Splunk ITSI (IT Service Intelligence) vs xMatters comparison

Splunk and Everbridge are both solutions in the IT Alerting and Incident Management category. Splunk is ranked #4 with an average rating of 8.6, while Everbridge is ranked #13. Splunk holds a 2.0% mindshare in IMS, compared to Everbridge’s 4.4% mindshare. Additionally, 98% of Splunk users are willing to recommend the solution, compared to 96% of Everbridge users who would recommend it.

Splunk ITSI (IT Service Int...

Read 64 Splunk ITSI (IT Service Intelligence) reviews

5,892 Views
943 Comparison Views

98% willing to recommend

xMatters

Read 31 xMatters reviews

2,813 Views
2,504 Comparison Views

96% willing to recommend

Splunk ITSI (IT Service Int...

xMatters

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jan 2, 2025

xMatters and Splunk ITSI compete in the IT service management space. xMatters has the upper hand in integration capabilities and customer service, while Splunk ITSI is stronger in analytics and machine learning.

Features: xMatters offers automated incident management and integrates seamlessly with ServiceNow to improve resolution times and user management. It provides on-call rotation automation and accurate incident logging. Splunk ITSI features advanced analytics and machine learning, providing anomaly detection, predictive capabilities, and comprehensive IT service management.

Room for Improvement: xMatters could enhance its reporting capabilities, streamlining integration processes, and offer more intuitive customization features. It also requires better community support. Splunk ITSI needs more cost-effective pricing, improved predictive analytics, and simpler integration and customization processes to maximize its potential.

Ease of Deployment and Customer Service: xMatters is versatile across private, public, and hybrid cloud environments and is praised for an intuitive platform and excellent customer service. Splunk ITSI is flexible across cloud configurations but struggles with integration and has a steep learning curve. xMatters user service is more engaging and personalized compared to Splunk ITSI's standard experience.

Pricing and ROI: xMatters’ pricing is based on the number of users rather than alerts, offering a better ROI when used for notifications from multiple monitoring tools. Though considered expensive, it provides cost savings through improved incident management. Splunk ITSI is premium-priced, which might be a barrier for some organizations, but its analytics and integration capabilities justify the cost for larger enterprises seeking deep insights.

To learn more, read our detailed Splunk ITSI (IT Service Intelligence) vs. xMatters Report (Updated: August 2026).

Buyer's Guide

Splunk ITSI (IT Service Intelligence) vs. xMatters

August 2026

Download the complete report

Helped 909,725 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Splunk ITSI (IT Service Int...

Ranking in IT Alerting and Incident Management

4th

Average Rating

8.4

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (10th)

xMatters

Ranking in IT Alerting and Incident Management

13th

Average Rating

8.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2026, in the IT Alerting and Incident Management category, the mindshare of Splunk ITSI (IT Service Intelligence) is 2.0%, down from 2.4% compared to the previous year. The mindshare of xMatters is 4.4%, down from 7.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
Splunk ITSI (IT Service Intelligence)	2.0%
xMatters	4.4%
Other	93.6%

IT Alerting and Incident Management

Featured Reviews

DhirendraSingh2

Senior Consultant at a consultancy with 10,001+ employees

Service health has been monitored and visual insights support proactive telecom operations

The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.

Read full review

Dean-Robinson

Sr. Developer at a media company with 10,001+ employees

A versatile solution with excellent logging capabilities that reduced our time to resolve

The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes. There are a couple of improvements that xMatters could make to the incident hub, where we can manage high-priority incidents. More sharing capability between collaborating incident managers would be good to see, including the ability to whiteboard. That would allow them to share and sketch out ideas while looking for a solution. Those two features are essential, and that's why we want to use the solution in conjunction with Everbridge because xMatters doesn't have them.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is event correlation, which ensures that only one ticket is generated per issue, eliminating duplicates and reducing noise from multiple alerts."

"The solution has been stable."

"It has saved me a lot of money and a lot of time."

"Splunk ITSI can be easily integrated with the incident management platform. You can automate workflows and certain actions can be taken."

"Customers have noted the solution helps streamline incident management."

