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Fortinet FortiGate-VM OverviewUNIXBusinessApplication

Fortinet FortiGate-VM is #10 ranked solution in best firewalls. PeerSpot users give Fortinet FortiGate-VM an average rating of 8.4 out of 10. Fortinet FortiGate-VM is most commonly compared to Azure Firewall: Fortinet FortiGate-VM vs Azure Firewall. Fortinet FortiGate-VM is popular among the large enterprise segment, accounting for 52% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 27% of all views.
Fortinet FortiGate-VM Buyer's Guide

Download the Fortinet FortiGate-VM Buyer's Guide including reviews and more. Updated: September 2022

What is Fortinet FortiGate-VM?

FortiGate Virtual Appliances allow you to mitigate blind spots by implementing critical security controls within your virtual infrastructure. They also allow you to rapidly provision security infrastructure whenever and wherever it is needed. FortiGate virtual appliances feature all of the security and networking services common to traditional hardware-based FortiGate appliances. With the addition of virtual appliances from Fortinet, you can deploy a mix of hardware and virtual appliances, operating together and managed from a common centralized management platform.

Fortinet FortiGate-VM was previously known as FortiGate Virtual Appliance, FortiGate-VM.

Fortinet FortiGate-VM Customers

Security7 Networks, COOPENAE

Fortinet FortiGate-VM Video

Archived Fortinet FortiGate-VM Reviews (more than two years old)

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Founder & Managing Director at a tech services company with 1-10 employees
Reseller
The EPM bundle is of value to many of our clients; unfortunately deployment is quite difficult
Pros and Cons
  • "The EPM bundle is a good feature."
  • "Deployment can be difficult and they could dispense with reliance on FortiManager and FortiAnalyzer."

What is our primary use case?

In the years that we've been using this product, we've deployed it five or six times. Most of our customers have dedicated firewalls, either physical or virtual format and a few are on a shared platform. We're authorized sellers of the product and I'm the founder and managing director of our company. 

What is most valuable?

The best feature of the solution is the EPM bundle, a lot of our clients are interested in that. Truth be told, it's quite difficult to roll that out because we have very little trust in the FortiManager and the FortiAnalyzer integration and technology.

What needs improvement?

The solution could be improved by making deployment easier and dispensing with the reliance on FortiManager, as well as FortiAnalyzer to get any meaningful reporting out of it. If they could exclude both of those from the whole equation so that it bundles direct to the firewall, that would be a big improvement. It should be decoupled from the whole ecosystem, the security fabric side of it, and that would improve things. I get the feeling we have limited functionality if we just look at the data itself, and that's not cool when you're spending thousands of dollars on a product.

The technology is just not there yet in terms of UX and true integration. We have had endless woes with our Analyzer services and the Manager seems rather rudimentary on its own. We believe that the actual Fortigate should have all this disparate functionality baked-in.

For how long have I used the solution?

I've been using this solution for close to six years. 

Buyer's Guide
Fortinet FortiGate-VM
September 2022
Learn what your peers think about Fortinet FortiGate-VM. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
632,779 professionals have used our research since 2012.

What do I think about the stability of the solution?

The stability is absolutely awful. Every time Fortinet releases a new version, there's always some bugs that you absolutely can't avoid, so stability from our perspective, in between maintaining the service on the FortiGate, is really tricky. It's difficult to trust the quality. 

What do I think about the scalability of the solution?

The solution is scalable if you have the budget. If you don't have the budget, it's not tied into customer budgets very nicely. There are too many moving parts and it is too expensive.

How are customer service and support?

Technical support is horrific, absolutely terrible. I'd give them a negative rating. 

How was the initial setup?

To install a FortiGate is a complex task. The installation engineer need to be strong technically and familiar with FortiGate. The end user also needs to be well versed in their network and have a firm technical grasp on their business requirements and how those translate to what the firewall is capable of doing/ enhancing. This can drive a prolonged pre-install and installation process.

What other advice do I have?

I would recommend this solution. As a piece of tech, as a firewall, it's really good. Local channel support in South Africa is very strong. The functionality of the gate is good. I think it probably surpasses many of its competitors. So I would recommend it. I'm very familiar with the realities of looking at it so I'll be very open with my customers in recommending FortiGate and at the same time explaining the pitfalls to them. 

I would rate this product a seven out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Solutions Architect at a computer software company with 5,001-10,000 employees
Real User
Top 20
Integrates well, provides centralized reporting, good support and has a firewall for security
Pros and Cons
  • "The most valuable features of this solution are the integration within the environment, with centralized reporting."
  • "Compatibility and integration with other products or vendors such as Cisco SD-WAN products need improvement."

What is our primary use case?

We are service providers, and we provide managed services to external customers.

The primary use case of this solution is for firewalling, web applications, and proxying.

We use all of the UTM (Unified Threat Management) features that come with this product.

What is most valuable?

The most valuable features of this solution are the integration within the environment, with centralized reporting. 

One analyzer and the different devices feeding into that environment. 

The firmware is always up-to-date.

What needs improvement?

Compatibility and integration with other products or vendors such as Cisco SD-WAN products need improvement.

The multi-tenancy environment for multiple customers, to make it more secure, needs some improvement.

When you buy a bigger box, you should have the ability to slice and dice data. It should also have the ability to give customers either read and write or more privileged access to that environment. Specifically, to the environment that doesn't overflow into the other parts that have been sliced up.

I would like to see a type of portal for on-site deployment, where they can report into a cloud portal and have a high-level view of utilization. Basic indicators on the performance of the environment, including health status, should be displayed.

For how long have I used the solution?

I have been using this solution for approximately six years.

What do I think about the stability of the solution?

We are completely satisfied with the stability of this solution.

What do I think about the scalability of the solution?

Because we're sitting on a multi-tenant type of setup the scalability will depend on the customer's ability to upgrade.

Externally we have several customers that range from government to enterprise clients that use the product and we manage the backend. 

The number of users can range from a site that has 100 users to a site that has 2,000 to 3,000 users.

With the multi-tenant environment, we are able to use resources from multiple accounts. 

We run a 24/7 operation with various requirements, and have a team of 15 to 20 to maintain this solution.

We have plans to increase the usage as the requirement increases for more secure environments with more advanced features or other features within the security space. We would go from a standard firewall to maybe a web application firewall, or to authentication with the two-factor type of services.

How are customer service and technical support?

Technical support is good. We work through a distributor and it's just a matter of a phone call to explain what needs to be done or a feature that we need to enable, and within an hour or two they come back to explain what has to be done.

They also give advice going forward with what to deploy.

How was the initial setup?

The initial setup is fairly straightforward.

The implementation varies from being complex to being straightforward. It can take two to three weeks to implement with some tweaking afterward.

What about the implementation team?

Part of the implementations comes with professional services from Fortinet themselves. In most cases, if it's a new version or a new deployment, we typically get the implementation services from a service provider rather than the vendor.

What's my experience with pricing, setup cost, and licensing?

We have clients with three-year licensing and others with five. 

It's not a cheap solution but it comes with its benefits.

It's all bundled. When we purchase this product, it is bundled with a support license for that period.

What other advice do I have?

With our clients, there is a range of Fortinet FortiGate versions, anything from FortiGate 60E to FortiGate 3700D. 

Management connects to a FortiAnalyzer, and we have application firewalls as well.

We have a centralized data center where we have a combination of customers with on-premises equipment. This includes small devices to secure the customer's environment, and larger devices at the data center, specifically for our customers.

We try to build our services around Fortinet products.

We prefer to work with Fortinet products based on what we have learned from the Gartner Magic Quadrant, and I recommend them.

I would rate this solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Fortinet FortiGate-VM
September 2022
Learn what your peers think about Fortinet FortiGate-VM. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
632,779 professionals have used our research since 2012.
Dhsrms Fff - PeerSpot reviewer
Team Leader Network & Security at Rogers Capital
Real User
User friendly with good documentation and a quick deployment
Pros and Cons
  • "The VM it's very quick for deployment. If we need to have a POC for a customer, if we don't have any hardware physically at our premises, at our store, in our office, we can download the VM from Fortinet and install all the VM to their environment in order to run it. If we have a customer that says "let's start tomorrow" we are able to do that in a way that's not possible with a hardware version."
  • "The licensing needs to be improved. We need longer licensing periods, especially for POCs and trials. It should be for six months. Right now, it's too short of a timeframe."

What is most valuable?

The virtual and hardware versions of the solution are mostly the same. 

