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Tim  Abboud - PeerSpot reviewer
Key Account Manager at a computer software company with 10,001+ employees
Reseller
Top 20
User-friendly, reasonably priced, and simple to install
Pros and Cons
  • "The most valuable feature of this solution is the clone variant. We have been using the linked clone for the past five years, but I am willing to support and take on the function of the instant cloud."
  • "In the latest versions, the deployment of certificates on the console has been implemented. Although it is functional, it is not working as well as I would like. I hope this feature can be improved in the future."

What is our primary use case?

We implement VMware Horizon View for clients who want to replace physical site clients with a virtual desktop infrastructure solution, either to enhance geographical performance and reduce site clients or to add a security layer to their desktop environment.

What is most valuable?

The most valuable feature of this solution is the clone variant. We have been using the linked clone for the past five years, but I am willing to support and take on the function of the instant cloud. 

The clone variant enhances the solution's functionality, making it more beneficial.

What needs improvement?

In the latest versions, the deployment of certificates on the console has been implemented. Although it is functional, it is not working as well as I would like. I hope this feature can be improved in the future.

To enhance the user experience, it would be beneficial to have the Unified Access Gateway (UAG) integrated within the console. This would eliminate the need to switch to a different VLAN or access the DMZ separately. With a direct link from the connection server to DMZ, users could easily access the UAG website without leaving the console.

For how long have I used the solution?

I am working with the latest version of VMware Horizon View.

Buyer's Guide
Horizon 8
July 2025
Learn what your peers think about Horizon 8. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
864,053 professionals have used our research since 2012.

What do I think about the stability of the solution?

It can be challenging to assess the stability of Horizon because it relies heavily on the underlying infrastructure, including vCenter, network, and storage performance. 

It is important to pay attention to these factors when evaluating the stability of the system.

We rely on vCenter, network, and storage performance, and any weakness in these areas will affect the performance of Horizon. When discussing this with customers, I always emphasize the importance of these factors.

If the foundation is solid, Horizon should not experience any performance issues.

If the fundamentals are weak, we will encounter issues with Horizon on a regular basis. However, the product itself, VMware Horizon, is highly stable.

While the Horizon product itself is very stable, it is important to be well-informed about any potential side effects from using other related products.

What do I think about the scalability of the solution?

I would rate the scalability a nine out of ten.

There are adjustments that can be made, potentially resulting in a score of ten.

I have good experience with it, and I find it suitable for all sizes of companies. The POC is starting with 10 or 20.

In all three environments, we haven't had many large-scale deployments. Typically, they range from around a thousand to two thousand desktops. I haven't had any projects in my years of experience where the initial deployment started with a thousand or two thousand desktops. The deployments usually start small and then grow over time. The customer typically wants to test if it fits their needs, so we conduct several POCs before moving to production.

How are customer service and support?

As someone who has been using this solution for a while, I find it to be quite complex. Initially, it was very good and remained so until around 2015-2016. However, in 2018, I noticed that the response time had increased, and I had to escalate the issue to the supervisor. 

There seemed to be a gap in communication that had not existed before, and it was difficult to understand the next steps.

Previously, I had direct communication with a technician until 2018. However, now I am talking to someone who is a classifier and perhaps several tiers away from the actual technicians. 

Therefore, sometimes I don't feel the same level of dependency on a consultant or technician as I used to.

Which solution did I use previously and why did I switch?

We have a lot of VMware products in our company also converting other companies.

We use Workspace ONE.

Based on my background with Citrix, I have found that Horizon is often a more straightforward solution in many cases.  It's less complex than Citrix.

It's beneficial when the customer has the mindset that the implementation process might take a month or two or three. However, that is not the case with VMware Horizon View POC. We can finish it in just a matter of days.

We implement VMware Horizon View for customers who require application access within their virtual desktop image. When external services are involved, we typically use tools such as ASH for management and integration.

