We deploy this solution for our customers. We do the cloud and on-premises deployments, and we have all the versions.
Solutions Specialist - Networking at a tech services company with 201-500 employees
Incredible support, easy to scale, and easy to use
Pros and Cons
- "It is very easy to use and manage. It is also very easy to scale."
- "In general, the SD-WAN feature needs to be improved. The load sharing and load balancing of the traffic should be improved. I have had some problems with these features in the past."
What is our primary use case?
What is most valuable?
It is very easy to use and manage. It is also very easy to scale.
What needs improvement?
In general, the SD-WAN feature needs to be improved. The load sharing and load balancing of the traffic should be improved. I have had some problems with these features in the past.
For how long have I used the solution?
I have been using Meraki MX since 2016.
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Meraki MX
May 2025

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What do I think about the stability of the solution?
It has very good stability.
What do I think about the scalability of the solution?
It is very scalable. We have all kinds of customers.
How are customer service and support?
They have very good technical support. Cisco Meraki's support is incredible.
How was the initial setup?
The initial setup can be complex. It usually depends on the scenario. The deployment usually takes half a day, but it again depends on the scenario.
What's my experience with pricing, setup cost, and licensing?
It is a good global solution in terms of the price and features, but because we sell this solution in dollars, sometimes we don't get to sell this solution in Brazil because the dollar is very expensive.
The price of every project is different. It varies depending upon the project, scenario, and client.
What other advice do I have?
I would recommend this solution based on the use case. I would rate Meraki MX an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Managing Director at a computer software company with 51-200 employees
Reliable, zero-touch deployment that is easy to use, quick to install, and has good responsive support
Pros and Cons
- "It has very good features; it's easy to use, configure, set up, and deploy."
- "In the next release, because the security is pretty basic, I think they could include additional security features."
What is our primary use case?
The primary use case is a zero-touch deployment.
What is most valuable?
It has very good features; it's easy to use, configure, set up, and deploy.
Also, the support is very good.
What needs improvement?
While it's reasonably priced, it could always be lowered to compete with others.
In the next release, because the security is pretty basic, I think they could include additional security features.
For how long have I used the solution?
We used this solution for a very small project.
What do I think about the stability of the solution?
Meraki MX is quite stable. We have not had any issues.
What do I think about the scalability of the solution?
It's a scalable solution.
How are customer service and technical support?
Cisco's technical support is good, they are very responsive.
How was the initial setup?
It's easy to set up and configure.
It was a very small project and it only took four or five minutes to install.
Four or five switches can be deployed in a day.
We have a team of several engineers to deploy and maintain this solution.
What's my experience with pricing, setup cost, and licensing?
The price is slightly increased, but reasonable.
What other advice do I have?
It's a good solution. If they're looking for something that is easy to use, easy to deploy, and easy to support, maybe they should consider Meraki, given the product is very stable.
The features are good.
The price point is one thing that we need to consider, but it's expected because good products come with slightly increased pricing.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
Meraki MX
May 2025

Learn what your peers think about Meraki MX. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
853,868 professionals have used our research since 2012.
Director, Enterprise Products at a comms service provider with 201-500 employees
Superb performance capabilities but security is not as strong as it could be
Pros and Cons
- "We've had no issues with the scalability or the stability of this solution"
- "The security is not as strong as it could be"
What is most valuable?
The application visibility, performance visibility, and the failover capability for VPN are excellent.
What needs improvement?
The security is not as strong as it could be. The lack of HTTPS encryption is a big challenge that I have with Meraki. Essentially, the Meraki device is blind to any threats that are encrypted, and currently, somewhere in the neighborhood of 3/4 to 80% of all internet traffic is encrypted. In other words, you basically have a blind security guard watching the network.
For how long have I used the solution?
I have been using Meraki MX for over five years.
What do I think about the scalability of the solution?
We've had no issues with the scalability or the stability of this solution.
What's my experience with pricing, setup cost, and licensing?
The price varies depending on the hardware platform as well as the type of license and whether you're adding security or not.
If you're going to go with Meraki as your primary gateway, I'd recommend having a secondary security solution in your back pocket.
What other advice do I have?
On a scale from one to ten, I would give this solution a rating of seven.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Group ICT Manager at a transportation company with 501-1,000 employees
Works without any problems but management can be improved
Pros and Cons
- "The most valuable feature is that we didn't have any problems with Meraki MX."
- "Management can be improved in Meraki MX."
What is our primary use case?
We are using Meraki MX for Wi-Fi.
What is most valuable?
