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Buyer's Guide

Download the Enterprise Content Management Buyer's Guide including reviews and more. Updated: October 2022

What is Jive?

The workplace has changed. It has become more mobile, and has become a place where communication and collaboration across all spheres of the business is key to success. This is where Jive comes in with its cutting-edge mobile portal, its enterprise social network, and its integrative platform that is compatible with current infrastructure and modern cloud applications.

As a portal, Jive brings colleagues, content, and current news straight to your desktop or mobile device at the touch of your fingertips. The enterprise social software aspect of Jive connects business colleagues as never-before across geographical locations and throughout the organizational structure. The Jive platform is completely flexible and integrative, and will seamlessly integrate with current systems such as SharePoint and CRM tools, as well as cloud apps like Google Drive and Okta

Jive was previously known as Clearspace, Jive SBS, Jive Engage, Jive-x, Jive-n.

Jive Customers

Eloqua, Hitachi Data Systems,T-Mobile, UBM, Thomson-Reuters, Groupon, Nike, Cisco, and others.

Jive Video

Archived Jive Reviews (more than two years old)

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Gian DE Bernardi - PeerSpot reviewer
VP - International Business at Amtex S.A.
Real User
A flexible solution that improves our administrative efficiency

What is our primary use case?

We use Jive-n for followups on details regarding purchase orders, shipping documents, and other information.

How has it helped my organization?

We are able to handle more than one hundred POs at any given time with their shipping docs and info, with only one person in charge.

What is most valuable?

This solution provides great flexibility of permission control within a collaboration platform.

What needs improvement?

The search engine could be improved and also provide some kind of indexing.

Buyer's Guide
Enterprise Content Management
October 2022
Find out what your peers are saying about Jive, Microsoft, Adobe and others in Enterprise Content Management. Updated: October 2022.
654,658 professionals have used our research since 2012.

For how long have I used the solution?

We have been using Jive-n for four years.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user647436 - PeerSpot reviewer
Internal Collaboration Lead at a hospitality company with 1,001-5,000 employees
Vendor
The most valuable feature is two-way communication between executives and employees.

What is most valuable?

Two-way communication between executives and employees.

How has it helped my organization?

We recently rebranded our organization and used this tool as our primary channel. The solution allows us to check whether our corporate strategy is landing very quickly. If forces us to change things that aren’t working.

What needs improvement?

The mobile app could be better. The ability to remove functions would be awesome as there are sometimes too many choices for users.

For how long have I used the solution?

I have used Jive-n for five years.

What do I think about the stability of the solution?

We have not had any stability issues.

What do I think about the scalability of the solution?

We have not had any scalability issues.

How are customer service and technical support?

Technical support is quick.

Which solution did I use previously and why did I switch?

We were using SharePoint. Users don’t want a day's training to be able to read a blog.

How was the initial setup?

The initial setup was very straightforward. There was good support from Jive.

What other advice do I have?

Start off with one or two real use cases and grow from there.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Enterprise Content Management
October 2022
Find out what your peers are saying about Jive, Microsoft, Adobe and others in Enterprise Content Management. Updated: October 2022.
654,658 professionals have used our research since 2012.
it_user573516 - PeerSpot reviewer
Managing partner at a tech consulting company with 51-200 employees
Consultant
The solution offers multiple communication types. It provides a way to integrate new affiliates into your organization.

What is most valuable?

  • In comparison to other platforms, Jive-n provides the fastest way to integrate new affiliates into your organization. You can build a new "place" for a new affiliate in just two hours.
  • Gamification is included into any cloud version: This module is very fancy and good, and you can use it for initial user adoption.
  • The solution offers around 15 communication types (status, discussion, blog, document, file, event, etc.). You can choose to deploy only those that you need in your organization.

How has it helped my organization?

We implement Jive-n for customers. The main value is silo breaking.

What needs improvement?

The Jive-n concept of a digital workplace is backend integration. Users see one Jive-n interface and Jive-n makes calls to other systems. This means that Jive-n needs a lot of integration connectors to other systems, and they do that a lot.

But it is not enough for our local market where recognized platforms are popular like Facebook, LinkedIn, and Twitter. There is a request to make more and more integrations to third-party products.

When Jive makes an integration – users still see Jive interface, not the App interface. Let’s imagine your company uses Jive as a digital workplace. And you want to add new App into your DW. For Jive, you need to do a lot of backend integration so that the userd still see the Jive activity stream.