The ASH tool is a standard in the Citrix world, and when we talk about Horizon, we tell customers they don't need LDSH or terminal services. We don't have a license for those and it could cost a lot of traffic. Instead, we can implement the application on the image, which is something the customer should be aware of.

How was the initial setup?

The initial setup is straightforward, and it follows a logical structure both in the cloud and on-premises. I wouldn't want to change anything about it.

What about the implementation team?

Currently, we only have on-premises solutions in-house. However, we have many clients who use hybrid and cloud-only solutions.

It depends. For me, the choice between on-premises and cloud deployment depends on the specific use case. However, I personally grew up using on-premises solutions.

I am primarily focused on on-premises deployments. I am also excited about cloud deployments and their capabilities, I tend to prefer on-premises solutions. When given the choice between cloud or on-premises deployment, I typically choose on-premises.

What's my experience with pricing, setup cost, and licensing?

I would rate the pricing of VMware Horizon View a five out of ten. The price is average.

What other advice do I have?

I would rate VMware Horizon View a nine out of ten.

Nothing is 100%.

I am selling and consulting the product every day. I am behind the product. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
ToniLindberg - PeerSpot reviewer
senior consultant at Virtual Consultants Sverige AB
Real User
Top 5Leaderboard
Makes data closer to the data center and supports remote usage
Pros and Cons
  • "I think the tool is very useful for attracting new people, either new hires or consultants. Remote usage is also a significant benefit. VMware Horizon's security features depend on the customer and what they want. Of course, if they have multi-factor authentication, VMware Horizon supports that. It depends on their policies, but it works with pretty much anything."
  • "We should be able to use the tool on different platforms."

What is most valuable?

I think the tool is very useful for attracting new people, either new hires or consultants. Remote usage is also a significant benefit. VMware Horizon's security features depend on the customer and what they want. Of course, if they have multi-factor authentication, VMware Horizon supports that. It depends on their policies, but it works with pretty much anything.

You don't have to buy laptops for everyone. You can use the ones you have for over three years, even five to six years. Additionally, you have data closer to the data center or servers. When you start programs, they're almost probably on the same switch. For instance, if you use AutoCAD or something similar, you can cut significant time from operations

What needs improvement?

We should be able to use the tool on different platforms. 

For how long have I used the solution?

I have been using the product for 20 years. 

What do I think about the stability of the solution?

I rate the product's stability an eight to nine out of ten. 

What do I think about the scalability of the solution?

I rate the solution's scalability a ten out of ten. You can deploy around 2000 users. 

How are customer service and support?

VMware Horizon provides amazing support.

How would you rate customer service and support?

Positive

How was the initial setup?

Deploying the solution is easy. It all depends on the planning. The design can be done more quickly if it is already in place. I usually handle the design, but a normal engagement for basic services takes about one to two weeks.

What's my experience with pricing, setup cost, and licensing?

I rate the solution's pricing a five out of ten. 

What other advice do I have?

My customers are satisfied with the product. I work on government projects, and they prefer on-prem deployment. I have also deployed it to schools, manufacturers, and military services. 

I'm unsure about integrating with other enterprise systems, as VMware Horizon primarily hosts your desktops. In my experience, it doesn't integrate well with external systems. However, integrating with other VMware products is smooth if you know what you're doing.

I rate the overall tool a ten out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Horizon 8
July 2025
Learn what your peers think about Horizon 8. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
864,053 professionals have used our research since 2012.
Andrea Andrea - PeerSpot reviewer
CTO at BE.iT SA
Reseller
Top 5
The stand-out three-dimensional acceleration is really important for enhancing the performance for certain clients based on their scenarios
Pros and Cons
  • "The most valuable feature in this solution which really helped for my use case was the stand out three dimensional acceleration. It was really important for enhancing the performance for certain clients based on their scenarios."
  • "We have seen and face notable challenges in the configuration aspect specifically while creating and assigning groups which have proven to be a very cumbersome and tiring process. Apart from this the Reliance on the Active Directory as the only directory has its own limitation, which include the requirement to purchase a windows server for an environment outside the standard set up."

