Try our new research platform with insights from 80,000+ expert users

Splunk Enterprise Security vs Splunk ITSI (IT Service Intelligence) comparison

The compared Splunk Enterprise Security and Splunk ITSI (IT Service Intelligence) solutions aren't in the same category. Splunk Enterprise Security is ranked #1 in SIEM , with an average rating of 8.3, and holds a 9.3% mindshare in the category. Splunk ITSI (IT Service Intelligence) is ranked #4 in IMS , with an average rating of 8.3, and holds a 2.7% mindshare. Additionally, 94% of Splunk Enterprise Security users are willing to recommend the solution, compared to 97% of Splunk ITSI (IT Service Intelligence) users who would recommend it.
Splunk Enterprise Security
Read 366 Splunk Enterprise Security reviews
  • 24,756 Views
  • 12,873 Comparison Views
94% willing to recommend
Splunk ITSI (IT Service Int...
Read 51 Splunk ITSI (IT Service Intelligence) reviews
  • 2,921 Views
  • 263 Comparison Views
97% willing to recommend
 

Comparison Buyer's Guide

Download the report
Executive SummaryUpdated on Jul 31, 2024

Splunk Enterprise Security and Splunk ITSI compete in cybersecurity and IT operations. Splunk ITSI appears to have the upper hand due to its advanced features and overall value.

Features: Splunk Enterprise Security offers threat detection, incident response, and real-time monitoring. Splunk ITSI provides advanced analytics, predictive insights, and service monitoring capabilities.

Room for Improvement: Splunk Enterprise Security users suggest improvements in configuration and performance optimization. Splunk ITSI users seek better integration capabilities and more intuitive customization options. Both products can enhance user access and reporting efficiency.

Ease of Deployment and Customer Service: Splunk Enterprise Security reports prolonged deployment times and a need for better out-of-the-box solutions. Splunk ITSI receives better feedback on deployment simplicity and consistent customer support.

Pricing and ROI: Splunk Enterprise Security involves high setup costs and significant resource investment with satisfactory ROI. Splunk ITSI, despite its higher initial cost, is seen as offering better long-term value and a better perceived ROI.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed Splunk Enterprise Security vs. Splunk ITSI (IT Service Intelligence) Report (Updated: May 2023).
Buyer's Guide
Splunk Enterprise Security vs. Splunk ITSI (IT Service Intelligence)
May 2023
Download the complete report
Helped 867,370 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
Splunk Enterprise Security enhances visibility, improves error resolution, automates processes, and integrates well, though ROI assessment can be challenging.
Sentiment score
7.5
Splunk ITSI quickly delivers ROI by enhancing visibility, reducing costs, and improving performance with centralized data and efficient analytics.
The documentation for Splunk Enterprise Security is outstanding. It is well-organized and easy to access.
We couldn't calculate what would have been the cost if they had actually gotten compromised; however, they were in the process, so every investment was returned immediately.
On average, my SecOps team takes probably at least a quarter of the time, if not more, to remediate security incidents with Splunk Enterprise Security compared to our previous solution.
For more quotes and insights, download the Splunk Enterprise Security report
No quotes available
For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report
AA
Dennis Mohn - PeerSpot reviewerMichael Waite - PeerSpot reviewer
 

Customer Service

Sentiment score
6.4
Splunk Enterprise Security support is knowledgeable but occasionally slow, with mixed efficiency reviews and valuable community resources.
Sentiment score
6.3
Splunk ITSI support is generally good, but experiences vary by company size and issue, with occasional delays reported.
We have paid for Splunk support, and we’re not on the free tier hoping for assistance; we are a significant customer and invest a lot in this service.
I have had nothing but good experiences with Splunk support, receiving timely and helpful replies.
We've had great customer success managers who have helped us navigate scaling from 600 gigs to 30 terabytes.
For more quotes and insights, download the Splunk Enterprise Security report
The technical support is excellent, and I would rate it at ten.
For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report
reviewer2746377 - PeerSpot reviewerAdam Santilli - PeerSpot reviewerMatthewSnyder - PeerSpot reviewer
KS
 

Scalability Issues

Sentiment score
7.4
Splunk Enterprise Security offers scalable, flexible solutions handling large data volumes effortlessly, though cost concerns persist, especially on-premise.
Sentiment score
7.7
Splunk ITSI efficiently scales with clustering and machine learning, handling large data volumes and scoring high in scalability ratings.
We currently rely on disaster recovery and backup recovery, which takes time to recover, during which you're basically blind, so I'm pushing my leadership team to switch over to a clustering environment for constant availability.
They struggle a bit with pure virtual environments, but in terms of how much they can handle, it is pretty good.
It is easy to scale.
For more quotes and insights, download the Splunk Enterprise Security report
Splunk is highly scalable, with the ability to expand efficiently.
For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report
David-Alfonso - PeerSpot reviewerROBERT-CHRISTIAN - PeerSpot reviewerGautamKar - PeerSpot reviewer
KS
 