The alternative to Jive's approach is visual integration. You make a widget that points to App X and when you click on this widget – it drives you to this App. So if you do visual DW approach – you just need to do a quite simple widget that gets a small bit of info from the App.


For how long have I used the solution?

We have been using the solution for two years.

What do I think about the stability of the solution?

It is stable while you don’t make upgrades on new on-premise versions. You definitely need a sandbox to ensure that new upgrades are good.

What do I think about the scalability of the solution?

We did not encounter any issues with stability.

How are customer service and technical support?

Standard Silver technical support is similar to standard support by all vendors, i.e., not quick enough. You can buy a Gold package to make it faster.

Which solution did I use previously and why did I switch?

I am not aware of any previous solutions.

How was the initial setup?

We didn't experience any problems during installation. A rich functionality means a rich menu. You need to train new users so that they understand the functionality. As a workaround, you could reduce the number of communication types available to make the menu as simple as you can.

What's my experience with pricing, setup cost, and licensing?

It is a fair price, but first talk to a Jive representative. All the landscapes under Jive-n (databases, OS, etc.) are open source. You don’t have to pay for them.

Which other solutions did I evaluate?

One of our customers compared Jive-n to IBM Connections and Yammer.

IBMC is too complex and hard to adopt for users.

Yammer was too simple as they needed more functions.

What other advice do I have?

Most intranet platforms use a horizontal+vertical menu approach. Jive-n uses horizontal+horizontal menus. Some people really like that.

Request a Jive-n trial from Jivesoftware.com and show interfaces to decision makers or power sponsors. Even if it is empty, it doesn’t look like it is empty. This way you can achieve a quick “go/not go” understanding.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are Jive resellers.
PeerSpot user
PeerSpot user
Founder/CEO at a computer software company with 51-200 employees
Vendor
Offers a curated experience of social based content for enterprises.

I have used Jive-n, both as a customer and as a consultant in other companies. I have used the Jive-n instances for over the last eight years, across their on-premise, hosted, and cloud offerings.

Jive-n offers the best curated experience of the social-based content for enterprises. Companies that leverage Jive-n as their internal intranet, portal or community will improve their communication, their culture, and rely less heavily on emails as the system of participation.

While there is always room for improvement, Jive Cloud does an excellent job at improving the features, UX, and extensibility. Jive-n can improve their integration, plugins and democratize their configuration abilities. They are actively taking steps in that direction. While Jive-n offers three levels of hosting, i.e., on-premise, hosted, and cloud, their cloud version is very dynamic for the needs of the enterprise.

Their technical support is excellent and well informed in terms of the product.

When I initially selected Jive-n for my organization eight years ago, there were others in the process. Lithium Technologies was the other front runner. I selected Jive-n because it was more focused on the curated experience and that continues to be the case today.

As an on-premise installation, it was straightforward. However, it does require some serious resources in order for it to run effectively.

I would suggest to the interested companies to only view Jive Cloud as the solution. This focus on the cloud as the hosting solution will enable the enterprise to focus more on activating the social aspects for their employees.

I would also suggest that they negotiate multi-year agreements in order to get the best pricing policy.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user522963 - PeerSpot reviewer
Senior Associate Social CRM at a tech services company with 10,001+ employees
Real User
The way permissions are handled for different spaces/areas is valuable. Integration of third-party tools should be easier.

Valuable Features

I would say the most valuable feature is the way permissions are handled for different spaces/areas.

Improvements to My Organization

Various business groups were able to collaborate effectively using this tool.

Room for Improvement

  • UI design
  • Easier integration of third-party tools

Use of Solution

I have used it for four years.

Stability Issues

I have not encountered any stability issues; the product was stable after the initial set up.

Scalability Issues

We had major performance issues when our user base went up.

Customer Service and Technical Support

I rate technical support as moderate; we fixed most of the issues internally.

Initial Setup

Initial setup is complex. You need to have a Jive expert in order to set up the product; need to understand and follow the Jive architecture in order to set up various components for the Jive environment.

Other Solutions Considered

Before choosing this product, we also evaluated IBM Connections.

Other Advice

Analyze what is really required for your business and install only those components. If your business doesn’t need many modifications to the OOTB product, going for the cloud solution would be a good option.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PatrickCiPaaS - PeerSpot reviewer
Senior Technical Product Marketing Manager at SnapLogic
Real User
Leaderboard
Works well to collaborate with creating documents or media for a specific goal.

Valuable Features:

The platform works well to collaborate with creating documents or media for a specific goal.

Improvements to My Organization:

It was more fun to create a community in Jive than to use shared spreadsheets in Dropbox or Google docs.

