Portnox Reviews

I work at an IT firm where a couple of our end customers either use the product or want to onboard it in their environment. As a process engineer, I have to take care of certain presentations and discuss the deployment process with our company's customers.

Some of our company's customers who use Portnox CORE's on-premises version found it to not be suitable for their usage or use cases. Later on, my company started to push Portnox Clear over Portnox CORE. Portnox Clear is a cloud-based solution, so our company's customers need not worry about deployment and other related areas regarding the product. Based on my own experience, I always encourage people to opt for Portnox Clear so that they don't have to worry about deployment and installation areas.

One of our company's customers has an electricity distribution business with a lot of branches across the country, because of which they need to deal with a lot of connected devices. For our company's customer who deals in the electricity distribution business, I monitor routers and access points across the country, ensuring that no unauthorized sources are connected to them while ensuring the configuration and features of the product are accurate and up to date.

For our company's customers, cost is a key factor since they prefer to choose a solution that is affordable. From a cost perspective, affordability is one of the criteria that Portnox Clear is able to fulfill for our company's customers. The licensing part of the solution is not tied to a contract that a user can't leave or opt out of, unlike some of the other solutions that our company sells, where a customer has to sign a five-year contract, and later, even if you don't like the service, you can't leave the product. Portnox Clear gives our company's customers the flexibility to evaluate Portnox's services at any point in time. If a user does not want to continue with Portnox Clear, then it is fine, and they can move to some other solution. With Portnox Clear, its users are not tied to your contract, which states that they are tied with Portnox for five years, even if you don't like the solution, meaning there can be a lot of customizations in the contract. That flexibility offered by the solution is very important for our company's customers.

The most valuable features of Portnox Clear stem from the fact that it is seamless and easy to work with, as it is not a complicated product. A user does not need to be an expert to work with Portnox Clear. 

The product is also very easy to integrate with other security solutions, like firewall products, or if users have any other networks in their environment. For security, users can easily integrate Portnox Clear with other solutions, and it works just fine. In general, the integration capabilities of Portnox Clear are great. The user experience offered by the product is not bad. For me, the aforementioned points are very important when it comes to Portnox Clear.

A lot of our company's customers who use Portnox Clear feel that since it is an agentless solution, it is not well-equipped enough to cover all the devices in their environment. Sometimes, our company has to explain things to our customers and spend extra time trying to convince them that there are no problems with the solution. I don't know if Portnox can introduce agents for Clear or come up with some other values that would make selling the product easier for our company while ensuring that the customers are more open to receiving Portnox Clear in their environment. As there are no agents in Portnox Clear, the customers of the product cannot download any agents on their devices, making them unsure if the product offers proper security. The aforementioned area can be considered for improvement in the solution.

The features that are offered by the product are great. If there is progress in security concerns, then Portnox Clear might have to add new features. The features that the product provides are the standard ones that are in line with the other network assistant tools or solutions in the market.

I have experience with Portnox Clear for a year. I work at an IT firm in Nigeria that resells Portnox Clear to deal with network access control. My organization also serves as a reseller for some other products in the market.

My company has faced some complaints via calls from our customers regarding the stability of Portnox CORE's on-premises version, but for Portnox Clear, we have not faced any such issues.

Portnox Clear is a cloud-based product, making it one of its most important features as such products have the ability to offer scalability to the product's users in seconds. With just a request to Portnox for more licenses and with good support, the product's scalability features can be used. In general, Portnox Clear is a very scalable solution.

I have a colleague in my company who works as a process engineer and contacts Portnox's technical support team for help and to take care of the implementation of the product. I think that the only issue our company faces is when we try to contact Portnox's technical support team to raise a ticket. Raising a ticket and the response time are difficult areas to manage when it comes to Portnox's technical support team. I don't have a clear idea of how Portnox's technical support team functions and what they do.

I have experience with Portnox CORE's on-premises version.

My company also sells products from Forescout, which is a solution for network access control. When it comes to the customers, the majority are concerned with the costs and believe that all solutions meant for network access control have similar features. For my company, it is hard to make the customers understand the value proposition of each solution. The major determinant that forces customers to opt for a product is generally the cost of the solution and that particular point in time. If my company suggests Foreccout to our customers, then they say that it is expensive, after which they ask us to provide them with cheaper products, like Portnox.

The product's initial setup phase was straightforward.

Portnox manages the deployment, so our company doesn't have to do any deployments. Our company only oversees the deployment process carried out by Portnox to make sure that our customers are happy. My company's job is to sell the solution, provide the presentations to customers, and ensure that our end customers like the solution. Our company does not get involved in deployment.

The cost of Portnox Clear is reasonable. Portnox should get customers to reach out to Portnox Clear in the Nigerian market by offering the product at competitive prices. Portnox can also opt for the strategies used by Check Point to see its solution. If somebody wants to buy a product that is a competitor of Check Point, then the products from Check Point are made available at a competitive price, which may make the product look very cheap in terms of price, but I don't know if Portnox opts for such strategies or not. If someone who wants to buy Portnox feels that the price is an issue, then the product should be offered to such customers at a very competitive price, which is better than the ones offered by rivals or competitors.

As far as I know, I don't think that maintenance is required for Portnox Clear, as it is a solution that gets updated from time to time. If there is a maintenance requirement, it may lead to the product having some downtime, but I am not aware or sure if it will happen the way I think.

I recommend people use Portnox Clear as it is a cloud-based product. Apart from the value users get from the solution in the area of network access control, users also get value from its in-built cloud, making it a very scalable tool that is very easy to manage from any location. You just need to log in to the portal and then carry out whatever activity you want to carry out. I want others to buy Portnox Clear, as it is a cloud-based solution, making it a tool that is very easy to implement, support, and deploy.

If I don't consider the issue with the solution around the area of agents, then I can say that it is a good solution, but because it is an agentless product, my company needs to provide a lot of explanation to ensure the conversion of prospects into customers. Portnox Clear is a very solid solution to work with, especially when considering the ease of deployment it offers.

I rate the overall product an eight out of ten.