Oracle Integration Cloud Service OverviewUNIXBusinessApplication

Oracle Integration Cloud Service is the #2 ranked solution in top Integration Platform as a Service providers. PeerSpot users give Oracle Integration Cloud Service an average rating of 8.0 out of 10. Oracle Integration Cloud Service is most commonly compared to Oracle Data Integrator (ODI): Oracle Integration Cloud Service vs Oracle Data Integrator (ODI). Oracle Integration Cloud Service is popular among the large enterprise segment, accounting for 72% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 29% of all views.
Oracle Integration Cloud Service Buyer's Guide

Download the Oracle Integration Cloud Service Buyer's Guide including reviews and more. Updated: November 2022

What is Oracle Integration Cloud Service?

Oracle Integration Cloud Service is a cloud-based integration tool that seamlessly integrates on-premise applications with Oracle Cloud (SaaS) or other cloud apps (for example, Workday, Salesforce, etc.) to other cloud apps. Oracle’s solution combines all the capabilities of application integration, process automation, visual application building, and integration analytics into a single unified cloud service. The solution offers real-time and batch-based integration, structured and unstructured processes, case management, stream analytics, and integration insight. All of these capabilities together allow users to service all their end-to-end integration needs in one cohesive platform.

Oracle Integration Cloud Service Features

Oracle Integration Cloud Service has many valuable key features. Some of the most useful ones include:

  • Visual application builder service
  • Integration insight
  • Process automation
  • Visual application design
  • SaaS and on-premises integration
  • Stream analytics
  • Easy setup

Oracle Integration Cloud Service Benefits

There are many benefits to implementing Oracle Integration Cloud Service. Some of the biggest advantages the solution offers include:

  • Powerful dashboards: The solution provides users with all the information they need via powerful dashboards that require no coding, configuration, or modification.
  • Agility: Oracle Integration Cloud Service brings agility to organizations with an easy, visual, low-code platform that simplifies day-to-day tasks by getting employees, customers, and partners the services they need to work anywhere, anytime, on any device.
  • Visual development environment: With the solution’s visual development environment, users can rapidly create and host engaging business applications.
  • Top-tier security: With Oracle Integration Cloud Service, users are protected with various forms of top-tier security, including physical protection, OS security, and virtualization layer security, as well as tenant isolation for devoting more resources towards a specific user or customer.
  • More than 50 native app adapters: Because the solution has more than 50 native app adapters, users can quickly connect to thousands of SaaS or on-premises applications seamlessly.

Reviews from Real Users

Oracle Integration Cloud Service is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it has good adapters, is user friendly, and produces a solid ROI.

Rishabh S., Business and Technology Delivery Associate Manager at Accenture, says, “It has good performance, easy integration, is user-friendly, and also has helpful technical support. The dashboard provided by Oracle Integration Cloud for monitoring and error handling is very intuitive. You do not need a third-party dashboard or logging framework when you initiate the integration. There are a lot of adapters, which is what I like the most.”

“The most valuable features of this solution are the SFTP adapters, file adapters, and risk adapters, that we use in everyday projects,” says PeerSpot user Arun N., Technical Manager at a financial services firm.

Kanhaiya C., Solution Architect at Tata Consultancy, explains, "Oracle Integration Cloud Service is a really good product and the ROI is very good with it. It lowers development time. A development cycle that may have taken a year without Oracle Integration Cloud Service can drop down to three or four months with it."

Oracle Integration Cloud Service was previously known as Oracle ICS.

Oracle Integration Cloud Service Customers

Calix, Avaya, Land Lakes, Leader, PWC, Vale

Oracle Integration Cloud Service Video

Archived Oracle Integration Cloud Service Reviews (more than two years old)

Filter by:
Filter Reviews
Industry
Loading...
Filter Unavailable
Company Size
Loading...
Filter Unavailable
Job Level
Loading...
Filter Unavailable
Rating
Loading...
Filter Unavailable
Considered
Loading...
Filter Unavailable
Order by:
Loading...
  • Date
  • Highest Rating
  • Lowest Rating
  • Review Length
Search:
Showingreviews based on the current filters. Reset all filters
Phil Wilkins - PeerSpot reviewer
Enterprise Integration Architect at Capgemini
Consultant
Top 5Leaderboard
It is simple to create SOAP and REST end points and integrate with them. Deep integration into Oracle applications making it easy to establish event driven integration.

