Commercial Product Manager at a comms service provider with 10,001+ employees
Reseller
Easy to manage, easy to set up, flexible, and good support
Pros and Cons
  • "It is easy to manage, which is one of the most important things for us. It is also flexible, stable, and scalable."
  • "The whole Cisco Meraki range requires easier access for cameras. For a security center, it would be helpful to have easier access to cameras through the portal. Its licensing cost could also be better."

What is our primary use case?

We are using it for retail and on building sites in combination with the 4G system. We are using the latest version of this solution.

What is most valuable?

It is easy to manage, which is one of the most important things for us. It is also flexible, stable, and scalable.

What needs improvement?

The whole Cisco Meraki range requires easier access for cameras. For a security center, it would be helpful to have easier access to cameras through the portal. Its licensing cost could also be better.

For how long have I used the solution?

I have been selling this solution for five years.

Buyer's Guide
Meraki MX
April 2024
Learn what your peers think about Meraki MX. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
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What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. We have a lot of customers for this solution. In terms of the number of users, there are about 200,000 users.

How are customer service and support?

Their technical support is very good.

How was the initial setup?

It is easy to install. It took us one hour to deploy it.

What about the implementation team?

You need a consultant or integrator only when you have a complex installation. We are an integrator and one of the larger resellers of Meraki. We have about 50 people, and we also have a 24/7 service desk.

What's my experience with pricing, setup cost, and licensing?

Its licensing cost could be better.

What other advice do I have?

I would absolutely recommend this solution. We will keep on selling this solution. 

I would rate Meraki MX a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Real User
Lets us control all the traffic data and analyze it; warns us about any device with malware
Pros and Cons
  • "It prevents us from being hacked and delivers information about who and where the attack came from."
  • "Managed centrally over the web: You can manages all your Meraki devices in a single account."
  • "Site to Site VPN: The device can establish a VPN connection to multiple sites in a mesh environment in seconds, and without complex VPN knowledge."
  • "Traffic Shaping: The device lets you decide how you want to use your internet services. Due to the fact that Meraki can accept dual WAN, you can decide the way you balance the data traffic."
  • "It would be great if the Meraki devices let us see, in real time, the internet demand on a single device."
  • "The only stability issue is in Content Filtering. Sometimes we need to report these types of issues to Cisco support."

How has it helped my organization?

Meraki lets us control all the traffic data and analyze it. The Traffic Shaping lets us install voice servers and give quality of service. It prevents us from being hacked and delivers information about who and where the attack came from.

What is most valuable?

  • Managed centrally over the web: You can manages all your Meraki devices in a single account.
  • Site to Site VPN: The device can establish a VPN connection to multiple sites in a mesh environment in seconds, and without complex VPN knowledge.
  • Traffic Shaping: The device lets you decide how you want to use your internet services. Due to the fact that Meraki can accept dual WAN, you can decide the way you balance the data traffic. 
  • Content Filtering:  Excellent, and very easy to use. You can establish rules over specific content, what is allowed to be used, and assign them to a single device or a group.
  • Intrusion detection and prevention (IDS/IPS): The best feature. It can detect malware, even a virus, and warn you by email about the device that has it. When the Meraki detects that something is wrong, it automatically blocks the connection or the intrusion, delivering a graphic report with all the necessary content.

What needs improvement?

It would be great if the Meraki devices let us see, in real time, the internet demand on a single device.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

The only stability issue is in Content Filtering. Sometimes we need to report these types of issues to Cisco support.

What do I think about the scalability of the solution?

You need to change the device based on information that Cisco provides. If you overload the Meraki throughput, it is time to change the device.

How are customer service and technical support?

Excellent.

Which solution did I use previously and why did I switch?

Fortinet. We switched to Meraki because it lets you see what's happening in your LAN and WAN in a graphic and web environment. Our customers are very grateful because we let them log in to the Meraki and let them see their network activity.

How was the initial setup?

You only need to know about firewalls, content filtering, and networking.

What's my experience with pricing, setup cost, and licensing?

It is more expensive than other solutions, but it is a cloud-managed network solution and support is given at the moment you call. That give a very big plus.

The Meraki UTM is excellent when you buy the Advanced Security license. If you buy a different license you lost all the valuable functions.

Which other solutions did I evaluate?

Fortinet, Barracuda, and other open source solutions.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Meraki MX
April 2024
Learn what your peers think about Meraki MX. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,599 professionals have used our research since 2012.
COO at a manufacturing company with 11-50 employees
Real User
Good support, cloud-managed with a nice web interface
Pros and Cons
  • "They have very good technical support and I have relied heavily on them."
  • "It would be nice if the different services, including the SIEM SOC and endpoint detection and response (EDR) were integrated into one, so that I don't have to go to different vendors for different services."

What is our primary use case?

The primary reason we implemented this product is as a gateway router. That is the first functionality that we sought out for. It also has all of these built-in intrusion detection and malware protection firewall features. So, we are also using it for the firewall capability that is built into it.

What is most valuable?

The whole selling point for this product is that it's cloud-managed.

They have very good technical support and I have relied heavily on them.

The ports can be VLAN separated, so we use that feature, or we used it in the past.

