Buyer's Guide
Managed File Transfer (MFT)
November 2022
Get our free report covering Amazon, Progress Software, IBM, and other competitors of Globalscape Managed File Transfer. Updated: November 2022.
656,862 professionals have used our research since 2012.

Read reviews of Globalscape Managed File Transfer alternatives and competitors

Lead Technical Support Engineer at a insurance company with 10,001+ employees
Real User
Allowed us to decommission multiple solutions and streamline and standardize our processes
Pros and Cons
  • "The fact that it is Windows-based was a huge factor for us because most of our endpoints are Windows-based. And the ability to configure it means standardization is available with the product."
  • "I do have some complaints or concerns around the centralized platform for the management of file transfer operations, and I know that they're working towards a better solution there. At its core, it's a good feature, but needs some improvements. I would like to see a web interface so that there is universal support across versions, because we have test and production environments that aren't always in sync. It would be nice to have one administrative interface to access both."

What is our primary use case?

It's our managed file transfer platform that we mainly run for the folder monitor event rules. We've got about 3,000 event rules and about 1,000 users.

How has it helped my organization?

We have regulatory information that flows through it. From a managed file transfer perspective, we move a lot of files and this is just another file transfer for us. But the reporting around compliance has been good for us to ensure that we're moving things securely.

By going with Globalscape, we have been able to decommission Sterling B2B Integrator, Connect Enterprise, MOVEit, and soon, ExaVault, and that has streamlined and standardized our processes, drastically, and has helped with cost savings.

What is most valuable?

The most valuable features are the scheduling and folder monitor capabilities. It fits well with our workflows, as we strive to be event-driven rather than scheduled. Event-driven fits well with folder monitoring.

The fact that it is Windows-based was a huge factor for us because most of our endpoints are Windows-based. And the ability to configure it means standardization is available with the product.

Also, the ARM (Auditing and Reporting Module) database has been a very important feature for us in terms of research and reporting. When a client asks us if their file has been transferred, it's very important that we have that reference. And from the compliance and records-management perspectives, it's great to have all of that information.

The solution’s centralized platform for the management of file transfer operations is also great. The administrative interface is locally installed and remotes to the servers and that is important for us.

There is also the fact that it allows us to use automated scripts. We were doing that in our other platforms as well, but Globalscape has the edge. PowerShell integrates naturally and it has an advanced workflow editor built-in. It has reduced workload to a certain extent, but that just comes down to standards more than anything, and how we implement transfers. I don't know how to put a number on the time saved, but hypothetically it would be about 20 percent.

What needs improvement?

I do have some complaints or concerns around the centralized platform for the management of file transfer operations, and I know that they're working towards a better solution there. At its core, it's a good feature, but needs some improvements. I would like to see a web interface so that there is universal support across versions, because we have test and production environments that aren't always in sync. It would be nice to have one administrative interface to access both.

The other aspect is not to be limited to the configuration of one server at a time, because we have multiple administrators. Someone might want to do work on one of the nodes in our cluster but isn't able to do that because other administrators are leveraging a different node.

Also, as a result of working on different versions of the product, I have found that some of the features that were in older versions have been forgotten in newer versions. One of them is how you copy and paste conditions within event rules, and how they're placed. In an older version, 7.4.13.15, you are able to copy a condition and paste it after the selected condition, but in version 8 and above, when you copy a condition, it has to go at the top of the rule.

The other thing that I can think of is key management. Within the PGP or SSH management console, when adding a key in older versions, that dialogue would refresh and put the new key at the bottom so it was easy to find. In new versions, it does not refresh. You have to exit out of the dialogue and re-enter it and it's not shown at the bottom, so you have to dig for it.

For how long have I used the solution?

I've been using Globalscape Managed File Transfer for about five years.

What do I think about the stability of the solution?

We've had some issues in clustering and with the high-availability functionality, as far as file shares go, but I believe they have been resolved in newer versions.

What do I think about the scalability of the solution?

As long as it's configured as an HA solution from the get-go, it's very easy to add nodes. If you start it as a standalone server and want to upgrade to a cluster, it is not really great, but that's also on the roadmap already and will hopefully be improved.

The solution has a pretty large footprint within our company, so any increased use would be based on company growth.

How are customer service and support?

