We changed our name from IT Central Station: Here's why
Cyber Security Engineer at a tech services company with 201-500 employees
Real User
Top 5Leaderboard
It's more effective and easier to integrate than most of its competitors
Pros and Cons
  • "It's easier to integrate Apex One than Kaspersky. It also performs well, and the customer feedback has been positive."
  • "I would suggest making the on-prem and cloud versions easier to manage via Apex One Central, a centralized management platform for customers and agents."

What is our primary use case?

I've done migration before from the cloud to Apex One on-prem, configured the security settings, and installed the agent on the client's endpoints. I've helped customers migrate from Apex One on-prem to Apex One Vision One in other projects. Also, I've set up Apex One Central to manage them all. 

What is most valuable?

It's easier to integrate Apex One than Kaspersky. It also performs well, and the customer feedback has been positive.

What needs improvement?

I would suggest making the on-prem and cloud versions easier to manage via Apex One Central, a centralized management platform for customers and agents.

For how long have I used the solution?

I've been using Apex One for almost six months. The company was using it for a while before I join it.

What do I think about the scalability of the solution?

Apex One is scalable. 

How are customer service and support?

Trend Micro support is generally more helpful than the support for other solutions, 

How was the initial setup?

Apex One is easier to install Kaspersky than other solutions.

What's my experience with pricing, setup cost, and licensing?

There are licenses for Apex One's individual security features, so it depends on what the customer needs. But in general, Trend Micro is cheap, and many customers require it.

What other advice do I have?

I rate Apex One eight out of 10. I recommend it. It is more generic than Kaspersky, and I would say it's more effective than most competing solutions. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Flag as inappropriate
Assistant Manager – IT Infrastructure at a manufacturing company with 201-500 employees
Real User
Top 5
Stable, straightforward to set up, and reasonably-priced

What is our primary use case?

We are using this product for endpoint protection on all of our workstations and servers.

What is most valuable?

We are using this as an antivirus solution and all of those features are helpful.

What needs improvement?

The support could be more customer-friendly, although my experience with them has been okay.

For how long have I used the solution?

We have been using Trend Micro Apex One for a couple of years.

What do I think about the stability of the solution?

This is a very stable product and we plan to continue using it.

What do I think about the scalability of the solution?

We have approximately 1,000 users.

How are customer service and technical support?

I have rarely been in contact with technical support, but my experience…

What is our primary use case?

We are using this product for endpoint protection on all of our workstations and servers.

What is most valuable?

We are using this as an antivirus solution and all of those features are helpful.

What needs improvement?

The support could be more customer-friendly, although my experience with them has been okay.

For how long have I used the solution?

We have been using Trend Micro Apex One for a couple of years.

What do I think about the stability of the solution?

This is a very stable product and we plan to continue using it.

What do I think about the scalability of the solution?

We have approximately 1,000 users.

How are customer service and technical support?

I have rarely been in contact with technical support, but my experience with them has been okay.

How was the initial setup?

The installation process is straightforward. We are automating it, so I am not sure of the time that it takes to deploy. Installing it is done through our group policy.

What about the implementation team?

Our organization deployed it with an in-house team before I joined.

What's my experience with pricing, setup cost, and licensing?

The cost of this solution is mid-level; not cheap nor expensive. The subscription is paid on an annual basis.

Which other solutions did I evaluate?

The evaluation of products took place before I joined the company.

What other advice do I have?

Overall, this is a good solution and I can recommend it.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about Trend Micro Apex One. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
564,997 professionals have used our research since 2012.
Lead Systems Engineer at a computer software company with 10,001+ employees
Real User
Top 5
Feature rich, easy to use, but heavy on system resources
Pros and Cons
  • "The main features that are useful are application control, vulnerability protection, and XDR Vision One which we have recently started using. Additionally, the solution is easy to use."
  • "Trend Micro Apex One could improve by providing signatureless detection, reducing the agent's needed system resources to increase performance, and enhance further the vulnerability assessment feature. These changes would be very helpful in the future."

What is our primary use case?

We are using Trend Micro Apex One for endpoint security.

What is most valuable?

The main features that are useful are application control, vulnerability protection, and XDR Vision One which we have recently started using. Additionally, the solution is easy to use.