"Real-time indexing in Splunk ITSI (IT Service Intelligence) has helped me by requiring me to take actions as soon as possible before the customer even notices the issue."

"The glass tables are very helpful."

"With Splunk ITSI (IT Service Intelligence), all alerts feed into one tool, providing rich dashboards and visualizations for our team to look at, making it a standout feature."

More Splunk ITSI (IT Service Intelligence) pros

"This has made it much easier to send notifications to a group or individual, as you just need to know the name and the message to send."

"It has reduced the time to engage engineers, which leads to improved ticket resolution and ultimately to improved service provision for our clients, with our systems down for less time because the engineers are engaged much faster."

"After implementing the solution and updating the groups/on-call list we have seen a huge volume of increase in the Time of React, which helps us to alert the right resources within a fraction of seconds (after the alert is generated) and allows for quick notification and a faster restoration process."

"The ability to notify teams and monitor those notifications in real-time is valuable. Time-based escalation of notifications helps us resolve issues much more quickly."

"We have reduced the time it takes to resolve major incidents through xMatters’s conference bridge management solution."

"The cloud solution reduces alarming to the core, which means no need to provision your server, which is great."

"The on-call schedule that they have for groups is amazing in terms of how it works and how it triggers. You don't need to do anything. You just upload the users, and you have the calendar of the schedules. It is amazing how it works and how easy it is to work with this feature."

"The two-way integration between ServiceNow and xMatters allows us to assign tickets to support personnel faster and respond to incidents faster."

More xMatters pros

Cons

"ITSI currently lacks the capability for automated response, mitigation, and remediation."

"While Splunk has existing add-ons, they are unreliable and do not provide accurate results."

"Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules."

"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."

"While integrating services and KPIs in ITSI is straightforward, I found it challenging to analyze them with the service analyzers; specifically, using the deep dive feature to pinpoint the exact source and time of an issue proved difficult."

"From my perspective (since I don't have administrator or developer access to Splunk ITSI), we could have a better user interface."

"There should be entity conflict resolution, specifically regarding duplicate entities. There should be case sensitivity for various keys amongst entities, specifically host names. We need IT metrics-based indexes and more content packs. I know they are coming out with these features"

"The biggest improvement area is making it open to developers. Right now, it is very closed. It can only be downloaded by people who have a license to and not everyone. If it is open to everybody, more people will use it."

More Splunk ITSI (IT Service Intelligence) cons

"The reporting functionality could be improved, as it can be somewhat restrictive sometimes."

"If you are not one of the big players of their customers, the chance that one of your minor wishes will granted are very small."

"The user interface could be more intuitive. Once you know what you're doing, you're fine. However, if you don't know where to start then it can be a bit difficult to figure out how to make it work and how it will function together with different tools in the Flow Designer."

"Every time that I say, "I need extra licenses to make sure that all Level 1 and 2s have their own xMatters account," they keep telling me that it is too expensive."

"Reporting is the weakest point of xMatters. Since xMatters has very limited reporting and only maintains logs of events for a short period of time, we export event and conference logs to our ITSM solution."

"We have to create an Excel sheet for onboarding users and then upload it. But if an employee resigns, we don't have any checkpoints to validate whether the user is still active or not. We have to do that manually every week: Check who has left the organization, and do a cross-check, whether this person had any licenses or signed in to xMatters."

"While the documentation is good, the knowledge base - the collection of user supported community forums - is a little weak compared to some of the other products I've used. If I have a problem that I can't find the answer to in the documentation, there are very few places to go after that, because the user base, the community forums, are not strong for me to find someone who's had the same issue as me, and find out what the answer to their problem was. That's somewhat of a weak point."

"They could make the product more customizable."

More xMatters cons

Pricing and Cost Advice

"Splunk pricing is high."

"Splunk ITSI is an expensive tool, and we need to purchase the utility license."

"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."

"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."

"Splunk ITSI is expensive."

"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"

"Splunk ITSI is expensive compared to other tools."

"It would have been good if the product cost was much lower."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

"I'm not really involved with the cost standpoint. I've only heard rumors of how much it costs, and if it costs what I think it costs, its cost is very high as compared to a lot of other tools that we're using here. It seems on the higher end from a cost standpoint."