What is our primary use case?

Our current use of the solution involves the two specific projects in Arreaspace Kiasat, which involves catering to both the needs of the client and the server's functionalities with a Linux based approach.

What is most valuable?

The most valuable feature in this solution which really helped for my use case was the stand out three dimensional acceleration. It was really important for enhancing the performance for certain clients based on their scenarios.

What needs improvement?


We have seen and face notable challenges in the configuration aspect specifically while creating and assigning groups which have proven to be a very cumbersome and tiring process. Apart from this the Reliance on the Active Directory as the only directory has its own limitation, which include the requirement to purchase a windows server for an environment outside the standard set up.

For how long have I used the solution?

We have used VMware Horizon since 2021.

What do I think about the stability of the solution?

The stability is also reliable and the solution gives a very constant performance with a rating of 8 out of 10.

What do I think about the scalability of the solution?

In our case, the scalability is average as it serves its purpose effectively but only caters to the needs of 100 clients only, so I will rate it 5 out of 10. Horizon is best suited for enterprise level companies especially considering the benefits in terms of pricing as VMware is now under Broadcom's ownership.

How are customer service and support?

I am incapable of providing direct feedback on the tech support of VMware as we have channelized our support to the first line through Fujitsu, our OEM.

Which solution did I use previously and why did I switch?

Compared to competitors, Horizon outperforms Citrix in recent years due to Citrix facing security issues. As an alternative, when cost is a concern, we occasionally turn to the open-source solution Waccamola, although it lacks the extensive functionalities of Horizon.

What's my experience with pricing, setup cost, and licensing?

Pricing for Horizon is relatively high, earning a rating of one out of ten.

What other advice do I have?

Overall, the solution itself deserves a solid seven to eight rating out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Carlos Ortiz - PeerSpot reviewer
IT Specialist at INTERNATIONAL RICE RESEARCH INSTITUTE, INC.
Real User
Top 5
With a great user experience, the tool also offers good scalability features
Pros and Cons
  • "The most valuable features of the solution stem from the fact that it is easy to set it up, and the user experience it provides is just like a normal desktop."
  • "The product fails to support Mac or Apple workstations."

What is our primary use case?

I use VMware Horizon as a VDI software since I use a workstation where access is needed for the virtual desktop.

How has it helped my organization?

The benefits of the product stem from the fact that it is cheaper for a company when a user accesses the workstation with the help of Linux. It is possible to set up a workstation with the help of a Linux system, after which its users can only access Linux within their Windows system.

What is most valuable?

The most valuable features of the solution stem from the fact that it is easy to set it up, and the user experience it provides is just like a normal desktop.

What needs improvement?

I don't know what needs improvement in the product since it is a standard system, and that is okay.

The product fails to support Mac or Apple workstations. The product should be able to support Mac or Apple workstations, like how it supports Windows and Linux.

The UI of the solution needs improvement, and there is a need to upgrade some of the systems in our environment to ensure better IOPS on our systems. Presently, the IOPS rate is lower than usual for our systems, which might be because of the hardware we use in our company.

For how long have I used the solution?

I have been using VMware Horizon for more than three years. I work with the old version of the product.

What do I think about the stability of the solution?

Most of the tool's users are not really satisfied with the product, and I guess that the solution was mostly used for development purposes.

What do I think about the scalability of the solution?

It is a scalable solution. If users want more memory, they can add memory automatically or add more disk space if required.

Our company only has 10 or 20 users of the solution. Earlier, we had hundreds of users of the product in our company.

Which solution did I use previously and why did I switch?

Proxmox is an open-source solution that I use. Compared to VMware Horizon, Proxmox is a free and open-source solution for which there is no need to pay anything toward the licensing charges. Compared to Proxmox, VMware Horizon is a more stable tool.

How was the initial setup?

The product's onboarding process consisted of a simple installation process.

What about the implementation team?

The solution provider took care of the product setup phase.

What other advice do I have?

