feature on customers' demand. But, the paging server should have security enhancement features, which we can rely on and configure for small-scale businesses. They should provide high-end security at the initial stage. They are coming up with a hybrid cloud as well. There should be a function where one can connect and work; whenever not required, one can deprovision it. They should add things like voice interfaces. Whenever you need VDI, it should be a seamless experience. So those are the features I would like them to improve.
If I want to do any upgrade, in case of a zero-day vulnerability, I have to log out of every system. Then, it could be CCM, or it could be patching, or some other solution. We need to wait for the user to come online. To tackle this issue, they should include a feature like Golden Image management. So that we can build multiple VMs.
For how long have I used the solution?
We used to work with VMware 3.2 and were the first to implement it back then. We used it for over two to three years. Recently, during the COVID time, we again implemented VMware for the remote management of VDIs. So, we have been using the solution for nearly twelve months now. We were testing and using it.
Buyer's Guide
VMware Horizon View
May 2023

Learn what your peers think about VMware Horizon View. Get advice and tips from experienced pros sharing their opinions. Updated: May 2023.
708,461 professionals have used our research since 2012.
What do I think about the stability of the solution?
We need to understand every component, from the first tool to the last, and make a call accordingly. We must implement all the best practices and have a backend storage connection transfer. We need to specify how many VDIs and storage are required. If you calculate everything perfectly, it is a stable product. I don't see any issues in our environment other than a slight issue regarding an agent. Because when the VM agent starts to run from and talk to the different VMware servers, there could be a network interruption. We need to make the changes according to the review of the five users. It's a stable product.
What do I think about the scalability of the solution?
It is a scalable product. We have around 50-80 people in our company using the solution.
How are customer service and support?
I contacted them for a query about one of the zero-day vulnerabilities. They provided some assistance but it didn't help with the security scanner. Again, we interacted with the level two team; they immediately released a fix for that. They are doing it well. They have a proper installation matrix in place. They will do it easily if you ask them to escalate to the next level. You just need to instruct about the engineering level for assistance.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I had experience working with Citrix. But, I needed more confidence in the product because it depends on the active directory. Its value of profile and image management depends on Microsoft group policy. You cannot use the Citrix hypervisor because it is not stable. Comparatively, VMware is a good product. You get a bundle of features with VMware. With it, you don't have to depend on any other vendor for authentication.
How was the initial setup?
The setup depends on the requirement. Implementing VMware 3.2 was a critical setup, as we were the first to deploy it. With the current setup, the site for deployment, even if it's a dedicated VDI, an automated VDI, or some golden image-based VDI, has no redundancies. The only thing is we need to have some networking knowledge. We need to know which port must be open from where to where and see the proxy and direct model. Also, we need to have a basic understanding of firewalls and networking. It helps us do an implementation faster.
Then it comes to redundant CR architecture, which includes the UA layer, the other view, and different standpoints. If we don't understand the account, we can implement it from an infrastructure standpoint. When it comes to a VDI, we get multiple ways out. Sometimes, auto-provisioning becomes complicated. When you need more automation to meet the requirements, it becomes redundant. We need an end-to-end understanding of the security networks, AD architecture, profiling, group policy, etc. We need to know how the authentication standpoint works. The port must be kept open from one authentication server to capture all the details and complete implementation.
What other advice do I have?
I have been working with Microsoft products for twenty years. I advise others to be clear about their requirements, the use cases, and the kind of VDIs they need. They should know whether they want a centralized management system, out of provisioning, or if they want to build a VIN. They should also decide which purchasing programs to opt for. VMware is the best fix for the organization because they are prevalent in the hypervisor.
I would rate it as a nine. The reason is the number of tickets we have raised to VMware compared to the Microsoft product.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Mar 9, 2023
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System Engineer at a computer software company with 10,001+ employees
User-friendly, reasonably priced, and simple to install
Pros and Cons
- "The most valuable feature of this solution is the clone variant. We have been using the linked clone for the past five years, but I am willing to support and take on the function of the instant cloud."
- "In the latest versions, the deployment of certificates on the console has been implemented. Although it is functional, it is not working as well as I would like. I hope this feature can be improved in the future."
What is our primary use case?
We implement VMware Horizon View for clients who want to replace physical site clients with a virtual desktop infrastructure solution, either to enhance geographical performance and reduce site clients or to add a security layer to their desktop environment.
