Splunk Enterprise Security vs Splunk ITSI (IT Service Intelligence) comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Splunk Enterprise Security and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.

Find out in this report how the two Security Information and Event Management (SIEM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Splunk Enterprise Security vs. Splunk ITSI (IT Service Intelligence) Report (Updated: May 2023).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The best feature is that onboarding to the SIM solution is quite easy. If you are using cloud-based solutions, it's just a few clicks to migrate it.""Azure Application Gateway makes things a lot easier. You can create dashboards, alert rules, hunting and custom queries, and functions with it.""Previously, it was a little bit difficult to find where an incident came from, including which IP address and which country. So in Sentinel, it's very easy to find where the incident came from since we can easily get the information from the dashboard, after which we take action quickly.""Sentinel's most important feature is the ability to centralize all the logs in one place. There's no need to search multiple systems for information.""It's pretty powerful and its performance is pretty good.""Investigations are something really remarkable. We can drill down right to the raw logs by running different queries and getting those on the console itself.""Sentinel has an intuitive, user-friendly way to visualize the data properly. It gives me a solid overview of all the logs. We get a more detailed view that I can't get from the other SIEM tools. It has some IP and URL-specific allow listing""The features that stand out are the detection engine and its integration with multiple data sources."

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"The SIEM is the most valuable feature of the product.""It is very stable. We have not had any problems.""We can present to our management in real time the security of the batch management for the PCs, security regarding the network equipment. We're currently working in the Azure Cloud project, so we can send any logs from the cloud to Splunk. We can monitor them and we can present to the managers and customers. It's a very good solution for reporting. We use Splunk for reporting and monitoring of any solution in the company.""I like Splunk's data aggregation and search capabilities.""You can use it to gather syslog messages from anything.""What I really like is that even if you have already collected the data, you can extract fields and can build searches.""It gives us the liberty to do more in terms of use cases.""The solution is the market leader."

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"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient.""The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean.""The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times.""We have a lot of teams using Splunk and they would be blind without it.""It's scalable and expands well.""ITSI's most valuable feature is that it's easy to integrate DLP.""Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered.""Alerts and episodes are valuable to me."

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Cons
"The solution could improve the playbooks.""We'd like to see more connectors.""There is room for improvement in entity behavior and the integration site.""If Azure Sentinel had the ability to ingest Azure services from different tenants into another tenant that was hosting Azure Sentinel, and not lose any metadata, that would be a huge benefit to a lot of companies.""I would like to be able to monitor applications outside of the Azure Cloud.""The solution could be more user-friendly; some query languages are required to operate it.""The reporting could be more structured.""The following would be a challenge for any product in the market, but we have some in-house apps in our environment... our apps were built with different parameters and the APIs for them are not present in Sentinel. We are working with Microsoft to build those custom APIs that we require. That is currently in progress."

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"The CIM model is the method Splunk uses to normalize data and categorize its important parts, but it is quite complex.""The use cases provided by Splunk are a good starting point, but could cover many additional topics to ensure that a smaller or less experienced shop might maximize the value of an ES deployment.""The product could be cheaper.""The user access control could be much more granular, so that the admins can control r/w/x access for specific features of the product like dashboards, etc.""I would like to see more SIEM functionality and a better ticket tool.""While Splunkbase (the app repository) has a lot of great content, some apps are terribly old and could stand to be updated or purged.""Could be more user friendly.""I find that the learning curve for Splunk is relatively lengthy."

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"Splunk ITSI lacks out-of-the-box solutions for enterprise users.""We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable.""The cost of the license could be lower.""Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal.""Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well.""It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs.""We have problems doing upgrades and operating alternate new versions.""It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."

