TeamViewer Business Reviews

My main use case for TeamViewer Business is conditional; I use it when the client demonstrates a need for support via TeamViewer. TeamViewer Business is an excellent application for our business because our clients are elderly and older. TeamViewer is very easy to use, which is why I rely on it. I do not have any unique scenarios; I simply resolve problems for my clients.

The best feature in my experience with TeamViewer Business is TeamViewer Host. TeamViewer Host is an excellent category because when I use a new system, I install it for my client and I put my own password and my own ID. This is very useful for us, and if clients are elderly and do not understand any application, I manage without any confirmation via TeamViewer Host.

Using TeamViewer Business saves my time because my users are not on our premises; they are in different locations, which is much better for managing my time. Saving time is not an expense as well. My time is very important and useful. TeamViewer Host and TeamViewer are good for managing time-saving.

Using TeamViewer for my personal clients has made things much better for me and my clients because my clients are happy to resolve a problem within seconds via TeamViewer. That is important because my clients need problems resolved, and time is very important.

I think TeamViewer has many better options, and I suggest TeamViewer should also offer voice communication with my clients because writing is acceptable, but voice communication is much better.

I have been using TeamViewer Business for approximately two to three years.

My experience with customer support for TeamViewer Business is good; I have needed help from their support team before. Currently, I use it because I am an expert in TeamViewer and I use my own knowledge.

Positive

I switched to TeamViewer Business from a different solution because I see TeamViewer is much better at understanding my clients' needs, and my work is very important to avoid wasting my time.

Before TeamViewer Business, I used AnyDesk, but AnyDesk is not as useful as TeamViewer Business.

My experience with the pricing, setup cost, and licensing for TeamViewer Business is good; it is a very affordable price.

I have not measured any specific outcomes such as time saved or increased client satisfaction since I started using TeamViewer Business; I do not have many clients, only approximately 10 to 20 clients. I think it is much better to save time and increase client satisfaction.

I did not evaluate other options before choosing TeamViewer Business because I used AnyDesk, but my clients did not understand the features of AnyDesk; that is why I chose TeamViewer Business.

My advice for others looking into using TeamViewer Business is to ask colleagues, business partners, and clients to use TeamViewer Business because it is very useful, very great, very good, and communicates very fast with remote communication. I already recommend this to everyone.

I have no additional thoughts about TeamViewer Business. I give this review a rating of 10.

My main use case for TeamViewer Business is assistant headless. In an assistant headless scenario, I help a customer or a partner who needs assistance, so they contact us to assist and make assistance.

TeamViewer Business offers excellent simplicity, which is very easy to use. The connection process is a particular part of TeamViewer Business that stands out as especially easy to use.

TeamViewer Business has positively impacted my organization because it saves time. It saves time because I don't have to go to the customer's place to make some connections or some configurations; I can make it remote and very easy.

It would be helpful if there is a list of logs in TeamViewer Business. Instead of having to receive the number or the code, having a list would allow me to connect directly, and that is very helpful.

TeamViewer Business can be improved by making it easier; there are other solutions such as AnyDesk that make it easier, or Comodo, for example. It's quite expensive for an enterprise, which creates a problem when suggesting this solution to the customer. The price is a problem, so making it cheaper would be beneficial. I know there's a test period where you can install it for some time, but that is the real problem; it's quite expensive for some customers.

The setup cost or licensing for TeamViewer Business is quite high, so for many customers, it's a problem to implement this solution.

I have been using TeamViewer Business for four years.

Most of the time, TeamViewer Business is stable.

TeamViewer Business's scalability is bad because it's very expensive.

The customer support for TeamViewer Business is not bad, but not great either; I don't have to go to support many times.

Neutral

I have used different solutions before TeamViewer Business; specifically, I have used AnyDesk, RustDesk, Comodo, VNC, and RDP. I use TeamViewer Business because it makes the configuration for the customer quite simple and it's quite comfortable.

