Symantec Messaging Gateway OverviewUNIXBusinessApplication

Symantec Messaging Gateway is the #17 ranked solution in top Email Security tools. PeerSpot users give Symantec Messaging Gateway an average rating of 8.2 out of 10. Symantec Messaging Gateway is most commonly compared to Cisco Secure Email: Symantec Messaging Gateway vs Cisco Secure Email. Symantec Messaging Gateway is popular among the large enterprise segment, accounting for 59% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 21% of all views.
Buyer's Guide

Download the Email Security Buyer's Guide including reviews and more. Updated: December 2022

What is Symantec Messaging Gateway?

Symantec’s on-premises email security solution begins with Messaging Gateway which provides essential inbound and outbound messaging security including, powerful protection against the latest messaging threats including ransomware, spear phishing, and business email compromise, It catches more than
99 percent of spam with a less than 1 in 1 million false positives, and effectively responds to new messaging threats with real-time automatic antispam and antimalware updates. Messaging Gateway combines multilayer protection technologies that effectively detect, block, and quarantine suspicious email

Symantec Messaging Gateway was previously known as Symantec.cloud, Symantec Email Security.cloud .

Symantec Messaging Gateway Customers

Doric, Joblink Plus, Our Lady of Mercy College, Parramatta, PPB Advisory, Slater & Gordon Lawyers, Sydney Adventist Hospital Ltd.

Symantec Messaging Gateway Video

Symantec Messaging Gateway Pricing Advice

What users are saying about Symantec Messaging Gateway pricing:
  • "They're a little costly compared to Microsoft."
  • "The cost of Symantec Messaging Gateway is too expensive in general. However, the appliance also includes the price of the license in the same bundle."
  • "It's a bit expensive compared to its competitor Barracuda Email Security Gateway but cheaper than Sophos Email."
  • Symantec Messaging Gateway Reviews

    Filter by:
    Filter Reviews
    Industry
    Loading...
    Filter Unavailable
    Company Size
    Loading...
    Filter Unavailable
    Job Level
    Loading...
    Filter Unavailable
    Rating
    Loading...
    Filter Unavailable
    Considered
    Loading...
    Filter Unavailable
    Order by:
    Loading...
    • Date
    • Highest Rating
    • Lowest Rating
    • Review Length
    Search:
    Showingreviews based on the current filters. Reset all filters
    IT Consultant at a energy/utilities company with 10,001+ employees
    Real User
    Top 20
    Easy to set up with good patching and reliable performance
    Pros and Cons
    • "The solution is stable and the performance is good."
    • "The biggest problem is it's an on-prem product and we're trying to get out of having equipment in data centers."

    What is our primary use case?

    We primarily use the solution for security - to protect us from malware and to have anti-spam, content filtering. It's for that initial inspection of email before it gets into our environment.

    What is most valuable?

    The solution is stable and the performance is good. 

    Technical support, under Symantec, was good.

    They were great at keeping up with patching.

    The product could scale.

    The initial setup wasn't too difficult. 

    What needs improvement?

    Having the control center in just one place was difficult. Now that they are moving to the cloud, it will be less of an issue. 

    The solution is slightly outdated. The version that we have now is due to the fact that the company hasn't moved up to the latest version. They're on 10.6 and the latest version is 10.74 or something like that. They were four versions behind.

    The biggest problem is it's an on-prem product and we're trying to get out of having equipment in data centers. The company wants the reliability that the cloud offers. That's the main justification for leaving that product. I know they offer a cloud solution, however, when you have Microsoft having it as part of a package and you're already kind of paying for something, it makes sense to move over, rather than have two solutions doing the same thing in one company.

    For how long have I used the solution?

    I worked for the company that I'm working at now, for 19 years, however, I was gone for six years. In that 19 years, I had about 10 years where I was using Symantec Messaging Gateway. 

    Buyer's Guide
    Email Security
    December 2022
    Find out what your peers are saying about Broadcom, Cisco, Proofpoint and others in Email Security. Updated: December 2022.
    656,474 professionals have used our research since 2012.

    What do I think about the stability of the solution?

    The stability is good. It's not buggy or glitchy. It works well. The performance is good.

