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Product Specialist at a comms service provider with 501-1,000 employees
Reseller
Top 20
Lightweight, automatically scans websites and email attachments, and easy to use
Pros and Cons
  • "I can run a full scan and it won't cost too much in terms of resources, which is good."
  • "I would like to see behavior analysis capabilities included."

What is our primary use case?

This product is set up on our company laptops and I used it to scan files to ensure there is no virus or malware on my PC.

What is most valuable?

Sometimes when I browse to a website, there will be malicious content and it will be pointed out by Trend Micro.

This product automatically scans my email attachments to make sure that there is no malware or any malicious code.

Another advantage is that the level of resources it consumes is not very significant. I can run a full scan and it won't cost too much in terms of resources, which is good.

What needs improvement?

I would like to see behavior analysis capabilities included. This type of module can effectively detect an attack, like ransomware. This is not something that I have at the moment.

The dashboard could be a little bit easier.

For how long have I used the solution?

I have been using Trend Micro Apex One since I joined the company, six or seven years ago. The company was using it prior to that.

What do I think about the stability of the solution?

This product is quite stable and reliable.

What do I think about the scalability of the solution?

There are between 200 and 300 users in the company.

How are customer service and technical support?

Our IT department handles technical support, so if I need help then I don't contact the vendor directly.

What about the implementation team?

Our IT department is responsible for deployment and maintenance. They follow ISO compliance and keep the product up to date.

What's my experience with pricing, setup cost, and licensing?

Licensing fees are paid on a yearly basis.

What other advice do I have?

This product is easy to use, doesn't consume too much in terms of resources, and has automatic scanning. Because of these features, I recommend it to other users.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Harun Rashid
Presales & Implementation Engineer at a tech services company with 11-50 employees
Real User
Top 5
Excellent and efficient end point security for enterprise companies
Pros and Cons
  • "I think this is the best solution in the category of endpoint protection, it's really excellent. It's better than McAfee."
  • "Could channel video more efficiently."

What is our primary use case?

I've installed this product for clients numerous times. Each situation is different but usually it's for companies with a minimum of 50 users. One client had 200 users of Apex One, another 500 and I also had a larger client with 1,500 users. It's an enterprise license. I'm a pre-sales and implementation engineer and our company is the Apex One local partner in India.

What is most valuable?

I think this is the best solution in the category of endpoint protection, it's really excellent. It's better than McAfee. 

What needs improvement?

I think there could be improvement in a couple of areas, particularly with technical support and making the solution more user friendly. They could channel their video more efficiently and develop a root functionality solution control across all functions.

For how long have I used the solution?

I've been working with this solution for two years. 

What do I think about the stability of the solution?

It's a stable solution, no problems. 

What do I think about the scalability of the solution?

This solution is very scalable, it's great.

How are customer service and technical support?

In general the technical support is very good, although lately I've been less satisfied with the local support here in India. 

How was the initial setup?

Initial setup is straightforward, it takes a day. Deployment requires between two and five people depending on the size of the company. 

What other advice do I have?

I think Apex One is a very good product for end-users. Some of the features you get here are also available in Symantec which is a better package, but Apex One is a better end solution. Symantec and McAfee both have good solutions but Apex One and Symantec are the best for end point security. For singular implementation, Apex One management is great for application control and deactivation.

I would rate this solution a 10 out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Learn what your peers think about Trend Micro Apex One. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
564,322 professionals have used our research since 2012.
Anthony Jeyaraj
System Engineer at Connex Information Technologies
Real User
Top 20
Easy to set up, good technical support, and the protection is always up to date
Pros and Cons
  • "The most valuable features are the vulnerability protection and virtual patching."
  • "The reports are not eye-catching from the customer's point of view, which is something that should be improved."

What is our primary use case?

We are a solution provider and Trend Micro Apex One is one of the products that we implement for our customers. It is used for endpoint security.

What is most valuable?

The most valuable features are the vulnerability protection and virtual patching.

This solution scans for vulnerabilities that can originate from anywhere around the world.

This is a product that is always up to date.

Integration with third-party products is supported.

What needs improvement?

The reports are not eye-catching from the customer's point of view, which is something that should be improved.

For how long have I used the solution?

We have been working with Apex One for three years.

What do I think about the stability of the solution?

We have had no complaints from our customers about stability.

What do I think about the scalability of the solution?