The VM it's very quick for deployment. If we need to have a POC for a customer, if we don't have any hardware physically at our premises, at our store, in our office, we can download the VM from Fortinet and install all the VM to their environment in order to run it. If we have a customer that says "let's start tomorrow" we are able to do that in a way that's not possible with a hardware version.

Normally Fortinet is very flexible that it supports almost all environments. 

The solution is user friendly.

The cost of the solution is pretty fair.

The documentation is very good.

The SD-WAN is very good, as compared to, for example, Citrix SD-WAN which has an overall lack of security and needs to leverage other devices, like Palo Alto, to cover this.

What needs improvement?

The licensing needs to be improved. We need longer licensing periods, especially for POCs and trials. It should be for six months. Right now, it's too short of a timeframe. 

Overall as I say, the features-wise and performance-wise the VM and hardware versions are the same. The main difference is that the hardware-based option ins is more powerful compared to the VM version. 

Their technical support is not helpful and I try to avoid using it.

For how long have I used the solution?

I've been using the solution for ten years. It's been a decade now.

What do I think about the stability of the solution?

We do occasionally get bugs on the solution, and when that happens, we do need to go to technical support to get the issue resolved.

What do I think about the scalability of the solution?

Let's say tomorrow we want to upgrade in terms of memory, in terms of processor. If we are VM  based we are using files and by default, we have some spec which is set to the VM. If tomorrow we need more capacity for this logging, we can just upgrade it. We take an analyzer like G1 or G5 and we upload the license, and it will upgrade automatically. 

It's so much easier as compared to hardware, due to the fact that, with hardware, you need to change everything completely. 

We have nine people on our team working with the solution regularly.

How are customer service and technical support?

The support for Fortinet is not very good, and so I tend not to contact them if I can avoid it. They are not good in their general response time. Some team members are quite technical, however, that's not everyone, and you aren't guaranteed to get someone who knows what they are talking about. Sometimes their answers are irrelevant as if they aren't even replying to your actual questions. Other times they tell you what you need is not possible.   

Fortinet has forums for users, and if you go there, you'll see that there are a lot of others saying they are unhappy with support as well. While I'm a big fan of Fortinet, I do not like their support.

We only really use it now if we have an issue with a bug and there's no workaround except to go right to them. Otherwise, we don't contact them.

What's my experience with pricing, setup cost, and licensing?

The cost of the solution is good.

What other advice do I have?

Normally I don't really push a virtual appliance. Some customers may be interested in a virtual appliance for scalability. For most of our customers, we are pushing hardware-based solutions and not a virtual appliance.

For example, if we have a customer that has a private data center in Mauritius and wants to have a hybrid solution, let's say to interconnect on the public cloud, and they want to do SD-WAN to secure it from the public to its current on-premises data center, normally we will go with the virtual appliance on the public side. 

I would recommend Fortinet's hardware 100% of the time, especially in comparison to Palo Alto. With the VM, it's a harder question to answer. A better question would be: what do you will prefer for a next-generation firewall? Do you prefer Fortinet? Do you recommend Fortinet or Cisco or Palo Alto? I would say personally I always recommend Fortinet. I will continue to due to the fact that the cost and the integration, and the general user-friendliness, are all impressive.

I'd rate the solution eight out of ten. I'd rate it higher if it had a longer trial, better licensing, and stronger technical support. There are still places for improvement in the solution.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Network Enginner at a comms service provider with 10,001+ employees
Real User
Has a good interface, stability, and scalability but its competitors are better

What is our primary use case?

I use FortiGate-VM for testing.

What is most valuable?

The user interface, stability, and scalability are the most valuable features. It's also simple to deploy. 

For how long have I used the solution?

I have been using this solution for one year. 

What do I think about the scalability of the solution?

Stability and scalability are okay. 

How are customer service and technical support?

I haven't used technical support.

What other advice do I have?

I like FortiGate-VM for constructing VPNs. It's easy to deploy. I would recommend it. It's quite easy.

I would rate FortiGate-VM a seven out of ten. Not a ten because I think that Cisco is better.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Shaik Sayeed - PeerSpot reviewer
Information Technology Solutions Manager at UBG
Real User
Web filtering and IPS functionality are key advantages
Pros and Cons
  • "Web filtering and the IPS functionality."
  • "VM should be more optimized."

What is our primary use case?

We provide Fortinet services to our clients, sometimes on-prem and sometimes on cloud. 
We are a system integrator which makes us a partner of Fortinet. I am an information technology solutions manager.

What is most valuable?

I like the web filtering and I like the IPS functionality.

What needs improvement?

Data reporting could be improved and also in terms of performance, some improvement should be made on VM, it should be more optimized. Scalability of the solution could also be improved. 

For an additional feature, Fortinet should add more SD-WAN with caching as a special functionality. It should be integrated with Fortinet. 

For how long have I used the solution?

I've been using this solution for five years. 

What do I think about the stability of the solution?

Stability is good enough. It's not that problematic for now.

What do I think about the scalability of the solution?

Scalability is a problem because the solution is VM. As a VM, you cannot have much scalability.

How are customer service and technical support?

The Fortinet technical support is generally good. There are times when we don't get an immediate response and it requires escalation but that's all. 

How was the initial setup?

The initial setup is straightforward. Deployment time depends on the case but can normally be done anytime from two hours to two days for it to be functional.

What other advice do I have?

FortiGate-VM would be for more like a cloud or on-premise SMB environment. And for anyone wanting to scale-up and get big performance, it should be used as a physical appliance.

I would rate this solution a nine out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Judit Fekete - PeerSpot reviewer
IT Manager at Zipper
Reseller
Easy to set up, quick to deploy, and very secure
Pros and Cons
  • "The solution is very easy to set up. It doesn't take a lot of time and offers a quick deployment, so you can start using it almost right away."
  • "The price model is not transparent by any means and should be made more clear. What's included in the packages is often not very obvious."

What is our primary use case?

We primarily provide the solution to our clients. We typically use it in the financial services industry.

What is most valuable?

The solution is very easy to set up. It doesn't take a lot of time and offers a quick deployment, so you can start using it almost right away.

It's a very secure product. The security provided is excellent and an organization can feel very safe while using it.

What needs improvement?

The scalability of the solution needs to be improved.

The price model is not transparent by any means and should be made more clear. What's included in the packages is often not very obvious.

For how long have I used the solution?

I've been using the solution for two years at this point.

What do I think about the stability of the solution?

The stability of the solution is pretty good. We don't have any blocks and we don't have problems with the solution in terms of bugs or crashes. We have a monitor. We have an aux for many services. It really is problem-free.

What do I think about the scalability of the solution?

The solution has some issues with scalability. I wouldn't say it's easy to scale at all.

Also, with the pricing model being so confusing, companies can't really wrap their arms around what the final pricing would be when they scale up, which makes it difficult for budgeting purposes. 

How are customer service and technical support?

We don't use technical support from Fortinet. Rather, we get it from a local company. They are okay. They aren't terrible, however, they could be better. Their service is average at best.

How was the initial setup?

The initial setup is straightforward. We didn't find it to be complex at all. 

Deployment is quick and easy. It takes a maximum of two hours to handle everything.

What's my experience with pricing, setup cost, and licensing?

The pricing of the solution is strange. We don't understand exactly how it's calculated or how it works.

What other advice do I have?

We recommend this firewall often and we've actually used many solutions previously. Since we chose this one, we've been overall quite happy with the results. We recommend it largely due to the fact that we use the solution ourselves. 

I'd rate the solution eight out of ten. If it wasn't for the pricing model and the scalability issues, I would rate it higher.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Lead Cybersecurity Analyst at a consultancy with 5,001-10,000 employees
Real User
Very stable, great user interface, and can scale well
Pros and Cons
  • "The user interface is the most valuable aspect of the solution."
  • "The solution is fairly complex."

What is our primary use case?

The client wants to use the solution for a mix of things, however, I can't recall exactly what they are at this time.

What is most valuable?

The user interface is the most valuable aspect of the solution.

What needs improvement?

It's important that, over time, the solution just keeps up with additional features. There's nothing specific that comes to mind, however, it's important for Fortinet to stay as much on the edge as possible, as far as keeping up with what's out there.

The solution is fairly complex.

For how long have I used the solution?

I've probably been using the solution for three or four years at this point, although I'm not exactly sure.

What do I think about the stability of the solution?

We don't really need to worry about stability. Most of the time, what we were running into is just trying of get the client familiar enough with the solution, so that way they can deal with it going forward on their own. There's a little bit of training going on at the outset.

