It is definitely one of the top eCommerce providers in our company with whom we have worked for many years. For each region, we have different eCommerce providers, which is our business strategy. We don't sell directly to end users. For every market, we have our own eCommerce provider, and Softline works with us for Russia and some countries in the Baltic. They also work with the Latin America and Brazil, but it's not part of our responsibility.
The eCommerce providers host our shopping cart and oversee that transaction as well as maintaining the relationship with customers, e.g., protection and support. Funds are protected on the Softline site. From our side, we direct all the traffic from our website to the shopping cart, which is protected by Softline. They also handle manual renewable emails and outgoing renewable emails. So, they charge customers in cases where they are out of subscription.
They respond as customer support using online chat: through emails and mobile phone. Customers can call them with any issues in terms of their orders or processing.