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BigFix and Trend Micro ServerProtect [EOL] cater to differing organizational IT needs within the realm of endpoint management and security solutions. BigFix seems to have the upper hand in patch management and inventory services, while Trend Micro ServerProtect [EOL] stands out in antivirus protection and virtualization support.
Features: BigFix delivers exemplary patch management, noted for its real-time vulnerability remediation, along with a unified console that streamlines software deployment. It also manages comprehensive inventory services, offering users extensive visibility. Trend Micro ServerProtect [EOL] includes robust antivirus capabilities, virtualization support, and virtual patching, enhancing both security and network efficiency.
Room for Improvement: BigFix could benefit from a more intuitive interface, better documentation, enhanced integration capabilities, and improved cloud solutions. Trend Micro ServerProtect [EOL] faces challenges with its pricing, and users call for better notification options, enhanced deployment documentation, and stronger integration with EDR features.
Ease of Deployment and Customer Service: BigFix is mainly an on-premises solution, although some prefer improved cloud integration. Its customer support is generally responsive. Trend Micro ServerProtect [EOL] offers on-premises and hybrid cloud deployments, providing versatility, and its support is well-regarded, despite some feedback on documentation improvements.
Pricing and ROI: BigFix's pricing reflects its feature-rich offering, which can be costly for budget-conscious users, yet its ROI is bolstered by effective compliance capabilities. Trend Micro ServerProtect [EOL] has competitive pricing with customization options, though users express concerns about price increases. The flexibility in pricing helps adapt to varied budgets, but its ROI assessment could see improvements.
They appreciate the rich telemetry data from the solution, as it provides in-depth threat identification.
Cortex XDR by Palo Alto Networks helps to reduce my total cost of ownership significantly.
I have seen a return on investment with Cortex XDR by Palo Alto Networks, as this product is offered at a minimal cost, and we can find a good ROI from it.
The technical support from Palo Alto deserves a mark of ten because they reach out within an hour whenever assistance is needed.
There is no back and forth, and they know what we are asking for and come up with the best resolution for a solution.
If any of these services are missed, it becomes a problem in terms of support tickets, follow-up, or special configuration that needs to be done in the system.
On a scale from one to ten, with ten being the highest quality, enterprise support provides timely responses, typically within four to eight hours.
Technical support from HCL is satisfactory unless there are customization requirements.
Whenever we need any kind of support, the BigFix team is present and available.
Technical support is top-notch.
The technical support of Trend Micro ServerProtect deserves an 8.5 out of 10.
Cortex XDR by Palo Alto Networks can be expanded anytime by purchasing another license without any issues related to scalability.
I think scalability for Cortex XDR by Palo Alto Networks is good.
BigFix requires some minimum configuration requirements.
The deployment duration is proportional to the number of users to deploy or the number that needs protection.
Cortex remains fast and responsive, even with increasing data and alerts.
The thresholds we've seen on our firewall boxes at some instances reached 80% to 85%, but even at that level of utilization, we don't observe any latency or any issues reported with respect to accessing the application.
Cortex XDR is stable, offering high quality and reliable performance.
I would assess the impact of real-time malware scanning on server security as continuously and exponentially growing.
Improving reporting and dashboard customization, along with the addition of real-time and exportable reports, would help SOC teams greatly.
The inclusion of this feature would allow the application of DLP policies alongside antivirus policies via a single agent and console, making it more competitive as other OEMs often offer DLP solutions as part of their antivirus products.
If the per GB data could be provided at a certain level free of cost or at the same cost which the customer is taking for the entire bundle, that would be better.
Building a management console is quick and simple, taking only one to two hours for setup.
The problem was related to the hardware configuration and hardware specifications.
In addition to reporting improvements, there should be a feature for application control to allow or disallow certain applications from being executed on endpoints.
Use analytics to identify anything that is outside the normal behavior of files and systems in the course of business operation, then flag it so it can go for further evaluation.
They need to improve in this area by providing more documentation and custom scripts for bulk enterprise deployments.
It's more about awareness and maintaining competitive pricing because competition is growing.
The pricing on SentinelOne is far more reasonable and cheaper than Cortex XDR by Palo Alto Networks.
I would say it is definitely not a cheap product, considering how mature it is and how scalable all Palo Alto products are together.
Cortex XDR is perceived as expensive by some customers, yet offers dynamic pricing.
The pricing is pretty good and now follows a subscription model similar to SolarWinds, making it easier for customers to subscribe and unsubscribe.