What do I think about the scalability of the solution?

That's primarily why we steer clients in the direction of Fortinet. With this solution, clients have the potential to grow in the near future. It's just one of those items that we wanted to make sure they had. It's something that is robust enough to be able to handle growing. It's somewhat robust without breaking the bank, initially. 

Our organization doesn't use the solution ourselves, so we don't have a large number of users on the solution. Out of 160 people, maybe a third use it here. It's different, of course, with clients, who use it more extensively.

How are customer service and technical support?

We've never had any technical issues on the solution and have never had to reach out to technical support. However, I've heard that they are quite helpful. I just can't personally speak to the quality or responsiveness of their services.

For those trying to troubleshoot on their own, the solution doesn't really need or have tutorials, however, you can find so much information online, it's not necessary. It would be nice it newly released features had a bit more information. It doesn't happen often, so it's not too big of an issue.

Which solution did I use previously and why did I switch?

We previously worked with a lot of open source products.

How was the initial setup?

The solution's initial set up was pretty complex. There were a lot of on-site VPN connections to set up, so we went through a lot of additional setup for the clients.

The deployment was pretty quicksand was probably completed in just a couple of days.

What about the implementation team?

We didn't need a consultant or integrator. We handled the implementation ourselves.

What's my experience with pricing, setup cost, and licensing?

Since we don't primarily work with the solution, I'm not sure what the licensing costs are.

What other advice do I have?

We aren't really a customer or reseller, however, we do occasionally recommend the solution to clients from time to time.

The entity I was recently researching for was looking basically to replace some existing solutions. That was the reason why they were asking me to help them do some research. I, on a normal basis, don't do that much with it anymore. However, because I have access, I've been helping them.

I'm not using the latest version. I may be using the one before that, although I don't know the exact version number.

I would warn other organizations that there are some places where some people run into some roadblocks, and they're not sure what to do. My experience in the past has always been that, at least, the support is actually really good. Therefore, if they're running into a situation that they're not sure about, it's probably better to call and seek professional help, as opposed to trying to force it, because it can get confusing really quick.

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Abdul  Faheem - PeerSpot reviewer
Global sales head at MEPCSA
Real User
Top 20
Good monitoring and competitive pricing but needs integration with the exchange
Pros and Cons
  • "We are able to closely monitor the usages of individual users and see their usage habits and other items, including the data itself, which gives us quite a bit of visibility."
  • "The one thing that could be improved is the integration with the exchange. The gateway level controls can be enhanced a bit more. For example, it's still little here and there. You do get malicious attacks and suspicious emails like spam. It's not like Sophos where we got a lot of spam email, and yet, it's still relatively vulnerable. It can be upgraded, maybe with a fifth-generation firmware that it is ready for unknown threats."

What is our primary use case?

The solution is mainly used for remote connectivity and endpoint and gateway network security.

What is most valuable?

The most valuable aspect of the solution is the V-Scanner which is the monitoring software. That's something that I love. 

We are able to closely monitor the usages of individual users and see their usage habits and other items, including the data itself, which gives us quite a bit of visibility.

What needs improvement?

I think one thing we couldn't find in the software console was all of our logs. In the logs themselves, for example, we couldn't find if a user was accessing all of the VPN. We don't get to know or we don't have a report that shows on what date or for how long and from what time he user has logged on. We don't have that particular feature or that kind of visibility. That could be improved. Reporting, therefore, in general, could be improved.

The one thing that could be improved is the integration with the exchange. The gateway level controls can be enhanced a bit more. For example, it's still little here and there. You do get malicious attacks and suspicious emails like spam. It's not like Sophos where we got a lot of spam email, and yet, it's still relatively vulnerable. It can be upgraded, maybe with a fifth-generation firmware that it is ready for unknown threats. 

Especially after this pandemic situation, it requires a little more enhancement. For an SME level organization, it's okay, but when it comes to corporate and banking enterprises it still requires a lot of enhancement. Comparing it to Palo Alto, for example, it's still very behind the curve.

For how long have I used the solution?

We've been using the solution for two years.

What do I think about the stability of the solution?

The solution is very stable. It's reliable, for the most part.

It's stable, comparatively, to the fifth generation UDL appliances or other software that is available in the market. It's quite stable for the integration. It still requires more of a formal enhancement for speedy patches and speedy updates.

What do I think about the scalability of the solution?

The solution has a moderate amount of scalability potential. I wouldn't say it's the best, however, it is possible to scale it if you need to.

We have about 25-30 people on the VM currently.

How are customer service and technical support?

We've never had to contact Fortigate's technical support, so I can't speak to their quality of service. If we have any issues on the solution, we tend to handle the problem internally.

Which solution did I use previously and why did I switch?

We used to have Sophos and we shifted to Fortinet about two years ago.

The integration of the active directory with Sophos was not up to spec. We decided to drop it and instead went ahead with Fortinet.

How was the initial setup?

The initial setup was a bit difficult. It's not perfectly straightforward. This may have been due to the fact that we were using ISA, which is pretty determined, and we had to migrate from ISA to Sophos and from Sophos to Fortinet. It was a little difficult, but not that complex.

For us, the implementation took about two weeks.

Each quarter we have a managed service contract with the integrator and they do any preventative maintenance every quarter. We have four visits in a year that we have agreed upon. Every quarter they come to us and they do some penetration testing and see the usability features and give us a report.

What about the implementation team?

We outsourced the implementation to an integrator that handled the setup for us. They also handle quarterly maintenance for us.

What's my experience with pricing, setup cost, and licensing?

The pricing of the solution is moderate. It's competitive, although I wouldn't consider it a cheap solution per se.

Aside from the licensing, there are some add-ons that need to be added that we personally haven't added. There are features such as content filtering, etc., that we haven't opted for. However, users can add them on if they need to for an additional cost.

What other advice do I have?

We're just customers. We don't have a professional relationship with the organization. We're using the latest version of the solution.

I have learned that they have some internal resources available. However, those who are not trained and certified should not be experimenting with it. 

I'd advise other organizations that, if they don't have a proper administrator who can monitor and maintain their appliance, it's better they if don't implement it. It's not like somebody who has a background of software can handle Fortinet. They need to be properly trained and knowledgable.

I'd rate the solution seven out of ten overall.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
SheryarSaqib - PeerSpot reviewer
Network Security Engineer at a government with 1,001-5,000 employees
Real User
Cost-effective, easy to set up, and the UTM distinguishes it from other firewalls
Pros and Cons
  • "The most valuable feature is the UTM, which gives them an advantage over other firewalls."
  • "The reporting is not as good as it is with other firewalls and it should be improved."

What is our primary use case?

We primarily use this solution for the firewall and IPS.

What is most valuable?

The most valuable feature is the UTM, which gives them an advantage over other firewalls.

What needs improvement?

The reporting is not as good as it is with other firewalls and it should be improved. There should be a customized report, for example.

The dashboard seems to change quickly from version to version, and they should follow the lead of vendors like Palo Alto, Juniper, and Cisco, and always keep it the same.

The bandwidth limitations should be increased.

For how long have I used the solution?

I have been using FortiGate-VM for approximately one year.

What do I think about the stability of the solution?

FortiGate-VM is stable and I have not faced any problems with it.

What do I think about the scalability of the solution?

It is working fine and I have had no trouble with scalability.

How are customer service and technical support?

We have very rarely had to contact Fortinet about anything. When we have a problem then we have local support with our vendor. They will send their technical people if we need help on-site. We are very satisfied with our local experts.

Which solution did I use previously and why did I switch?

I have worked with McAfee for a long time. The only thing that is better with McAfee is reporting, which is very good. They offer customized reports. We have decided to keep McAfee as our endpoint solution and use FortiGate-VM as our firewall.

How was the initial setup?

The initial setup is very easy. Somebody who has a little bit of experience in VMware or with firewalls will be able to do it in no time.

What's my experience with pricing, setup cost, and licensing?

There is a benefit in terms of the cost of using this solution because the price is very good. There are no costs in addition to the standard licensing fees.

Which other solutions did I evaluate?

I tried SonicWall, Cisco ASA & Sophos but Fortinet is best among them in term of service and price.

What other advice do I have?