There is no maintenance required for VMware Horizon, and all a user has to do is upgrade the solution whenever required. The product notifies its users of the upgrades that it provides.

Google Workspace is a good alternative to VMware Horizon Horizon. Google Workspace functions as a cloud-based product. Users who want a solution deployed on an on-premises model can opt for VMware Horizon.

I rate the overall tool an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Roshan Dias - PeerSpot reviewer
Head of Engineering at Informatics (Private) Limited
Real User
Top 5Leaderboard
A scalable tool that is great in areas like configuration, deployment, and manageability
Pros and Cons
  • "It is a very scalable solution."
  • "The technical support offered by VMware is an area with certain shortcomings where improvements are required."

What is our primary use case?

My company had deployed the solution for one of our customers earlier, and they still use it to date with around 6,000 users and 2,000 virtual desktops.

What is most valuable?

Compared to Citrix, which is one of VMware's main competitors, VMware Horizon View is easy to manage on top of the VPN connections and, owing to the integration it allows with the VPN part, makes up for some of its main features. With VMware Horizon View, the configuration, deployment, manageability, VMware vRealize Operations Manager, and everything else is much better in my experience.

What needs improvement?

With VMware Horizon View, we could deliver it without any issues and meet the current requirements of our company's customers. The integration part and other such areas are present in the solution. If it can manage or if a user can integrate VMware Horizon View with thin clients or zero clients, then a user can have a single pane of glass for managing both the physical and the virtual environment then it could be a good addition since it is one of the only areas where the product lacks.

The technical support offered by VMware is an area with certain shortcomings where improvements are required.

For how long have I used the solution?

I have been using VMware Horizon View since 2011.

What do I think about the stability of the solution?

As the product runs on VMware vSphere, my company has not faced any issues with it, and it has been very stable. The only issues my company faced with the product were related to storage and performance issues.

What do I think about the scalability of the solution?

It is a very scalable solution.

My company deals with four customers who use the solution.

How are customer service and support?

With the technical support team, sometimes my company faces some issues, especially when we try to contact the customer support team of VMware. The quality of support service is not that good, especially if you compare it with the other products available on the market. Sometimes, there is a need for support in my company at midnight, and then we realize that the support team of VMware operates in another time zone.

How was the initial setup?

The product's initial setup phase was neither very straightforward nor too complex.

I deployed the solution some time ago, and since then, we have had to keep upgrading the solution in my company. The deployment process doesn't take more than a week or a week and a half for VMware Horizon View deployment in the whole infrastructure.

The deployment itself is not too complex, but the planning part needs to be done properly. In our company, we plan our user groups, use cases, and everything else, including the area related to storage sizing. Deployment-wise, I don't see much complexity.

The solution is deployed on an on-premises model.

What's my experience with pricing, setup cost, and licensing?

My company deals with customers who use both subscription-based and perpetual licenses. For long-term use, perpetual licenses are more cost-effective, and for short-term use, subscription-based would be more cost-effective. Price-wise, I would say that VMware Horizon View's prices are comparable to that of Citrix, but Horizon View comes with some underlying licenses.

What other advice do I have?

I recommend the solution to those who plan to use it.

VMware Horizon View is a very good product, especially if I compare it with other products, like Citrix. As a product and solution, VMware Horizon View is good.

I recommend to those who plan to use the solution to take care of the planning part related to the product, and before you use the solution, you need to identify the use cases for which the solution will be used. When it comes to VMware Horizon View, the initial planning has to be perfect, without which there will be some difficulties.

I rate the overall tool a seven and a half out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Vidyasagar Guntupalli - PeerSpot reviewer
Infrastructure Architect at a security firm with 1,001-5,000 employees
Real User
Top 10
An end-to-end solution for managing and delivering virtualized or physical desktops
Pros and Cons
  • "VMware Horizon is beneficial because it reduces bandwidth consumption when accessing VDI or the virtual infrastructure. It's more secure compared to accessing a Windows desktop using RDP. It enhances security, provides better app utilization, and improves performance using graphic-intensive tools like Photoshop or 3ds Max. Using the Horizon Client makes it easy to work on those tools."
  • "Along with the high pricing, the profile synchronization mechanism also needs improvement."

