What is our primary use case?
We use Palo Alto Prisma SD-WAN to stay connected between branches and headquarters. It's very well developed, easy to manage, and very secure for us. Without Prisma SD-WAN, we would rely solely on the firewall for VPN, which is not as beneficial as using software-defined WAN.
What is most valuable?
The dynamic routing in Prisma SD-WAN is high-speed and valuable because it quickly adjusts, so users do not realize the link is down. The traffic shaping feature is also handy. In branches with poor internet connections, traffic shaping allows us to restrict and manage bandwidth effectively. This ensures no single user can consume all the bandwidth, and it reserves equal parts of the link for all users. For example, we can share the link equally in a small office with ten people. Prisma SD-WAN is highly effective in handling network failovers and ensuring business continuity. It includes redundancy, failover capabilities, and extensive monitoring tools. If one customer experiences an attack, updates are provided to all other customers to prevent similar threats.
What needs improvement?
The pricing for Prisma SD-WAN needs improvement. It's a perfect solution, but its price is above the market average. An additional feature that can be introduced is the inclusion of a remote browser solution with the same license as Prisma SD-WAN. This could complement and improve the overall solution.
For how long have I used the solution?
I have been using Prisma SD-WAN for the past year.
What do I think about the stability of the solution?
I would rate the stability a nine out of ten since it schedules some updates but still offers high stability.
What do I think about the scalability of the solution?
The manager runs on the cloud, which indicates that there are no limits. We can manage many branch offices as our company has about thirty branches, which is quickly done with this solution.
I rate the scalability of Prisma SD-WAN ten out of ten.
How are customer service and support?
Which solution did I use previously and why did I switch?
We previously used Cyberoam without an SD-WAN license, relying on the older method of VPN with private links and no dynamic routing.
How was the initial setup?
The setup was pretty straightforward and can be deployed by any senior analyst. We required five specialists for deployment, including network security analysts and one project manager. We also needed two guys from the partner for the deployment.
The deployment took about forty days. We designed the architecture, defined the topology, and planned the logistics to change the equipment without stopping work at the branches throughout the country. After creating the implementation methods using the manager, we scheduled Windows to turn the solution on and switch from the former solution to the new one.
I would rate my experience with the initial setup of Prisma SD-WAN as seven out of ten.
What about the implementation team?
What was our ROI?
Regarding ROI, I think it takes about two years, or twenty-four months, to see the return. We replaced older technologies like MPLS with more affordable broadband links, allowing us to equip branches with multiple broadband links that are cheaper than MPLS.
What's my experience with pricing, setup cost, and licensing?
It is more expensive than Fortinet.
Which other solutions did I evaluate?
We evaluated other options, including Fortinet and Aruba, before choosing Prisma SD-WAN. We decided on Prisma SD-WAN because of its cloud-based composition, extensive features, surpassing Fortinet, and lower cost compared to Aruba.
What other advice do I have?
I recommend doing a POC before buying Prisma SD-WAN. This helps you understand how the solution works, clarify doubts with Palo Alto specialists, and make a preliminary design for implementation. This way, you can identify all costs involved and avoid surprises post-purchase.
Regarding AI, I know Prisma SD-WAN is connected to Palo Alto's data lake and monitors threats using AI, but I don't see how it works. However, it does help optimize our network.
Overall, I rate Prisma SD-WAN as nine out of ten as it is good but not perfect.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
*Disclosure: My company does not have a business relationship with this vendor other than being a customer.