Here at NTT DATA, we have our own formula. I had the chance to discuss it recently when industry-leading research firm Gartner interviewed me for an entry in its Innovation Case Study Spotlight Series.
The spotlight report goes into more detail, but, boiled down, our formula is based on three best practices and go-to techniques.
• Define innovation priorities based on customer needs
• Foster a culture of innovation
• Develop and sustain the talent that's needed to deliver optimal levels of innovation
While other companies likely deploy variations on these themes, the focus we've put on them for many years have engrained these practices into our DNA. And the results we've realized are significant.
Defining innovation priorities
• Automating and optimizing business processes
• Integrating supplier, partner and customer ecosystems
• Reinventing the customer and employee experience
• Providing new digital products and services
• Creating new, disruptive business models.
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