I will say that for low-end firewalls, Fortinet is good compared to the others. The pricing is good, and when you need a new feature, you don't have to buy a new device.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Director at Treasure Technology
Reseller
Excellent UI, very good features and very scalable
Pros and Cons
  • "While the stability maybe isn't quite to the level of Cisco, it is a very cost-effective solution. It's cheap compared to Cisco."
  • "The stability could be improved. I find Cisco to be more stable than Fortigate, which is I major differentiator between the two."

What is our primary use case?

We primarily use the solution simply for its firewall functionality. It's the main reason we use it.

What is most valuable?

For myself, the UI is pretty much perfect. It's much easier to work with than Cisco's FirePOWER, for example. I prefer the way it is designed above everything else, even though Cisco may be better for a different reason. Fortigate is just hands down more intuitive and therefore users need less training. While a non-tech person may need a bit of training in terms of configuration, it's still easier than Cisco.

In terms of general features, I find Fortigate and Cisco very comparable. They technically do the same things. Both can drill down by IP or region, so, application-wise, they're very much the same. 

What needs improvement?

The stability could be improved. I find Cisco to be more stable than Fortigate, which is I major differentiator between the two.

I haven't really explored the cloud too much, as we deal mostly with an on-premises system. However, now with everyone working from home due to COVID-19, it's something I'm beginning to explore and something I think Fortigate needs to invest in and expand on. If they could do something that integrates the cloud effectively, maybe with a cloud provider like Azure, that would be helpful.

Fortigate could speed up its level of customer service in our region.

For how long have I used the solution?

I've been using the solution for quite a few years now. It's been perhaps five or six years in total.

What do I think about the stability of the solution?

While the stability maybe isn't quite to the level of Cisco, it is a very cost-effective solution. It's cheap compared to Cisco. Licensing is very, very easy. It's much, much easier than Cisco where licensing is a pain. The Cisco licensing is very difficult to configure, which makes Fortigate a more attractive alternative even with less stability. 

That said, after working with Fortigate for many years, I haven't really encountered a lot of crashes or glitches. The hardware is very, very good. Once a power adapter failed on us and we just replaced it on the device and it was able to recover. With ASA, I can say so far so good. The hardware's really good. They've improved a lot of the hardware specs.

What do I think about the scalability of the solution?

We haven't had any issues with scalability. If a company needs to build it out or expand, they really shouldn't have any issues.

How are customer service and technical support?

The customer support for Fortigate is fine. Compared to Cisco, however, I would say Cisco's response might be a bit faster. If a device fails, they'll be onsite to replace it themselves. In my region, in terms of Fortigate's response to a similar event, users would have to go through the distributor and not directly to Fortigate. That's why it takes longer. It could be a bit easier, and if they did it a bit more like Cisco, I think it would be better. However, Fortigate's response isn't bad.

How was the initial setup?

The initial setup was straightforward. A company just needs to get requirements from its customers and then they can just deploy. It's not complex at all.

Deployment takes about two weeks. The setup itself is very fast and you will have limited downtime. However, there will be fine-tuning that will be required and this may take weeks. If a customer gives new requirements at any time, you'll need to make some tweaks.

What's my experience with pricing, setup cost, and licensing?

With Cisco, licensing is quite complex, but with Fortigate, you simply need to buy a bundle and they give you everything you'll require.

Which other solutions did I evaluate?

Right now, I'm also interested in learning more about Cisco, and how it compares to Fortigate. I know Cisco quite well, but I've never directly compared Cisco and Fortigate together before. Of course, I still believe I know Fortigate better.

What other advice do I have?

We're resellers of both Cisco and Fortigate solutions.

I'd advise other companies or users to give a try. The Virtual Appliance is very easy to set up. In terms of scalability, it's easy enough to expand out, especially if you compare it to the hardware. For the virtual solution, it's easily upgraded. For the physical, you need to do a POC.

It really depends on what kind of distributor a company is working with. Some provide you all the resources. Others don't. I'm not sure how it works with the Cisco Virtual Appliance. For Cisco, I only know about the cloud. 

Normally, I provide my customer with Meraki. I won't provide a Cisco solution, even though Meraki is part of Cisco.

I would rate the solution eight out of ten. There's still room for improvement. There could be a bit better support and not all solution providers offer this kind of Virtual Appliance in my region. Once more people use it, they may begin to improve on it even more.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
PeerSpot user
Chief Information Officer at LCC Group Inc
Real User
Good security and functionality but not as robust as Palo Alto
Pros and Cons
  • "The functionality provided is very good."
  • "The product may not be as robust as Palo Alto. However, unless you are a big bank, you probably won't need it to be."

What is our primary use case?

We primarily use the solution for the security so that our systems will not be penetrated externally.

What is most valuable?

The security the solution provides is its most valuable feature. All the basic security we need is found within this product.

The functionality provided is very good.

It integrates well with FortiMail and the two combined add a nice layer of security for our on-prem emails.

What needs improvement?

As we just began implementing the solution, I'm not sure if there are any features missing. We haven't come across any shortcomings in the product yet.

We purchased the product through a reseller, and we don't have any issues with them and therefore, so far, don't have any issues with the solution itself.

The product may not be as robust as Palo Alto. However, unless you are a big bank, you probably won't need it to be.

For how long have I used the solution?

This is the first time we've acquired a firewall. It's pretty much a new experience on our end. We haven't been using it long at all. 

What do I think about the stability of the solution?

We haven't had any issues when it comes to stability. It's been very good.

What do I think about the scalability of the solution?

The scalability of the solution is good. We haven't faced any issues with expansion.

How are customer service and technical support?

We have yet to contact technical support, as we've just started to use the product and haven't had any issues to speak of so far.

Which solution did I use previously and why did I switch?

This is our first firewall. We didn't previously have a different solution.

How was the initial setup?

The solution's setup was pretty straightforward. It took the team about two to three weeks to deploy it.

What about the implementation team?

We had a reseller assist us with the implementation.

What's my experience with pricing, setup cost, and licensing?

Fortigate is cheaper if you compare it to Palo Alto, a main competitor.

Which other solutions did I evaluate?

Our team evaluated Palo Alto as well, although I did not evaluate it directly. I'm not sure what the main difference was between Palo Alto and Fortigate.

However, we have evaluated Fortinet for the last four or five months and now we're officially acquiring the licenses for it. 

I believe the pricing was a big part of the decision to choose Fortigate.

What other advice do I have?

We've also recently acquired FortiMail as well.

This solution has the basic functionalities required for a firewall. In fact, in terms of our evaluation, it's basic functionalities are enough for us. If I were to compare it to Palo Alto, it does not necessarily have the full capability of that particular solution. We're not a bank. We don't belong to the banking industry so we don't really need such high caliber firewalls that provide multiple levels of security. It's not required with our industry, so a mid-range firewall like Fortigate is perfect.

If your business is small or even enterprise-level, if it doesn't necessarily need multiple or heavy firewalls, Fortigate will actually work just fine for you.

I'd rate the solution seven out of ten. It perfectly meets our requirements.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Cyber Security Engineer at a tech vendor with 1-10 employees
Real User
Useful web proxy and gateway functionality
Pros and Cons
  • "The most valuable features are the web proxy for protection and web gateway for deployment."
  • "In the next release, I would like to see integration capability with SIEM tools, such as QRadar, and LogRhythm."

What is our primary use case?

I am a design engineer and we are designing a security operation center for data censoring in Turkey.

We are using FortiGate to protect more than 3000 end users.

More than one gigabyte per second bandwidth is necessary. FortiGate was quite useful for this scenario, but we are just in the planning and analyzing phase. The tender should be in the near future.

What is most valuable?

The most valuable features are the web proxy for protection and web gateway for deployment.

What needs improvement?

Pricing should be more competitive, it's expensive.

In the next release, I would like to see integration capability with SIEM tools, such as QRadar, and LogRhythm.

For how long have I used the solution?

I have been using this solution for more than five years.

What do I think about the stability of the solution?

This solution is stable.

What do I think about the scalability of the solution?

From the datasheets that I have read, I can see from its specifications that it is scalable.

In this project, we have more than 3000 end users. Most of the users are security admins and security engineers.

How are customer service and technical support?

I have not contacted technical support.

How was the initial setup?

What's my experience with pricing, setup cost, and licensing?

The price is similar to Symantec Endpoint, but it's more expensive than Forcepoint solutions. Fortinet is better than Forcepoint.

I don't see that it's a problem concerning the pricing, but it is expensive for Turkey.

We do not pay any additional costs for technical support or additional features.

What other advice do I have?

I would recommend using Fortinet, especially its web security proxy and web security gate because it is quite useful for them.