What is our primary use case?

Integration of SaaS solutions that form systems of reference. Exposing simplified APIs to digital front ends.

Expoit its deep integration to Oracle apps and SaaS so we can have event driven integration.

Take advantage of the rich catalogue of prebuilt integration adaptors covering RPA, SAP, Salesforce, ServiceNow etc etc

Integration of cloud & on-premises solutions  (hybrid model) supporting secured remote access to on-premises data sources.

How has it helped my organization?

The integration of cloud solutions and realizing Hybrid intergrations with existing on-premises solutions has become far easier (compared to SOA suite).

The movement from ICS to Oracle Integration Cloud (OIC) has meant the introduction of additional capabilities which will be of positiver value such as Visual Cloud builder, scaling restrictictions of ICS removed.

What is most valuable?

  • The simplicity and ease of creating SOAP and REST endpoints and integrating with them. New features being added regularly to make it a significant integration platform.

What needs improvement?

Some of the adapters could be enhanced to make integration even simpler.

The example I would use is the GMail interface - it requires Base64 encoded content. But to make the interface simpler, the API should provide the encoding and the adapter simply accept plain text.

Buyer's Guide
Oracle Integration Cloud Service
November 2022
Learn what your peers think about Oracle Integration Cloud Service. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
657,397 professionals have used our research since 2012.

For how long have I used the solution?

Depending on our customer upto 4 years

What do I think about the stability of the solution?

No stability issues.

What do I think about the scalability of the solution?

There are volumetric constraints today driven by licensing, but we haven't encountered an issue with this. However, people should consider them before signing up.

How are customer service and support?

Customer Service:

The solution is self-serve, so little contact is necessary. When we have spoken to Oracle (more to ask questions about future features), we have had friendly, helpful engagement.

Technical Support:

Technical support is good

Which solution did I use previously and why did I switch?

SOA. Adopting ICS with JCS offers a cost effective and flexible platform

How was the initial setup?

Initial setup was a piece of pie.

What about the implementation team?

Own team

What was our ROI?

Agility, now middleware deployment challenges (excluding agents - but they are pretty simple)

What's my experience with pricing, setup cost, and licensing?

Look at volumetric and the number of different connections

Which other solutions did I evaluate?

Other Oracle integration options that can help with hybrid use cases

What other advice do I have?

Look carefully at the adaptors, they aren't always fully featured when announced.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Customer Solutions Architect at S&P Global Market Intelligence
Real User
Integration between Oracle and SAP is very beneficial for our needs; lacks a fully fledged workflow feature
Pros and Cons
  • "The out-of-box integration between Oracle and SAP is really beneficial"
  • "The solution doesn't currently have a fully fledged workflow feature like they have in OIM."

What is our primary use case?

Our use case is for its different modular compartments. We have different target integrations with different applications such as Ariba, Concur, Workday, where we're using the connectors to connect to those applications. We're using both mechanisms and lookups and the database systems that come with OIC. We've started our DVC simple config and have integrated that database. We pulled from Ariba and Concur and pushed it into the database and we've done some mappings and changes. We're exploring more features of OIC to see what else we can use. Right now it is in lookups connections and integration, we're planning to use ATP for our transactions in the future. 

We also use the Visual Studio Builder and embed some customizations into this app. We will be using the VPN that comes through the Oracle PaaS and that's the strategy right now. We need to complete a final evaluation before deciding in which direction to proceed. We're customers of Oracle and I'm a customer solutions architect. 

What is most valuable?

In the past, connectors were pretty much the same in all environments. In this instance, the out-of-box integration between Oracle and SAP is really beneficial for us because we have a lot of business events in Oracle cloud and we need to subscribe to them from within the PaaS. It's a very helpful feature for us. The database is also great because it's using tech cloud and we can do a traditional database like securities, which is why we're using the DB system. So there are a few good features, and of course the lookups is also good. That's a cool feature. These features are helpful to us. 