    I haven't messed with it in six years, and prior to that, there were not really any issues. It was a pretty good product, and they kept up with security patches. I noticed that we have a product that looks for vulnerabilities. If it's alarming, Symantec will come back and say, "No, we're good, we don't have that code in our product." They seem to have been pretty good with that.

    What do I think about the scalability of the solution?

    It was pretty easy to scale. You just added more scanners. The one downside was you could only have one control center unless you wanted to manually keep two different control centers at two different data centers, and configure them the same. 

    That said, you'll never 100% have them alike. That's the one downside is that you're stuck with, no matter how you scale your scanners, in the DMZ, and you still have that one control center inside. That's how we deployed it. If we lose that data center, we lose that control center. There are some white papers out there now on how to make that change to a different control center, so it is possible, however, it's been a long time since I've looked at that.

    We have about 15,000 end-users on the solution currently. 

    How are customer service and support?

    Technical support was fine when it was Symantec. It might have changed since it was bought out by Broadcom. I can't speak to that.

    Which solution did I use previously and why did I switch?

    We're moving over to Microsoft Defender P2.

    I'm on a project now, however, the hardware's old as we bought it originally back when you bought the appliance from Symantec. Due to the fact that the hardware's old, and since the company's already paying for Microsoft, we've decided to just go full-on with the Defender P2 license, and pull that old hardware, and take the Symantec Messaging Gateway out. The goal is to get everything into the cloud. 

    How was the initial setup?

    The initial setup isn't too complex. That said, there are some challenges when you start stacking on different policies and stuff like that.

    What's my experience with pricing, setup cost, and licensing?

    I didn't know the pricing when we bought it, and that was a long time ago. I can't speak to the exact costs. 

    What other advice do I have?

    We are currently on the oldest version that's supported. It might be around version 10.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Consultant at HCL Technologies
    Reseller
    Top 10
    Good Solution for Spam and Malware Filtering
    Pros and Cons
    • "It has very good capabilities for managing malware."
    • "They really need to create a good package that competes with Microsoft."

    What is our primary use case?

    I have supported the product for a couple of customers and handled migrations for others. 

    How has it helped my organization?

    It is basically used to receive emails and then check its hygiene, detect spam, report block-listed emails, and detect viruses. It provides all that reputation filtering that is part of policy group configurations. 

    What is most valuable?

    It has very good capabilities for managing malware. We can create malware policies and it directs those and reports them nicely. It's straightforward and easy. All you need to do is redirect your mail traffic to Symantec Cloud Gateway. 

    What needs improvement?

    They really need to create a good package that competes with Microsoft. They should accompany a lot of other products and do better with attractive packages that reduce cost. They have Endpoint production tools like Microsoft's Defender. They should offer both as a bundle to have a stake in the industry and give the customer a better price. I'd have the packet of products include identity security so they have a complete package that stands up to competitive products. 

    For how long have I used the solution?

    I used it for the last five to six years. 

    What do I think about the stability of the solution?

    Stability is good and they offer both cloud-based and on-premise solutions. 

    What do I think about the scalability of the solution?

    The cloud-based solution is very scalable. It is not hard to increase the number of users or onboard new companies. Any addition can happen quickly.  

    How are customer service and support?

    I've worked with them to handle escalated cases such as messages wrongly quarantined. I also worked with them to include work list IPSs and URLs. They're reachable. 

    Which solution did I use previously and why did I switch?

    Most of our customers already migrated to ING online protection after considering the consolidation request, the cost of the product, and what they're spending month to month. 

    How was the initial setup?

    There are steps prior to use. First, I create all the relevant policies in the cloud. So that's something that can take months. Then I test and validate. The actual migration is straightforward. 

    What about the implementation team?

    We are resellers, so we are the vendor team and have teams of six members for our normal operations of handling migrations. 

    What was our ROI?

    Customers see ROI but they feel they are paying duplicate bills. They paid at one time to Microsoft but were not using it. Now they pay Symantec per mailbox. And on the other side, now Microsoft offers it for free. 

    What's my experience with pricing, setup cost, and licensing?

