Venn Software vs Zoho Assist comparison

Venn Software and Zoho are both solutions in the Remote Access category. Venn Software is ranked #23 with an average rating of 9.0, while Zoho is ranked #24 with an average rating of 9.0. Venn Software holds a 0.6% mindshare in VUS, compared to Zoho’s 0.4% mindshare. Additionally, 100% of Venn Software users are willing to recommend the solution, compared to 100% of Zoho users who would recommend it.

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Executive SummaryUpdated on Aug 7, 2024

Zoho Assist and Venn Software are contenders in the remote access tools market. Zoho Assist has the upper hand in terms of pricing and ease of deployment, while Venn Software stands out with its advanced features suited for enterprise-level users.

Features: Zoho Assist offers easy remote troubleshooting, seamless integration with Zoho's ecosystem, and simple user access. Venn Software provides advanced security protocols, extensive scalability options, and corporate-friendly feature sets.

Room for Improvement: Zoho Assist could improve cross-platform capabilities, session handling, and streamline performance consistency. Venn Software users suggest reducing setup complexity, addressing latency issues, and optimizing overall user performance.

Ease of Deployment and Customer Service: Zoho Assist is noted for swift deployment and responsive customer service. Venn Software, while powerful, has a steeper deployment curve requiring technical expertise, but also offers commendable customer service.

Pricing and ROI: Zoho Assist is cost-effective, providing excellent ROI for small to medium-sized businesses. Venn Software, despite higher setup costs, delivers substantial ROI with its comprehensive features suitable for larger enterprises.

To learn more, read our detailed Venn Software vs. Zoho Assist Report (Updated: April 2025).

Buyer's Guide

Venn Software vs. Zoho Assist

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of May 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.4%, down from 11.4% compared to the previous year. The mindshare of Venn Software is 0.6%, up from 0.2% compared to the previous year. The mindshare of Zoho Assist is 0.4%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

Joseph Merusi

Collaborations engineer at a financial services firm with 1,001-5,000 employees

Everything has worked better since we started using it

Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.

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reviewer2110356

Growth Specialist at Digitrends Soultions

Great for hybrid workers, minimizes latency and delivers great performance

We haven't encountered major issues with the solution. We are really happy that we decided to purchase Venn Software, although they are quite new. The initial setup is seamless. It's not overly complex. In our experience, for the most part, the solution is reliable. We haven't experienced any bugs or glitches. That said, the performance could be a bit better. We'd like to see a bit more done with the deployment capabilities. The solution needs to offer better local or regional support to cater to offshore users.

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Muljo Witono

CEO and Owner at PT Solusindo Total Teknikatama

Secure, reliable, and great for remote access

It makes access very easy. If we have to work at night or after office hours, if customers report a problem, we can solve issues remotely, outside of office hours, from wherever. The initial setup is straightforward. The solution is stable. It is scalable. Technical support is easy to reach.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Intune's feature that I have found most valuable is its auto-pilot feature."

"The core management feature in Intune is invaluable to us, especially considering the challenges we often face with System Center when pushing external updates."

"...Intune itself integrates with that entire Microsoft ecosystem. As an individual product itself, it's okay. It holds up. But when you start saying "I've bought this as part of a wider solution, as a company we are going Microsoft throughout," then it makes more sense to have Microsoft Intune... so you have that single dashboard."

"We can implement a MAM policy in this Intune and protect the device through mobile application development without touching it. The interface is easy to use and understand."

"Intune's most valuable features are its device management capabilities, particularly its centralized integration with other Microsoft stack components."

"Stable product that's easy to set up compared to other MDM products."

"It is user-friendly, and the performance is also good. It is a convenient product"

"The user experience of Microsoft Intune is quite good because there's not much disturbance in the background; it's just running in the background."

More Microsoft Intune pros

"Since the software is launched directly from the computer, not remotely delivered, it has minimized latency and response time."

"We don't need to go to the physical office, and it only requires minimal supervision or assistance from our IT Team."

"It allows us to improve our security and prevent company files and data leaks."

"Technical support is easy to reach."

"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."

"It is a scalable solution. "

Cons

"The add-ons must be integrated into the solution."

"The reporting could be improved, as it's pretty poor compared to other products of this type."

"There are a couple of issues with stability."

"The most significant challenge is reporting and monitoring. The reporting accuracy for deploying applications and all aspects of Intune needs to be improved."

"One thing that could be better in Microsoft Intune is the file size, as it is quite large at times."

