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Rating
Buyer's Guide
EDR (Endpoint Detection and Response)
July 2022
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Pre-sales manager at National Information Technology Company
Real User
Top 5Leaderboard
Complete solution, scales well, is reliable, has competitive pricing, and has excellent technical support
Pros and Cons
  • "It is one of the best in terms of technicality."
  • "If we can lower the price, it will be fantastic because it will generate more revenue for us."

What is our primary use case?

It's an endpoint, which means it's an antivirus that you must install on your server, laptop, or customer PC. As a result, it can be on-premises for Windows or Linux. You can also install this endpoint if you host a server on that cloud.

This is a sophisticated antivirus with numerous features. It has AI, (Artificial Intelligence), it can stop viruses, malware, and ransomware, as well as protect the PC you are using, the server you are using, and all of your workstations.

Intercept X has versions, such as Intercept X, Intercept X Advanced, and Intercept X Advanced with XDR. It requires a long technical explanation, but in brief, it can protect you from being attacked or hacked, because it protects the OS, your operating system, from being compromised. 

What is most valuable?

It's a complete antivirus solution that has everything in it.

It is one of the best in terms of technicality.

What needs improvement?

If we can lower the price, it will be fantastic because it will generate more revenue for us.

For how long have I used the solution?

We have been working with  Sophos Intercept X for the past eight years.

What do I think about the stability of the solution?

Sophos Intercept X is a stable product.

What do I think about the scalability of the solution?

It's a scalable product. You can deploy 100, or you can deploy one, or even 1,000. It is very scalable. 

We have 30 customers and each customer has a different number of users. Some clients have hundreds of Intercept X, some have 50, and yet others have 10. As a result, it is dependent on the company. It depends on the number of computers they have. We have a wide range. One of the clients has 800 users, which is a ministry.

How are customer service and support?

I don't have any issues with the technical support. 

Both the Dubai and UAE teams regularly check in with us to see how we're doing and if we require any assistance. They are constantly monitoring the GCC region. They are doing an excellent job.

Which solution did I use previously and why did I switch?

We have other solutions such as Kaspersky, and Heimdal.

How was the initial setup?

The setup is simple and straightforward. However, you must have at least an operating system that supports it, if not the most latest version of Windows. I don't mean XP or Vista, but something that is already supported, because Microsoft doesn't even support all of the operating systems. As a result, you won't be able to use it on Windows XP or Windows 7. It must be a current operating system, such as Mac, Linux, or Windows.

If you have a small environment, you need one person to maintain it. If you have a large environment, you need two or three. It really depends on when you want to complete it. If for example, you have a building and you want to build it in one year, you will need 20 to 40 people to maintain it. 

If you have a building that you want to be built within 10 years, you can have two to maintain it. It all depends on the environment, the customer, and the deadline set for the project's completion.

What's my experience with pricing, setup cost, and licensing?

It is an annual subscription, rather than a monthly one. It's paid annually.

You can pay monthly, but most of our customers choose annual subscriptions because they are less expensive.

It could be less expensive. We would be grateful because there are cheaper antivirus solutions and cheaper endpoint solutions on the market, but they do not have the same features. We defend Sophos to our customers and explain why they should choose Sophos.

There are also products that are more expensive on the market. Sophos is not the cheapest, and it is not the most expensive. It's in the middle.

What other advice do I have?

We deploy all Sophos products.

I would definitely recommend Sophos Intercept and Sophos Intercept X, as well as Sophos Intercept X Advanced and other variants to our customers, this is what we do. We do this for current customers who do not have Sophos and show them the difference and benefits.

Sophos Intercept X is managed from the cloud. Today, 10 years back, seven years back, or eight years back, you had to have a server to control the Intercept X.

We haven't had any issues. We have other antivirus solutions, but this is the best-selling product so far. 

Many customers who had been hacked had abandoned their previous antivirus, and we deployed Sophos Intercept Advanced with XDR for them, including ministries and the public sector in Kuwait.

Because everything is in the cloud, you can manage your deployed Intercept X from a single console. As a result, my score is 10 out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
SAMUELMWANGI - PeerSpot reviewer
Director at Calidad Systems Limited
Real User
Top 5Leaderboard
Straightforward setup and good anti-malware but needs better online protection

What is our primary use case?

Normally, we use the solution for our workstations.

What is most valuable?

The solution is quite stable.

You get online privacy. It also protects the machines from malware and trojans.

It's a scalable product.

It is a straightforward setup.

What needs improvement?

There is always room for improvement. They can improve it on the online protection front since people nowadays are moving online and working from home. That would be a good thing to focus on. 

For how long have I used the solution?

I've been using the solution for one year. It hasn't been that long just yet.

What do I think about the stability of the solution?

The product is very stable and quite reliable. There are no bugs or glitches. It doesn't crash or freeze. The performance has been good. 

What do I think about the scalability of the solution?

The product can scale well.

Around 15 people are using it in our organization. 

We may increase it in the future. 

How are customer service and support?

I can't recall ever contacting support.

Which solution did I use previously and why did I switch?

I'm also familiar with Kaspersky. We were previously using ESET.

How was the initial setup?

The initial setup is quite simple and quite straightforward. It's not overly complex or difficult. 

The deployment is fast. It only takes a minute or so.

You only need one person - an engineer - to manage the product once it is up and running. 

What about the implementation team?

We handled the initial setup on our own. We did not need any consultant or integrator help.

What's my experience with pricing, setup cost, and licensing?

We pay annually for a license. 

What other advice do I have?

I'd rate the solution seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
EDR (Endpoint Detection and Response)
July 2022
Get our free report covering Auvik, Darktrace, and other competitors of Kaspersky Anti-Targeted Attack Platform. Updated: July 2022.
620,068 professionals have used our research since 2012.