Executive SummaryUpdated on Sep 9, 2024
Symantec Endpoint Security and Trend Micro ServerProtect are both prominent choices for enterprise security. Symantec Endpoint Security offers superior customer support, whereas Trend Micro ServerProtect has the upper hand in feature set and pricing.
Features: Symantec Endpoint Security is praised for its comprehensive threat detection, robust protection against malware, and overall cost-effectiveness. Trend Micro ServerProtect, on the other hand, is favored for its real-time scanning capabilities, ease of use, and practical features for everyday security management.
Room for Improvement: Users of Symantec Endpoint Security suggest enhancements in performance speed, reduction in false positives, and improved user interface. Trend Micro ServerProtect users report a need for better reporting tools, enhanced integration capabilities, and more detailed documentation. Symantec's primary concern is performance, while Trend Micro's focus is on expanding functionality.
Ease of Deployment and Customer Service: Symantec Endpoint Security users appreciate the straightforward deployment process but find that occasional complexities require robust support. Trend Micro ServerProtect is noted for its smooth deployment experiences and adequate customer support. Symantec's edge lies in its more responsive customer service, whereas Trend Micro's advantage is a simpler deployment experience.
Pricing and ROI: Symantec Endpoint Security is viewed as cost-effective with a solid return on investment. Trend Micro ServerProtect, although seen as having higher upfront costs, provides better long-term value due to its comprehensive features according to user feedback.