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Pricing and Cost Advice
  • "It comes with a Microsoft subscription which the customer has, so they don't have to invest somewhere else."
  • "It is a consumption-based license model. bands at 100, 200, 400 GB per day etc. Azure Sentinel Pricing | Microsoft Azure"
  • "Good monthly operational cost model for the detection and response outcomes delivered, M365 logs don't count toward the limits which is a good benefit."
  • "I have had mixed feedback. At one point, I heard a client say that it sometimes seems more expensive. Most of the clients are on Office 365 or M365, and they are forced to take Azure SIEM because of the integration."
  • "It is kind of like a sliding scale. There are different tiers of pricing that go from $100 per day up to $3,500 per day. So, it just kind of depends on how much data is being stored. There can be additional costs to the standard license other than the additional data. It just kind of depends on what other services you're spinning up in Azure, or if you're using something like Azure log analytics."
  • "I am just paying for the log space with Azure Sentinel. It costs us about $2,000 a month. Most of the logs are free. We are only paying money for Azure Firewall logs because email logs or Azure AD logs are free to use for us."
  • "Sentinel is a bit expensive. If you can figure a way of configuring it to meet your needs, then you can find a way around the cost."
  • "Azure Sentinel is very costly, or at least it appears to be very costly. The costs vary based on your ingestion and your retention charges."
  • More Microsoft Sentinel Pricing and Cost Advice →

  • "Pricing and licensing is quite expensive. But for the value the product provides, it seems at par in the market."
  • "Although Splunk is an expensive product, it is designed to be utilized across your organization in order to maximize your ROI and lower your TCO."
  • "It is not cheap."
  • "Splunk Enterprise becomes extremely expensive after the 20GB/month license."
  • "You will eat up whatever you purchase quickly. The level of insights that Splunk empowers is addictive."
  • "Splunk licensing model might seem expensive but with all the gain in functionalities you will have compared to traditional SIEM solutions I think it’s worth the price."
  • "Pricing is pretty fair."
  • "While licensing can be a concern, there are ways to reduce the licensing costs including filtering some events."
  • More Splunk Enterprise Security Pricing and Cost Advice →

  • "I would prefer that the price be reduced, as it would be easier to implement it and to sell it."
  • "Splunk pricing is high."
  • "The pricing of Splunk is a bit high."
  • "Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."
  • "Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
  • "Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."
  • "Splunk ITSI is an expensive tool, and we need to purchase the utility license."
  • "Pricing has some room for improvement."
  • More Splunk ITSI (IT Service Intelligence) Pricing and Cost Advice →

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    Comparison Review
    Vinod Shankar
    Questions from the Community
    Top Answer:Yes, Azure Sentinel is a SIEM on the Cloud. Multiple data sources can be uploaded and analyzed with Azure Sentinel and… more »
    Top Answer:It would really depend on (1) which logs you need to ingest and (2) what are your use cases Splunk is easy for… more »
    Top Answer:We like that Azure Sentinel does not require as much maintenance as legacy SIEMs that are on-premises. Azure Sentinel is… more »
    Top Answer:For tools I’d recommend:  -SIEM- LogRhythm -SOAR- Palo Alto XSOAR Doing commercial w/o both (or at least an XDR) is… more »
    Top Answer:Splunk handles a high amount of data very well. We use Splunk to capture information and as an aggregator for monitoring… more »
    Top Answer:The most valuable feature of Splunk Enterprise Security is website activity monitoring.
    Top Answer:The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a… more »
    Top Answer:The product is expensive. It's one of the most expensive options, although maybe not as expensive as Datadog.
    Top Answer:It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter… more »
    Comparisons
    Also Known As
    Azure Sentinel
    Learn More
    Overview

    Microsoft Sentinel is a scalable, cloud-native, security information event management (SIEM) and security orchestration automated response (SOAR) solution that lets you see and stop threats before they cause harm. Microsoft Sentinel delivers intelligent security analytics and threat intelligence across the enterprise, providing a single solution for alert detection, threat visibility, proactive hunting, and threat response. Eliminate security infrastructure setup and maintenance, and elastically scale to meet your security needs—while reducing IT costs. With Microsoft Sentinel, you can:

    - Collect data at cloud scale—across all users, devices, applications, and infrastructure, both on-premises and in multiple clouds

    - Detect previously uncovered threats and minimize false positives using analytics and unparalleled threat intelligence from Microsoft

    - Investigate threats with AI and hunt suspicious activities at scale, tapping into decades of cybersecurity work at Microsoft

    - Respond to incidents rapidly with built-in orchestration and automation of common tasks

    To learn more about our solution, ask questions, and share feedback, join our Microsoft Security, Compliance and Identity Community.