Before choosing TeamViewer Business, I evaluated other options like RDP, VNC, and AnyDesk; more or less, AnyDesk is a very good solution and a direct competitor of TeamViewer Business. At that time, it was okay; we were also testing RustDesk.

The installation is quite easy, but the price is quite a problem most of the time.

I can't share any relevant metrics on return on investment with TeamViewer Business.

My advice for others looking into using TeamViewer Business is to test it; that is the trick. You have a solution, you test it, and if it works for you and your necessities, you can choose it; otherwise, you're losing your time. My rating for this review is 7.

My main use case for TeamViewer Business is for accessing computers of clients to perform maintenance and debug issues.

For example, I access a client's computer, identify a software problem, access the software, and fix the bug.

In my opinion, the best feature TeamViewer Business offers is the ability to access client computers with very high speed.

The remote access is very fast, and I do not experience any problems with the speed of access.

TeamViewer Business has positively impacted my organization by giving us the ability to provide clients with a good experience and to fix bugs quickly while accessing their computers.

Since using TeamViewer Business, I have noticed less downtime because clients do not need to wait extended periods for bug fixes. TeamViewer Business allows us to resolve issues very quickly.

I really appreciate the security aspect of TeamViewer Business.

TeamViewer Business is performing very well at the moment and I do not see additional things to improve.

I have been using TeamViewer Business for two years.

In my experience, TeamViewer Business is stable, and I do not encounter problems with the program going down or similar issues.

The scalability of TeamViewer Business is easy to manage, as the people responsible for TeamViewer can contact TeamViewer and add more users very easily.

I have never used customer support for TeamViewer Business, so I cannot provide feedback on this aspect.

Negative

I used another solution called AnyDesk, but many people recommended TeamViewer, and I prefer TeamViewer Business at the moment.

I did not evaluate other options before choosing TeamViewer Business. I prefer TeamViewer Business and will continue to use it.

I advise others looking into using TeamViewer Business to use it because it performs very well. I rate this product 10 out of 10.

My main use case for TeamViewer Business at my college is remote access. For remote access in my daily work, I usually assist users that are not on my site, so I remote to their computers or laptops and assist with technical issues. TeamViewer Business is also used across my organization for remote access.

Remote monitoring helps me in my role as it monitors performance, application, operating systems, networking, patch management, deploying updates, patching devices, asset management, tracking hardware, software, and device details, along with Endpoint Protection.

The Enterprise scale feature is something I would like to use in TeamViewer Business. TeamViewer Business has impacted my organization positively as it makes our job easier and quicker for us to resolve calls. I have noticed that response time and our SLAs are reached faster, so it has had a positive impact on our SLA.

TeamViewer Business does a lot in the enterprise part and has many features that can be used in big organizations. TeamViewer Business is able to assist on the network side, monitoring, security side, and remote side, making it a good platform and solution to use.

I have no additional thoughts about TeamViewer Business at this time.

I have been using TeamViewer Business for five years.

TeamViewer Business is stable in my experience.

TeamViewer Business handles growth in my organization well, as it is easy to scale up when I need to add more users or devices.

The customer support for TeamViewer Business is good, and we have no complaints.

We previously used AnyDesk before TeamViewer Business. We decided to switch because of the pricing, as we needed to save.

I have seen a return on investment in terms of time saved and fewer employees needed.

My experience with pricing, setup cost, and licensing of TeamViewer Business was positive, which is why we chose it when we were comparing it with other solutions.

Before choosing TeamViewer Business, we evaluated other options including AnyDesk, TeamViewer, SolarWinds, and Atera, and we ultimately chose TeamViewer Business.

I would advise others looking into using TeamViewer Business that it is the best solution for help desk management and the whole of ICT management, as it helps with fast resolving tickets and has a positive impact on the SLA side. I rated this review nine out of ten.

My main use case for TeamViewer Business is to provide remote support to users that require it.