What is most valuable?
The most valuable feature of this solution is the clone variant. We have been using the linked clone for the past five years, but I am willing to support and take on the function of the instant cloud.
The clone variant enhances the solution's functionality, making it more beneficial.
What needs improvement?
In the latest versions, the deployment of certificates on the console has been implemented. Although it is functional, it is not working as well as I would like. I hope this feature can be improved in the future.
To enhance the user experience, it would be beneficial to have the Unified Access Gateway (UAG) integrated within the console. This would eliminate the need to switch to a different VLAN or access the DMZ separately. With a direct link from the connection server to DMZ, users could easily access the UAG website without leaving the console.
For how long have I used the solution?
I am working with the latest version of VMware Horizon View.
What do I think about the stability of the solution?
It can be challenging to assess the stability of Horizon because it relies heavily on the underlying infrastructure, including vCenter, network, and storage performance.
It is important to pay attention to these factors when evaluating the stability of the system.
We rely on vCenter, network, and storage performance, and any weakness in these areas will affect the performance of Horizon. When discussing this with customers, I always emphasize the importance of these factors.
If the foundation is solid, Horizon should not experience any performance issues.
If the fundamentals are weak, we will encounter issues with Horizon on a regular basis. However, the product itself, VMware Horizon, is highly stable.
While the Horizon product itself is very stable, it is important to be well-informed about any potential side effects from using other related products.
What do I think about the scalability of the solution?
I would rate the scalability a nine out of ten.
There are adjustments that can be made, potentially resulting in a score of ten.
I have good experience with it, and I find it suitable for all sizes of companies. The POC is starting with 10 or 20.
In all three environments, we haven't had many large-scale deployments. Typically, they range from around a thousand to two thousand desktops. I haven't had any projects in my years of experience where the initial deployment started with a thousand or two thousand desktops. The deployments usually start small and then grow over time. The customer typically wants to test if it fits their needs, so we conduct several POCs before moving to production.
How are customer service and support?
As someone who has been using this solution for a while, I find it to be quite complex. Initially, it was very good and remained so until around 2015-2016. However, in 2018, I noticed that the response time had increased, and I had to escalate the issue to the supervisor.
There seemed to be a gap in communication that had not existed before, and it was difficult to understand the next steps.
Previously, I had direct communication with a technician until 2018. However, now I am talking to someone who is a classifier and perhaps several tiers away from the actual technicians.
Therefore, sometimes I don't feel the same level of dependency on a consultant or technician as I used to.
Which solution did I use previously and why did I switch?
We have a lot of VMware products in our company also converting other companies.
We use Workspace ONE.
Based on my background with Citrix, I have found that Horizon is often a more straightforward solution in many cases. It's less complex than Citrix.
It's beneficial when the customer has the mindset that the implementation process might take a month or two or three. However, that is not the case with VMware Horizon View POC. We can finish it in just a matter of days.
We implement VMware Horizon View for customers who require application access within their virtual desktop image. When external services are involved, we typically use tools such as ASH for management and integration.
The ASH tool is a standard in the Citrix world, and when we talk about Horizon, we tell customers they don't need LDSH or terminal services. We don't have a license for those and it could cost a lot of traffic. Instead, we can implement the application on the image, which is something the customer should be aware of.
How was the initial setup?
The initial setup is straightforward, and it follows a logical structure both in the cloud and on-premises. I wouldn't want to change anything about it.
What about the implementation team?
Currently, we only have on-premises solutions in-house. However, we have many clients who use hybrid and cloud-only solutions.
It depends. For me, the choice between on-premises and cloud deployment depends on the specific use case. However, I personally grew up using on-premises solutions.
I am primarily focused on on-premises deployments. I am also excited about cloud deployments and their capabilities, I tend to prefer on-premises solutions. When given the choice between cloud or on-premises deployment, I typically choose on-premises.
What's my experience with pricing, setup cost, and licensing?
I would rate the pricing of VMware Horizon View a five out of ten. The price is average.
What other advice do I have?
I would rate VMware Horizon View a nine out of ten.
Nothing is 100%.
I am selling and consulting the product every day. I am behind the product.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Last updated: May 6, 2023
Flag as inappropriateBuyer's Guide
VMware Horizon View
May 2023

Learn what your peers think about VMware Horizon View. Get advice and tips from experienced pros sharing their opinions. Updated: May 2023.