    Billing is based on the number of mailboxes and number of emails processed. So, in that way, they're a little costly compared to Microsoft. One customer I was supporting had 30K users from Singapore and their annual cost was almost $130K. The customer feels that's costly. If a customer is not too concerned about cost, then I would tell them to go for it. But even Microsoft these days has very good, competitive features to replace Symantec. If the customer has to think about budget and solutions to reduce IT cost, they should get away from Symantec and try using Microsoft. 

    Which other solutions did I evaluate?

    I handle migrations for customers and have experience comparing this solution with Microsoft and ING products. 

    What other advice do I have?

    They have some things to improve or they will lose the industry. They have to place themselves in the game with complete packages. 

    Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
    Flag as inappropriate
    PeerSpot user
    Buyer's Guide
    Email Security
    December 2022
    Find out what your peers are saying about Broadcom, Cisco, Proofpoint and others in Email Security. Updated: December 2022.
    656,474 professionals have used our research since 2012.
    Technician for infrastructure at Sofia
    Real User
    Top 20
    Stable, with a user-friendly interface, and has good usability
    Pros and Cons
    • "What I like most about Symantec Messaging Gateway is its usability. I also find its interface very friendly. The solution has a very good interface."
    • "What needs to be improved in Symantec Messaging Gateway is its local partner support, as it's not as technical. The support my company gets from the partner isn't good. Vendor support is good, but local partner support isn't. I'm happy with Symantec Messaging Gateway as a solution, but the problem is with its partner support. To me, Symantec Messaging Gateway is a complete solution, but it can be very difficult to search the web for resolutions to issues or problems you experience from it. If this could be improved or resolved in the next release of Symantec Messaging Gateway, then that would be good."

    What is our primary use case?

    We use Symantec Messaging Gateway as an anti-spam solution. We have about twenty domains we use it on, plus our email accounts on Office on the cloud, and for our on-premise console, we utilize Symantec Messaging Gateway.

    What is most valuable?

    What I like most about Symantec Messaging Gateway is its usability. I also find its interface very friendly. The solution has a very good interface.

    What needs improvement?

    What needs to be improved in Symantec Messaging Gateway is its local partner support, as it's not as technical. The support my company gets from the partner isn't good. Vendor support is good, but local partner support isn't. I'm happy with Symantec Messaging Gateway as a solution, but the problem is with its partner support.

    To me, Symantec Messaging Gateway is a complete solution, but it can be very difficult to search the web for resolutions to issues or problems you experience from it. If this could be improved or resolved in the next release of Symantec Messaging Gateway, then that would be good.

    For how long have I used the solution?

    I've been using Symantec Messaging Gateway for more than ten years.

    What do I think about the stability of the solution?

    Symantec Messaging Gateway is a very stable solution.

    What do I think about the scalability of the solution?

    I don't have information on how scalable Symantec Messaging Gateway is.

    How was the initial setup?

    Symantec Messaging Gateway had already been implemented when I joined the company, so I'm unable to give information on whether the setup for it was straightforward or complex.

    What about the implementation team?

    Symantec Messaging Gateway was deployed by two people from the server and database department and three people from the infrastructure department, so a total of five people deployed the solution.

    What's my experience with pricing, setup cost, and licensing?

    I don't have any information on the licensing cost for Symantec Messaging Gateway.

    Which other solutions did I evaluate?

    We're currently evaluating Fortinet because our main firewall is under Fortinet, so we were under the impression that implementing a solution that has the same brand as our current firewall would be easier.

    What other advice do I have?

    I'm a customer of Symantec Messaging Gateway.

    My company has more than one thousand users of Symantec Messaging Gateway, and everyone within the company uses the solution.

    My advice to others who plan to use Symantec Messaging Gateway is that it's a very good product, it's very stable, and it's user-friendly, but the only problem is that it doesn't have good partner support here in Bolivia, where I'm located.

    My rating for Symantec Messaging Gateway is eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Flag as inappropriate
    PeerSpot user
    Ali Geyik - PeerSpot reviewer
    System Solutions & Enterprise Mobility Management(EMM&MDM) Engineer at Agilis Teoknoloji Çözümleri
    Real User
    Top 20
    Useful advanced content filtering, highly scalable, and simple setup
    Pros and Cons
    • "The most valuable features of Symantec Messaging Gateway are advanced content filtering, malware, and antivirus defense."
    • "Symantec Messaging Gateway can improve detection because most of them are false negatives or false positives that we are trying to troubleshoot. Additionally, we are having routing problems and they are somehow connected to DNS issues."

