HPE StorageWorks MSA pros and cons

The solution is pretty transparent and works well.

The solution is very easy to use, it is not really complex for any user, such as non-technical individuals.

I like StorageWorks' snapshots for our backup system. We had a pool of SSD and traditional drives. StorageWorks has a feature that transfers the hot data to high-performing drives.

The solution requires hardware.

The solution could improve by adding configuration tools.

I rate HPE support four out of 10. I'm not happy with them. We purchased mission-critical support, and we're supposed to get a response in four hours. Instead, I'm waiting days for them to replace the drive. They asked me to send back the failed one, and I don't know the address. After I sent it back, they told me they haven't received it. It's a nightmare.