What needs improvement?

IDCS doesn't currently have a fully fledged workflow feature like they have in OIM for provisioning lifecycle management of the user, which means having to create a user in IDCS, getting approval for the financials and security before pushing into the Oracle Financial Cloud setup. They have a light version for now and that should be improved. If you want to provision a user with IDCS, you need to kick an approval process and rely on PCS for that, which is risky. We are currently using OIM as an on premise application, where you get the full suite of approval and don't have to go to other cloud applications. That's lacking in ICS. 

There's no out-of-the-box solution like OIM in IDC. There's also no in-built hierarchy for approval. You can't directly use your HR hierarchy for the approval process. It requires writing custom approval policies and maintaining the provision to do that. More approvals features would be good.

Finally, there are two options of database. You can bring your own license, or take the enterprise license and use it as a loan license which unfortunately costs. Given that we're already paying for the database enterprise, why should we go and pay again for the PaaS. We've asked about that but haven't had a good response. 

For how long have I used the solution?

We've been using this solution for the last five months. 

What do I think about the stability of the solution?

I believe the solution is stable. 

What do I think about the scalability of the solution?

We're not in production, but they've said that as long as we're not using the VM for any services, they will automatically scale it. There are a few from my team using the solution and also some developers. It will be extended as we move forward to our development and QA, UAT stage. We currently have up to 25 users but we know we can have 300 or 400. 

How are customer service and technical support?

We're already talking to technical support and they are investigating some of our issues. They've been able to solve some things but not others. 

How was the initial setup?

The initial setup was tricky. When we integrate with Concur, there were some errors and nobody knew why. Eventually we found the solution but it took some time - the solution doesn't handle all the characters that a password could have, which is a small thing. Sometimes we also need to manually restart the virtual machine because some script can run through and doesn't automatically come up. That's a problem. We're struggling with the small virtual machines. We have a system integrator in our team, but we're not quite at that stage yet. 

What other advice do I have?

In general, the solution is functioning well. We already have Informatica Cloud established and we've been using it for a few years as our integration tool. We bought PaaS specificlaly for this project. Our challenge now is to test the comparison between Informative Cloud and PaaS. Informatica is a set price whereas PaaS has the meter running every time the database is extended in the virtual machine. On the other hand PaaS has the front client, the workflow, Ariba, everything. We're still evaluating.

I would rate this solution a seven out of 10. 

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Oracle Integration Cloud Service
November 2022
Learn what your peers think about Oracle Integration Cloud Service. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
657,397 professionals have used our research since 2012.
Jeremy Lee - PeerSpot reviewer
Founder/Owner at Catalyst Commerce Systems Sdn Bhd
Real User
Top 10
User-friendly, easy to customize, and good integration with other prodcuts
Pros and Cons
  • "The most valuable feature is the ease of customization."
  • "Our client was quite concerned about the cost, which is something that could be reduced."

What is our primary use case?

We are a solution provider and we integrate Oracle solutions for our customers. The Oracle Cloud Integration Cloud Service is one of the platforms that we are now working with, in collaboration with a local company.

What is most valuable?

The most valuable feature is the ease of customization.

The interface is user-friendly and easy to work with. There are only three of us in the company who are using it, and we are able to complete projects for enterprise-level customers. There is no need to hire between twenty and fifty people to get the job done.

Oracle integrates well with other products.

What needs improvement?

Our client was quite concerned about the cost, which is something that could be reduced.

Having more documentation about different use cases and test cases would be helpful when it comes to integration.

For how long have I used the solution?

I have been working with Oracle products for more than ten years, but I have only been using this solution since last year. It has only been within the past six months that our customers started using the Integration Cloud Service.

What do I think about the stability of the solution?

It has been stable to this point, although we have not yet done our performance testing. This is something that is scheduled to take place within the coming month. All of our initial tests indicate that there are no big issues and we are happy with the stability.