Our customers are satisfied with the scalability of Apex One.

How are customer service and technical support?

The support provided by Trend Micro is very good. We have had no issues with them.

Which solution did I use previously and why did I switch?

We have worked with Carbon Black and their solutions do not compare with Trend Micro.

How was the initial setup?

The initial setup is straightforward. The length of time required for deployment depends on the customer's environment and what other products they have. The average time to deploy Apex One is about two and a half months, which includes integration, client setup, and other things.

What about the implementation team?

Our clients generally do not have to do any maintenance because everything is updated through the Trend Micro Smart Protection Server.

What other advice do I have?

This is definitely a product that I recommend. That said, there is no product on the market that is 100%.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
SandeepMohan
Executive at a manufacturing company with 11-50 employees
Real User
Top 20
Mature, easy to use, and the behavior monitoring is helpful
Pros and Cons
  • "The most valuable feature is the behavior monitoring."
  • "When I was setting this up for one of my clients, I was not able to deploy the DLP."

What is our primary use case?

We are a solution provider and Apex One is one of the products that we provide to our customers. It is used as part of a security and antivirus solution.

What is most valuable?

The most valuable feature is the behavior monitoring.

The interface is user-friendly. Even people without IT experience can easily make use of machine learning or predictive analytics.

What needs improvement?

When I was setting this up for one of my clients, I was not able to deploy the DLP. It was not working and I think that this area is in need of improvement.

For how long have I used the solution?

Our team has been working with Apex One for almost two and a half years, although I have been working with it myself for between six and seven months.

What do I think about the stability of the solution?

Our customers are very satisfied with the stability and the product overall.

What do I think about the scalability of the solution?

I have 20 to 30 clients who use this product.

How are customer service and technical support?

The technical support is very good, although it takes some time to get connected to them. Once they are available then the support is fine.

Which solution did I use previously and why did I switch?

We have been using Apex One since it was the OfficeScan product. We are currently in the process of upgrading and we are having some issues with the process. We would like a better solution but they are not providing one for us.

How was the initial setup?

The deployment takes between two and two and a half hours.

What about the implementation team?

We handle the deployment for our customers.

What other advice do I have?

This is a mature product that is nice to use.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Harun Rashid
Presales & Implementation Engineer at a tech services company with 11-50 employees
Real User
Top 5
User-friendly with good predictive features and great for endpoint security
Pros and Cons
  • "There's excellent data loss prevention to help prevent purposeful or accidental loss of data."
  • "Occasionally, the system may be a bit slow."

What is our primary use case?

We basically use the solution for endpoint security.

What is most valuable?

The solution is a good product for endpoint security. 

The product has so many wonderful features. 

It is a user-friendly product for customers.

The solution has good smart protection capabilities.

The solution protects against any network security issues a client may encounter.

The predictive features are great. There are great predictive behavior analysis and monitoring.

Any unusual and unauthorized actions will be detected easily.

There's excellent data loss prevention to help prevent purposeful or accidental loss of data.

What needs improvement?

Occasionally, the system may be a bit slow.

For how long have I used the solution?

I've been using the solution for about two years at this point. It hasn't been too long.

What do I think about the stability of the solution?

The stability is good. We never had any issues with it. It's not buggy and I don't recall dealing with glitches. It doesn't crash or freeze. It's reliable.

What do I think about the scalability of the solution?

The solution is quite scalable. It's easy for a company to expand it out if they need to.

How was the initial setup?

Due to the solution's general user-friendliness, the initial setup is not too complex. It's pretty straightforward.

What other advice do I have?

We're just a customer. We don't have any professional relationship with the company.

We're using the latest version of the solution.

Apex One is the best solution for endpoint security due to its many wonderful features, and fast data protection. 

On a scale from one to ten, I'd rate the solution at a ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Bernd Speckbacher
CIO at a manufacturing company with 201-500 employees
Real User
Top 20
Good antivirus support and reasonably-priced, but the reporting should be improved
Pros and Cons
  • "The most valuable feature is the antivirus."
  • "I would like to see better reporting."

What is our primary use case?

We use this product as our antivirus solution.

What is most valuable?

The most valuable feature is the antivirus. We don't use any of the other features.

What needs improvement?

For Trend Micro in general, I would like to see better technical responses.