What needs improvement?

Trend Micro Apex One could improve by providing signatureless detection, reducing the agent's needed system resources to increase performance, and enhance further the vulnerability assessment feature. These changes would be very helpful in the future.

For how long have I used the solution?

I have been using Trend Micro Apex One for a short period of time. However, the company I work for has been using it for a few years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Trend Micro Apex One is scalable. 

How are customer service and support?

The technical support is satisfactory, the support could be better.

Which solution did I use previously and why did I switch?

I have used CrowdStrike.

How was the initial setup?

Trend Micro Apex One is easy to administer. They have different consoles to manage different aspects of the solution. If you want to use XDR you have to use Vision One and that is not good.

What other advice do I have?

I would recommend this solution. However, we have found that CrowdStrike is better.

I rate Trend Micro Apex One a six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
Head of Pre-Sales at a tech services company with 51-200 employees
Real User
Top 5Leaderboard
A strong security product for endpoint protection with good stability, good security capabilities, and good support

What is our primary use case?

It is mainly used for endpoint security. It can be deployed on-premises or on the cloud, so it is a fairly hybrid product.

What is most valuable?

It is very stable. It also has good security capabilities. It is a strong security product for endpoint protection.

What needs improvement?

It would be great it can support endpoint encryption.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

We are securing more than 15,000 endpoints with this solution.

How are customer service and technical support?

Their technical support is okay. They have a good support mechanism.

Which

What is our primary use case?

It is mainly used for endpoint security. It can be deployed on-premises or on the cloud, so it is a fairly hybrid product.

What is most valuable?

It is very stable. It also has good security capabilities. It is a strong security product for endpoint protection.

What needs improvement?

It would be great it can support endpoint encryption.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

We are securing more than 15,000 endpoints with this solution.

How are customer service and technical support?

Their technical support is okay. They have a good support mechanism.

Which solution did I use previously and why did I switch?

We have replaced Symantec and McAfee with Trend Micro Apex One.

How was the initial setup?

Its installation has medium complexity. It is not very difficult, but it is also not that easy. It is an endpoint product, and the installation also depends on the number of users. The maximum number of individual deployments that we have done was about 8,000 users. We had around five engineers who worked for around three months for the entire deployment.

What's my experience with pricing, setup cost, and licensing?

It has a per-user license.

What other advice do I have?

I would recommend this solution. I would rate Trend Micro Apex One a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
Information Technology Infrastructure Engineer at a tech services company with 11-50 employees
Real User
Top 10
Useful USB storage blocker, stable, but interface could improve
Pros and Cons
  • "I have found it beneficial when I update a policy it is implemented within a few seconds and the blocking of USB storage function."
  • "The solution could improve by making the interface less confusing, it needs to be simplified."

What is our primary use case?

We are using Trend Micro Apex One for our organization's network security.

What is most valuable?

I have found it beneficial when I update a policy it is implemented within a few seconds and the blocking of USB storage function.

What needs improvement?

The solution could improve by making the interface less confusing, it needs to be simplified.

For how long have I used the solution?

I have been using this solution for approximately five months.

What do I think about the stability of the solution?

In the time I have been using the solution it has been stable.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and technical support?

I have not needed to contact technical support.

Which solution did I use previously and why did I switch?

We were previously using McAfee Endpoint in our organization.

How was the initial setup?

The initial setup was straightforward and very easy.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is fair and there is a per-user license to use the solution. Our costs are approximately $2,000 a month, it can get costly if you have a lot of users.

What other advice do I have?

I would recommend others to try another solution if pricing is a concern because the cost can be high for companies and there are cheaper solutions.

I rate Trend Micro Apex One seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
IT Operations Section Head at a manufacturing company with 1,001-5,000 employees
Real User
Top 5
Effective behavior monitoring, highly reliable, and scalable

What is our primary use case?

We use the solution for protection against ransomware, viruses, and spyware. Additionally, we have the policy for integration with the cloud.

What is most valuable?

The most favorable features have been behavior monitoring and zero-day threat protection.

What needs improvement?

The integration could improve in this solution.

For how long have I used the solution?

I have been using the solution for approximately four years.

What do I think about the stability of the solution?