What do I think about the scalability of the solution?

Scalability has not yet been an issue for us in this project.

Within our group, there are three people who are using the product. Once it goes live, there will be a knowledge transfer to a group of support people. There are approximately eight to ten people in that group.

How are customer service and technical support?

Some of the technology is still quite new, so we have run into some challenges. At this point, I would rate the support a five or six out of ten. There are some things that it takes Oracle a while to understand. Also, integration is a touchy point and it takes a while to get it sorted out. We did get it all up and running but it took time to make sure that it was stable.

How was the initial setup?

The initial setup is quite straightforward. You've got the manuals and the guides to help.

For this client, we brought the initial system up in about half a day. However, because of client's business, we turned on certain security features and completed an end-to-end solution. This took about three days in total.

What about the implementation team?

As consultants, we are overseeing the implementation of the whole project.

What other advice do I have?

This is a good product and I recommend it. My advice to anybody who is implementing Oracle Integration Cloud Service is to attend oracle University for training or at least some seminars before getting started. It is best to have some level of preparation. There is a lot of planning and discussion that takes place prior to implementation.

Overall, we are pretty happy with the product.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Director Of Analytics at a pharma/biotech company with 501-1,000 employees
Real User
Great professional services but need to make tools framework available for implementation partners
Pros and Cons
  • "The lack of features in something like Oracle Integration Cloud leaves some room for leads implementation partners like us"
  • "They need to make tools framework available for implementation partners"

What is our primary use case?

It is doing great. It has its own loopholes and that's where there is an opportunity for implementation partners like us. If the product was perfect, then probably there wouldn't be a place for implementation partners. So in fact, it's not the features that attract us, but the lack of features in something like Oracle Integration Cloud leaves some room for leads implementation partners like us, some room for custom implementation services. For example, the supply chain part of the solution is not completely available for the customer as a turnkey solution so we have a role to play in terms of integration into various solutions. But not all connectors are available. With Oracle Integration Cloud we have a role in terms of connecting to different applications. Also, not all features are there. Even if we are migrating Oracle on-premise, ERP, into Oracle ERP Cloud. So it's all Oracle, but still, there are holes that we need to plug in and that's where it leaves some opportunity for us.

What needs improvement?

It could be improved in the supply chain. I think some of these features are just available to their own consulting services, their own professional services arm. Not all features are available to the implementation partners. So especially the features that are related to leverage mission turning and artificial intelligence. They're still not available to the partners in reality. So in that case, if they make tools framework available for us, then we would give them an eight.

For how long have I used the solution?

We have been working with Oracle Integration Cloud for three years.

How are customer service and technical support?

They are a very good partner team so I don't think there are any areas of concern on that side.

What's my experience with pricing, setup cost, and licensing?

I think they're quite flexible in their pricing. So it all depends on the statement of the customer at play so they're quite flexible in terms of pricing. That's what we found.

What other advice do I have?

It works for basic stuff but if you're looking for a turnkey solution, Oracle Integration Cloud would not work. So it all depends on how heavily customized you are within the application that you already have. And there is no customization inside. You need an integration partner. That is well worth it. Your own customization has a license, Oracle Integration Cloud. I would rate Oracle Integration Cloud at a six on a scale out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
DevOps Manager at a computer software company with 51-200 employees
Real User
Offers a significant number of cloud connectors available for active integration but the solution needs to mature
Pros and Cons
  • "The most important part would be the use of connectors. The significant number of cloud connectors available for active integration is its value."
  • "Now the platform is not built in a way that you can define."

What is our primary use case?

Our primary use for this solution is enterprise integration.

How has it helped my organization?

The benefits of Oracle Integration Cloud Service is in terms of its cost and pricing for an organization and its integration platform. Integration Cloud comes with a usage based pricing which means the price is based on the number of integrations which are actually used. The biggest benefit is in terms of the price point.

What is most valuable?

The most important part would be the use of connectors. The significant number of cloud connectors available for active integration is its value.

What needs improvement?

