Teradata and Freshdesk compete in the data management and customer service spaces respectively. Teradata holds an advantage in handling large data sets due to its scalability and performance, while Freshdesk is favored for its user-friendly interface and integration capabilities.
Features: Teradata offers Intelligent Scan Elimination, Parallel Everything design, and comprehensive workload management for fast data processing and query execution. Freshdesk provides powerful ticketing and automation functionalities, seamless email and social media integration, and customizability, which enhances customer service management.
Room for Improvement: Teradata needs to address pricing and scaling issues, enhance cloud solutions, and improve integration with big data platforms. Freshdesk could improve multi-language support, performance with heavy APIs, and broaden integration options for varied business needs.
Ease of Deployment and Customer Service: Teradata offers flexible deployment with both on-premises and cloud options, but requires extensive expertise. Freshdesk provides simple cloud deployment, making it accessible for new users. While Teradata's customer service is strong, it could improve response times. Freshdesk is praised for friendly customer service, though its technical support might resolve complex issues faster.
Pricing and ROI: Teradata is priced high due to its capabilities but delivers strong ROI for large enterprises focusing on analytics, with a recommendation to negotiate costs. Freshdesk offers competitive pricing with scalable options, delivering value for growing businesses and ensuring significant ROI through efficiency and enhanced user experience.
We have realized a return on investment, with a reduction of staff from 27 to eight, and our current return on investment is approximately 14%.
We have not needed to contact technical support, as Freshdesk has met our needs efficiently.
The first-time response should be within 30 seconds.
From my experience, once it is set up, we have never had problems.
The customer support for Teradata has been great.
Customer support is very good, rated eight out of ten under our essential agreement.
The technical support from Teradata is quite advanced.
Additional features like email, WhatsApp, and SMS ticketing, along with Slack integration, can be enabled as required.
In our environment, which is a fairly small company in one country, Freshdesk is easy to scale.
This expansion can occur without incurring downtime or taking systems offline.
Teradata's scalability is great; it's been awesome.
Scalability is complex as you need to purchase a license and coordinate with Teradata for additional disk space and CPU.
The goal is always to respond to customer tickets in a timely fashion, ensuring that customers feel seen and heard while also providing solutions.
After installation and continuous operation, I have encountered no problems.
I find the stability to be almost a ten out of ten.
The workload management and software maturity provide a reliable system.
Currently, some features like SMS or WhatsApp integration are only available to larger user groups, but even smaller teams should have access based on their specific needs.
The current integration is more complicated and doesn’t work as well.
More automation would be beneficial, as it could greatly improve our efficiency and reduce manual tasks.
Unlike SQL and Oracle, which have in-built replication capabilities, we don't have similar functionality with Teradata.
If Teradata could provide a list of certified experts, that would be fantastic.
Our organization pays about 200,000 Indian rupees per year for the license.
Pricing has always been handled by the company I work with, and even when I get in-house feedback, I have never had issues with pricing or complaints when compared to what others have outside.
Teradata is much more expensive than SQL, which is well-performed and cheaper.
Initially, it may seem expensive compared to similar cloud databases, however, it offers significant value in performance, stability, and overall output once in use.
We spent roughly $295,000 on setup costs.
The insights I gather have benefited my strategy by providing actionable data that informs our operations and decision-making.
These features are easy to use, and the filtering is really good, providing a good overview of active tickets and who's working on them.
The auto-assignment feature is particularly valuable as it alleviates the administrative task of manually checking for available engineers to assign tickets.
Teradata's security helps our organization meet compliance requirements such as GDPR and IFRS, and it is particularly essential for revenue contracting or revenue recognition.
The data mover is valuable over the last two years as it allows us to achieve data replication to our disaster recovery systems.
| Product | Market Share (%) |
|---|---|
| Freshdesk | 3.0% |
| Teradata | 1.6% |
| Other | 95.4% |
| Company Size | Count |
|---|---|
| Small Business | 21 |
| Midsize Enterprise | 5 |
| Large Enterprise | 8 |
| Company Size | Count |
|---|---|
| Small Business | 26 |
| Midsize Enterprise | 12 |
| Large Enterprise | 49 |
Freshdesk is a cloud-based customer support solution that provides organizations with the features necessary to effectively streamline their support processes. This includes powerful multichannel capability, integrated game mechanics, smart automations, and more.
The solution is designed to automate agent workflows and resolve routine questions using AI and bots. Freshdesk allows managers to prioritize, categorize, and assign tickets to their agents, making it easy for them to collaborate and quickly respond to customers.
Freshdesk Features and Benefits
Some of the solution's top features and benefits include:
Reviews from Real Users
Freshdesk stands out among its competitors for a number of reasons. Two major ones are its effective ticketing system and its intuitive interface.
Deepak B., an application manager, writes, “Freshdesk has allowed us to measure and track the response and resolution time of tickets which has been reduced from seven to eight hours down to 30 minutes to one hour. This information is valuable for board meetings.”
Teradata is a powerful tool for handling substantial data volumes with its parallel processing architecture, supporting both cloud and on-premise environments efficiently. It offers impressive capabilities for fast query processing, data integration, and real-time reporting, making it suitable for diverse industrial applications.
Known for its robust parallel processing capabilities, Teradata effectively manages large datasets and provides adaptable deployment across cloud and on-premise setups. It enhances performance and scalability with features like advanced query tuning, workload management, and strong security. Users appreciate its ease of use and automation features which support real-time data reporting. The optimizer and intelligent partitioning help improve query speed and efficiency, while multi-temperature data management optimizes data handling.
What are the key features of Teradata?In the finance, retail, and government sectors, Teradata is employed for data warehousing, business intelligence, and analytical processing. It handles vast datasets for activities like customer behavior modeling and enterprise data integration. Supporting efficient reporting and analytics, Teradata enhances data storage and processing, whether deployed on-premise or on cloud platforms.
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