708,461 professionals have used our research since 2012.
Chief Enterprise Architect at a financial services firm with 10,001+ employees
Stable, with a straightforward setup, but could offer better pricing
Pros and Cons
- "The initial setup is pretty straightforward."
- "The solution isn't quite mature yet. It needs more time to mature and to get more market recognition."
What is our primary use case?
Horizon basically protects you're VMware and your Bring Your Own Device (BYOD). BYOD connecting to your network and these can be secured using VMware Horizon.
With COVID there is a very big impact. There is a hybrid kind of workforce model now. People will be able to connect using their own devices. If it is BYOD case, the number of assets is going to increase. It will almost double the number of the secured assets out there. This means that as the asset size grows, there's a lot of traffic. If you talk about the Horizon it is Zero Trust Architecture plus Micro-segmentation. It has to level both into one platform.
You then need to physically test that your endpoints are all secured so that there is no way for somebody connecting from their own device or laptop to accessing the network with any kind of malicious code. You're protected.
What is most valuable?
The solution is quite stable. The performance is good.
The scalability has been very good. It's easy to expand it to more endpoints.
The initial setup is pretty straightforward.
What needs improvement?
The solution could be more secure. Horizon is a recent addition in the sense that, due to COVID, we're working from home and those off-network devices also have to get secured. It's not only on-premises and the cloud infrastructure anymore. Your connectivity from the endpoints from the employees who are logged in from home also has to get brought in.
The solution isn't quite mature yet. It needs more time to mature and to get more market recognition.
The solution needs to work on its pricing. Compared to VMware Workspace ONE it should not be more in terms of cost.
For how long have I used the solution?
I've been using the solution for more than four years.
What do I think about the stability of the solution?
The solution is stable. It offers good performance. There aren't crashes and it doesn't freeze. there aren't bugs or glitches. It's been good overall.
What do I think about the scalability of the solution?
The scalability is excellent. If you need to extend it to more endpoints, it's possible to do so, and it's not difficult in terms of a process. If a company needs to expand the offering, it can do so with ease.
We have a hybrid workforce, with 8,000 or so users who likely have both their work and home devices on the system.
We do plan to continue to use the product going forward. We have no plans to move away from it.
How are customer service and support?
Our end-user support is our level end-user computing, EUC. EUC is a separate kind of support model, and there is dedicated support if we run into issues. So far, we have been satisfied with the level of support.
Which solution did I use previously and why did I switch?
VMware worked with Workspace One, which has been upgraded into Horizon.
How was the initial setup?
The initial setup is not overly complex. It's easy. It's a part of the VMware Workspace segment which makes it quite simple. A company should have no issues with the implementation.
Normally, the process from beginning to end only takes a couple of hours. It's a pretty quick process.
For maintenance, we have a team called EUC - End User Computing - that inspects all the upgrades and handles all the maintenance.
What about the implementation team?
I handled the process of implementation myself. If did not need an outside consultant or integrator. We were able to manage everything in-house.
What was our ROI?
There is a good ROI.
What's my experience with pricing, setup cost, and licensing?
We do have a licensing fee that we need to pay. Horizon is expensive if you were to consider EDR. I cannot speak to the exact cost of the product, however.
EDR itself is a big investment. If you're investing in EDR be prepared to pay a bit. There are two platforms that we are using - Windows and Linux. In the Windows platform, basically, we can secure it using the Windows Defender. In the case of Windows Defender, we don't need any separate EDR. For Linux, however, we need it. That said, mostly the users are all Windows users. More than 60% to 70% of the users are Windows users and so we don't need the EDR product across the board. That saves some costs for us.
Which other solutions did I evaluate?
I did evaluate multiple EDRs before choosing this solution.
What other advice do I have?
We use the latest version of the solution at this time. It's the most up-to-date option.
From the COVID impact, the number of vulnerabilities has gone up. That means there are other challenges of coping with the security in recent times due to the deluge of more assets, basically, made on one level because people are bringing their own devices into the mix. So far, we've been able to secure everything, and we've been able to stand back and say that we're fine and, even with this new hybrid work model, we are secure and back to normal, so to speak.
The solution is a recent edition that is not been fully adopted and it is still slightly immature. It's not reached a stage where it is saturated. For that reason, I'd rate the solution at a seven out of ten.