Room for Improvement:

Create a better way of adding users in bulk by email address.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Managing Director Business Change and Quality Assurance at Blue Cross & Blue Shield of Rhode Island
Real User
Used by our agile teams instead of email to track impediments.

What is most valuable?

Discovery, meaning that the more it's used, the more you find someone else has solved an issue you have, or has the same interest. This helps to reduce lifecycle times. The second feature is the pictures. For a geographically dispersed organization, knowing what a person looks like increases trust immediately.

How has it helped my organization?

It's used by our agile teams instead of email to track impediments. It's easy to onboard new associates to a group or a technology program, and it helps facilitate communication outwards to communities of interests.

What needs improvement?

Stream activity could be better organized. Activities or content you are following will either be emailed to you or you follow in a stream. This is the largest issue to overcome for new people using the solution. When using email they receive way too many and it becomes noise. If they use streams, it's yet another thing to check along with email, IM, etc.

For how long have I used the solution?

I've used it for approximately five years.

What was my experience with deployment of the solution?

The deployment teams needs to be trained on this product first. After that the deployment issues are specific to the environment it's being deployed to.

What do I think about the stability of the solution?

No stability issues. They have improved their redundancy solutions so it's an active active solution.

What do I think about the scalability of the solution?

Scalability can be managed thru either server utilization monitoring or thru their admin portal. Either will show growth in usage that be the leading indicator to add more capacity.

How are customer service and technical support?

Customer Service:

They have a couple different models. First is their online community. It's an active community with both Jive Software and community members responding. For large enterprise they provide custom support which is negotiated.

Technical Support:

Excellent technical support. Most of the infrastructure is open source (Lucene for example). Their technical staff is large enough to respond thoroughly.

Which solution did I use previously and why did I switch?

We decided to use Jive Software approximately five to seven years ago. We compared SharePoint and IBM Connections with Jive. Jive came out on top for feature, price, and ability to meet regulatory needs.

How was the initial setup?

It's straightforward based on their documentation and knowledge of their product.

What about the implementation team?

We installed it in-house while we also leveraged professional services from Jive for the more complex areas which were specific to the regulatory solution we needed.

What's my experience with pricing, setup cost, and licensing?

Ensure the licensing fits the sponsorship model needed. Pricing will come after that. Like all negotiations, make sure you have the right person negotiating. Vendors always have the upper hand.

Which other solutions did I evaluate?

The company I worked with completed their evaluation a very long time ago. Looking at the market place now I would recommend evaluation of Jive, SharePoint O365. Make sure your use cases are prioritized for the evaluation. Also determine how this fits into your broader computing ecosystem. If you are an Microsoft shop, SharePoint has been fit, although Jive has plugin to Microsoft products to make it easier. If you are an all Google shop, you might want to consider Jive or even Google new social product.

What other advice do I have?

Make sure you have executive sponsorship and they will participate. Have a strong community leader to drive up adoption. Start small with specific use cases and ways of measuring success and grow from there.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user446067 - PeerSpot reviewer
it_user446067Managing Director Business Change and Quality Assurance at Blue Cross & Blue Shield of Rhode Island
Real User

The 'noise' is both a training and an adoption issue. Those comfortable with email might not 'get' what a stream is. And quite often they feel overloaded by emails. They basically are trying to manage their social interactions thru their email app - a flawed approach.

As for the EU privacy, what I've seen from Jive is that they listen to their customers and respond to the marketplace.

See all 3 comments
PeerSpot user
Webmaster with 1,001-5,000 employees
Real User
From intra-mess to social collaboration

What is most valuable?

Blogging, sharing, search, mobile use Full integration of MS Office and Outlook

How has it helped my organization?

Colleagues are more informed, easier to find content, silo breaking

What needs improvement?

A visual navigator would be very useful as many colleagues have an issue to find their way and connect the dots

For how long have I used the solution?

2 years 1 month

What was my experience with deployment of the solution?

When we deployed 2 years ago we had some issues but the move from Jive 5 to 7 this July worked seamlessly and smoothly

What do I think about the stability of the solution?

We are using 6 nodes and only one of them had some stability issues.

What do I think about the scalability of the solution?

None, even after two years the system is very fast

How are customer service and technical support?

Customer Service:

Jive and the Community has always been available to support us in all questions.

Technical Support:

Considering the fact that their tech support for Europe is based in London and all support questions are handled via the Jive Community we are very happy.

Which solution did I use previously and why did I switch?