We had a few issues with the former product (Office Scan - this is not an EDR product). We did not get any useful answer from technical support. As a conesquence, there is room for improvement as it comes to our future use of Apex One - let's see how this will evolve.

For how long have I used the solution?

We are currently testing Apex One, formerly known as OfficeScan which we had been using during the last 6 years.

What do I think about the stability of the solution?

This is a stable product.

What do I think about the scalability of the solution?

Apex One is scalable.

How are customer service and technical support?

From what I can tell, the technical support is non-existent. I sent questions about search behavior a couple of times and didn't get any answer.

Which solution did I use previously and why did I switch?

I have worked with Kaspersky in the past. The setup is very different from what we have now and it is difficult to compare, but I think that Kaspersky is a better product.

In the Kaspersky deployment, the company had a lot of sites and edge-caching was needed to distribute videos.

How was the initial setup?

The deployment took place before I joined the company.

What's my experience with pricing, setup cost, and licensing?

The price is reasonable.

What other advice do I have?


I would rate this solution a six out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Nadeem Syed
CEO at Haniya Technologies
Reseller
Top 5Leaderboard
Responsive technical support, plenty of features, and high performance
Pros and Cons
  • "Some of the valuable features of Trend Micro Apex One are DLP, encryption, and patch management."
  • "All the features in Trend Micro Apex One are not compatible or functional for all the different operating systems. For example, they have fewer features in other operating systems compared to what they have for Microsoft Windows. It would be nice if they could have one solution which all functions work on all kinds of operating systems. It would be much easier for those who have different operating systems in their environment to have one solution."

What is most valuable?

Some of the valuable features of Trend Micro Apex One are DLP, encryption, and patch management.

What needs improvement?

All the features in Trend Micro Apex One are not compatible or functional for all the different operating systems. For example, they have fewer features in other operating systems compared to what they have for Microsoft Windows. It would be nice if they could have one solution which all functions work on all kinds of operating systems. It would be much easier for those who have different operating systems in their environment to have one solution.

For how long have I used the solution?

I have been using Trend Micro Apex One for approximately three years.

What do I think about the stability of the solution?

The solution is stable with high performance.

What do I think about the scalability of the solution?

Trend Micro Apex One is scalable.

We have approximately eight customers using this solution. 

There are is a total of between 100 and 200 users using the solution.

How are customer service and technical support?

Trend Micro has an edge over other solutions in technical support because they have local support.

How was the initial setup?

The installation is very easy and quick, it takes approximately five to six hours to complete.

What about the implementation team?

We have one technician that deals with the implementation and maintenance of the solution. However, if you are going to implement the solution in an enterprise-level company then you will need a team of two to three.

Which other solutions did I evaluate?

I have evaluated other solutions, such as Kaspersky.

What other advice do I have?

I rate Trend Micro Apex One a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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IT engineer at a healthcare company with 1,001-5,000 employees
Real User
It offers high visibility on the agent side
Pros and Cons
  • "Apex One is flexible and offers a lot of visibility on the agent."
  • "Apex One has some room for improvement on the agent side. I want to get more from the logs and those kinds of things. I want to see whether the agent has the proper updates or any issues with the machine itself."

What is our primary use case?

I use Apex One for endpoint security. 

What is most valuable?

Apex One is flexible and offers a lot of visibility on the agent.

What needs improvement?

Apex One has some room for improvement on the agent side. I want to get more from the logs and those kinds of things. I want to see whether the agent has the proper updates or any issues with the machine itself. Also, if Trend Micro could add some more tools that I can use in my daily troubleshooting in the future, I think that would be good.

For how long have I used the solution?

I've been using Apex One for maybe five or six years. 

What do I think about the stability of the solution?

I haven't had any issues with Apex One so far. It hasn't given me any problems.

How are customer service and support?

Support is Trend Micro's only downside. Their response time is slow. 

Which solution did I use previously and why did I switch?

I think SAP's endpoint solution has more features available in its interface compared to Apex One.

How was the initial setup?

Installing and configuring Apex One is simple. It took maybe an hour. 

What's my experience with pricing, setup cost, and licensing?

It varies. It can be cheaper, and the other one is more expensive or the other way around. It depends on the reseller and the salespeople unless I'm buying directly from the company. 

What other advice do I have?

I rate Apex One eight out of 10. I would recommend it for home-based users. My only real issue with Apex One is the response time from support. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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