I would recommend the solution.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Sep 12, 2022
Flag as inappropriateEnterprise Architect / Data Solution Architect at Hewlett Packard Enterprise
It simplifies management of remote devices, but support is kind of hit or miss
Pros and Cons
- "VMware Horizon View is easy to configure and deploy."
- "VMware support is okay, but sometimes it's a little bit hit or miss trying to get somebody who knows what they're doing and talking about."
What is our primary use case?
Horizon is used to create virtual desktops. It's helpful for people who want to transition from large desktops and laptops to more virtual desktops. More people are working remotely, and that freaks out IT departments when they can't get access to an employee's desktop. We are seeing a lot of demand for virtual desktops for remote working.
How has it helped my organization?
Horizon allows us to sell a solution to customers.
What is most valuable?
VMware Horizon View is easy to configure and deploy.
What needs improvement?
The cost of licenses is always a challenge. I would also like the deployment to be simplified and automated to be more streamlined. It would be helpful for managing. For example, if you are deploying 900, it would be nice to automate the management of groups of 30 or 40 or whatever you're doing. Automation and deployment tools would be good.
For how long have I used the solution?
We've used VMware Horizon View off and on since it was first introduced in 2006. I have been messing around with VMware since early in my career. It's probably been about 18 months since I last did a direct Horizon solution.
What do I think about the stability of the solution?
Horizon View is pretty stable.
What do I think about the scalability of the solution?
Horizon View has been scalable enough for everything I've done so far. The last deployment was about 900 users. It was a mixture of office workers and managers.
How are customer service and support?
VMware support is okay, but sometimes it's a little bit hit or miss trying to get somebody who knows what they're doing and talking about.
Which solution did I use previously and why did I switch?
Our customers switched from more of a traditional laptop or desktop environment where they were maintaining 900 different systems and trying to keep them patched and updated. A VDI is helpful for tracking ransomware or viruses because you can lock down systems more easily when they're centrally controlled.
How was the initial setup?
Setting up Horizon is probably not easy for an inexperienced person. You can't just read the manual and do it. You need some experience to set it up. It's not overly complex, but it also isn't so simple that you could deploy it yourself if you've never done it before.
It took about two or three months because you can't just roll it out. You have to migrate the users in batches. If you're rolling out a thousand users, you can't just turn it on and have at it with a thousand. You deploy 30 and migrate a department and then do another. That's the case with any virtual desktop solution. Rolling it out is always going to be a more gradual process than a big bang all at once overnight.
What was our ROI?
VMware has tools to calculate projected ROI. The customers don't hit that projection, but they get relatively close. Typically the projected return is higher than what customers actually see.
What's my experience with pricing, setup cost, and licensing?
The pricing can be relatively competitive, but sometimes you have to go back to VMware and ask for additional discounts. You can make it competitive If you're prepared to put in the work. The list prices and standard discounts may not be competitive, but if you push hard enough, you can get the price to where you need it to be.
When you deploy the solution, the goal is to reduce normal operating costs by making it easier to keep your devices updated and patched. Obviously, there are hardware costs for running virtual machines, so there are additional costs depending on where you're running it, especially if you're using the standard hybrid cloud. If you use the Horizon Cloud, it's a different pricing model.
What other advice do I have?
I'd rate VMware Horizon View seven out of 10. If you want to simplify management and retain control, give it some serious thought. If you're allowing users to work on their own devices, it's necessary. If everybody has their own laptops, you want to use something like Horizon or VDI to manage your corporate applications. It's absolutely essential for that type of environment.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Executive Manager - Data Center Virtualization at a insurance company with 1,001-5,000 employees
High availability, user-friendly, reliable, and integrates well
Pros and Cons
- "I appreciate how simple and straightforward the operation of VMware Horizon View is."
- "Using a printer with the VDI is not a straightforward process."
What is our primary use case?
We are using VMware Horizon View in two ways - for both virtual disk infrastructure (VDI) and application virtualization.
The primary use case is for individuals external to our company to connect and access internal resources. This is done by publishing a virtual desktop point to allow access.
How has it helped my organization?
In terms of productivity, VMware Horizon View has been extremely beneficial.
We can run 100 percent of our employees remotely using VDI. We have anywhere from two the three thousand employees.
What is most valuable?