The most valuable feature is that we didn't have any problems with Meraki MX.
What needs improvement?
Management can be improved in Meraki MX.
For how long have I used the solution?
We have been using Meraki MX for eight years.
What do I think about the stability of the solution?
Stability and scalability are good. We didn't have any issues.
How are customer service and technical support?
Our experience with technical support was fine. We don't have any problems at all.
How was the initial setup?
The initial setup was very quick and straightforward.
What's my experience with pricing, setup cost, and licensing?
The pricing is fine at the moment.
What other advice do I have?
I would recommend Meraki MX.
I would rate this solution a seven out of ten. It can have better management.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Adviser/Manager with 51-200 employees
Be prepared for a new way of managing networks.
What is our primary use case?
I used the MX80 as primary FW in a small Office with 50 users. The options provide even non-FW-specialist a way to manage and block certain aspects of internet usage.
The main purpose of the Meraki is to use Internet for Users. Not filter traffic for Servers.
Together with other network gear you get an overall visibility into each client on the network. Thats is fantastic. Meraki offers free trails and you can get the entry level gear very cheap. The support model allows usage of the cloud management only if you have support. But then you get all features and updates.
We now use the small MX as a VPN tunnel in the small offices. The SDWAN feature is great as it connects to any point if one is not available. Setup is easy as bam. Check it out.
How has it helped my organization?
Everyone is able to look at the cloud management to find out problems and identify the source. You don't need a FW specialist any more. You can even outsource the maintenance and support via a support account and delegate access in networks, locations or even only one device.
What is most valuable?
The solution was cloud managed, so I could access it from anywhere and deploy it with zero configuration. No need to configure anything. Just send it to the location and connect with the internet.
What needs improvement?
The event logging, alerting, and reporting features could use improvement. Especially the export of the log is difficult. There is an API to connect to, but I have not found it easy to extract something yet.
For how long have I used the solution?
I have used this solution for 4 years.
What do I think about the stability of the solution?
I did not encounter any issues with stability. Once a device was just dead and dead replacement. Once we had to replace a device because of predicted failure. Both cases were handled well by the support. We had only next business day support.
What do I think about the scalability of the solution?
I did not encounter any issues with scalability. High bandwidth will cost something. You might be better off using multiple streams with multiple providers.
How are customer service and technical support?
I would rate technical support 10/10.
Which solution did I use previously and why did I switch?
I previously used Cisco and I switched because of missing manageability.
I now use a central Sophos FW and this can be managed through the central AV and Protection Cloud Management if you use Sophos as AV client.
How was the initial setup?
The initial setup was easy. Some features need more investigation (client VPN). SDWAN is great. Some more training on how to set something up would help like VLAN. Even if it is that easy to configure it, the basic concepts might be missing.
What about the implementation team?
Other provider did not jump on Meraki as I would expect. Most of them do not support nor use Meraki. It is difficult to find support provider to help if there is a problem.
What was our ROI?
With many locations you will save a lot on traveling and deployment, as you don't need this any more. The costs inc. support is comparable with other vendors.
What's my experience with pricing, setup cost, and licensing?
Compare total costs (setup and management), taking in mind that cloud features do more than just stop traffic on the edge: they identify both traffic and users.
Is it getting used to have support as a must. But realistically I would not use any other FW without support today.
Which other solutions did I evaluate?
We used Cisco products, we tested several other vendors too. Sophos is a close match in manageability and offer real FW features, but is more complex and needs more training.
Meraki is still best for an office FW. Simple categories, features, SDWAN. I would not use it for Web Server protection or Server to Server firewall so.
What other advice do I have?
Be prepared for a new way of managing networks. Test it. See the webcast. The zero deployment is a killer feature. Network Products like switches and Wifi do the rest.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Info Sec Consultant at Size 41 Digital
We had a problem with our MX100 and Meraki sent us a spare the next day so we'd have it on hand in case of issues.
I was using the Meraki MX Firewall with a complete Meraki set up (WAPs over 43 acres) and, in general, it was a really lovely system to administer.
We had a problem with our MX100 and Meraki sent us a spare the next day so we'd have it on hand in case of issues - we did end up doing a swap to check if this solved the problem. The swap took less than an hour to have it up and running. Meraki products are great for swapping in and out and generally administering. I don't think you need to have much training to deal with most Meraki appliances - the user interface is very easy to sort. It's cloud based and I never had problems accessing it. I've taken some screenshots from the Meraki PDF on the MX100.
This gives you an idea of the kind of thing you're going to see in the cloud interface. In terms of giving your Execs information or checking our possible security issues, it's handy.