The product has to mature a lot. I think they've created a lot of cloud integration platforms, and their integration cloud has to mature a lot more in terms of features and capabilities. There are other improvements for the integration cloud, like how it works with EPI.

They should bring in more orchestration and integration because it's a cloud-based solution. Now the platform is not built in a way that you can define.

For how long have I used the solution?

I've been working with it for almost two years now.

What do I think about the stability of the solution?

In terms of stability, I think a lot of features weren't added. It's not so much a stability problem.

What do I think about the scalability of the solution?

There is a limitation with the data, a limitation in terms of the amount of cancellations that you can do, and with the amount of the size of the payload.

We have around ten users using this solution in my company. We have plans to increase usage. 

How are customer service and technical support?

Our experience with their technical support is that they're just different. Sometimes they don't respond. Technical support, with the information, the documentation is not always available. You might have to reach out to another representative.

Which solution did I use previously and why did I switch?

I have experience working with Amazon Lex, Connect, Amazon QuickSight, Oracle Digital Assistant, and Oracle Integration Cloud service.

How was the initial setup?

The initial setup was very straightforward and it could be done easily. It usually takes minutes. It doesn't take much time.

What about the implementation team?

We used a consultant to work on the integration layer.

What other advice do I have?

I would rate it a six out of ten. They need to add more features and better integration.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Architect at a recruiting/HR firm
Real User
Good mapping, very user friendly, and easy to maintain
Pros and Cons
  • "It's very easy to get started on the solution. It's also easy to maintain, scale, and integrate according to cost factors."
  • "Oracle-based automation blueprints for the majority of the integrations would be helpful to have in a future release."

What is our primary use case?

We primarily use the solution for integration with SAP, for its specs and factors and for integration with Oracle applications. 

What is most valuable?

Everything related to the mapping is valuable. It's visual, design-wise when compared to other solutions that I used to use. 

It's very easy to get started on the solution. It's also easy to maintain, scale, and integrate according to cost factors. 

The solution is very user-friendly in terms of identifying the orchestration and targets, and associates when mapping.

What needs improvement?

The solution could benefit from using things like AI and machine learning. For example, with certain orchestration fails it would be helpful to look at them as a way to either terminate or re-issue or restart the whole process again.

Oracle-based automation blueprints for the majority of the integrations would be helpful to have in a future release.

There are some default recommendations that shouldn't be done in some of the firewall integrations. At the end of the day, I don't use the product straight out of the box. Some of the finer integrations have problems like looping or standard patterns that we will have to integrate with Windows and Linux right away. 

It would be helpful if Oracle could provide one quick deployment method.

The solution needs to provide good oversight over the entire integration platform, with more analytic capabilities.

For how long have I used the solution?

I've been using the solution for six years.

What do I think about the stability of the solution?

The solution is stable. However, they should allow for the deployment of multiple agents so that I can read and take one from another region if one region goes down. That way, it can fall back on another and there won't be any issues. Therefore, in terms of the product's capabilities, it's both there and not in terms of stability.

What do I think about the scalability of the solution?

Although the solution is fairly easy to scale, we're using the latest version which is available on OCI, and scalability should be addressed. I believe Oracle is still working on this. At the moment I think, probably small, medium integrations are good. Bigger integrations could be developed, though availability and progressive recovery are not in place yet. We have about 7,000 people on the solution. Scalability is mission critical for us at this point. The entire company utilizes it and it is integrated with critical solutions like SAP and HTML output factors.

How are customer service and technical support?

I'd say technical support is a little above average, however, it's something that Oracle could work to improve.

How was the initial setup?

In terms of the initial setup, it's very easy. Only the deployment gets really complex. You have to write items in without correcting the integration with the Cloud. It's a bit challenging. It would be helpful if they allowed for an implementation where there's an ability to write some pieces, or Java scripts, which would be helpful.

We have a team of three people, who are actually looking after integrations and maintenance, and we have a partner who we rely on at times to add new functionality or design elements.

What other advice do I have?

We mostly use the public cloud deployment model, but it depends on the requirements of the client.

