Freshdesk is #1 ranked solution in top Customer Experience Management tools
, #2 ranked solution in top Field Service Management tools
, #2 ranked solution in top Knowledge Management Software
, and #3 ranked solution in top Help Desk Software
. PeerSpot users give Freshdesk an average rating of 8 out of 10.
Freshdesk is most commonly compared to ServiceNow: Freshdesk vs ServiceNow
. Freshdesk is popular among the large enterprise segment,
accounting for 60% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a
computer software company, accounting for 29% of all views.
Freshdesk Buyer's Guide
Download the Freshdesk Buyer's Guide including reviews and more. Updated: June 2022
What is Freshdesk?
Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes.
Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
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