In the two years that we have been using the solution we have not had an issue with stability.

What do I think about the scalability of the solution?

The solution is scalable. We have approximately 2,500 licenses.

How was the initial setup?

The installation is…

What is our primary use case?

We use the solution for protection against ransomware, viruses, and spyware. Additionally, we have the policy for integration with the cloud.

What is most valuable?

The most favorable features have been behavior monitoring and zero-day threat protection.

What needs improvement?

The integration could improve in this solution.

For how long have I used the solution?

I have been using the solution for approximately four years.

What do I think about the stability of the solution?

In the two years that we have been using the solution we have not had an issue with stability.

What do I think about the scalability of the solution?

The solution is scalable. We have approximately 2,500 licenses.

How was the initial setup?

The installation is easy and took approximately 10 minutes.

What about the implementation team?

We did the implementation ourselves and we have an automatic installer for our clients.

What's my experience with pricing, setup cost, and licensing?

The price of the solution was expensive in the first year we had it because we were purchasing it locally. This year we have a global discount for the license. There is an additional cost if you want maintenance support.

What other advice do I have?

I would recommend this solution to others.

I rate Trend Micro Apex One a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
Network Administrator at a computer software company with 11-50 employees
Real User
Scalable and stable, but they need to include the IBS feature
Pros and Cons
  • "It's a stable solution, to date we have not had any issues."
  • "The most valuable feature is that it's normal, and not for a specific server."
  • "In the next release, I would like to see IBS included in OfficeScan."
  • "In the next release, I would like to see IBS included in OfficeScan."

What is most valuable?

The most valuable feature is that it's normal, and not for a specific server.

What needs improvement?

Trend Micro is a basic solution, but the problem is that it is more exclusive.

There are two products, one is for the endpoint for the client, and the other is for the sever, but the server is even more exclusive.

There are some features that are not available in OfficeScan. For example, IBS.

In the next release, I would like to see IBS included in OfficeScan.

For how long have I used the solution?

I have been working with OfficeScan for more than two years.

We are using version 11.

What do I think about the stability of the solution?

It's a stable solution and to date, we have not had any issues.

What do I think about the scalability of the solution?

OfficeScan is scalable, we have not experienced any issues.

Which solution did I use previously and why did I switch?

Previously, I was working with Trend Micro, but recently we have signed with SentinelOne.

What about the implementation team?

We contact our local partner, who is responsible for the setup and deployment.

What other advice do I have?

I would rate OfficeScan a five out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
VP - Engineering and Customer Solutions at a comms service provider with 51-200 employees
Real User
The web console is quite helpful but policies tend to be a bit complex to set up

What is our primary use case?

We use it for the security of our products.

What is most valuable?

The web console is quite helpful, as is the visibility view for deployment. Updates do things like Device Control Management, which I can control.

What needs improvement?

The policies tend to be a bit more complex to set up, so we do need some expertise in setting up the policies. This requires some preparation and knowledge.

For how long have I used the solution?

We have been using Trend Micro Apex One about a year. I think it is the latest version.

What do I think about the stability of the solution?

We don't have any issue with stability.

What do I think about the scalability of the solution?

The scalability is good. You can do it for almost 100 endpoints.

How was the

What is our primary use case?

We use it for the security of our products.

What is most valuable?

The web console is quite helpful, as is the visibility view for deployment. Updates do things like Device Control Management, which I can control.

What needs improvement?

The policies tend to be a bit more complex to set up, so we do need some expertise in setting up the policies. This requires some preparation and knowledge.

For how long have I used the solution?

We have been using Trend Micro Apex One about a year. I think it is the latest version.

What do I think about the stability of the solution?

We don't have any issue with stability.

What do I think about the scalability of the solution?

The scalability is good. You can do it for almost 100 endpoints.

How was the initial setup?

The policies tend to be a bit more complex to set up, so we do need some expertise in setting up the policies. This requires some preparation and knowledge.

What other advice do I have?

I would recommend Apex One, probably the upgraded version. Maybe the XDR will meet today's needs, i.e. the XDR upgraded version. I would give Trend Micro Apex One 7 out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free Trend Micro Apex One Report and get advice and tips from experienced pros sharing their opinions.