Teradata and Freshdesk cater to different needs, with Teradata in the data management sector and Freshdesk in customer support and CRM. Teradata seems to hold an advantage in handling large data volumes with its parallel processing capabilities.
Features: Teradata's parallel processing and query optimization make it effective in data warehousing, offering adaptability and scalability. Freshdesk is known for customizable support management, effective ticket handling, and email/social media integration, enhancing CRM functionality.
Room for Improvement: Teradata faces challenges with transaction processing, high costs, and concurrency issues. Freshdesk needs improvement in technical integrations and might benefit from better multi-agent automation and customization options.
Ease of Deployment and Customer Service: Teradata offers extensive deployment options, including on-premises and hybrid solutions, but has complex installation processes. Freshdesk excels in cloud deployment, with high customer satisfaction ratings for technical support.
Pricing and ROI: Teradata is expensive but offers significant performance benefits for large data environments. Freshdesk provides competitive pricing, making it more accessible for smaller teams while offering a reasonable ROI.
We have not needed to contact technical support, as Freshdesk has met our needs efficiently.
The technical support from Teradata is quite advanced.
Customer support is very good, rated eight out of ten under our essential agreement.
Additional features like email, WhatsApp, and SMS ticketing, along with Slack integration, can be enabled as required.
In our environment, which is a fairly small company in one country, Freshdesk is easy to scale.
This expansion can occur without incurring downtime or taking systems offline.
Scalability is complex as you need to purchase a license and coordinate with Teradata for additional disk space and CPU.
I find the stability to be almost a ten out of ten.
The workload management and software maturity provide a reliable system.
Currently, some features like SMS or WhatsApp integration are only available to larger user groups, but even smaller teams should have access based on their specific needs.
The current integration is more complicated and doesn’t work as well.
Unlike SQL and Oracle, which have in-built replication capabilities, we don't have similar functionality with Teradata.
Our organization pays about 200,000 Indian rupees per year for the license.
Initially, it may seem expensive compared to similar cloud databases, however, it offers significant value in performance, stability, and overall output once in use.
Teradata is much more expensive than SQL, which is well-performed and cheaper.
These features are easy to use, and the filtering is really good, providing a good overview of active tickets and who's working on them.
The auto-assignment feature is particularly valuable as it alleviates the administrative task of manually checking for available engineers to assign tickets.
The data mover is valuable over the last two years as it allows us to achieve data replication to our disaster recovery systems.
Freshdesk is a cloud-based customer support solution that provides organizations with the features necessary to effectively streamline their support processes. This includes powerful multichannel capability, integrated game mechanics, smart automations, and more.
The solution is designed to automate agent workflows and resolve routine questions using AI and bots. Freshdesk allows managers to prioritize, categorize, and assign tickets to their agents, making it easy for them to collaborate and quickly respond to customers.
Freshdesk Features and Benefits
Some of the solution's top features and benefits include:
Reviews from Real Users
Freshdesk stands out among its competitors for a number of reasons. Two major ones are its effective ticketing system and its intuitive interface.
Deepak B., an application manager, writes, “Freshdesk has allowed us to measure and track the response and resolution time of tickets which has been reduced from seven to eight hours down to 30 minutes to one hour. This information is valuable for board meetings.”
Teradata is a scalable data analytics platform designed to meet enterprise demands for large-scale data management and processing, focusing on performance, scalability, and security for complex query executions.
As a leading data warehousing solution, Teradata integrates advanced analytics enabling organizations to derive insights from massive datasets. It supports high-volume data workloads with its architecture optimized for analytical queries. Users benefit from its robust scalability, allowing seamless expansion as data grows. Teradata's SQL engine is compatible with a wide range of data types, ensuring flexibility in data analysis. With advanced security measures, it protects sensitive data across various environments, providing peace of mind to users handling critical information.
What are the most important features of Teradata?Teradata is widely used in industries like finance, telecommunications, and healthcare, where data-driven decisions are critical. Companies leverage its robust analytics capabilities to enhance customer experiences, streamline operations, and ensure compliance with regulatory requirements. In these sectors, quick access to data insights can significantly impact competitive advantage.
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