I appreciate how simple and straightforward the operation of VMware Horizon View is. It is very user-friendly and can be used on any device, anywhere, and anytime.
What needs improvement?
There are certain areas that require improvement, and in my opinion, the most important factor is with some instances where I have experienced limitations, particularly with the printing service. Using a printer with the VDI is not a straightforward process.
Overall, in my opinion, the solution works perfectly.
For how long have I used the solution?
I have been using VMware Horizon View since 2016, for seven years.
During this time, I have used several versions and performed multiple upgrades. I initially began with version 6.2, then proceeded to upgrade to 7.1, 7.4, and now to 7.13. Currently, I am planning to upgrade to version 8.
What do I think about the stability of the solution?
VMware Horizon View is quite a stable solution. We have had no issues.
What do I think about the scalability of the solution?
In my opinion, scaling up to ten sites is easily achievable as the solution is highly scalable. It can be scaled not only within a single site but across multiple sites as well.
We have approximately two thousand people in our environment that are using VMware Horizon View.
We are not only planning to provide access to external employees but also aiming to expand access to internal employees.
How are customer service and support?
The last time I contacted them was about an issue with USB printing, which I believe was related to a Microsoft patch rather than a VMware issue. It seems that the USB printing feature was affected negatively by the Microsoft patch.
To clarify, the printer redirection feature within VMware Horizon was impacted by a Microsoft patch or update, which resulted in the feature not functioning properly. Both products are involved in this issue.
Which solution did I use previously and why did I switch?
Previously, we were using We were using Citrix XenApp.
How was the initial setup?
Building the infrastructure is relatively straightforward; however, the challenge is in retrieving the master image or golden image for your desktop, which can be a time-consuming process depending on your specific needs.
For an experienced individual, the implementation of the health solution should not take more than three days.
What about the implementation team?
To be honest, I was able to implement it on my own. However, it's important to note that you may require certain prerequisites from the network team if you plan to make the solution highly available, such as utilizing LoadRunner and other tools.
What was our ROI?
In my personal opinion, the solution is worth the investment and provides good value for its cost.
What's my experience with pricing, setup cost, and licensing?
I cannot provide a detailed comment on the pricing; however, I can say that it is quite expensive.
The licensing for VDI is divided into multiple modules, including standard and enterprise options. There are different types of licensing available for VDI.
Which other solutions did I evaluate?
We were considering Microsoft VDI as well as Zendesk.
What other advice do I have?
In my opinion, for large enterprise companies, if the solution is implemented properly with high availability and designed using best practices, there should be no issues.
I would rate VMware Horizon View a ten out of ten.
Nothing is perfect, but this product is amazing.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Mar 16, 2023
Flag as inappropriateGood virtual desktop infrastructure, but login capabilities could be better
Pros and Cons
- "The support from VMware is very good and they have amazing experts."
- "The system is not designed to allow the client to log in easily."
What is our primary use case?
Our primary use case for this solution is the virtual desktop infrastructure.
What is most valuable?
We have found this solution valuable because it has cut our costs for purchasing new hardware.
What needs improvement?
The product could be improved by correcting how information is provided because we have issues with the client and the backend. The system is not designed to allow the client to log in easily and multiple passwords are required. This could be improved by requiring the client to input only the active directory username and password.
The primary problem we are facing is logging in locally on the SIEM client as a local, then click on the Horizon Seven and then call or connect to the server connection, then use the administrative username and password to log in, which is difficult for the students when we are dealing with the student. This is the most challenging stage because the rest of the backend is okay. We would like to see improvements to this problem and understand why there is no compatibility between the SIEM client and the backend.
For how long have I used the solution?
We have been using this solution for about four years and are currently working with Horizon Seven. It is deployed on-premises.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable. There are 200 people using it in our organization. However, it is difficult to maintain because the handover from our third party was bad. There was no adequate knowledge transfer.
How are customer service and support?
The support from VMware is very good and they have amazing experts. Whenever I raise a case to VMware technical support team, they respond immediately and fix any issues we have. They are very professional.
How was the initial setup?
The initial setup was difficult. I rate it a seven out of ten.
What about the implementation team?
We used the resellers to set up. However, the reseller we used is no longer in the market anymore. The company closed.
What's my experience with pricing, setup cost, and licensing?