Stability Issues

Sentiment score
7.6
Splunk Enterprise Security is stable and resilient, though resource-heavy queries can cause occasional bugs, needing optimized use cases.
Sentiment score
7.8
Splunk ITSI offers high reliability and stability, especially in cloud deployments, with minor issues related to infrastructure and data consistency.
They test it very thoroughly before release, and our customers have Splunk running for months without issues.
Splunk has been very reliable and very consistent.
It provides a stable environment but needs to integrate with ITSM platforms to achieve better visibility.
For more quotes and insights, download the Splunk Enterprise Security report
The setup, however, must be done correctly as incorrect deployment can lead to issues.
For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report
reviewer2701950 - PeerSpot reviewerMatthewSnyder - PeerSpot reviewer
PS
KS
 

Room For Improvement

Splunk Enterprise Security users desire improved GUI, integration, pricing, training, data handling, and advanced features for better efficiency.
Splunk ITSI needs better integration, user interface, predictive analytics, machine learning, real-time alerting, automated response, and user support.
Improving the infrastructure behind Splunk Enterprise Security is vital—enhanced cores, CPUs, and memory should be prioritized to support better processing power.
Splunk Enterprise Security is not something that automatically picks things; you have to set up use cases, update data models, and link the right use cases to the right data models for those detections to happen.
For any future enhancements or features, such as MLTK and SOAR platform integration, we need more visibility, training, and certification for the skilled professionals who are working.
For more quotes and insights, download the Splunk Enterprise Security report
I would appreciate additional features in the next release of Splunk ITSI (IT Service Intelligence) such as cloud infrastructure monitoring including CICDs, Kubernetes, and similar technologies.
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules.
For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report
MA
reviewer2704098 - PeerSpot reviewer
MG
Ahmed Naguib - PeerSpot reviewer
KS
 

Setup Cost

Splunk Enterprise Security is costly but valued for features and scalability, with pricing concerns for smaller businesses.
Splunk ITSI is a costly but comprehensive tool, valued for its observability despite complex licensing and high pricing.
I saw clients spend two million dollars a year just feeding data into the Splunk solution.
The platform requires significant financial investment and resources, making it expensive despite its comprehensive features.
I find it to be affordable, which is why every industry uses it.
For more quotes and insights, download the Splunk Enterprise Security report
Splunk ITSI tends to be more expensive compared to some open-source solutions.
For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report
ROBERT-CHRISTIAN - PeerSpot reviewerHamada Elewa - PeerSpot reviewer
SS
KS
 

Valuable Features

Splunk Enterprise Security excels in log management, data ingestion, and integration, enhancing security operations with user-friendly features.
Splunk IT Service Intelligence enhances incident management with agile data handling, advanced analytics, and effective troubleshooting features for quick issue resolution.
This capability is useful for performance monitoring and issue identification.
I assess Splunk Enterprise Security's insider threat detection capabilities for helping to find unknown threats and anomalous user behavior as great.
Splunk Enterprise Security provides the foundation for unified threat detection, investigation, and response, enabling fast identification of critical issues.
For more quotes and insights, download the Splunk Enterprise Security report
The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems.
Splunk ITSI allows for integration with threat intelligence, enabling my organization to correlate more than two events for generating alerts.
For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report
GautamKar - PeerSpot reviewerreviewer2701950 - PeerSpot reviewerAshiq Ashraf - PeerSpot reviewerAhmed Naguib - PeerSpot reviewer
KS
 

Categories and Ranking

Splunk Enterprise Security
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
366
Ranking in other categories
Log Management (2nd), Security Information and Event Management (SIEM) (1st), IT Operations Analytics (1st)
Splunk ITSI (IT Service Int...
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
51
Ranking in other categories
Application Performance Monitoring (APM) and Observability (12th), IT Alerting and Incident Management (4th)
 