I'd advise others that they need to be really clear on what integrations they need and the complexity of the integrations their client requires. As long as users identify the source target systems and the integration pattern that they would like to put in place, they will be fine. This needs to be the first step, so users may need a longer implementation phase. It would help provide a quicker outcome for them if they put the work in upfront. 

Those implementing the solution need to ensure they have the right partner with the right skillsets. 

I'd rate the solution eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
EMEA Service Delivery Manager at a computer software company with 1,001-5,000 employees
Real User
A cloud service with the flexibility to bring in different streams, but needs better dashboards

What is our primary use case?

The primary use case of the solution is integration for clients.

What is most valuable?

The flexibility for bringing in different streams without depending on the architecture is the solution's most valuable feature.

What needs improvement?

There could be much improvement in integration and automation within the solution.

The solution needs better dashboarding. There should be reports on running reloads, how things are being deployed and what's in the pipeline. If there was a nice dashboard to have a look at this information, that would allow for more control of the tool itself.

From a performance perspective, there could be more improvements done.

For how long have I used the solution?

I've been using the solution for 1.5 years.

What do I think about the stability of the solution?

The stability of the solution is good.

What do I think about the scalability of the solution?

Many think that they can use OICS as an ETL tool, which is not true. There are other offerings from Oracle that offer that, they just need this layer to bring in data and process data.

I would rate the scalability seven out of ten.

Which solution did I use previously and why did I switch?

We did not previously use another solution.

How was the initial setup?

The initial setup is straightforward. Deployment time varies depending on the size of the company. 

It really depends on the size of the project and the size of the data we'll be dealing with, but for deployment and maintenance, we have a team of three people. The bigger the company, the bigger the team you will need for maintenance. 

What other advice do I have?

We mostly use the private cloud deployment model.

I would recommend that new users not just dump all the data streams into the tool. Rather they should start small and then scale it depending on the use cases.

I would rate the solution seven out of ten. It's one of the very good counter price integration tools available on the cloud right now.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Solution Architect at a tech services company with 201-500 employees
MSP
One of the most important features -- and, of course, the key differentiator -- is the newly-introduced on-premise agent.

What is our primary use case?

Primarily, we use Integration Cloud Service to integrate on-premises systems and applications, e.g. SAP, with cloud-based solutions like Salesforce

How has it helped my organization?

Building integrations between systems is no longer a pure technical discipline. Oracle ICS focuses on the main challenges when doing integrations and that is connectivity to other system as well as the data mapping.

Oracle ICS enables enterprises to start their journey to the Cloud, by providing rich integration functionalities especially in the area of integrating Cloud and On-Premise solutions. So organizations can start small and slightly start shifting their Center of Gravity to the Cloud.

In addition, the cloud marketplace provides new opportunities for enterprises because it furthers the reuse and sharing of knowledge. Due to that the time saved could be invested more valuable in evolving the core business.

Additionally Oracle Partners can also leverage from the Marketplace concept by implementing integrations for common scenarios from which customers can benefit, if the concrete integration scenario exists in their business. A win win situation: new business and participation models for partners as well as rapid time-to-market on the other hand for the enterprises.

What is most valuable?

One of the most important features -- and, of course, the key differentiator -- is the newly-introduced on-premise agent, which allows users to connect Oracle ICS to their on-premise applications without opening application-specific ports in a company's firewall.

The rapidly increasing number of adapters to connect to other cloud-based as well as on-premise applications is also very impressive, in conjunction with the consistent and predictable roadmap as well as the short release cycles (at least on a monthly basis).

The platform becomes more and more mature. Through an easy-to-understand and intuitive user interface, the creation of system integrations can be done efficiently.

What needs improvement?

I'd like to see more options regarding error analysis, especially when technical errors occur, which would be great. There could be more documentation as well.

For how long have I used the solution?

Trial/evaluations only.

What do I think about the stability of the solution?

There were no issues with the stability.

What do I think about the scalability of the solution?

We had no issues scaling it for our needs.

How are customer service and technical support?

The level of technical support is satisfactory and the response times are acceptable. Basic documentation is available and evolving constantly. Also, the community is growing so that useful information from this side, in the form of blogs, web and screen casts, are becoming more and more popular.