What needs improvement?

It would be nice if the different services, including the SIEM SOC and endpoint detection and response (EDR) were integrated into one, so that I don't have to go to different vendors for different services. Ideally, I would like to have one place to shop.

What do I think about the stability of the solution?

This is a stable product.

How are customer service and technical support?

They have very good technical support.

Which solution did I use previously and why did I switch?

We also have a Barracuda.

I worked with the previous, older router than was in the company and it was command-line driven. That was terrible, so I find that the Cisco Merki is a great improvement. Overall, I'm really happy with it, although I cannot compare it to any others.

My understanding is that all of the products have evolved from a command-line interface to being web-based and cloud-managed.

How was the initial setup?

The initial setup is pretty straightforward.

What about the implementation team?

I deployed this product, although I relied a lot on Cisco support when I set it up.

What other advice do I have?

This is a nice device, although I find that when you speak with professionals about it, they put down these combined devices that have many different functionalities. They say that it is not like a bonafide firewall, the same way that they say the Barracuda IPS is not as good as a dedicated one. I wouldn't be able to tell you whether it's good or it's better unless something really bad happens. I don't know, for example, whether it works great or it's that we haven't been attacked yet.

We have a SIEM SOC managed service and as part of it, they rely on the logs that the Meraki generates, so it can't be that bad of a product.

Overall, this is a very nice product.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
CFO at a tech vendor with 11-50 employees
Real User
All devices are accessible from one place with the administrator panel
Pros and Cons
  • "Easy to administer and saves time when you have many smaller locations that you have to manage."

    What is our primary use case?

    Using it as an endpoint firewall on different locations. We used different MX devices to setup a VPN from off-site locations to our main office. It is a firewall for dummies. Almost sets itself up.

    How has it helped my organization?

    Minimal fuss. Stable and fast enough. Easy to administer and saves time when you have many smaller locations that you have to manage.

    What is most valuable?

    Auto-setup VPN between locations and the simple "cloud-panel" to administer all devices with an elegant overview, all from one place.

    What needs improvement?

    It can always improve pricewise regarding throughput.

    For how long have I used the solution?

    Less than one year.

    What do I think about the stability of the solution?

    No.

    What do I think about the scalability of the solution?

    No.

    How are customer service and technical support?

    Have not contacted customer service/technical support yet.

    Which solution did I use previously and why did I switch?

    Smaller devices: SonicWall, ZyXel, etc.

    We switched to get the Auto VPN function and the brilliant administrator panel, where all devices are accessible from one place.

    How was the initial setup?

    Initial setup was straightforward and extremely easy.

    What about the implementation team?

    No need for a vendor team to implement. Used in-house expertise.

    What was our ROI?

    Not measured.

    What's my experience with pricing, setup cost, and licensing?

    You get what you pay for.

    With this device, "anybody" can set it up.  Should keep IT man hours to a minimum.

    Which other solutions did I evaluate?

    Did not really evaluate other solutions as this was a side project to our "main" firewalls. At the time, we did some research on the Internet and did not really find anything comparable to Meraki.

    What other advice do I have?

    The solution is simple, fast to set up, and brilliant for its use.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    PeerSpot user
    Systems Engineer at a financial services firm with 1,001-5,000 employees
    Real User
    I can have the firewall up and running and configured in one hour, but to scale, you need to buy the next model as there is no upgrade path.

    What is most valuable?

    • Easy deployment
    • Easy configuration
    • Great reports

    I can have the firewall up and running and configured in one hour.

    How has it helped my organization?

    • Automatic site to site VPN
    • Content caching
    • Automatic ISP failover
    • Easy to troubleshoot
    • Everything done true dashboard.

    What needs improvement?

    I do not seeing any areas that need improvement.

    For how long have I used the solution?

    I've used it for two years.

    What was my experience with deployment of the solution?

    Not at all.

    What do I think about the stability of the solution?

    Not at all just make sure you using a proper model for your environment, as you don't want to overload the firewall.

    What do I think about the scalability of the solution?

    If you are overloading the firewall, you need to buy the next model as there is no upgrade path.

    How are customer service and technical support?

    Customer Service:

    It's brilliant, 10/10 - you can open case online, or call them and you will be talking directly to the tech, who has access to your environment.

    Technical Support:

    10/10.

    Which solution did I use previously and why did I switch?

    I used Checkpoint, Cisco ASA, Palo Altos, Juniper. To configure the devices you need days, to spin up Meraki Firewall you need minutes.

    How was the initial setup?

    It's very simple.

    What about the implementation team?

    We did it in house, across five offices and the data center.

    What was our ROI?

    It saves time on spinning up new offices, and on managing the firewall.

    Which other solutions did I evaluate?

    Juniper switches.

    What other advice do I have?

    I will never go back to any other solution. Right now our corporate network, across the five offices and the data center, is 100% Meraki, Meraki Firewalls, Meraki Switches, and Meraki APs.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Engineering Manager at a tech services company with 11-50 employees
    Reseller
    Addresses multiple use cases from an all-in-one device
    Pros and Cons
    • "I love the simplicity of Meraki MX — specifically, the simplicity of the dashboard."
    • "You cannot use switching behaviors as you see on the Meraki switch."

