IBM StoredIQ addresses the problems that challenge records management, electronic discovery, compliance, storage optimization and data migration initiatives. By providing an in-depth assessment of unstructured data where it resides, the software gives organizations visibility into data to make more informed business and legal decisions.
Inbenta's natural language processing technology and years of research and development have led to the creation of Inbenta Enterprise Search for Customer Support, an intelligent, AI-powered self-service solution that understands the meaning of customer questions in over 25 languages, providing the correct answer more than 80% of the time. The search solution scrapes existing knowledge bases, FAQs, and help content, making it easy to deploy within weeks. With a team of expert linguists assigned to each client to help them understand the root cause of queries and make suggestions on updates to FAQs, Inbenta's products help businesses improve their overall online customer experience. The result: improved customer satisfaction, reduced support costs and increased revenue.