"In the next release, I would like a feature to be able to properly lock down the device. For example, if an attacker or somebody steals the phone, you can be sure that the pin cannot be broken."

"I would like to see better integration with Microsoft. There are a few things I can still do with Jamf that I am unable to do with Intune yet."

"I think there should be a better tracking of the cell phones used on the Intune."

More Microsoft Intune cons

"We'd like to see a bit more done with the deployment capabilities."

"Currently, Venn only uses two platforms/applications: Windows and Mac. It would be great if they could also add more platforms since some BYOD employees might be using an application other than Windows or Mac - for example, Linux."

"It would be better to have the back end more efficient."

"Support could be more knowledgeable."

"They do have some glitches in the microphone and speaker, especially during remote access."

"It could be integrated with IT management tools."

Pricing and Cost Advice

"Microsoft Intune costs about $7 per user per month, which is somewhat on the pricier end. That said, it's a reliable product, so it's fair."

"The solution is cost-efficient."

"Intune is available as an individual product, but it also comes with Office 365 Premium or an Enterprise license, and the price varies for each version."

"The pricing is inherently reasonable, as Microsoft leverages market insights to maintain the total cost of ownership at around ninety to ninety-five percent of what would be incurred in an on-premise scenario."

"It's affordable for the protection it gives. There are no additional costs."

"On a scale of one to ten with one being the cheapest, the cost of Microsoft Intune is a five."

"For Microsoft 365 E5 clients, cost is not an issue as this product is one of the benefits."

"This cost is approximately $30 USD per user per month."

More Microsoft Intune pricing and cost advice

Information not available

"Its scalability depends on the business model we purchase."

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Top Industries

By visitors reading reviews

Educational Organization

19%

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

Financial Services Firm

15%

University

10%

Outsourcing Company

Real Estate/Law Firm

Educational Organization

76%

Computer Software Company

Real Estate/Law Firm

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

See all answers

How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

See all answers

What do you like most about Venn Software?

We don't need to go to the physical office, and it only requires minimal supervision or assistance from our IT Team.

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What needs improvement with Venn Software?

There is one minor area of improvement for Venn. Compatibility. Currently, Venn only uses two platforms/applications:...

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What is your primary use case for Venn Software?

We use Venn for our BYOD employees since we have implemented the remote work model. Remote work has become the 'new n...

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What do you like most about Zoho Assist?

It is a scalable solution.

See all answers

What needs improvement with Zoho Assist?

They should provide a live version of the solution to our remote agents. Also, there could be integration with IT man...

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What is your primary use case for Zoho Assist?

I use the solution to provide support services to the customers. I can fix the technical errors without accessing the...

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Comparisons

Jamf Pro vs Microsoft Intune

Compared 13% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 9% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 8% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 6% of the time

Microsoft Defender for Endpoint vs Microsoft Intune

Compared 5% of the time

More Microsoft Intune Competitors

Zscaler Zero Trust Exchange Platform vs Venn Software

Compared 19% of the time

More Venn Software Competitors

AnyDesk vs Zoho Assist

Compared 36% of the time

More Zoho Assist Competitors

Product Reports

Buyer's Guide

Microsoft Intune

April 2025

Download Microsoft Intune product report

Buyer's Guide

Remote Access

May 2025

Download Venn Software product report

Buyer's Guide

Remote Access

May 2025

Download Zoho Assist product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

Venn Software is a powerful platform lauded for its robust features, intuitive UI, and responsive customer support. Users appreciate its scalability, customization options, and seamless integration capabilities. However, a few reviews mention occasional performance issues and a steep learning curve, making it challenging for beginners. Based on user reviews, Venn Software provides a reliable solution for businesses seeking advanced functionality, but newcomers may require additional time and support to fully utilize its potential.

Venn Software

Zoho Assist is an online remote support and access platform for small and mid-sized businesses that can empower every app to become more trustworthy at absolutely no cost. It contributes significantly to Zoho's powerful management engine with out-of-the-box, creative, and timely support.

Zoho

Sample Customers

Mitchells and Buzzers, Callaway

Venn is currently being used by 700+ organizations. The newest version of our secure workspace is selling not only to our existing customer base but to new companies like Voya, ModSquad, TTech and many others.

Hitachi, Metropolitan Washington Council of Governments, United Nations Foundation, element

Buyer's Guide

Venn Software vs. Zoho Assist

April 2025

Free Report: Venn Software vs. Zoho Assist

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