Trend Micro Apex One Reviews

The pricing for Trend Micro Apex One varies depending on the license and features needed. Some users find the price reasonable, while others consider it expensive. The cost also includes implementation fees, which can be high if a third party is required. The license can be paid annually or monthly, and there are options for three-year perpetual licenses. 

The solution has proven to be valuable in protecting critical data on servers, resulting in a return on investment. By implementing Trend Micro users eliminated the need for additional tools and features, saving costs. The solution also helps prevent malware issues, leading to further cost savings over the years. 

The primary use case of Trend Micro Apex One is for endpoint protection. It is used for various purposes such as anti-virus, anti-malware, meeting customer requirements, better security for servers, supporting multiple clients with different versions, network interface protection, endpoint malware attacks, simulation testing, phishing attacks, and security and protection for users. 

It is widely used by customers and offers features like internet protection, web reputation, URL filtering, firewalls, and anti-malware functioning. It is also used for SOC 2 use cases, antivirus protection, threat detection and response, and endpoint scanning. 

The product is used to migrate from on-prem to the cloud, configure security settings, manage endpoints, and ensure system security. It can protect machines or endpoints, ensure network security, and provide protection against network threats.

The most valuable features of Trend Micro Apex One include antivirus and malware application control, ease of use, cloud-based updates, EDR (Endpoint Detection and Response), data loss prevention, micro apps, response time and detection module, and configuration for device management.

The solution offers good email security, enhanced security, script optimization, patch management, behavior monitoring, lightweight deployment, scalability, machine learning, web reputation, and EDR capability.

Trend Micro is a seamless solution, with centralized management, vulnerability protection, and good encryption.

Areas for improvement on Trend Micro Apex One include:

1. Dashboard management: The tool needs to improve its dashboard to allow for the management of all products from a single console.

2. Advanced threat protection: Users would like to see more advanced threat protection and more in-depth endpoint protection in future releases.

3. SDR capability: The solution needs to have SDR (Software Defined Radio) and should work on improving itself in this area.

4. Behavior filtering and control: There is room for improvement in the behavior filtering and control of Trend Micro, as this feature is not functioning correctly.

5. Data loss prevention: The product needs improvement in its data loss prevention port.

6. Training and client alerts: The solution could be improved by providing better training to vendors and including client alerts in future releases.

7. Linux XDR functionality: The Linux XDR functionality needs improvement, especially in terms of use cases and minimizing reboots during installation.

8. Integration with Microsoft solutions: The integration with Microsoft solutions, such as Office 365, needs improvement to avoid the need for additional mail protection solutions.

9. Vulnerability assessment and monitoring tools: The solution can improve its vulnerability assessment and monitoring tools by providing more assessment tools and tracing testing.

10. Offline issues and synchronization: There are occasional offline issues, and the solution needs to be synchronized with Microsoft updates.

11. Customization: The solution's customization capabilities have room for improvement, especially in providing visibility into live scanned files.

12. URL filtering and display: There are limitations in URL filtering, with some HTTPS sites not being blocked properly, and the proper display of web pages not functioning correctly.

13. Proactive AI-based assessment: The solution could be more proactive by using AI to assess the production landscape and support Linux compatibility.

14. User-friendliness: The solution is not user-friendly and needs to be more intuitive and easy to use, especially compared to other endpoints.

15. Security features: The security features of the solution need improvement to enhance overall security.

16. Updates and resource consumption: The solution needs improvement in terms of timely updates, reducing resource consumption, and optimizing performance during scanning.

17. Reporting and forensics: The reporting functionality and forensics in the on-premise version need improvement, including better reporting features and forensic capabilities.

18. Simplified management and support: The on-prem and cloud versions should be easier to manage, and the technical support should have better response times.

19. Immediate action on malware detection: The solution should take immediate action, such as detection and deletion when malware is detected.

20. A better user interface and signatureless detection: The user interface should be made more user-friendly, and the solution should include signatureless detection, reducing system resource requirements, and enhancing vulnerability assessment.

The initial setup for Trend Micro Apex One has varying experiences according to the reviews. Some users found it simple and easy, with fast deployment and minimal maintenance required. They mentioned that it only took a few minutes or up to a week to complete the implementation. On the other hand, a few users found it complex and time-consuming, especially if there were existing solutions in place. 

Trend Micro Apex One is highly scalable. Users mention that the solution works effectively regardless of the number of users, with some organizations having as many as 25,000 users. The scalability allows for the easy addition of licenses to accommodate growth, and it is possible to expand usage by purchasing additional resources. 

The customer service and support for Trend Micro Apex One is highly praised by users. They describe tech support as fast, helpful, responsive, and knowledgeable. The support team is commended for providing immediate responses and resolving issues in a timely fashion. Some users mention that the support could be improved, particularly in terms of providing more documentation and reducing response times. 

The general consensus is that the stability of Trend Micro Apex One is excellent. Users consistently mention that the solution is stable, reliable, and does not experience crashes or freezes. There are a few mentions of potential instability depending on the version being used.