What is our primary use case?

The VDI access in my private cloud involves encapsulation in VMware Horizon. It also reduces the network traffic bandwidth if you're accessing Linux virtual machines using the native clients since it uses a lot of bandwidth.

What is most valuable?

VMware Horizon is beneficial because it reduces bandwidth consumption when accessing VDI or the virtual infrastructure. It's more secure compared to accessing a Windows desktop using RDP. It enhances security, provides better app utilization, and improves performance using graphic-intensive tools like Photoshop or 3ds Max. Using the Horizon Client makes it easy to work on those tools.

What needs improvement?

Along with the high pricing, the profile synchronization mechanism also needs improvement. Citrix has a feature that allows profiles to be stored in a network location and synchronized across multiple desktops, but Horizon doesn't have this. Also, Horizon lacks support for ARM clients and native clients for Windows 11. Adding these features would enhance its functionality.

For how long have I used the solution?

I have been working with VMware Horizon for the past two years.

What do I think about the stability of the solution?

The stability of the product is also high, and I would rate it a nine. There are no significant issues.

What do I think about the scalability of the solution?

For scalability, I would rate it a nine.

How are customer service and support?

I haven't contacted VMware technical support directly because most resources are available online. I assume it might be challenging to reach vendor support.

Which solution did I use previously and why did I switch?

I believe the main competitors for VMware Horizon are Microsoft and Citrix. According to Gartner, Citrix is the top solution and has been in this space for more than ten years. Horizon is still evolving and has issues like a lack of support for Windows 11 and ARM clients.

How was the initial setup?

Setting up VMware Horizon is straightforward. I have experience with deployment through VMware Horizon, and it is satisfactory. VMware Horizon offers features like clone technology, including instant clones, and I’ve used them successfully in my deployment process.

What's my experience with pricing, setup cost, and licensing?

The license cost has increased significantly, so we’re helping some customers with Azure VMware desktop solutions to save on licensing.

What other advice do I have?

VMware Horizon integrates well with other products, including Azure and different vendors, especially within the VMware suite.

It should evolve and support all kinds of client environments. The current pricing structure might not be a favourable investment for clients. I recommend Horizon because it improves security and performance and reduces bandwidth consumption.

Overall, I'll rate VMware Horizon an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
Premek Vala - PeerSpot reviewer
IT Manager at a computer software company with 201-500 employees
Real User
Top 5
Reliable platform with robust security features
Pros and Cons
  • "Its most valuable feature is the rapid and versatile access from clients operating on various Windows, Linux, and MacOS systems."
  • "The product integration on local client machines running Linux needs improvement."

What is our primary use case?

Our primary use case for VMware Horizon is facilitating remote access to our compute clusters for our developers. VMs predominantly run on Linux systems, specifically utilizing RHEL 8. The developers connect from various locations in Europe.

What needs improvement?

The product integration on local client machines running Linux needs improvement.

For how long have I used the solution?

We have been using VMware Horizon for four months.

What do I think about the scalability of the solution?

We have approximately 100 VMware Horizon users in our organization. We never encounter any challenges for scalability.

How are customer service and support?

We have escalated the issues related to backup during the USB tunnel integration process for virtual machines.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was easy, including the onboarding process. It took us two and a half months to complete, which was longer than expected due to the vacation season. We have to update the triggers for maintenance.

What about the implementation team?

We took help from a third-party vendor for implementation.

What's my experience with pricing, setup cost, and licensing?

At present, they provide decent pricing in terms of bundled licenses. However, they might increase the price after the acquisition.

What other advice do I have?

VMware Horizon has proven to be the only best product for enabling individuals across Europe to efficiently run jobs on our compute cluster while accessing the graphical user interface of their Linux machines. The main benefit lies in robust security features.