    What is our primary use case?

    Symantec Messaging Gateway is used for email security.

    What is most valuable?

    The most valuable features of Symantec Messaging Gateway are advanced content filtering, malware, and antivirus defense.

    What needs improvement?

    Symantec Messaging Gateway can improve detection because most of them are false negatives or false positives that we are trying to troubleshoot. Additionally, we are having routing problems and they are somehow connected to DNS issues.

    In a future release, if dynamic variables in content filtering was added it would solve a lot of problems. If we could be able to use some variables or handle the content filtering policies somehow dynamically, such as comparing today's date to a date in the content header of an email. If it was more dynamic list checking instead of static rules we usually adjust on clients.

    For how long have I used the solution?

    I have been using Symantec Messaging Gateway for approximately three years.

    What do I think about the stability of the solution?

    Since Symantec Messaging Gateway is a Linux-based solution it is stable.

    What do I think about the scalability of the solution?

    Symantec Messaging Gateway is highly scalable.

    How are customer service and support?

    The technical support from Symantec Messaging Gateway is good.

    I rate the support from Symantec Messaging Gateway a seven out of ten.

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    The initial setup of Symantec Messaging Gateway is straightforward.

    What other advice do I have?

    I strongly recommend on-premise email security solutions. I'm strictly against cloud email security solutions, they are very problematic. There is cloud congestion for every kind of cloud-based software and the managed services are very hard to deal with for cloud-based solutions. On-premise solutions are easy to deploy and to troubleshoots. For cloud solutions, downtimes are the most prominent issue we witness. It is really difficult to be a part of cloud-based solutions since it is out of your control.

    No one just wants their emails to be blocked or connection failures in their daily lives. That's why the on-premise solutions are the fastest and more manageable solutions.

    Some aspects of this solution are going to expire because of the Broadcom acquisition.

    I would highly recommend this solution to others.

    I rate Symantec Messaging Gateway a nine out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
    Flag as inappropriate
    PeerSpot user
    IT Analyst at a healthcare company with 10,001+ employees
    Real User
    Top 10
    A stable on-premise email security solution that's easy to manage, but support could be better
    Pros and Cons
    • "I like that it's simple and easy to configure, deploy, and manage. The reporting function has all the features we're looking for, and we are fine with that."
    • "What's lacking when you compare it with Proofpoint and other threat protection solutions is that it does the basic stuff, but we need more advanced threat handling."

    What is our primary use case?

    We use it as a perimeter gateway where it scans for spam. We use all the features and configure all the features, like malware and content filtering. But most of the requests come for content filtering, where we need filters based on some specific words or subjects or based on the reports that come from government agencies.

    How has it helped my organization?

    It helps us by protecting us from spam, and it also checks for viruses.

    What is most valuable?

    I like that it's simple and easy to configure, deploy, and manage. The reporting function has all the features we're looking for, and we are fine with that.

    What needs improvement?

    Support could be better. What's also lacking when you compare it with Proofpoint and other threat protection solutions is that it does the basic stuff, but we need more advanced threat handling.

    For how long have I used the solution?

    I have been dealing with Symantec Messaging Gateway for about seven or eight years.

    What do I think about the stability of the solution?

    We have used it for many years, and I never faced any issues. Even if it crashes, let's say the VM itself rebooted or something, then it does Linux basic things and it comes back online.

    What do I think about the scalability of the solution?

    We have a couple of nodes extended at the moment, and so far, we haven't had any issues with configuration, replication, or when the firmware is updated. It works fine.

    How are customer service and technical support?

    Technical support was good before they moved to Broadcom. After it went to Broadcom, the support quality degraded.

    How was the initial setup?

    It was deployed before I started working on it, but I feel like it was easy.

    What other advice do I have?

    I would recommend this solution. I would tell potential users that it's simple and easy to configure, deploy, and manage.