A quick specific example of a situation where I use TeamViewer Business for remote support is when a client or customer has a problem with the software and I have to help them fix it.

My primary usage is to provide support when the customer requests it, and it is our main used software.

TeamViewer Business has positively impacted my organization. There are no real changes since we have always been using it, but it really helps so much to do our tasks.

TeamViewer Business helps with doing my task for the purpose it is developed for: to assist customers. It did not really save my time, and it did not reduce errors either. However, it definitely made support smoother because it is made for that.

In my opinion, the best features TeamViewer Business offers include usability. The graphic interface is clear, the speed is excellent, and everything works well. I have also used other services, and TeamViewer Business is pretty good.

The usability and graphic interface stand out for me because it is very easy to understand, with upper bars, all the features, and the file transfer functionality. Everything works well, and the mini menu when I am connected to someone else's computer is pretty good to have as it allows me to have quick access to tools in several spots.

TeamViewer Business can be improved, though nothing is really noticeable. It is pretty good to use, but there was a problem with the single sign-on. Sometimes it gives problems, with the button not working, and I was unable to log in. I do not know if this problem is from TeamViewer Business side.

The login steps were a bit problematic sometimes, but for the usage of the product, there is nothing else to note. I would not add more about needed improvements because in my experience it was just some technical difficulties. I do not know if the cause was TeamViewer Business itself, the licenses, or the internet connection at that moment. But for the product itself, nothing to add.

I have been using TeamViewer Business for about three years.

TeamViewer Business is stable in my experience, except for the login issues I mentioned before, which were perhaps just random connection issues at that time. Overall, it is pretty stable.

TeamViewer Business's scalability is excellent and it adapts to my organization's needs as we have grown or changed. There are a lot of functionalities enabled with licensing and many features that can adapt, such as the ability to use TeamViewer Business with a camera to provide AI and VR support. It depends on the business; if it is something related only to a machine, remote support can be through a computer screen or a camera. For example, if physical engineers have to touch something, there is a possibility, which is pretty good.

The customer support for TeamViewer Business has not been a consideration for me because everything worked well, so I never talked with their support team.

Positive

I used Bomgar as a different solution for remote support, but I did not really switch. I used it for a different company's support, so I was using it at the same time.

My experience with pricing, setup cost, and licensing for TeamViewer Business is minimal. I mainly used it and was provided with a license, so I did not see anything about costs and pricing.

I have not seen a return on investment because it was not my field of use, and I did not have access to these metrics.

Before choosing TeamViewer Business, I evaluated other options, which were Bomgar and then a private solution of Acronis.

My advice to others looking into using TeamViewer Business would be to use it because it is a very good product that will surely help the organization to get value from its usage. I have rated this review a 9.

I use the solution in my company more for collaboration amongst different teams and for coordinating and having virtual calls and meetings.

The solution's most valuable feature is that the tool functions like a normal chat application. It is easy to use and has a pretty good UI.

Considering the earlier versions of the product, I think TeamViewer used to slow down the systems. Lately, I don't know if the problem still exists.

I have been using TeamViewer for more than a year.

Stability-wise, I rate the solution a nine out of ten.

I believe that more than 700 to 800 users in my company use the product.

The product is regularly used in my company.

The product's initial setup phase is very straightforward and simple.

The product is out of the box, so it is pre-installed on our company's systems.

In terms of the product's security features, the solution allows you to have team meetings, and you can also use it for remote access and screen-sharing capabilities. TeamViewer is typically like any other team collaboration software.

I recommend the product to others since it is a good product for collaboration purposes.

There are no connectivity challenges associated with the product.

In terms of benefits, I would say that it is a good tool for collaboration, productivity, and virtual work as it saves a lot of commute time for the employees.

I rate the tool a nine out of ten.

TeamViewer is very easy to use, and I use it in a professional manner to assist colleagues at the university remotely. It's a good product for helping others, especially with user problems, installation issues, or other tasks.

