Service and Support
Customer service and support for ExtremeControl receive mixed feedback. Some users express satisfaction, noting efficient problem-solving without technical issues, while others face challenges with strict upgrade requirements. Support for cloud services is considered satisfactory, but on-premises assistance lacks adequacy. Ratings vary, with some users giving high praise for effective coping with issues, while others assign moderate scores due to the perceived need for frequent upgrades to obtain support.
Deployment
ExtremeControl's initial setup is generally easy, taking from minutes to days based on complexity. Some users find it straightforward, while others, especially with complex environments, note it can take longer and may need an experienced person. Deployment may require multiple steps, but users appreciate compatibility with various vendors. Larger teams are sometimes involved, especially in larger projects, requiring ongoing maintenance and support, with some setups taking up to a year before full production readiness.
Scalability
Several users find ExtremeControl highly scalable, with some giving it top ratings for scalability in larger environments, up to 500 devices. Others, however, express concerns about its effectiveness in both cloud and on-premises settings, noting lower satisfaction. Ratings vary widely, with some viewing it as extremely scalable, while others see limitations. This variance suggests that user experiences differ greatly depending on their specific needs and environments.
Stability
ExtremeControl exhibits high stability according to feedback. Many assign it ratings between eight and nine out of ten. Despite not deploying the latest version, several instances have shown consistent performance. Some project managers, not directly using it, also confirm its stability due to lack of issues reported. Feedback consistently highlights stable performance.