    On a scale from one to ten, I would give Symantec Messaging Gateway a seven.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Pedro Chidumo - PeerSpot reviewer
    Systems Administrator at a financial services firm with 1,001-5,000 employees
    Real User
    Top 5Leaderboard
    Is easy to install and is stable and scalable
    Pros and Cons
    • "Symantec Messaging Gateway is stable and scalable. Installation is easy, and the deployment and maintenance can be done by one administrative person."
    • "It is a nice product but is not user friendly in terms of the graphical interface. It is poor and is not rich in terms of the human interface."

    What is our primary use case?

    We use it for content filtering and malware protection.

    What is most valuable?

    Symantec Messaging Gateway is stable and scalable.

    Installation is easy, and the deployment and maintenance can be done by one administrative person.

    What needs improvement?

    It is a nice product but is not user friendly in terms of the graphical interface. It is poor and is not rich in terms of the human interface.

    For how long have I used the solution?

    We have been using it for a month.

    What do I think about the stability of the solution?

    It is stable because we use a physical appliance.

    What do I think about the scalability of the solution?

    The scalability depends on how much you are willing to pay. You always have to pay if you have to scale the product or increase the number of machines. We have about 1,000 fixed users for Symantec Messaging Gateway.

    How was the initial setup?

    Installation is easy, but we needed some configurations, so it took a week.

    For the deployment and maintenance, we have one administrative person.

    What about the implementation team?

    We implemented it ourselves using remote assistance from our supplier.

    What's my experience with pricing, setup cost, and licensing?

    The cost of Symantec Messaging Gateway is too expensive in general. However, the appliance also includes the price of the license in the same bundle.

    What other advice do I have?

    I haven't been using it for very long, and in my short experience, it has been a good product. I would rate it at nine on a scale from one to ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Farrukh Dawoodani - PeerSpot reviewer
    Technical Consultant & Programme Manager at a tech services company with 51-200 employees
    Consultant
    Top 10
    Solid and stable product, great support, highly scalable

    What is our primary use case?

    We use the solution for its advanced virus protection, phishing and other features.

    For how long have I used the solution?

    I have been using the solution for 1 year now.

    What do I think about the stability of the solution?

    It is a solid and stable product.

    What do I think about the scalability of the solution?

    It is a scalable product. We have deployed it for organizations with 200-5000 users.

    How are customer service and technical support?

    The support is really great.

    Which solution did I use previously and why did I switch?

    I have used Sophos Email other than Symantec Messaging Gateway.

    How was the initial setup?

    The setup is pretty much straight forward.

    What about the implementation team?

    We did the deployment of the product ourselves and it was a quick one.

    What was our ROI?

    Sometimes the solution picks up false positive for viruses during scans. 

    What's my experience with pricing, setup cost, and licensing?

    It's a bit expensive but they have licensing models to meet customer needs. 

    Which other solutions did I evaluate?

    It's a bit expensive compared to its competitor Barracuda Email Security Gateway but cheaper than Sophos Email.

    What other advice do I have?

    I would recommend this product.

    I rate Symantec Messaging Gateway an eight out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Fernando Calugullín - PeerSpot reviewer
    IT Senior Consultant at SATELITE.COM
    Reseller
    Top 20
    Stable solution that's easy to set up

    What is our primary use case?

    I've been using Messaging Gateway for ten years.

    What needs improvement?

    Messaging Gateway's advanced malware detection could be improved.

    What do I think about the stability of the solution?

    Messaging Gateway is stable.

    What do I think about the scalability of the solution?

    Messaging Gateway is scalable.

    How are customer service and support?

    I've had no problems with Symantec's technical support.

    How was the initial setup?

    The initial setup was easy.

    What other advice do I have?

    I would recommend Messaging Gateway to other users and rate it nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer:
    Flag as inappropriate
    PeerSpot user
    Buyer's Guide
    Download our free Email Security Report and find out what your peers are saying about Broadcom, Cisco, Proofpoint, and more!
    Updated: December 2022
    Product Categories
    Email Security
    Buyer's Guide
    Download our free Email Security Report and find out what your peers are saying about Broadcom, Cisco, Proofpoint, and more!