It's not my primary role, but sometimes, when someone has user issues with their computer, I assist them remotely. Even though I don't work at the service desk, I help with security and other problems using the tool.

I find the mouse control and the ability to click for them very effective. I can move the mouse and click on buttons as if sitting at their computer. These are the basic features I use most often in the solution. There are tricker features that I don't use much because I don't need them frequently. Overall, it's a great tool for helping others with their computer issues without traveling to their location or another building.

It saves time because I can guide someone by saying, "Go to the third option in the menu on the right," and then click on it. I can see their screen and guide them through the steps, watching the mouse move and seeing everything that happens on their computer.

We access the solution through a VPN, which improves our security. However, earlier this year, around the beginning of March, a CVE in the TeamViewer client allowed remote connections to other network systems, which was concerning. You could have unintentionally gained admin rights if you didn't update TeamViewer promptly. It's crucial to always keep it updated to prevent such issues. The tool should consider implementing two-factor authentication to improve such security holes. It should also integrate good security updates, which should be implemented automatically. 

I'm curious if TeamViewer can track the time I spend using it. I wonder if it records how long sessions last.

I have been working with the product for seven years. 

I rate the product's stability an eight out of ten. 

The solution is scalable. If someone calls the help desk and has never used TeamViewer, they can receive a link to download it. They can install and start using it to resolve their issues within minutes.  I rate its scalability an eight out of ten. My company has more than 200 users. 

I support others. I haven't felt the need to call support myself.

The tool's deployment is easy. 

The solution lets me help my colleagues easily as if I were sitting in their neighborhood. 

The solution's pricing is reasonable. 

The solution is a good product and makes work easy. I would recommend it to others. I rate the overall solution an eight out of ten. 

I use the solution in my company for the remote access it offers to computers. The tool is used to connect to our clients' desktops and offer remote support.

The most valuable feature of the solution is that it is very fast. The file transfer from remote machines to my machine or from my machine to the remote machine works well. One of the other features is the tool's ability to prevent the remote endpoint from being used by the user while I am connected to their machine. There is a feature that basically turns off the endpoint of the end users while TeamViewer is open.

The tool is constantly improving the software, and it does what it needs to in my environment.

The product's expensive nature is an area of concern where improvements are required.

I have been using TeamViewer for seven years. Specifically, I use TeamViewer remote support.

I have never contacted the technical support for the solution.

I have worked with AnyDesk. Compared to TeamViewer, AnyDesk is slower and is not as user-friendly. The file transfer support is not great in AnyDesk. With TeamViewer, you can actually use drag-and-drop features, which are not present in AnyDesk. TeamViewer is more expensive than AnyDesk. AnyDesk is definitely more affordable than TeamViewer.

The product's deployment phase is straightforward. The tool's deployment is one of the easiest. It is basically just a matter of sending a link to a client to download because there are options, and depending on what link you give them, they can either install it or use the portable version. It is very easy to get the tool up and running on the remote machine.

I have definitely seen some time-saving benefits from using the tool. It is so easy to use and very fast, making it my go-to remote application.

For argument's sake, before having TeamViewer, I literally used to spend four days of the week on-site with clients. Now, I only go on-site twice or thrice a month.

The tool's price is a problem because TeamViewer wants users to sign up, and I feel most of the products want their users to do the same. TeamViewer is very pricey. You have to sign up for a yearly subscription.

I am not too sure about the security features, but I do know they use an encryption layer. I have never had any security issues with TeamViewer.

The tool's integration is fairly straightforward. Initially, I used to use TeamViewer as a standalone product, but now I use it after integrating with NinjaOne. In terms of the integration, the tool is pretty straightforward and easy.

I have not dealt with AI in the tool.

I recommend the tools to others. I haven't moved from TeamViewer even though it is more expensive than the other products because it is the easiest one to use.

I have tried AnyDesk and some other solutions, but I feel that compared to TeamViewer, they were all slow.

I rate the tool a ten out of ten.