Mindshare comparison

While both are Application Lifecycle Management solutions, they serve different purposes. Splunk Enterprise Security is designed for Security Information and Event Management (SIEM) and holds a mindshare of 9.3%, down 11.6% compared to last year.
Splunk ITSI (IT Service Intelligence), on the other hand, focuses on IT Alerting and Incident Management, holds 2.7% mindshare, up 2.2% since last year.
Security Information and Event Management (SIEM) Market Share Distribution
ProductMarket Share (%)
Splunk Enterprise Security9.3%
Wazuh10.9%
IBM Security QRadar7.2%
Other72.6%
Security Information and Event Management (SIEM)
IT Alerting and Incident Management Market Share Distribution
ProductMarket Share (%)
Splunk ITSI (IT Service Intelligence)2.7%
PagerDuty Operations Cloud22.5%
Opsgenie13.7%
Other61.1%
IT Alerting and Incident Management
 

Featured Reviews

Kyle Vernham - PeerSpot reviewer
Built-in searches and unified data access streamline alert investigation and boosts analyst efficiency
The two features I appreciate the most in Splunk Enterprise Security are the built-in searches, which have been very easy for us to get started with right out of the box, and the fact that it accesses all of our other systems. You can access it as a pane of glass rather than having to search individually. We also have the option to compare our analysts from our service to service. Splunk Enterprise Security helps our SOC team prioritize and investigate high-fidelity alerts more effectively by providing a more in-depth look and the ability to access a lot more of our data. Instead of jumping from several segmented systems, it allows us to have everything brought together in one place. For example, you have to move from our purview to our build system and to Splunk Enterprise Security, and it enables us to streamline that process. The built-in features of Splunk Enterprise Security, which we recently procured, have given us a good starting point and demonstrated the value of the product, providing an easy way to sell it to our company. The ease of getting everything into our purview helps us, and it serves as a good start for the investigation part in one location rather than what we usually have, which is jumping from system to system to system. Splunk Enterprise Security plays a role in our company's strategy to combat insider threats and advanced persistent threats by currently being in its technical test phase. We are still rolling it out, and it should help us find any insider threats based on information that our policy states should not be present in our system. Splunk Enterprise Security's risk-based alerting (RBA) has impacted our alert volume and analyst productivity because we've got many different systems feeding into it. However, it has helped to make it easier for our analysts to go through a set of events rather than 100 alerts. RBA allows us to streamline the process and customize it for our analysts. When it comes to leveraging Splunk Enterprise Security's dashboards and visualizations to communicate security posture to executives, it's pretty straightforward for any type of information. The visualization is easy to understand, but I haven't had any direct conversations with our executives.
Read full review
Srinivasulu Soolluru - PeerSpot reviewer
It speeds up incident response by automating alerts and ticket creation
When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature. In the Service Analyzer, we monitor the network infrastructure services and have a KPI for each service. When the value exceeds the threshold value, we can add the colors. For example, we can set it to green when the threshold value is within the limit. If it is red, then the value has passed the threshold. We want more colors in the service analyzer to display all these features.
Read full review
report
See which vendors are best for you
Use our free recommendation engine to learn which Security Information and Event Management (SIEM) solutions are best for your needs.
See recommendations
867,370 professionals have used our research since 2012.
 

Comparison Review

VS
Feb 26, 2015
HP ArcSight vs. IBM QRadar vs. ​McAfee Nitro vs. Splunk vs. RSA Security vs. LogRhythm
We at Infosecnirvana.com have done several posts on SIEM. After the Dummies Guide on SIEM, we are following it up with a SIEM Product Comparison – 101 deck. So, here it is for your viewing pleasure. Let me know what you think by posting your comments below. The key products compared here are…
Read full review
 

Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
13%
Manufacturing Company
8%
Government
7%
Financial Services Firm
19%
Computer Software Company
11%
Manufacturing Company
9%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business110
Midsize Enterprise48
Large Enterprise255
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise9
Large Enterprise32
 

Questions from the Community

What SOC product do you recommend?
For tools I’d recommend: -SIEM- LogRhythm -SOAR- Palo Alto XSOAR Doing commercial w/o both (or at least an XDR) is asking to miss details that are critical, and ending up a statistic. Also, rememb...
See all answers
What is a better choice, Splunk or Azure Sentinel?
It would really depend on (1) which logs you need to ingest and (2) what are your use cases Splunk is easy for ingestion of anything, but the charge per GB/Day Indexed and it gets expensive as log ...
See all answers
How does Splunk compare with Azure Monitor?
Splunk handles a high amount of data very well. We use Splunk to capture information and as an aggregator for monitoring information from different sources. Splunk is very good at alerting us if we...
See all answers
What do you like most about Splunk ITSI (IT Service Intelligence)?
Our mean time to detect is down to five minutes.
See all answers
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
See all answers
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules. This would help manage vulnerabilities effectively, allowing my organi...
See all answers
 