    What is our primary use case?

    Our company and clients use this solution. Our clients range in size from small, medium, and large organizations. Within our company, there are roughly 50 people using this solution. 

    What is most valuable?

    I love the simplicity of Meraki MX — specifically, the simplicity of the dashboard.

    What needs improvement?

    Currently, I don't see any big areas for improvement; although, It lacks some switching features. For instance, when you use MX to link the firewall to a stack, you cannot use LACP.  You cannot use switching behaviors as you see on the Meraki switch. This would be a really cool feature to have — real switching features on Meraki MX.

    For how long have I used the solution?

    I have been using Meraki MX for five years.

    What do I think about the stability of the solution?

    Meraki MX is very stable. We haven't experienced any issues relating to stability. It's also very scalable, too.

    How are customer service and technical support?

    We are in the first line of support, so we use the support differently than traditional customers — they are good.

    Which solution did I use previously and why did I switch?

    Yes. We used Cisco, Palo Alto, a bit of Fortinet, and others. Currently, we only provide Meraki and Meraki-related devices.

    What's my experience with pricing, setup cost, and licensing?

    The price could be lower, but compared to the TCO of other products, it's not really that expensive. When we sell it to customers, the first fee of the quote is often a bit odd; however, consider the small number of resources needed to manage it, there is an advantage to using Meraki MX.

    What other advice do I have?

    You need to be ready to change your mindset of classical firewalls. Meraki is really more powerful with the full stack, which is the real purpose of this solution.

    The real advantage with Meraki is the interaction between different prototypes, like Xpoint which is Amex — this is a game-changer. It's great when you have the full stack and you can play with the different settings and interact between Meraki devices.

    Overall, on a scale from one to ten, I would give Meraki MX a rating of eight.

    Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
    PeerSpot user
    Managing Director at a computer software company with 51-200 employees
    Real User
    Reliable, zero-touch deployment that is easy to use, quick to install, and has good responsive support
    Pros and Cons
    • "It has very good features; it's easy to use, configure, set up, and deploy."
    • "In the next release, because the security is pretty basic, I think they could include additional security features."

    What is our primary use case?

    The primary use case is a zero-touch deployment.

    What is most valuable?

    It has very good features; it's easy to use, configure, set up, and deploy.

    Also, the support is very good.

    What needs improvement?

    While it's reasonably priced, it could always be lowered to compete with others.

    In the next release, because the security is pretty basic, I think they could include additional security features.

    For how long have I used the solution?

    We used this solution for a very small project.

    What do I think about the stability of the solution?

    Meraki MX is quite stable. We have not had any issues.

    What do I think about the scalability of the solution?

    It's a scalable solution.

    How are customer service and technical support?

    Cisco's technical support is good, they are very responsive.

    How was the initial setup?

    It's easy to set up and configure.

    It was a very small project and it only took four or five minutes to install.

    Four or five switches can be deployed in a day.

    We have a team of several engineers to deploy and maintain this solution.

    What's my experience with pricing, setup cost, and licensing?

    The price is slightly increased, but reasonable.

    What other advice do I have?

    It's a good solution. If they're looking for something that is easy to use, easy to deploy, and easy to support, maybe they should consider Meraki, given the product is very stable.

    The features are good. 

    The price point is one thing that we need to consider, but it's expected because good products come with slightly increased pricing.

    I would rate this solution an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    CEO at INNO VISIO
    Real User
    Has good automatic firmware updates and the Active Directory authenticates VPN users
    Pros and Cons
    • "I like the automatic firmware updates. We use the Active Directory to authenticate VPN users."
    • "Expensive licensing and firewall stops immediately working if the license is not renewed at expiration date."

    What is most valuable?

    I like the automatic firmware updates. We use the Active Directory to authenticate VPN users. 

    What needs improvement?

    Expensive licensing and firewall stops immediately working if the licence is not renewed at the expiration date.

    For how long have I used the solution?

    I have been using Meraki for four years.

    What do I think about the stability of the solution?

    It's very stable. I haven't had any issues with the stability. 

    What do I think about the scalability of the solution?

    I have not used the scalable features at all. We have around ten users using this solution at the moment. We don't have plans to increase the usage, all business is exhausted. 

    It doesn't require staff to maintain it. It's up and running. Tops it requires is one staff checking on it once a month. 

    How are customer service and technical support?

    Their technical support has been great. 

    Which solution did I use previously and why did I switch?

    We did previously use a different solution. We switched because that solution wasn't stable. 

    How was the initial setup?

    The initial setup was straightforward. The deployment took around four hours. 

    What about the implementation team?

    I deployed it myself. 

    Which other solutions did I evaluate?

    I did evaluate other solutions but once I found Meraki, I wanted to give it a try. 

    What other advice do I have?

    I would rate it a ten out of ten. I'm very happy with the solution. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free Meraki MX Report and get advice and tips from experienced pros sharing their opinions.
    Updated: April 2024
    Buyer's Guide
    Download our free Meraki MX Report and get advice and tips from experienced pros sharing their opinions.