I've nabbed these facts from the Cisco site:
• Gigabit SFP connectivity
• Stateful firewall throughput: 750 Mbps
• Recommended maximum clients: 500
Cloud-based centralized management
• Managed centrally over the Web
• Classifies applications, users and devices
• Zero-touch, self-provisioning deployments
Networking and security
• Stateful firewall
• Auto VPN™ self-configuring site-to-site VPN
• Active Directory integration
• Identity-based policies
• Client VPN (IPsec)
• Smart link bonding
Traffic shaping and application management
• Layer 7 application visibility and traffic shaping
• Application prioritization
• Web caching
• Choose WAN uplink based on traffic type
Advanced security services
• Content filtering
• Google SafeSearch and YouTube for Schools
• Intrusion prevention (IPS)
• Antivirus and antiphishing filtering
• Requires Advanced Security License
The features feed into defence in depth so you have an IPS, content filtering, AV and anti-phishing. The self configuring VPN was a real bonus and it also integrates into AD (like most).
Firmware updates can be automated and rolled back extremely easily if you have any problems. It was a nice surprise to see how organised and automated Merkai were.
Be aware, if you suddenly get more staff and want to have more than 500 users then it's not a firmware upgrade. It's a new appliance - we experienced this and had to look into the MX400 which takes you to 2000 clients; yes, there's a bit of a gap from the MX100 and MX400.
Would I change anything? As above, the fact you need to go from MX100 (500 staff) to MX400 (2000) staff and there is nothing in between. I think that's a bit cheeky.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CEO at Innovisio Oy
Has good automatic firmware updates and the Active Directory authenticates VPN users
Pros and Cons
- "I like the automatic firmware updates. We use the Active Directory to authenticate VPN users."
- "Expensive licensing and firewall stops immediately working if the license is not renewed at expiration date."
What is most valuable?
I like the automatic firmware updates. We use the Active Directory to authenticate VPN users.
What needs improvement?
Expensive licensing and firewall stops immediately working if the licence is not renewed at the expiration date.
For how long have I used the solution?
I have been using Meraki for four years.
What do I think about the stability of the solution?
It's very stable. I haven't had any issues with the stability.
What do I think about the scalability of the solution?
I have not used the scalable features at all. We have around ten users using this solution at the moment. We don't have plans to increase the usage, all business is exhausted.
It doesn't require staff to maintain it. It's up and running. Tops it requires is one staff checking on it once a month.
How are customer service and technical support?
Their technical support has been great.
Which solution did I use previously and why did I switch?
We did previously use a different solution. We switched because that solution wasn't stable.
How was the initial setup?
The initial setup was straightforward. The deployment took around four hours.
What about the implementation team?
I deployed it myself.
Which other solutions did I evaluate?
I did evaluate other solutions but once I found Meraki, I wanted to give it a try.
What other advice do I have?
I would rate it a ten out of ten. I'm very happy with the solution.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Cisco System Engineer at Logicom
Good solution to use for a POC
Pros and Cons
- "I use Meraki in my POCs and with my customers as well."
- "I need more UTM protection security features."
What is our primary use case?
I use Meraki in my POCs and with my customers as well.
What needs improvement?
From a subscription base or price perspective, there's some room for improvement.
They also need more security features. There are good security features now, but I need more of the security features to offer UTM protection.
What other advice do I have?
I would rate this solution nine out of 10. As a solution, there is no need for improvement, it's a good solution.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: May 2025
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Buyer's Guide
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Quick Links
Learn More: Questions:
- What Is The Biggest Difference Between Fortinet FortiGate and Meraki MX Firewalls?
- How to integrate Meraki MX Security appliances with other Switch brands?
- What are the biggest differences between Meraki and Sophos? Which one is good for security and SD-WAN?
- Fortigate 60d vs. Meraki MX67 for a small company without a dedicated IT Department
- How does Meraki MX compare with Sophos XG?
- Which is better - Meraki MX or Cisco ASA Firewall?
- Which tool is better for internet protection: Meraki MX or Fortinet?
- When evaluating Unified Threat Management (UTM), what aspect do you think is the most important to look for?
- What UTM solution do you recommend?
- Why is a UTM solution important?
The number 500 (MX100), 2000 (MX400), That's a recommended for concurrent clients that help admin can easy to choice the accordant firewall model for their network. At this time Meraki have many more model that are accordant for many achitecture.
Example: if your site have more than 1000 clients, you can choice MX250 (recommended 2.000)