Which solution did I use previously and why did I switch?

There was no previous solution in place.

How was the initial setup?

The only thing to really set up is the installation of the on-premise agent. The installation procedure is really easy and straightforward. No IDE is needed since the implementation of integrations is done using a Web Browser.

The GUI of Oracle ICS is very clear, self-explaining and improves the integration developers productivity.

Which other solutions did I evaluate?

I didn't evaluate other PaaS offerings from further vendors.

What other advice do I have?

Oracle ICS simplifies the definition of system integrations, focuses on core business features like the data mapping, and hides technical complexity away from the integration developer.

The user interface is very intuitive, responsive and easy to use, so long training periods are not needed. Furthermore, the platform has a very clear and transparent roadmap and is getting more mature with every release.

Make use of the Oracle Cloud marketplace and just do needed adjustments that are necessary for your business to rapidly increase your development speed.

Disclosure: My company has a business relationship with this vendor other than being a customer: My company is an Oracle Platinum Partner and works with Oracle technologies for more than 25 years.
PeerSpot user
it_user521607 - PeerSpot reviewer
Principal, Enterprise Architect at a tech services company with 1,001-5,000 employees
Consultant
The biggest differentiator is that it is simple to integrate. Enriched with Best breed adapters, It covers Integration, orchistration, API Management, Data Management. It still lags on EDI (B2B) Intgr

What is most valuable?

We have a lot of other integration platforms, even provided by Oracle itself. The biggest differentiator is that it is simple to integrate. One is, to access an application, you just go in, click, subscribe and you are ready to build the integration. That's one.

The second is when you build the integration, you don't need integration expertise. You definitely do need a certain amount of knowledge on the application side, but that's all. You already have a very rich library of connectors, or what you can call adapters. You just need to configure those connectors. You drag and drop. It's very easy to navigate it. It's self-explanatory; just go and select an object, application or whatever you want to work with, and just click Next, Next, Next. That's all. Then you do the mapping.

Mapping is the trickiest part, I would say. You need to know what you need to map to. Mapping takes up the most time. Overall, if you look at the experience, they made it very simple in terms of integration.

now ICS brought Recommendation engine that can help customer reducing time and effort in mapping.

We do use their own products, which are on-prem, like OSB, the Service Bus, and SOA Suite. The basic differentiation is still there. You need to install, you need to maintain, you need to upgrade, and all those things and upgrade wasn't that simple so far.

Just like you talk about upgrading from 11g to 12c, it's a selfless exercise. You have to go through the entire thing in order to manage that. Here, that pain goes away. They upgrade themselves. You do not need to worry. They will make sure it's backward compatible. Nothing will wreck your existing integrations.

As far as user friendliness goes, I loved it so far. For whatever application that I'm integrating it with, I would give ICS a rating of 9 or 9.5 out of 10; others don't come close to it. They focused on it being user friendly, and they achieved it.

How has it helped my organization?

Recommendation Engine

More robust adapters and more added adapters

More orchestration capabilities

Improved agent to connect to on premise

What needs improvement?

There are certain functionalities which at this moment ICS doesn't cover, such as B2B integration. ICS doesn't cover B2B, but Oracle has SOA CS, which is, in my opinion, nothing but a SOA Suite in a cloud environment. It's the same product. We can use that product to do the B2B. ICS in particular doesn't cover that.

Also, it has some limitations around the message size and the number of messages. Those are certain limitations which I would say if they could improve, it would do better.

These are some of the things I would say that should be improved.

The rest is good and I like the product.

There's still a lot of room for improvement, but it is coming out very well considering that it is only something like two years old. It came out very well.

For how long have I used the solution?

3 years

What was my experience with deployment of the solution?

No

What do I think about the stability of the solution?

No

What do I think about the scalability of the solution?

It still hasn't gone into production yet. We have around five users configured already. I don't think they charge based on the users, so doubling the number of users probably should be okay. The way it works is, basically they made me the admin and I can add as many users as I want. They charge based on the number of adapters that are configured. You can have six licenses or 10 licenses.