It incorporates AI for normal behavior detection, distinguishing unusual operations.
The product provides automation responses in case of a threat attack, severity assessments, centralized manageability, and comprehensive compliance features, resulting in reduced costs.
It includes machine learning to easily analyze data and detect complex threats across endpoints, networks, or clouds.
The BigFix features that have proven most effective include inventory, software delivery, software distribution, software catalog, and both software and hardware management.
I use this mainly to capture inventory for IBM products, and as BigFix was part of IBM, it gets easily integrated with IBM solutions.
BigFix supports something known as Patch Policies, which allows users to define that whenever critical patches are released, they should get evaluated against machines and automatically deploy them.
The main benefit is security posture.
From my reseller and consultant perspective, the most beneficial aspects of Trend Micro ServerProtect are its user-friendly console, allowing anyone to configure policies easily, and the excellent support provided.
Customers consider competitive pricing and features when selecting Trend Micro ServerProtect, but trust is definitely a crucial factor.
| Product | Market Share (%) |
|---|---|
| Cortex XDR by Palo Alto Networks | 3.4% |
| BigFix | 1.1% |
| Trend Micro ServerProtect | 0.8% |
| Other | 94.7% |

| Company Size | Count |
|---|---|
| Small Business | 42 |
| Midsize Enterprise | 21 |
| Large Enterprise | 47 |
| Company Size | Count |
|---|---|
| Small Business | 30 |
| Midsize Enterprise | 12 |
| Large Enterprise | 67 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 3 |
| Large Enterprise | 4 |
Cortex XDR by Palo Alto Networks provides advanced threat detection with AI-driven endpoint protection and seamless integration, ensuring multi-layered security and automatic threat response.
Cortex XDR is designed to safeguard endpoints against malware and suspicious activities. It offers advanced threat detection and response capabilities using behavioral analysis, AI, and machine learning. It seamlessly integrates with security infrastructures, providing endpoint security, firewall integration, and enhanced visibility in both cloud-based and on-premises environments.
What are the key features of Cortex XDR?Organizations in diverse sectors deploy Cortex XDR to protect against malware, leveraging its advanced threat detection capabilities. Its integration with existing security infrastructures appeals to those seeking comprehensive protection in both cloud and on-premises environments, providing enhanced visibility and threat intelligence.
HCL BigFix is a powerful patch management tool that enables organizations to simply control their patch management operations. It is designed so that IT security and operations teams can collaborate in the most effective way possible. Users that employ BigFix can find and fix issues with their endpoints faster than those that employ its competitors. It comes with thousands of security checks that can be deployed quickly and easily. These enable users to safeguard themselves from a wide variety of digital threats.
HCL BigFix Benefits
Some of the ways that organizations can benefit by choosing to deploy HCL BigFix include:
BigFix Features
Reviews from Real Users
HCL BigFix is a highly effective solution that stands out when compared to most of its competitors. Two major advantages it offers are its auto-patching capability and its user-friendly tools.
Santhosh K., the chief executive officer of Catnip Infotech Private Limited, writes, “The second valuable feature is, BigFix also has an auto patch updating feature, where the latest patches, and what is required for my system are automatically downloaded and kept ready for me. The solution applies the patch and notifies me after applying the patch. BigFix also gives me a ping saying that I should reset my system within a certain period of time, while the patch is being applied. Let's say, the patch is being applied and if there's an issue, the solution can revoke the applied patch, and revert back to the old state.”
Benedikt S., an application administrator, says, “It's very straightforward. The usability is very close to everyday technical tools that you use as a systems administrator. So it's quite user-friendly.”
Trend Micro ServerProtect [EOL] offers robust server and endpoint protection with antivirus and malware detection. It's designed for seamless integration with existing infrastructure, focusing on data loss prevention and real-time threat insights.
Trend Micro ServerProtect [EOL] provides centralized management through the cloud, ensuring comprehensive security without the need for separate agents on virtualization nodes. While it boasts features like virtual patching and a straightforward interface, there's a call for improved integration and more intuitive console features. Users appreciate its competitive pricing and minimal maintenance but express a need for enhancements in deployment, analytics, and notification options.
What are the key features of Trend Micro ServerProtect [EOL]?In industries like finance and healthcare, Trend Micro ServerProtect [EOL] is deployed to secure data and applications such as SharePoint and OneDrive. It's used in hybrid environments where protecting against ransomware and ensuring endpoint security are critical. While the platform supports important security operations, users seek improved policy setup processes and additional features like vulnerability management and device blocking.
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