The product has high license costs. I cannot give an exact figure on the price as our procurement department handles this. However, we would rate the licensing fees a nine out of ten because of how high it is.
What other advice do I have?
I rate this solution a seven out of ten. The product is good, but improvements can be made to how information is provided. We recommend this solution to new users who want to start working with it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Team Lead at a retailer with 10,001+ employees
Allowed us to organize our call center remotely so users could work from home
Pros and Cons
- "I like that it updates quickly and allows users to have virtual desktops."
- "I would like to see more useful monitoring within users and a more useful help desk."
What is our primary use case?
We use it in our call center, in the warehouse where we prepare products for stores, and in the warehouse.
We have 1,000 users in my organization. It's deployed on-premises. We stopped updating it in 2013 and 2017 because we used Windows 7.
How has it helped my organization?
When COVID-19 started, we organized our call center remotely. The solution allowed our users to work from home.
What is most valuable?
I like that it updates quickly and allows users to have virtual desktops.
What needs improvement?
I would like to see more useful monitoring within users and a more useful help desk.
For how long have I used the solution?
I have used this solution for about six years.
What do I think about the stability of the solution?
We haven't had any problems with the infrastructure. There haven't been any bugs, but there have been glitches in the newer versions.
What do I think about the scalability of the solution?
We haven't had any problems with scalability. It works quickly and we can scale up our infrastructure within about 10 minutes.
How are customer service and support?
For technical problems, support has been fast. They were critical for implementation and installation.
Which solution did I use previously and why did I switch?
I have also used Citrix.
When we started using Horizon, Citrix was more user-friendly and integrate-able. But we've found that the new version of Horizon is more useful and user-friendly with each new feature.
How was the initial setup?
For Horizon and all other VMware products, setup isn't easy, but it isn't hard. Maybe the problem is with the documentation and consultation. After consultation with my colleagues in other companies, they gave me answers to all my questions.
In previous years, the documentation was not a problem. With the latest version, there's too much documentation compared to their last available version.
It took about two or three weeks to set up. We worked to prepare images and tools for our several user groups, which was used as a test to prepare for switching.
There were two people involved in deployment: me and a network administrator.
There haven't been any maintenance requirements.
What other advice do I have?
I would rate this solution nine out of ten.
My advice is that users are interested in relevancy, and the version is not important to integration.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager Data Centre at Centre for Good Governance
It's great that users can log in from anywhere and from a variety of devices
Pros and Cons
- "Ability to log in from anywhere and from a variety of devices."
- "Ability to log in from anywhere and from a variety of devices."
- "sdfgdfg"
- "Users can log in from anywhere and from a variety of devices."
- "Reporting could be improved, we currently have to export manually."
What is our primary use case?
We use this solution for our virtual desktop infrastructure where the user's desktops are running the data center using Horizon. With the increase in the number of people working from home, we wanted a solution like Horizon. We are customers and I'm a resident consultant.
What is most valuable?
The major advantage of this solution is that users can log in from anywhere and from a variety of devices. Previously, it was difficult for us to manage but when we moved to VDI and people were able to log in from anywhere, it made a huge difference. I like that we're able to take a snapshot of the desktop.
What needs improvement?
Reporting could be improved. We have 200-300 users and it's difficult to know who has logged in and when. We have to do this manually so having a tool that would enable the export of reporting would be useful and save a lot of time.
For how long have I used the solution?
I've been using this solution for six months.
What do I think about the stability of the solution?
The solution is stable and highly reliable. We haven't had any issues with bugs, users are able to plug in properly, and the VMs are working fine.
What do I think about the scalability of the solution?
Scalability is good. We initially started with four servers and within a month we have scaled it up, adding an additional four servers. We initially purchased 100 licenses and then another 100. It was simple and straightforward to scale up.
How are customer service and support?
We contacted support for implementing the SSL certificate and for enabling the MFA. The support was good and we were able to resolve our issues.
How was the initial setup?
The initial setup was simple and straightforward although it will be more difficult for anyone who doesn't have experience. We have around 200 users and deployment took about three days. We have one admin for patching and updating.
What's my experience with pricing, setup cost, and licensing?
Licensing is on an annual basis and quite costly.
What other advice do I have?
We use this solution heavily and I would definitely recommend it.
I'd like to rate this solution more highly, but because of the issue with reporting, I rate it eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: May 2023
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