I would suggest this solution.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
SegunIyanda - PeerSpot reviewer
Software Developer/ IT Analyst Individual Contributor at AIICO Capital Limited
Real User
Top 20
Good encryption detection, good administration capabilities, and one of the best on the market overall
Pros and Cons
  • "In terms of administration, it's perfect."
  • "The interface needs to be updated and simplified."

What is our primary use case?

We primarily use the solution for LAN connections.

What is most valuable?

The solution has similar attributes to other competitors. 

The encryption detection is good.

In terms of administration, it's perfect.

What needs improvement?

The encryption detection could be improved. In my opinion, I think Sophos has better encryption detection than this solution.

The security of the solution could be better.

The interface needs to be updated and simplified.

The management could be more in-depth or clear. 

For how long have I used the solution?

I've been using the solution for close to a year now. I've also been working with Fortigate's firewall solution for about two and a half years.

What do I think about the stability of the solution?

We haven't faced any issues with stability since I've been with the company. I haven't witnessed any bugs or glitches. Our organization is satisfied with the level of stability it has provided.

What do I think about the scalability of the solution?

About 50% of our network users are currently on the solution. For the two companies that we have on the solution currently, there's probably 100 users in each company that use the solution.

How are customer service and technical support?

I personally have never been in touch with technical support for Fortigate. I can't speak to any kind of experience. I have heard good reviews from other people, however.

Which solution did I use previously and why did I switch?

I've used Sophos in the past.

There are some technical issues with Sophos, at least on the older version, but with XG they kind-of did an upgrade. The interface of Sophos is great. It makes it easy to manage. In terms of functionality, both Fortigate and Sophos are very good and have almost the same functionality. It does depend on the license you apply for, however.

If you subscribe to Sandstorm in Sophos, you should expect that you get the functionality of Sandstorm. 

They are both quite equal on the market for the most part.

How was the initial setup?

In terms of the initial setup, a vendor did that for us. We just manage it. The solution was already in place before I started at the company. I don't have details in relation to its initial complexity or how long it took.

What about the implementation team?

Our vendor set up the solution for us.

What's my experience with pricing, setup cost, and licensing?

At this time, I'm unsure of what the costs related to the solution are. It's my understanding that support is part of the OEM fee and you do have to pay that yearly. However, it does depend on the arrangements with the OEM.

Which other solutions did I evaluate?

We did look at Barracuda, but we decided against them because it gets a bit too technical. Also, unlike Sophos, for example, you can't pick the license you want and instead have to buy a package that may include things you don't need. Barracuda's interface looks like something designed in the 90s as well, which was a turn-off.

What other advice do I have?

We used to be on the cloud, but we phased it out more than a year ago.

I'd recommend the solution. It's one of the best on the market. It's great for financial services institutions. Security is important because of the type of companies that are typically dealing with it.

I'd advise that users use it within a firewall, to create a double layer of protection or something similar.

I'd rate the solution eight out of ten, especially when comparing it to other solutions.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user1277631 - PeerSpot reviewer
Director of Information Technology at KOTTO A.Ş.
Real User
Easy to use and deploy with good performance and capacity
Pros and Cons
  • "The most valuables features are the ease of use and deployment."
  • "In the next release, we would like to see full integration with VMware NSX virtualized networks."

What is our primary use case?

We are a solution provider and this is one of the products that we implement for our clients.

What is most valuable?

The most valuables features are the ease of use and deployment. 

It is easy to back up and easy to transport.

This is a flexible solution.

Our customers are happy with the performance and capacity.

The user interface is ok and we haven't had any problems with it.

What needs improvement?

The price of FortiGate-VM is high and should be more competitive.

In the next release, we would like to see full integration with VMware NSX virtualized networks.

For how long have I used the solution?

We began working with this appliance about five years ago.

What do I think about the stability of the solution?

This is a reliable solution and we haven't had any issues with the virtual appliance.

What do I think about the scalability of the solution?

This is a largely scalable and flexible solution.

How are customer service and technical support?

We have not been in contact with technical support.

Which solution did I use previously and why did I switch?

I have personal experience with Palo Alto, Check Point, pfSense, and SonicWall.

What's my experience with pricing, setup cost, and licensing?

This solution is very expensive. There are no costs in addition to the standard licensing fees.

Which other solutions did I evaluate?

I have tested virtual appliances from almost every vendor and the only ones that I can recommend are those from Fortinet. Many do not have the maturity or a proper licensing model, whereas others lack performance optimization for the virtual scenarios, and some vendors lack field engineering experience.

What other advice do I have?

Our customers for this virtual appliance are very happy with their deployments and I recommend it. This is not a perfect solution but we are not seeking one. Every product has room for improvement.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Manager, Infrastructure Support at a construction company with 10,001+ employees
Real User
Stable with a straightforward setup, but needs a better user interface
Pros and Cons
  • "The stability of the solution is good. We haven't faced any issues at all while using the product."
  • "The user interface needs to be improved."

What is our primary use case?

Our primary use cases are using the solution as a configuring solution or data management. We use it for simple data center segmentation.

How has it helped my organization?

We got a PCL segmentation instance that has been replaced with a virtual instance. This has benefitted our organization by quite a bit.

What is most valuable?

The solution's most valuable aspects are IPS and the signature.

What needs improvement?

I don't see any specific features that are missing from the solution right now.

The user interface needs to be improved.

For how long have I used the solution?

I've been using the solution for about six to seven months now.

What do I think about the stability of the solution?

The stability of the solution is good. We haven't faced any issues at all while using the product.

What do I think about the scalability of the solution?

I haven't attempted to scale the solution, so I can't speak to how easy or hard it would be to expand it.

In our organization, we currently have 500 users on the solution. They're mostly end-users and admins.

Which solution did I use previously and why did I switch?

We were previously using Palo Alto before we switched to Fortigate. We switched after seeing the solution on a commercial.

How was the initial setup?

The initial setup was not complex. The implementation proved to be straightforward.

The project took about one week in total, including deployment and configuration.

There was only a single person needed to handle the deployment process.

What other advice do I have?

I'd rate the solution seven out of ten. I only really use the solution for communication and ordering support.

We don't have a business relationship with Fortigate. We're just a customer.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Network Engineer at a maritime company with 201-500 employees
Real User
Top 20
Good UTM to provide secure site-to-site connections, but new versions should be tested more thoroughly before release
Pros and Cons
  • "The most valuable features are site-to-site connections and UTM."
  • "When new versions are deployed they tend to be a little buggy, so they should be more fully tested before release."

What is our primary use case?

FortiGate-VM is installed in our data centers and is used for site-to-site connections between offices. 

What is most valuable?

The most valuable features are site-to-site connections and UTM.

What needs improvement?

When new versions are deployed they tend to be a little buggy, so they should be more fully tested before release.

For how long have I used the solution?

I have been using this solution for about a year.

What do I think about the stability of the solution?

We have had no issues with respect to stability, except that when new versions are released we do notice problems.

What do I think about the scalability of the solution?

Scalability has not been a problem.

How are customer service and technical support?

We have contacted technical support at times when the appliance was not working well and they were ok. We have no issues with support.

Which solution did I use previously and why did I switch?

I also use Cisco equipment and the main difference is that Cisco is more expensive.

How was the initial setup?

The initial setup is not very complex and involved only a few settings.

The deployment took us a couple of days.

What about the implementation team?

We had assistance during our implementation and we were satisfied with the service.

What's my experience with pricing, setup cost, and licensing?

The price of this product is great compared to others.

What other advice do I have?

Overall, this is a good product with good features and priced well compared to others. It is GUI-based and I am happy with the interface. I would recommend it and cannot think of any changes that I would make. The only problem is that new releases tend to be a little buggy.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Manager-Information Technology at a tech services company with 1-10 employees
Real User
Simple to use with good standard features and a straightforward setup
Pros and Cons
  • "The standard features, including the filtering, are quite good. All the basic features are pretty useful for us."
  • "We haven't attempted to scale the solution just yet. If we want to scale this solution we may have to look at other models. With certain requirements, we probably wouldn't be able to scale it so well as it is right now."

What is our primary use case?

We are primarily using the solution on the VPN box as a perimeter firewall. We use it to secure internal networks and a few servers. Our network is solely on Fortigate.

What is most valuable?

The standard features, including the filtering, are quite good. All the basic features are pretty useful for us. 

It's very simple for us to use. 

It's very similar to SonicWall.

What needs improvement?