    Splunk Enterprise Security is a SIEM, log management, and IT operations analytics tool. The solution provides users with the ability to secure their information and manage their data in the cloud, data centers, or other applications. Splunk Enterprise Security also offers visibility from different areas, levels, and devices, rather than from a single system, thus, providing its users with flexibility. Splunk Enterprise Security can monitor data and analyze, detect, and prevent intrusions. This benefits users as it provides alerts to possible intrusions, helps users to be proactive, and reduces risk factors. 

    Full visibility across your environment

    Break down data silos and gain actionable intelligence by ingesting data from multicloud and on-premises deployments. Get full visibility to quickly detect malicious threats in your environment.

    Fast threat detection

    Defend against threats with advanced security analytics, machine learning and threat intelligence that focus detection and provide high-fidelity alerts to shorten triage times and raise true positive rates.

    Efficient investigations

    Gather all the context you need and initiate flexible investigations with security analytics at your fingertips. The built-in open and extensible data platform boosts productivity and drives down fatigue.

    Open and scalable

    Built on an open and scalable data platform, you can stay agile in the face of evolving threats and business needs. Splunk meets you where you are on your cloud journey, and integrates across your data, tools and content.

    Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

    It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

    The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

    With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

    Sample Customers
    Microsoft Sentinel is trusted by companies of all sizes including ABM, ASOS, Uniper, First West Credit Union, Avanade, and more.
    Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.
    TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
    Top Industries
    REVIEWERS
    Financial Services Firm22%
    Computer Software Company11%
    Manufacturing Company8%
    Comms Service Provider8%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Financial Services Firm10%
    Government9%
    Manufacturing Company7%
    REVIEWERS
    Computer Software Company18%
    Financial Services Firm15%
    Government10%
    Energy/Utilities Company8%
    VISITORS READING REVIEWS
    Financial Services Firm15%
    Computer Software Company14%
    Government9%
    Manufacturing Company7%
    REVIEWERS
    Financial Services Firm38%
    Computer Software Company13%
    Logistics Company13%
    Insurance Company13%
    VISITORS READING REVIEWS
    Financial Services Firm19%
    Computer Software Company13%
    Government13%
    Manufacturing Company8%
    Company Size
    REVIEWERS
    Small Business33%
    Midsize Enterprise21%
    Large Enterprise47%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise16%
    Large Enterprise60%
    REVIEWERS
    Small Business31%
    Midsize Enterprise12%
    Large Enterprise57%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise13%
    Large Enterprise68%
    REVIEWERS
    Small Business10%
    Midsize Enterprise17%
    Large Enterprise72%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise7%
    Large Enterprise79%
    Buyer's Guide
    Splunk Enterprise Security vs. Splunk ITSI (IT Service Intelligence)
    May 2023
    Find out what your peers are saying about Splunk Enterprise Security vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: May 2023.
    765,234 professionals have used our research since 2012.

    Splunk Enterprise Security is ranked 2nd in Security Information and Event Management (SIEM) with 221 reviews while Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 27 reviews. Splunk Enterprise Security is rated 8.4, while Splunk ITSI (IT Service Intelligence) is rated 8.0. The top reviewer of Splunk Enterprise Security writes "It has a drag-and-drop interface, so you don't need to know SQL or Java to construct a query ". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides a unified view of alerts and supports heat maps and glass tables for visualization and monitoring". Splunk Enterprise Security is most compared with Wazuh, Dynatrace, IBM Security QRadar, Elastic Security and Azure Monitor, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, BMC TrueSight Operations Management and Splunk APM. See our Splunk Enterprise Security vs. Splunk ITSI (IT Service Intelligence) report.

    We monitor all Security Information and Event Management (SIEM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.