Being a public Administration with over 50 units it has always been very difficult to know what other units were doing, even if some of them worked on similar issues. Files were saved on ShareDrives and to find content on our old html (Frontpage) based intranet was at best very time consuming with little results. In 2012 we had a major reorganisation and our CEO wanted to accompany this switch with a modern Social Collaboration platform. The decision to use Jive as Intranet was practically taken over night and we went from a slow two unit pilot to a big bang approach, including shutting down the old intranet.

How was the initial setup?

Very easy and straight forward. Some minor issues

What about the implementation team?

Inhouse (with on side support from Jive)

Which other solutions did I evaluate?

Blue Kiwi, Hubble,...

What other advice do I have?

In the beginning the big bang approach brought some problems for the NON-"Facebook" users, finding it very difficult to understand the concept of linking, sharing, following. I would not go for a big bang and rather guide users via a slow pilot approach. The big issue for us was the cultural shift from static to social. It needs a dedicated team of Community managers and the clear support from Management.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Business Analyst at a healthcare company with 10,001+ employees
Real User
Introducing Jive Collaboration Tool

Our team uses a tool called Jive Software for our collaboration needs. We use it to get work done and we also use it to connect with our customers. I recently spoke at the Milwaukee CIO conference and highlighted how we’ve been successful using the tool.

Five benefits of Jive:



  1. Easy to use: there are so many tools that have great functionality but you need a PhD just to work it. Jive is incredibly simple and easy for anyone to pick up


  2. No hassle cloud hosting: you have the option of having Jive host your site, meaning they handle all server, maintenance, and databases


  3. Private communities: you can add security onto a community so that only the right people see key information


  4. Seamless document version control: we spend a lot of time in Microsoft Office and passing versions back and forth can be a pain. Jive’s Office plugin make is super easy to stay in sync with your colleagues


  5. Fast notifications with @ mentioning and activity feeds: you can setup customized activity feeds and @ mention colleagues so that they get notified right away

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user8925 - PeerSpot reviewer
Developer with 51-200 employees
Vendor
Jive vs Sharepoint vs Drupal Commons

At Mediacurrent we often get requests to compare Drupal to other platforms used for intranet sites and social business platforms (like https://dev.twitter.com/ for example). This is often referred to as “Social Business Software”, which has grown in popularity in recent years. I decided to do a round-up of a couple of the more well known platforms and compare their products to Drupal.

In this roundup we will be comparing Jive, Sharepoint and Drupal Commons. Drupal Commons is a popular distribution created by Acquia to compete with some of these other proprietary platforms.

There are many other options out there, commercial and otherwise, to compare with Drupal but I want to focus on Jive and Sharepoint for a couple of reasons. I chose Jive because it is one of the leading competitors in this space in respect to market share. Next, I chose Sharepoint because I have some history with Sharepoint. This experience dates back to when I built www.adhe.edu with Sharepoint 2007 a few years ago. I subsequently wrote this blog entry about my experience shortly after joining Mediacurrent. This roundup will also act as a refresher for those who read my original “Drupal vs. Sharepoint” blog. Yammer, which was recently bought by Microsoft and is the tool we currently use for office communication will also get some mentions throughout this article.

As I went through and tested each of these tools I used three main criteria in my evaluation:

  1. Cost
  2. Ability to Customize
  3. Overall features

There are many other factors I could have included, but these are the factors that stand out to me the most.

1. Cost

I want to see the bottom line of how much does this product costs compared to it’s competitors. Drupal, being open-source, does not get a free pass as you still have to pay for the labor to produce the end product.

2. Ability to Customize

How flexible is this product? What can be customized? Can you extend this software using code or implementing an API? It’s possible that this is not as important to some organizations as others. For example if you use Yammer, you might be satisfied with it’s out of the box feature set and do not have a need to do any sort of customization. On the other hand, our clients are often seeking very customized solutions that can fit their specific business needs. So if a product is difficult or expensive to customize, this can be a real sticking point.

3. Overall features

In my evaluation, I not only played around with the software, I also read up on it, looking at several reviews. I tried my best to gather the big selling points for each product. Maybe the big selling point is that the product is feature-rich and intuitive out of the box. Maybe it’s that the software easily integrates with other products. I tried to take stock of what were the biggest features that each product had to offer when I was testing each platform.

Recommendations

As I review each platform I will offer some advice for when I think the product is best suited for a particular use case. I do not want to give the impression that this is just a blog where I stack the deck against Jive and Sharepoint in order to declare Drupal the winner. I think most agree that some solutions work better for some organizations than they do others. Even as I acknowledge my own bias already leans towards Drupal, I will really try to be fair to the other products in this review.