In the past, the tech support that we got from Globalscape was very good. As of late, it has been far less impressive in response time, the knowledge of tier-one agents, and the willingness to escalate to tier-two and three. Lately, it's been really disappointing.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We had a few managed file transfer platforms before. One was Sterling B2B Integrator. The Globalscape interface is more user-friendly, but as with anything, once you're familiar with the less user-friendly solutions, they take about the same amount of time to use.

How was the initial setup?

The initial setup was pretty straightforward, and I know that it has only gotten easier in newer versions.

We used Globalscape's Quick Start Service. It was a learning process, and it took about eight hours because we went through a lot of training as we were doing it.

In terms of an implementation strategy, we had some of our own standards for naming things within the product, but we went with the advice of HelpSystems when it came to resources and infrastructure to be applied.

For maintenance and operations, we have nine FTEs. Their responsibilities include implementing and configuring, troubleshooting and managing/upgrading.

What was our ROI?

The ROI from our early solution, Connect Enterprise, was great. But in comparison to the others, like IBM Sterling File Gateway and Sterling B2B Integrator, the return on investment from Globalscape is far higher. There is a much better return.

What's my experience with pricing, setup cost, and licensing?

A large factor in our decision to go with Globalscape was the price. Obviously, that's everybody's first go-to.

Which other solutions did I evaluate?

We looked at a few options, but we already had an instance of Globalscape within the company, one that was used on a much smaller scale, and that's part of what sent us down this path.

The differences really came down to the user interface and scalability.

What other advice do I have?

My advice would be to implement naming standards early for the policies you apply.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Systems Supervisor at FIS
MSP
Everything is centralized into a single location, making things easier
Pros and Cons
  • "It made things easier. Before, there were five to 10 different software solutions spread out over 10 different servers. Now, everything is being centralized into one location; facilitating, supporting, maintaining, training people, etc. There have been gains just because Globalscape EFT is more efficient at moving things around than our previous other applications. For instance, if I am connecting to someone over the Internet or transmitting for the client, the speed of transmitting those files through SFTP is 20% to 30% faster than our previous automated solution. Therefore, we have seen time savings."
  • "In the beginning, it could be considered a bit challenging."

What is our primary use case?

FIS provides software and network services for financial institutions. We mostly use the solution for fire transfers; internal to FIS and clients, and from clients.

We are not the only FIS group who uses Globalscape Managed File Transfer (EFT). There are two other groups within FIS with totally separate groups and environments from us who also use Globalscape EFT.

It resides on our virtual servers. 

How has it helped my organization?

When it comes down to bank and traditional requirements, 90% of our transfers can just utilize Globalscape's plain vanilla options. However, for some of the stuff, we need to get creative using PowerShell scripts and the Advanced Workflow Engine (AWE) Module of Globalscape. You can do massive scripting within the AWE Module. Some of our transfers definitely require this. So, this was something that we evaluated when we were getting Globalscape: Its ability to have an out-of-the-box solution for us to deal with more complex jobs. This solution has allowed us to script more complex transfers, not just plain vanilla ones, from point A to point B.

What is most valuable?

It has the capability to smoothly handle high volumes.

I find it easy to use and understand. I have been working with transmissions for a while. Once you know where to go for what you need, it is fairly easy to get used to it. There is an initial learning curve, but nothing major. 

Globalscape EFT provides advanced controls, alerting, and reporting for security and compliance. We deal with financial institutions and other people's money, so these features are very important.

In the application, we use it by domain groups. Only certain admin groups have access to the application, which is important to us.

The solution’s centralized platform for the management of file transfer operations is very handy and valuable. It has everything in a location where others can connect, then perform implementations, new jobs, support, etc.

In some cases, we use Globalscape EFT to automate the submission of regulatory documentation. This has been an important feature for us.

I am running a version back. We are in the process of upgrading to 8.0, which has some good features. You can set up a data set so you can read it and consolidate transmissions. They also added a zip capability to the remote agent. There is a lot of good stuff on 8.0.

For how long have I used the solution?

I have been using it for about four years.

What do I think about the scalability of the solution?

I have had some concerns/issues in the past, but it is now easy to add a new node. You can increase your scale by adding nodes to your cluster, and that is not a humongous task. It is a very simple process, so you can increase your horsepower easily.

We have two nodes.

There are approximately 15 users on and off, including a handful of senior folks and staff who set it up, doing the day-to-day tasks/jobs, adjustments, or support. The administration of the entire platform falls onto three or four people.

