VictorOps OverviewUNIXBusinessApplication

VictorOps is the #6 ranked solution in top IT Alerting and Incident Management tools. PeerSpot users give VictorOps an average rating of 8.0 out of 10. VictorOps is most commonly compared to PagerDuty: VictorOps vs PagerDuty. VictorOps is popular among the large enterprise segment, accounting for 65% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 19% of all views.
Buyer's Guide

Download the IT Alerting and Incident Management Buyer's Guide including reviews and more. Updated: November 2022

What is VictorOps?

VictorOps is a real-time IT alerting and incident management platform tool that enables DevOps teams to handle incidents as they occur and also enables teams to proactively manage issues beyond incidents and system outages. Its platform is comprehensive and the workflows and features are conducive to implementing remedial policies. The solution encourages steady communication throughout the lifecycle of the projects by providing an intuitive environment. Beyond helping teams react to incidents, VictorOps monitors and analyzes risk levels and other threats. It also includes smart incident alerts, which produce accurate data. As a result of implementing the solution, efficiency will increase and downtime will be minimized. In addition, VictorOps is ideal for companies of all sizes.

VictorOps Features

VictorOps has many valuable key features. Some of the most useful ones include:

  • On-call schedule management: You can easily set up rotations, teams, and escalation policies.
  • Forensics function: This function allows teams to check and monitor the status of projects.
  • Collaborative problem-solving: This feature enables you to collaborate so you can solve problems efficiently and quickly.
  • Post-mortem reporting: VictorOps has optimal reporting capabilities.
  • Alert annotations: With these alert annotations, you can attach documentation to incoming alerts that will help to reduce TTR.
  • Broad set of notifications: The solution provides incident push, SMS, email, and phone notification options.
  • One touch on-call handoffs: This feature is very convenient when you experience interruptions and need to switch calls.
  • Real-time live infrastructure timeline: With this kind of timeline, you have access to all the context you need in one central location.

Additional Features:

In addition to the above main features, VictorOps also includes:

  • Filtered incident panes
  • HipChat & Slack bidirectional integrations
  • Maintenance mode
  • Mobile incident acknowledgements
  • Android and iOS native apps
  • Integration with 62+ tools
  • API and Webhooks
  • Delivery Insights
  • Runbooks and Graphs
  • Live Call Routing

VictorOps Benefits

There are many benefits to implementing VictorOps. Some of the biggest advantages the solution offers include:

  • Centralized hub: VictorOps is a centralized hub for teams to communicate, collaborate, automate, measure, and operate - all from a single place.
  • Easy to use: VictorOps is designed to be user friendly and to help teams align themselves.
  • Cross-functional collaboration: The solution encourages teams to work collectively, by providing multiple channels and tools for cross-functional collaboration efforts. The platform consolidates different types of expertise to solve a myriad of issues, address potential threats, and act on opportunities.
  • Smart analytics and critical diagnostics: The combination of smart analytics, critical diagnostics, proactive monitoring, and alerts, makes VictorOps ideal to help your team to better contextualize issues and understand the relationships of various processes better.

Reviews from Real Users

VictorOps is a solution that stands out when compared to many of its competitors. One of its major advantages is that it has an effective escalation process, which helps save a lot of time.

An IT Operation Manager at a tech services company says, “VictorOps has decreased the meantime to acknowledge an incident management process. Our developers can be on-call faster when we are using this solution. We can fix our incident much quicker.” He also adds, “The solution has beneficial updates, is effective for escalation processes, and has a straightforward implementation.”

VictorOps Customers

NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games

VictorOps Video

VictorOps Pricing Advice

What users are saying about VictorOps pricing:
"The price of the solution could be less expensive."

VictorOps Reviews

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IT Operation Manager at a tech services company with 501-1,000 employees
Real User
Top 20
Beneficial updates, effective for escalation processes, straightforward implementation
Pros and Cons
  • "VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."
  • "At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."

What is our primary use case?

VictorOps is our alerting system for the on-call process. Our developers use this solution to be alerted when something goes wrong with our services. The solution is connected with our monitoring system.

How has it helped my organization?

VictorOps has decreased the meantime to acknowledge an incident management process. Our developers can be on-call faster when we are using this solution. We can fix our incident much quicker.

What is most valuable?

VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process.

What needs improvement?

At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap.

Buyer's Guide
IT Alerting and Incident Management
November 2022
Find out what your peers are saying about VictorOps, PagerDuty, Atlassian and others in IT Alerting and Incident Management. Updated: November 2022.
653,584 professionals have used our research since 2012.

For how long have I used the solution?

I have been using VictorOps for approximately four years.

What do I think about the stability of the solution?

In the beginning, we had some minor issues with stability, but we do not face any issues anymore.

What do I think about the scalability of the solution?

The solution is scalable.

We have approximately 300 developers using this solution. We have no plans to increase usage because it is working very well at the moment.

How are customer service and support?

Many years ago, when VictorOps was a standalone company, when it was not part of Splunk, their support was more dedicated for us. We had a dedicated customer success team, but nowadays when they were acquired by Splunk, we are not at that tier level of dedicated support or dedicated customer success team. This is not good for us.

How was the initial setup?

The implementation was straightforward. We had some minor issues and we discussed is with our customer success team and their support. It was quite smooth overall.

The whole process took us one or two quarters because we changed our internal processes at the same time. It was connected and we had that strategy that we started from one team, and then we roll out our idea to all teams in our company.

What about the implementation team?

We did the implementation of the VictorOps with the help of VictorOps support.

This solution is part of our incident management process tool, and we only need a few people to manage it. These people are responsible for processes and responsible for this solution. We do not have dedicated people to maintain VictorOps.

What's my experience with pricing, setup cost, and licensing?

The price of the solution could be less expensive.

Which other solutions did I evaluate?

We have evaluated other vendors before choosing VictorOps.

At that point in time when we were evaluating other solutions, VictorOps was a good fit for our needs. For example, we had a dedicated support customer support team. Individual treatment was good for us, a great price point. They are very flexible in pricing. In the end, the price to quality ratio was the best among the other vendors.

What other advice do I have?

My advice to others is you should start small and then roll out to other teams.

Use a proof of concept, at the beginning. Find the first teams which can use the solution. Then you can roll out based on that POC experience.

The biggest lesson learned from using VictorOps was we change our approach to internet management after implementation. It was a part of a big change in our culture of modern incident management. 

I rate VictorOps an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user