Comparisons

IBM Security QRadar vs Splunk Enterprise Security Logo
IBM Security QRadar vs Splunk Enterprise Security
Compared 8% of the time
Dynatrace vs Splunk Enterprise Security Logo
Dynatrace vs Splunk Enterprise Security
Compared 7% of the time
Wazuh vs Splunk Enterprise Security Logo
Wazuh vs Splunk Enterprise Security
Compared 7% of the time
Datadog vs Splunk Enterprise Security Logo
Datadog vs Splunk Enterprise Security
Compared 5% of the time
Security Onion vs Splunk Enterprise Security Logo
Security Onion vs Splunk Enterprise Security
Compared 4% of the time
More Splunk Enterprise Security Competitors
ServiceNow IT Operations Management vs Splunk ITSI (IT Service Intelligence) Logo
ServiceNow IT Operations Management vs Splunk ITSI (IT Service Intelligence)
Compared 17% of the time
OpsRamp vs Splunk ITSI (IT Service Intelligence) Logo
OpsRamp vs Splunk ITSI (IT Service Intelligence)
Compared 10% of the time
Dynatrace vs Splunk ITSI (IT Service Intelligence) Logo
Dynatrace vs Splunk ITSI (IT Service Intelligence)
Compared 10% of the time
BigPanda vs Splunk ITSI (IT Service Intelligence) Logo
BigPanda vs Splunk ITSI (IT Service Intelligence)
Compared 8% of the time
BMC TrueSight vs Splunk ITSI (IT Service Intelligence) Logo
BMC TrueSight vs Splunk ITSI (IT Service Intelligence)
Compared 4% of the time
More Splunk ITSI (IT Service Intelligence) Competitors
 

Product Reports

Buyer's Guide
Splunk Enterprise Security
August 2025
Splunk Enterprise Security reportDownload Splunk Enterprise Security product report
Buyer's Guide
Splunk ITSI (IT Service Intelligence)
August 2025
Splunk ITSI (IT Service Intelligence) reportDownload Splunk ITSI (IT Service Intelligence) product report
 

Overview

Splunk Enterprise Security delivers powerful log management, rapid searches, and intuitive dashboards, enhancing real-time analytics and security measures. Its advanced machine learning and wide system compatibility streamline threat detection and incident response across diverse IT environments.

Splunk Enterprise Security stands out in security operations with robust features like comprehensive threat intelligence and seamless data integration. Its real-time analytics and customizable queries enable proactive threat analysis and efficient incident response. Integration with multiple third-party feeds allows detailed threat correlation and streamlined data visualization. Users find the intuitive UI and broad compatibility support efficient threat detection while reducing false positives. Despite its strengths, areas such as visualization capabilities and integration processes with cloud environments need enhancement. Users face a high learning curve, and improvements in automation, AI, documentation, and training are desired to maximize its potential.

What Are the Key Features of Splunk Enterprise Security?
  • Log Management: Efficiently manages and organizes a vast amount of logs for better data handling.
  • Rapid Data Search: Quickly retrieves relevant data for fast decision-making.
  • Flexible Dashboards: Customizable dashboards provide clear data visualization.
  • Comprehensive Threat Intelligence: Offers detailed insights to preemptively defend against threats.
  • Real-Time Analytics: Analyzes data in real-time to enhance response times.
  • Integration with Third-Party Feeds: Streamlines information flow from multiple sources.
What Benefits Should Users Investigate in Reviews?
  • Efficient Incident Response: Enhances the ability to respond promptly to threats.
  • False Positive Reduction: Minimizes incorrect threat alarms, making monitoring more efficient.
  • Threat Detection Speed: Accelerates the identification and evaluation of security threats.
  • Cost-Effectiveness: Potential savings through better licensing options and operational efficiency.
  • User Adaptability: Enhancements in documentation and training resources aid in overcoming the learning curve.

In specific industries like finance and healthcare, Splunk Enterprise Security is instrumental for log aggregation, SIEM functionalities, and compliance monitoring. Companies leverage its capabilities for proactive threat analysis and response, ensuring comprehensive security monitoring and integration with various tools for heightened operational intelligence.

Splunk

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk
 

Sample Customers

Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Buyer's Guide
Splunk Enterprise Security vs. Splunk ITSI (IT Service Intelligence)
May 2023
Free Report: Splunk Enterprise Security vs. Splunk ITSI (IT Service Intelligence)
Find out what your peers are saying about Splunk Enterprise Security vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: May 2023.
DOWNLOAD NOW
867,370 professionals have used our research since 2012.
See our Splunk Enterprise Security vs. Splunk ITSI (IT Service Intelligence) report.

We monitor all Security Information and Event Management (SIEM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.