How are customer service and support?

They are very knowledgeable. I don't have many complaints as far as Globalscape stepping up to the plate and helping us when we have had some crunches for various reasons. We rely on them. We like the knowledge that they bring to the table.

Sometimes you get someone who is not as knowledgeable as you want, but depending on how critical things are, they have no issues escalating per our request to get someone more senior. Therefore, I would rate them as eight out of 10.

Globalscape is willing to meet you halfway. They listen to us about whether it would be cool to have something, then they take it to developers. It is not something that we will get right away. However, they listen to us as far as what could be added on as well as what benefits or works for a lot of their clients, including us.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

The solution provides efficiency and stability versus our previous software, as something always breaks with transmissions, e.g., file not having the right name, folder not existing, or connectivity. This is why this solution's efficiency, reliability, and stability are the biggest pluses for us. 

Before we had around 10 different sites and 10 different platforms running on each site, this has allowed us to start migrating everything over to Globalscape EFT and have a centralized software handling everything. 

Comparing Globalscape EFT to our previous solutions is a hard comparison. The other solutions were cheaper, but they didn't give us the peace of mind to go to bed and know that we were going to have a good night of sleep, which we get with Globalscape EFT. For Managed File Transfer to have issues, that is rare.

We use it with most of our clients. There are other transmission groups within FIS who use other solutions, such as MOVEit or Control-M. For the internal groups that I support, we definitely use Globalscape Managed File Transfer. It is the standard transmission solution for the applications that I support.

We have a couple resources who know Linux. However, having it specially designed for Windows is easier to support as well as train employees when they come aboard so they can contribute right away. We also use Connect:Direct, which is NDM and has Linux and Windows versions, and chose their Windows version for the same reasons. 

How was the initial setup?

In the beginning, it could be considered a bit challenging. If you have experience with other platforms and dealing with transmission for a few years before getting into Globalscape, then it is just a matter of learning which buttons to push, e.g., where they are. Therefore, it didn't take us long to be able to support it without having to call Globalscape all the time.

It was a process to deploy because it was a robust, high availability, active-active environment. It wasn't your simple standalone. While the installation took a weekend, the preparation for the actual deployment day took at least a few months. The preparation accounts for server building, installing stuff on servers, getting SQL servers set up, and ensuring the network and firewalls have all the requirements for the application to work. 

We are getting close to the end. There is some stuff still out there that needs to be migrated.

What about the implementation team?

In the beginning, we had to rely on Globalscape to help us with the initial install. We also had some classes where we learnt as we went. This was just because we didn't know much about how things worked in Globalscape EFT.

What was our ROI?

It made things easier. Before, there were five to 10 different software solutions spread out over 10 different servers. Now, everything is being centralized into one location; facilitating, supporting, maintaining, training people, etc. There have been gains just because Globalscape EFT is more efficient at moving things around than our previous other applications. For instance, if I am connecting to someone over the Internet or transmitting for the client, the speed of transmitting those files through SFTP is 20% to 30% faster than our previous automated solution. Therefore, we have seen time savings.

We have been able to free my time by assigning easier things to set up and maintain to different levels of resources. By having them handle the easier things, then I don't have to deal with them anymore. I just stick with the more complex things.

As far as the efficiency and reliability of the application and its capability of handling high volumes and being stable, you cannot put a price on that with the business that we handle.

What's my experience with pricing, setup cost, and licensing?

Maintenance and services for Globalscape EFT have an annual price tag, and it is not cheap. 

Which other solutions did I evaluate?

We were looking for a more robust software to handle the growth that we had planned. A few years back, we knew there was a lot coming. With trust lacking in our previous software, we looked at other software in the market, i.e., competitors to Globalscape, and then we ended up selecting Globalscape Managed File Transfer as our go-to.

The last two horses in the race were Globalscape and MOVEit. There is a different group in FIS who already uses MOVEit. We had heard of some issues, mostly related to databases. Therefore, we thought (by going with Globalscape) that we would not go down the route. That was the key differentiator.

What other advice do I have?

It is a very good application. I would rate it as eight out of 10.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Buyer's Guide
Managed File Transfer (MFT)
November 2022
Get our free report covering Amazon, Progress Software, IBM, and other competitors of Globalscape Managed File Transfer. Updated: November 2022.
656,862 professionals have used our research since 2012.