From the point of view of virtual desktop deployment, it gives standardized access to our users. Its most valuable feature is the rapid and versatile access from clients operating on various Windows, Linux, and MacOS systems. It has benefited users in terms of speed and reliability of the connection, including security aspects. We never encountered any issues related to the reliability and uptime of the platform.

One area for enhancement in VMware Horizon that would greatly benefit our use cases involves improved support for USB connectivity, allowing seamless tunneling of USB devices from laptops to the virtual machines running in the VDI. Additionally, addressing a bug related to integrating Active Directory and Linux environments is crucial for reliability.

We have designed an independent IT infrastructure for Horizon. Thus, the scalability creates no disturbance to our overall infrastructure.

We have compared a few features of other open-source products. VMware Horizon is better in terms of graphical user interface for Linux users.

I advise others to consider infrastructure, virtualization, network, and storage requirements before making a purchase decision.

I rate VMware Horizon an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2310093 - PeerSpot reviewer
IT Architect at a healthcare company with 1,001-5,000 employees
Real User
Top 5Leaderboard
Used for application delivery and data security, but it should have an easy configuration
Pros and Cons
  • "The most valuable feature of VMware Horizon is the VDI service, which helps externals use their own devices while keeping the data inside our data center."
  • "The solution should provide easy configuration."

What is our primary use case?

I use the solution for application delivery and data security for external people.

What is most valuable?

The most valuable feature of VMware Horizon is the VDI service, which helps externals use their own devices while keeping the data inside our data center.

What needs improvement?

The solution should provide easy configuration.

For how long have I used the solution?

I have been using VMware Horizon for around one and a half years.

What do I think about the stability of the solution?

I rate the solution’s stability an eight out of ten.

What do I think about the scalability of the solution?

Since the solution is on-premises and we are moving to the cloud, scaling down is very easy. On the other hand, if we would deploy a lot of new VIs, it would be very easy to just add them. VMware Horizon is very flexible when scaling up and scaling down. Around 2,200 users in our organization use VMware Horizon to deploy the main applications.

I rate the solution’s scalability a nine out of ten.

How are customer service and support?

The solution's technical support is very good. When we face issues with VMware Horizon, the support team creates patches in less than three weeks. If there are issues, the support team is very involved in finding out what's happening and solving the issue.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used Citrix. We switched to VMware Horizon because Citrix was not as flexible as VMware Horizon was for us. The supplier that won the contract was in favor of using VMware. So, VMware Horizon came with the supplier we selected.

How was the initial setup?

Delivering legacy applications and overall stability was challenging while setting up the solution.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a five out of ten.

What about the implementation team?

The solution's actual deployment before we got into the pilot phase took about six months. The solution's deployment process included design, implementation, testing, and distribution to the end user. We had five people, including two from the supplier and about three internal people, to deploy the solution.

What was our ROI?

We needed to keep our legacy applications running because the business is reliant on them. If the applications stop, the business stops. In that case, we had no choice but to choose a technology like VMware Horizon.

What's my experience with pricing, setup cost, and licensing?

We paid a lot of money for software that is not really fully operational out of the box. We had to have patches from VMware to get it into production. Hence, we lost a lot of time implementing the solution. We have a three-year contract, for which we pay about ten euros per user per month.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a seven out of ten.

What other advice do I have?

I am using the latest version of VMware Horizon. I think one person from the supplier does the maintenance for VMware Horizon. We can implement our zero-trust strategy using VMware Horizon. It's a big part of our zero-trust solution. So, external people only have access to Horizon instead of having direct access to our company data with their devices.

Users should make a good comparison between cloud solutions Azure VDI and VMware Horizon, especially now that the company has been sold to a private investor.

Overall, I rate the solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Horizon 8 Report and get advice and tips from experienced pros sharing their opinions.
Updated: July 2025
Buyer's Guide
Download our free Horizon 8 Report and get advice and tips from experienced pros sharing their opinions.