There isn't anything in terms of features that we find are lacking. We don't see any places on the solution that don't cater to our requirements.

I would like to see VNX security and WildFire. Those features I would like to see on the solution in the future in order to be able to evaluate it further.

For how long have I used the solution?

I've been using the solution for two years.

What do I think about the stability of the solution?

The solution is pretty stable. 

What do I think about the scalability of the solution?

We haven't attempted to scale the solution just yet. If we want to scale this solution we may have to look at other models. With certain requirements, we probably wouldn't be able to scale it so well as it is right now.

We have about 2,000 people using the solution. Most of the people using it are software developers.

How are customer service and technical support?

The technical support has been very helpful. We've been satisfied with the level of the support we get.

Which solution did I use previously and why did I switch?

We didn't previously use a different solution.

How was the initial setup?

The initial setup is straightforward. We didn't find it complex at all.

What about the implementation team?

We had partners that assisted with the implementation.

What's my experience with pricing, setup cost, and licensing?

I'm not aware of the specific costs involved in the licensing of the solution. I don't know that prices are competitive enough compared to other vendors.

Which other solutions did I evaluate?

We did evaluate other options, including Cisco.

What other advice do I have?

We're using the latest version of the solution.

I'd recommend the solution. I'd rate it eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Managing Director at a tech vendor with 11-50 employees
Real User
Has a good support-base but needs better customization abilities
Pros and Cons
  • "The product is quite user-friendly so we didn't have a lot of issues that needed to be addressed."
  • "Customization needs improvement."

What is most valuable?

Their support is very good. Fortinet has a good support base here who has been working closely with us. Whenever there is an issue that needs to be addressed to our end clients, we have received very good support. 

The product is quite user-friendly so we didn't have a lot of issues that needed to be addressed. 

The pricing structure is also flexible. 

What needs improvement?

Customization needs improvement. A lot of people have very unique requirements that they ask for at times. Everybody wants to get more out of the solutions so that they have more with less. I would like a little more customization, especially now that everything is becoming a lot more flexible with cloud-based deployments. A little more flexibility in terms of the offering that we can do or the bundling of products would help acquire markets much faster or much better.

For how long have I used the solution?

I have been using FortiGate-VM for just under a year. 

What do I think about the stability of the solution?

It is definitely stable. We have not had a lot of support calls so, so far it is good. We have been pushing our clients to see whether they need additional support.

We want to organize more training and have a lot more awareness-building seminars and workshops. That is something that I think we can or we would be wanting to look at moving ahead. We haven't been able to organize a lot of that yet, but that is something that I think can help in many aspects is awareness, to be able to draw in and attract local talent who would be able to help with support.

What do I think about the scalability of the solution?

Our clients are mostly enterprise businesses. 

How are customer service and technical support?

We are a value-added reseller. The technical support primarily is coming from Fortinet because we are in the process of building up to provide the right service. Once we are comfortable then we will be again discussing with Fortinet that we are able to assume a greater role in providing the services locally or on-site from here.

How was the initial setup?

We are still getting help from Fortinet for the deployment. We have been able to push this to two clients after we onboarded this. In the next couple of months, we believe that we will be able to take over the implementation and they can take a little more of a backseat. We want to be more independent, locally, with the local support and local team to be able to deploy it. We want to ensure that the service is seamless.

What other advice do I have?

POCs are definitely the way to go because cyber-security is still in many cases new for many clients. Cybersecurity is a very wide arena in today's day and age. There is no one single solution, every day someone else is innovating some specialization in some form or another. Clients would like to see a proof of concept before they go on a large full-scale deployment. 

In the next release, I would like to have the possibility of being able to offer cyber-insurance with this because this is something that I think is completely unavailable at the moment here. This would add a whole new dimension. 

I would rate it a seven out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
PeerSpot user
Manager Information Technology at a media company with 51-200 employees
Real User
Clearly captures each and every thing for the backup capture
Pros and Cons
  • "FortiGate is a nice and very good product."
  • "FortiGate should be more customer friendly and budgeted better."

What needs improvement?

In terms of what features should be improved with Fortinet, I feel it should give better reports. They provide some basic reports in the entry-level and middleware products but I would love this product if they gave more reports, including more MIS from the traffic because they capture everything in the UTM. They don't produce a team value report. They don't produce a usable report where the IT manager, IT head or CTO can analyze where the attack happened or figure out where the bridge is down, etc. The reports are basic. There are engines which make everything on the GUI. All the user can potentially access for the risky function in the Fortinet but it should be on the GUI, it should not be behind the command line. They could definitely provide the FortiAnalyzer with the basic UTM in a bundle pack.

People should not have to ask for another FortiAnalyzer. It's an entry-level product. I understand that FortiAnalyzer is an expert level product but the functionality should be available at the entry-level as well. Fortinet should think about the entry-level and give it managing capabilities. That's why I selected Sophos because, for a small or medium office, all the reports are available there.

Secondly, Sophos is cost-effective. It is comparatively much cheaper. Sophos is available for a much cheaper price than Fortinet. Also, they have some other functions like sandboxing and others. FortiGate should be more customer-friendly and budgeted better. If I am a buyer, I do not want multiple appliances to manage. It should be one box, one appliance. One mobile should do everything. Multiple products require IT to create a workaround. You have to buy two products and then there is actually another one with that, one plus one, and then there is multiple management, so the product is definitely cumbersome. The beauty of the product is implementation and maintenance without it.

I have my own team to maintain this product. We are very happy as a Sophos user, as we get whatever we want from the reporting point of view. There are no glitches. There is no one issue in particular. When I ask, or my team asks, how the network is working and why there is network latency there are reports about where the traffic is going and I do not have the input after moving or switching to Sophos. I can get the support regarding which IP is working where and which IPs are making traffic, and more.

For how long have I used the solution?

I have been personally using FortiGate-VM for two years.

Which solution did I use previously and why did I switch?

We already procured Sophos. I already ordered two devices from our Indian partner.

We are now partners with Sophos. We were partners with FortiGate for the last year.

The first reason that we switched is because of our work use cases. We moved 80% of our infrastructure to AWS outsource. So we do not require a big firewall anymore. We are a 50 to 70 employee organization so a different firewall is required. We have a 310 exchange enterprise-level firewall. So we moved to 83210 Sophos. The reason why we are changing to different technologies is the comprehensive reports that Sophos provides at the very basic entry-level firewall. In the FortiGate, we have to also have another plan for data analyzer.

The second thing which I believe is that FortiGate has some special functions in the CLI (command-line interface) mode. Sophos does not support that and all its functions are on the UI. So it's easier management in Sophos compared to FortiGate. 

In terms of ease of use, if you implement FortiGate in your organization, you must have a FortiGate person who knows FortiGate and then three, four, or five years to learn to maintain the FortiGate device. Whereas Sophos doesn't require that much because all the things are on the UI. So anybody can understand it from the UI.

I can give you an example of the issue with UI. This is a basic thing. In the UI, you could go to the FortiGate console and work directly in the command. You can manage it from the command but you must have command line experience to manage the FortiGate device. If I want to see the traffic and where it goes and where it's from or any attack, in case of an attack, you need FortiAnalyzer to analyze, to track the packet, to protect the traffic. So that's easily available in other products like Sophos 83210. 

The cost of Sophos and other players is better compared to the FortiGate. FortiGate is a more important product in the industry. It is recommended, but the cost is also a major point in evaluating Fortinet's firewall solutions in our niche.

What other advice do I have?

On a scale of 1 to 10, I'd give it a 9. 

FortiGate is a nice and very good product but the implementation and post-implementation of the product are cumbersome. You have to manage four devices instead of two devices if I go for FortiAnalyzer. For a small, entry-level business, Fortinet should give the entire reporting on the UI so that end to end engineers can manage efficiently. So as technology is concerned, I give eight out of 10, but because of reporting, I would give five out of 10. I am just giving an example: if I know everything or you know everything but if you can't explain it, how do other people come to know that you know everything? FortiGate clearly captures each and everything for the backup capture and everything but it doesn't show what it is acquiring. Analytical reports are missing from there.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
it_user592125 - PeerSpot reviewer
Platforms and Products Manager at a media company with 501-1,000 employees
Vendor
The traffic shaping feature is helpful to help control traffic
Pros and Cons
  • "It handles our current load with ease, and I think it can handle a bit more. It definitely can handle a lot more capacity than we currently use."
  • "The GUI could be improved."

What is our primary use case?

