What is our primary use case?
My main use case for
Thomson Reuters ONESOURCE Indirect Tax Determination is to calculate sales and use tax and perform sales tax reporting.
A specific example of how I use it for sales and use tax reporting is when we process AP invoices, it determines whether or not the correct sales tax or use tax has been charged, and then at each month, we run reports, and those reports are used to report our sales and use tax on state-specific tax returns.
In addition to that, I also use Thomson Reuters ONESOURCE Indirect Tax Determination to collect and gather resale certificates from our customers.
How has it helped my organization?
Thomson Reuters ONESOURCE Indirect Tax Determination has positively impacted my organization by shifting it from a manual process to a more automated process.
That shift to automation has affected my team by improving efficiency; it reduced the amount of time it took my team to prepare to gather the information, review it, and report it on our sales tax returns, and it also cut down on some of the time that our other departments, such as accounts payable, had to review invoices.
I have seen a return on investment, as we saved time; it took probably three weeks to prepare returns, and now we are able to do it in probably a week.
What is most valuable?
The best features that Thomson Reuters ONESOURCE Indirect Tax Determination offers include the ability to create reports that are used for the sales tax returns.
The reporting features are beneficial because we are able to pick up 100% of our invoices, which has been very helpful in audits.
What needs improvement?
I cannot think of anything at this time in terms of how Thomson Reuters ONESOURCE Indirect Tax Determination can be improved.
For how long have I used the solution?
I have been using Thomson Reuters ONESOURCE Indirect Tax Determination for 12 years.
What do I think about the stability of the solution?
Thomson Reuters ONESOURCE Indirect Tax Determination is stable. From my experience, Thomson Reuters ONESOURCE Indirect Tax Determination has been very accurate and very reliable.
What do I think about the scalability of the solution?
In terms of scalability, I would probably give it a seven out of 10.
How are customer service and support?
I would rate the customer support an eight out of 10.
Which solution did I use previously and why did I switch?
I did not previously use a different solution; before that, it was a very manual process, so it was Excel.
How was the initial setup?
My experience with pricing, setup cost, and licensing was that it went very well.
What about the implementation team?
Before choosing Thomson Reuters ONESOURCE Indirect Tax Determination, we looked at
Avalara,
Vertex, and CCH.
What was our ROI?
I have seen a return on investment, as we saved time; it took probably three weeks to prepare returns, and now we are able to do it in probably a week.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing was that it went very well.
Which other solutions did I evaluate?
Before choosing Thomson Reuters ONESOURCE Indirect Tax Determination, we looked at
Avalara,
Vertex, and CCH.
What other advice do I have?
The advice I would give to others looking into using Thomson Reuters ONESOURCE Indirect Tax Determination is to minimize the number of customizations you have when you are setting up your rules, and I would tell them that the reporting is very flexible. I would rate this review an 8.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