How is customer service and technical support?

There are various ways to reach out to technical support. At this moment, Oracle is focusing on cloud. Whenever they see a potential customer, they do reply. Yes, until now technical support has been good. Being a partner, we always can reach out to our contacts.

How was the initial setup?

NA

What other advice do I have?

There's no preparation required because it's a SaaS application. They just need to subscribe. The trial was part of the Insight program. They can just go in and request a trial version. They can look into the product for themselves.

In terms of preparation, I would say you need to know your requirements, what you want to integrate, and whether those are limiting factors in ICS or not. There are prerequisites you should go through or you can work with their sales team, who basically can educate you better so you can decide whether ICS is the right product.

Oracle has a wide variety of products for integration itself. Any company that wants to get into it should know what the right product is for them to start with.

Disclosure: My company has a business relationship with this vendor other than being a customer: My company is an Oracle partner.
PeerSpot user
it_user803157 - PeerSpot reviewer
it_user803157Sr. Technical Specialist at a tech services company with 5,001-10,000 employees
Consultant

The best thing about ICS, is the pace with which it is evolving and the inclusion of all hot picks of the current market like RPA connectors, Blockchain connectors and BPM Process connectors. Hope that Oracle makes way for the B2B connector very soon as per the growing market need for it.

it_user522003 - PeerSpot reviewer
Testing Program Delivery Manager at a tech services company with 10,001+ employees
Consultant
We are currently doing PoCs to learn it and move into the new cloud environment.

Valuable Features

We are seeing the benefits, it's a digital transformation. It's a real paradigm shift for many customers. It's important for every company to move forward with cloud services, especially all the services provided by Oracle; absolutely amazing.

Room for Improvement

I think it's now going through some changes. More and more customers have started adapting. That's where we know how it can fit into different segments of the market. They started introducing at a very decent pace. I think as they start expanding it worldwide, more and more customers will discover the gaps in the product. It's more of the fitment. The companies installing the Oracle cloud will start understanding how to do the gap fit analysis. That is the key, from what I understand.

Use of Solution

I have been using it for the last four months. We are currently doing PoCs. We have a sales team. We are trying to learn it ourselves and then move into the new cloud environment. Gone are the days where we were just sitting and doing databases. We are getting into cloud services more. First, we are making ourselves more acute with knowledge. Then, we bring in the customer's thoughts on the same page and make them experience all the different services provided by Oracle.

We are an Oracle partner, so we are promoting cloud services with all of our clients. The first goal for us is to bring in all the data and then do a PoC for the customer. Then, we'd want to do the real integration, an integration that I can do by myself; that would make me feel more comfortable. I want to start promoting my own company versus my partnership company. That's what I'm looking for.
With the integration cloud service, I am a beginner. I do see they are providing some really amazing services. Once I'm more comfortable with it, then I will rate it higher.

Stability Issues

It is stable; we are already seeing its stability.

Scalability Issues

It is scalable.

Customer Service and Technical Support

Their technical support is great. We're a diamond partner for Oracle. Their support services are amazing. They're knowledgeable and responsive; 10 out of 10.

Other Advice

Especially regarding Oracle Cloud, go with it. The shift which we need to do towards the cloud is, at one stage, if you're not adapting to it, I think you are late for the bus. That's my opinion.

When I select a vendor to work with, the very first thing I look at is the cost. The cost is what is driving the entire industry. I know everyone is increasingly becoming very sensitive to the cost. The second thing is the service, the customer service. As a vendor, I bring up some critical issues. I do look for them to be a partner and see how fast they solve my issue; that is very important, because any disruption to the customer is not good. That actually has some implications on their business. We need to zero down and make it more simplistic.

Disclosure: My company has a business relationship with this vendor other than being a customer: My company is an Oracle Diamond Partner.
PeerSpot user
Buyer's Guide
Download our free Oracle Integration Cloud Service Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2022
Buyer's Guide
Download our free Oracle Integration Cloud Service Report and get advice and tips from experienced pros sharing their opinions.