In our office, primarily everything goes through FortiGate. We expand that for all the firewall rooms that we have. We have features that link to FortiGate and from FortiGate on the shelf we ran the core cells. There is primary access to each of the devices and then we also use it between our offices. We use VPN tunnels in between offices. There are all of the typical settings within a firewall device: Protection, application control, and quality tracking.

How has it helped my organization?

There's routing and then there is control. For routing, there is quality. The security site has anti-virus and web filter applications. I'm used to all of them, so I wouldn't pick one or the other.

What is most valuable?

I like the traffic shaping feature. I find it helpful to be able to control the traffic.

What needs improvement?

The GUI could be improved. Furthermore, the unit we have could be modified because it's not that high of a torrent. 

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

It is a very stable product.

What do I think about the scalability of the solution?

It is a scalable product. We source our current load with ease and I think it can handle a bit more. It definitely can handle a lot more capacity than what we currently use.

How is customer service and technical support?

We do not use the tech support. We have another source for tech support.

Which other solutions did I evaluate?

We also considered Sophos, Checkpoint, and Palo Alto. 

We do have Palo Alto at one of our smaller offices of about 60 people. We noticed that Palo Alto is a much more costly solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Account Manager at a tech services company
Real User
A nice solution with economic interfaces and a very useful installation guide
Pros and Cons
  • "It is very useful to make lists for rules and prepare firewall rules."
  • "The customer care center of Fortinet is good. For all the requests that we have done, they work as fast as possible, so this is a good point for Fortinet.​"
  • "The price is sometimes very expensive.​"

What is our primary use case?

We are using an IPS and an IDS at the moment. 

How has it helped my organization?

Before using Fortinet, the company had an attack (DDoS) from the outside and had many points of failure, when they started to use Fortinet, I think the attacks stopped. The DDoS attacks were no more. This was from 2015.

What is most valuable?

It is very useful to make lists for rules and prepare firewall rules.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It is stable. We have not had a bad experience with the Fortinet firewall.

What do I think about the scalability of the solution?

Not really, but it does have it limits.

How are customer service and technical support?

The technical support will reply quickly and everything will be okay.

The customer care center of Fortinet is good. For all the requests that we have done, they work as fast as possible, so this is a good point for Fortinet.

Which solution did I use previously and why did I switch?

I have previously used pfSense (open source) before joining this company.

However, the company has been using Fortinet for a long time.

How was the initial setup?

The first setup is easy and very simple. After that, you may require assistance implementing the new rules.

What's my experience with pricing, setup cost, and licensing?

The price: It is a bit higher than the other competitors. This is why I started to look at other brands. For example, I am looking at Sophos firewall and whether it can meet our requirements, since I am sure that their price would be cheaper than Fortinet.

What other advice do I have?

I would recommend a company to use Fortinet, because it is an attractive solution. No bugs with a very easy installation guide, and also the support and the customer care, are very important. 

Fortinet is a nice solution with economic interfaces and a very useful installation guide. Very nice customer care, too, but the price, it is sometimes very expensive.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
it_user796206 - PeerSpot reviewer
Managing Partner
Real User
Can use the appliance as a WLAN controller for up to 10 access points
Pros and Cons
  • "There is an interesting possibility of building a tunnel to a firewall from access points. We use this feature for small branch offices with one to two employees with access to central RDP servers."
  • "One top feature is the ability to use the appliance as a WLAN controller for up to 10 access points with the new 5.6 firmware."
  • "A top feature is the really good web interface and the classic Fortinet features, such as IPS, IDS, AV scanner, and spam filter."
  • "In the first two releases of FortiOS 5.6, we had some trouble with the SSL VPN service. Sometimes it stopped working, and the IPS daemon too."

What is our primary use case?

I work with a lot of small business companies in Austria. Small businesses in Austria are from one to 100 employees. The FortiGate 60E is a top product for these Austrian companies for all cases of Internet usage.

How has it helped my organization?

There is an interesting possibility of building a tunnel to a firewall from access points. We use this feature for small branch offices with one to two employees with access to central RDP servers.

What is most valuable?

One top feature is the ability to use the appliance as a WLAN controller for up to 10 access points with the new 5.6 firmware.

Another top feature is the really good web interface and the classic Fortinet features, such as IPS, IDS, AV scanner, and spam filter.

What needs improvement?

At this time, I can't say anything against the device. It has been doing a great job.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

In the first two releases of FortiOS 5.6, we had some trouble with the SSL VPN service. Sometimes it stopped working, and the IPS daemon too. Since 5.6.2, it has been running without any issues.

What do I think about the scalability of the solution?

There are no problems with the scalability.

How is customer service and technical support?

There are only two times that I had to contact Fortinet support since I have used Fortinet devices (15 years). Here in Austria, the distributor is doing a great job. It is very good to have the ability to contact an NSE 8.

How was the initial setup?

For somebody who does not have experience with Fortinet appliances, the initial setup is very easy, but basic networking knowledge is necessary. The Setup Assistant will guide you through the first steps, and you can config basic settings for basic security.

What's my experience with pricing, setup cost, and licensing?

The basic pricing in Austria is OK, but asking for special offers, e.g., NPOs, NGOs, trade up, and/or trade in, is always useful.

Which other solutions did I evaluate?

No, I did not evaluate other products.

What other advice do I have?

Look for the latest OS version, read the release notes and the technical documents for comparison.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user378003 - PeerSpot reviewer
Information Technology
Vendor
All unauthorized traffic is filtered out
Pros and Cons
  • "​Initial setup was quite straightforward, as we can simply head to the required sections to apply the planned network.​"
  • "Improvements are needed for the responsive UI and JIT traffic reporting."

How has it helped my organization?

The improvement was felt in the traffic use. Without the firewall, there is unauthorized traffic coming in from the Internet. We can’t be sure whether it is legit traffic or something malicious. With this solution, all unauthorized traffic is filtered out.

What is most valuable?

The most valuable features are the firewall and security. They filter out unwanted connections.

What needs improvement?

We are using a product from eight years ago. I am sure there have been improvements in the newer versions. Improvements on the following are needed:

  1. Responsive UI
  2. JIT and detailed traffic reporting.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

There are no stability issues.

What do I think about the scalability of the solution?

We did scaled up quite well. We moved our locations from 10 to 20 people accessing it to 100s of people. It could handle the traffic load well enough.

How are customer service and technical support?

I have not requested tech support (all these years).

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Initial setup was quite straightforward, as we can simply head to the required sections to apply the planned network.

What's my experience with pricing, setup cost, and licensing?

I have yet to research a hardware replacement. If anything, I am the one that needs some advice!

Which other solutions did I evaluate?

I can't remember.

What other advice do I have?

This product surely will fit your basic needs at the very least. However, always match up the specifications of the products you will buy to your current and future needs.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user795627 - PeerSpot reviewer
Director of Business Development
Real User
Ensures our network is properly protected from viruses and malware
Pros and Cons
  • "We use it to ensure that our network is properly protected from viruses and malware."
  • "The initial setup was quite straightforward."
  • "The management tools should be more user-friendly."

What is our primary use case?

We use it our network, not in the cloud.

How has it helped my organization?

It is a firewall. We use it to ensure that our network is properly protected from viruses and malware.

What is most valuable?

The best part of Fortinet is the license is bundled together, so it is easy to use and apply.

What needs improvement?

The management tools should be more user-friendly.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

I would rate technical support as a seven out of 10.

Which solution did I use previously and why did I switch?

We previously used Fortinet 620B.

How was the initial setup?

The initial setup was quite straightforward. 

You The initial setup was quite straightforward. 

What's my experience with pricing, setup cost, and licensing?

The price is expensive compared with other vendors, like Cisco and Huawei. However, the performance is good.

Which other solutions did I evaluate?

We evaluated Cisco, Huawei, and Palo Alto. 

What other advice do I have?

If you have enough budget and care about performance, Fortinet is a good choice.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user769731 - PeerSpot reviewer
Technology Management - Specialist with 501-1,000 employees
Real User
The pricing and licensing are not as expensive as its competitors
Pros and Cons
    • "We encountered scalability issues in IPSec Module. The tunnels freeze sometimes."

    How has it helped my organization?

    There have been no improvements. We would just use another device if this one did not exist.

    What is most valuable?

    None of them. It is a classic firewall, but better than the free versions.

    For how long have I used the solution?

    Less than one year.

    What do I think about the stability of the solution?

    Yes, we encountered stability issues in IPSec Module. The tunnels freeze sometimes.