Roundup Part 1: Jive

To review Jive I went to the website and signed up for a free trial at https://www.jivesoftware.com/try-jive/. I must admit that I tried to see if there were multiple versions of the software, or add-ons I needed to be aware of. I was somewhat confused by the Jive product offerings. To make a long story short I decided that I would just focus on what the trial gives me, which I am assuming is Jive’s main flagship product.

1. Cost

The pricing is very easy to understand. It is also pretty expensive. Looking at https://www.jivesoftware.com/try-jive/ you have to pay $12 per user, per month and an annual contract is required. That is for the base package, it’s $18/mo for some extra features and ostensibly even more for large organizations (thus the “call for pricing” option). So at a minimum for a 25-person company, you will be paying $625/mo and are locked into yearly contracts. Total cost comes to $7,500 a year. Per user pricing gets very expensive very fast. When I see pricing like this my next thought is that this product really needs to blow me away with features. There are always competitors that are willing to offer similar features that are either free or much cheaper, so the bar was set pretty high from the get-go.

2. Ability to Customize

I was very impressed with the ability to customize Jive from within the site itself. There were some really intuitive tools for branding the site and customizing the layout/features for certain sections of the site, like project or group pages (see screenshots below).

Tool for customizing a group homepage layout

Tool for customizing a group homepage layout

Tool to customize branding/styling of overall Jive site

Tool to customize branding/styling of the overall Jive site

You can also add apps to the Jive platform which extends its functionality. There appeared to be at least a few dozen at the time of this writing. There is a nice developer site for creating Jive apps but I could not figure out if you can write apps just for your particular organization. This page alludes to that functionality existing but I could not figure it out.

For some organizations this level of customization will suffice. On the other hand many enterprise organizations will want more advanced customization. For those organizations I believe that Jive will accommodate, but you will run into more costs. Acquia, which created Commons, has written several articles challenging Jive and so you might want to check out this article regarding some pitfalls.

3. Overall Features

Jive really feels like the Cadillac of intranet portals. It’s feature-rich, intuitive and even enjoyable to use. In no time I was able to “get around” and figure out how to add content. There was so much inline help along the way. I had no problem adding people, creating groups and projects, blogs -- all of the social content you would expect on a platform such as this. It’s all presented in a way that is very user-friendly (as easy as Facebook to me). This is important as the idea behind a product like this is that everyone in the organization is using it. A “social business” product that’s too hard to use will not be very useful.

Homepage of my trial account

Homepage of my trial account

The project management tools are pretty interesting. I know for our organization we use another Drupal product (Open Atrium) which allows for a high level of detail for a particular task. This does not appear to reach that level of detail but I think would be a good choice for companies that like having a Basecamp-like feature-set within their business portal. The upside for me again and again is just how easy everything feels.

Another feature I like is the ability to download Jive as an app on your smartphone or tablet. The site itself is not responsive but the fact that there is an app mitigates that issue for me.

One feature I found lacking would be the ability to have a public facing site that is a portal. For example, let’s say you want to create a community site for your business (like https://community.jivesoftware.com/), using Jive as your platform. I could not figure out how to do this. Maybe this is an add-on or an enterprise feature. I am sure the pricing tiers would have to be different so maybe this is an enterprise solution they offer. You can invite external users to interact with you in Jive, but at least on the $12/person plan I do not believe there is any way to have public facing pages.

Conclusion

To me Jive looks like a solid product that is also extremely expensive. When I look at the feature-set and compare it to another popular product, Yammer, I think “can’t I do a large percentage of what I want to do with Yammer that I can do with Jive?” My feeling is that yes I can.

If I can’t do enough of what I want, I would still shop around for other products with similar features and lower pricing. The sticker price seems to demand more for the money when there are so many similar product offerings out there. This is all relative, so for enterprise organizations the costs compared to some other products might be reasonable. I will leave it up to your business to crunch the numbers to see if this product could work for you.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user248004 - PeerSpot reviewer
it_user248004Enterprise Architect at a tech company with 10,001+ employees
Real User

I found this review helpful because it provides a high level of what Jive can do.

Buyer's Guide
Download our free Enterprise Content Management Report and find out what your peers are saying about Jive, Microsoft, Adobe, and more!
Updated: October 2022
Buyer's Guide
Download our free Enterprise Content Management Report and find out what your peers are saying about Jive, Microsoft, Adobe, and more!