What is our primary use case?
I have primarily used Skybox and
AlgoSec. I have also interacted with FireMon for compiling. However, I am not currently working with ACA, and I don't have any projects related to Skybox. Some customers in Thailand still use Skybox, like PEA, which is an electric company. Additionally,
AlgoSec is quite popular in the Thai market.
What is most valuable?
AlgoSec is the number one used tool in the Thailand market. Most customers use it for vulnerability control. The tool enhances features to save audit costs. Currently, common firewalls provide basic functionalities, and AlgoSec adds more value with its vulnerability control, which benefits organizations by reducing expenses associated with audits.
What needs improvement?
Tufin Orchestration Suite is not commonly used in Thailand due to a lack of local support, and many customers are switching to AlgoSec or other vendors. The analytics features of
Tufin Orchestration Suite are challenging to use and require technical expertise, which is a concern as there is not much knowledge in this field in Thailand. The issue of technical knowledge, especially regarding English language proficiency, is significant for government and some companies, making Tufin Orchestration Suite harder to use.
For how long have I used the solution?
I have not contacted Tufin Orchestration Suite vendor support for around four to five years.
What was my experience with deployment of the solution?
Tufin Orchestration Suite is easy to implement and generally takes less than two weeks for deployment.
How are customer service and support?
About four to five years ago, I was in contact with Tufin Orchestration Suite's vendor support through a regional distributor. However, in recent years, they have stopped providing specialized engineering support.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have experience with AlgoSec and Skybox. Customers have been moving from Tufin Orchestration Suite to other brands as Tufin Orchestration Suite lacks support in Thailand.
How was the initial setup?
The initial setup for Tufin Orchestration Suite is straightforward and typically does not take more than two weeks. It is user-friendly.
What about the implementation team?
The implementation is generally easy and does not require extensive expertise.
What's my experience with pricing, setup cost, and licensing?
Tufin Orchestration Suite's pricing is quite similar to AlgoSec, and it is not the cheapest option available. FireMon and Skybox are considered more cost-effective.
Which other solutions did I evaluate?
Other solutions used include Skybox, AlgoSec, and FireMon.
What other advice do I have?
There is potential for improvement in explaining the analytics in the dashboard for Tufin Orchestration Suite. Tufin Orchestration Suite does provide good monitoring; however, interpreting the graphs and understanding how to resolve issues is challenging. Overall, I would rate Tufin Orchestration Suite eight on a scale of one to ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
*Disclosure: My company has a business relationship with this vendor other than being a customer: partner