    What do I think about the scalability of the solution?

    Yes, we encountered scalability issues in IPSec Module. The tunnels freeze sometimes.

    How are customer service and technical support?

    I would give technical support a rating of a nine out of 10. 

    Which solution did I use previously and why did I switch?

    I used SonicWall, before they were sold to Dell. After Dell bought them, some issues came out.

    I used Check Point, which was terrible for me. You can do almost nothing without software. The web interface does nothing. I do not like solutions with many components. In Check Point, you need to use over three interface to dig up anything.

    I used Palo Alto 3020. It is a marvellous solution, but a bit expensive against its competitors. You can do everything in the web interface. There is no need for any installation (does not exist) and to manage it. It works quickly changing configuration and applying configuration. (Comparatively, FortiGate is fast in applying configuration.) You can easily rollback the previous configuration and backup configuration in Palo Alto. The firmware upgrade is like a baby's toy in Palo Alto.

    İt is not fast to rollback config in SonicWall.

    I used Untangle, pfSense, etc. However, there is no need to talk about them.

    What's my experience with pricing, setup cost, and licensing?

    The pricing and licensing are not as expensive as its competitors. This applies to SonicWall, too.

    Check Point and Palo Alto are very expensive solutions, because of the ownership and renewal costs.

    Which other solutions did I evaluate?

    I evaluated different options before choosing FortiGate. It has four separate modules which give fast reactions when it is analysing. It has an app ID and user ID option, which are the most important.

    What other advice do I have?

    Be aware of your own requirements.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user680427 - PeerSpot reviewer
    BETHEL SCIENCE AND MATH CONTENT COACH with 51-200 employees
    Real User
    Technical support has been super responsive and dedicated to getting any challenges resolved
    Pros and Cons
    • "Use of this product does not require daily interactions."
    • "Operations have been flawless."
    • "Technical support has been super responsive and dedicated to getting any challenges resolved."
    • "There were challenges during setup, and many of them were self-inflicted."

    How has it helped my organization?

    Use of this product does not require daily interactions, like our previous firewall service option.

    What is most valuable?

    Simplicity of daily operations would be my favorite facet of this gem.

    For how long have I used the solution?

    Less than one year.

    What do I think about the stability of the solution?

    No issues. Operations have been flawless, so far.

    What do I think about the scalability of the solution?

    No issues noted.

    How are customer service and technical support?

    Technical support has been super responsive and dedicated to getting any challenges resolved.

    Which solution did I use previously and why did I switch?

    We had a previous solution and switched due to a corporate decision to eliminate some subscription fees.

    How was the initial setup?

    This product was nearly plug and play. There are some tables and rules to make custom decisions based on our daily workloads and philosophy as an educational setting.

    What's my experience with pricing, setup cost, and licensing?

    I was not involved in that aspect. Therefore, I cannot provide information along these lines.

    Which other solutions did I evaluate?

    I was not involved in the corporate decision-making.

    What other advice do I have?

    Draw out a plan of what traffic to unconditionally allow (whitelist) and what traffic to restrict under what conditions, before you even unwrap the box.

    It has taken me a little while to gain confidence in this product, but I am there now. There were challenges during setup, and many of them were self-inflicted.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user790008 - PeerSpot reviewer
    System/Network Administrator with 11-50 employees
    Real User
    High network throughput while providing leading edge network security technology
    Pros and Cons
    • "High network throughput while providing leading edge network security technology for a competitive price.​"
    • "The user interface (UI) and the performance of interface both need improvement."

    How has it helped my organization?

    High network throughput while providing leading edge network security technology for a competitive price.

    What is most valuable?

    Real-time sandboxing with the FortiGate UTM network.

    What needs improvement?

    The user interface (UI) and the performance of interface both need improvement.

    For how long have I used the solution?

    More than five years.

    What do I think about the stability of the solution?

    No issues.

    What do I think about the scalability of the solution?

    No issues.

    How are customer service and technical support?

    I would rate technical support with a 10 out of 10 (perfect score).

    Which solution did I use previously and why did I switch?

    Our previous solution simply did not live up to expectations.

    How was the initial setup?

    Setup is straightforward. I am certified in the Fortinet line of solutions. Even without this knowledge, it is easy to adjust the product to your requirements.

    What's my experience with pricing, setup cost, and licensing?

    It is on par with what you receive. It can be expensive upfront. 

    It would be nice to have the ability to extend FortiGuard subscriptions at a reasonable yearly cost versus a bulk three year pricing.

    Which other solutions did I evaluate?

    We evaluated Cisco, Meraki, SonicWall, and Juniper.

    What other advice do I have?

    Having support from your vendor is nice. Calling Fortinet directly with a support contract, they will help you take care of all your requirements. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Leandro Birri - PeerSpot reviewer
    Responsable de Ingenieria at a tech services company with 1-10 employees
    Real User
    It has allowed us to centralize every network service into one appliance
    Pros and Cons
    • "The IPS module is my favorite because of the security advantage reached with a few clicks and its automatic updates."
    • "It has allowed us to centralize every network service into one appliance."
    • "We have experience stability issues, when the product sizing is wrong or on configuration errors."

    How has it helped my organization?

    It has allowed us to centralize every network service into one appliance, administrating all traffic going in and out of my company. Its given us only one point of monitoring and auditing, getting us visibility of all network traffic in an easy way. 

    What is most valuable?

    The UTM. In particular, the IPS module is my favorite because of the security advantage reached with a few clicks and its automatic updates.

    For how long have I used the solution?

    More than five years.

    What do I think about the stability of the solution?

    Yes, we have experience stability issues, when the product sizing is wrong or on configuration errors.

    What do I think about the scalability of the solution?

    Yes, we have experience scalability issues, but only when the product sizing is wrong.

    How are customer service and technical support?

    Technical support is good.

    Which solution did I use previously and why did I switch?

    We previously used mostly Cisco products. We changed because of support and feature costs.

    How was the initial setup?

    It is always complex when you migrate from a complex solution to another one.

    What's my experience with pricing, setup cost, and licensing?

    It is an expensive solution if you are migrating from an open source solution. 

    If you are in a licensed solution, like Cisco or Palo Alto, it is cheaper. I do recommend using it with a license, because it is a security solution and it needs updates.

    Which other solutions did I evaluate?

    Cisco, Sophos, and SonicWall.

    What other advice do I have?

    I recommend it 100%. Go ahead and implement it.

    We are implementers of Fortinet among other things (Cisco, Sophos, HPE Networking, VMware, EMC, Zimbra, etc.).

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user188481 - PeerSpot reviewer
    Network Admin at a healthcare company with 501-1,000 employees
    Real User
    Initial setup is very straightforward with a wizard, if needed
    Pros and Cons
    • "Initial setup is very straightforward with a wizard, if needed."
    • "The web GUI is easy to use."
    • "​The tech support calls were not the best and could be improved. ​There have been times when we felt as if we knew more about the device than the support person on the phone.​"

    How has it helped my organization?

    From security changes to VPN setup to web filtering, changes happen now more quickly.

    What is most valuable?

    The web GUI is easy to use. 

    What needs improvement?

    The tech support calls were not the best and could be improved. There have been times when we felt as if we knew more about the device than the support person on the phone. 

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    No issues.

    What do I think about the scalability of the solution?

    No issues.

    How are customer service and technical support?

    I would rate technical support as a seven out of 10. It is hit or miss. Most hits, but a few tech support calls were not the best.

    Which solution did I use previously and why did I switch?

    We used ASA (ASA 5510) before this. You had to have ASDM loaded and fight with different versions of Java just to administer the device.

    We needed to do an upgrade, and for the cost of a new ASA, we got two FortiGates which have a web GUI that do not rely on Java.

    How was the initial setup?

    Initial setup is very straightforward with a wizard, if needed.

    What's my experience with pricing, setup cost, and licensing?

    Not applicable.

    Which other solutions did I evaluate?

    No, we did not evaluate other options. It was the firewall rated numerically behind Palo Alto, and we could afford this one.

    What other advice do I have?

    It was no different than any other rollout. Do as much configuring before dropping it into your environment (especially if you are using content filtering with multiple groups) and make sure you are able to rollback to the old device, if necessary. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free Fortinet FortiGate-VM Report and get advice and tips from experienced pros sharing their opinions.
    Updated: September 2022
    Product Categories
    Firewalls
    Buyer's Guide
    Download our free Fortinet FortiGate-VM Report and get advice and tips from experienced pros sharing their opinions.