"The pricing is too high... we procured 150 licenses and we have almost 1,500 users in IT. We had to come up with a few ideas for determining which users get a license and which users don't need one. Due to the limitation of the number of licenses, we were unable to integrate the user profiles with Active Directory."

"I do not think it is worth the value."

"Then, in pricing, you are limited on your number of SMS messages that you can send a month and the licensing cost annually."

"The features they provide, versus the cost, are pretty good."

"This is a subscription-based, SaaS solution."

"There's a significant difference between a full license, which allows people to respond to and acknowledge receipt of messages, and a more scaled-down license, which just allows people to see the notification. So we need to evaluate what license they need when onboarding new users because the full license is significantly more expensive."

"The only potential concern is professional services. They are capable, but like to bill on an hourly basis."

More xMatters pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which IT Alerting and Incident Management solutions are best for your needs.

See recommendations

909,725 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

16%

Manufacturing Company

10%

Outsourcing Company

Construction Company

Financial Services Firm

11%

Construction Company

10%

Performing Arts

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	8
Large Enterprise	46

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	24

Questions from the Community

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

From a pricing perspective, it is not that bad because we get it from a distributor and do not purchase it directly from Splunk. We get it from a distributor who gives the pricing to a partner and ...

See all answers

What needs improvement with Splunk ITSI (IT Service Intelligence)?

In terms of improvements for Splunk ITSI (IT Service Intelligence), I would suggest adding more out-of-the-box plugins and adapters, especially as there is a high demand for observability and dashb...

See all answers

What is your primary use case for Splunk ITSI (IT Service Intelligence)?

I use Splunk ITSI (IT Service Intelligence) as a manager of the managers, a tool sitting on top of all the other observability tools. It gets the alerts feed from all the sources such as Splunk Ent...

See all answers

Ask a question

Earn 20 points

Comparisons

Avantra vs Splunk ITSI (IT Service Intelligence)

Compared 8% of the time

ServiceNow IT Operations Management vs Splunk ITSI (IT Service Intelligence)

Compared 7% of the time

Dynatrace vs Splunk ITSI (IT Service Intelligence)

Compared 7% of the time

Splunk AppDynamics vs Splunk ITSI (IT Service Intelligence)

Compared 6% of the time

BigPanda vs Splunk ITSI (IT Service Intelligence)

Compared 5% of the time

More Splunk ITSI (IT Service Intelligence) Competitors

PagerDuty Operations Cloud vs xMatters

Compared 24% of the time

Opsgenie vs xMatters

Compared 18% of the time

Everbridge IT Alerting vs xMatters

Compared 17% of the time

FireHydrant vs xMatters

Compared 10% of the time

ServiceNow vs xMatters

Compared 5% of the time

More xMatters Competitors

Product Reports

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

July 2026

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Buyer's Guide

xMatters

July 2026

Download xMatters product report

Also Known As

No data available

xMatters IT Management

Overview

Splunk ITSI offers intelligent alerting, predictive analysis, customizable dashboards, and improves visibility and monitoring through Service Analyzer and Glass Tables. Event correlation enhances incident management, reducing alert fatigue, and improves mean time to resolution.

Splunk ITSI enables businesses to proactively monitor their IT environments by offering functionalities that reduce noise and provide enhanced visibility through sophisticated dashboards. Service Analyzer and Glass Tables facilitate the monitoring of KPIs, allowing for the prompt identification of potential issues. The platform's event correlation capabilities streamline incident management. Its scalability efficiently supports large data volumes, integrating diverse data resources while incorporating AI for predictive insights. Future improvements are sought in integration, documentation, and user-friendly interfaces, with an emphasis on simplifying configurations in expansive deployments.

What are the Key Features of Splunk ITSI?

Intelligent Alerting: Provides proactive monitoring and noise reduction.
Service Analyzer: Enables KPI monitoring and issue identification.
Glass Tables: Allows visual monitoring of crucial metrics.
Event Correlation: Simplifies incident management and reduces alert fatigue.
Scalability: Supports large data volumes and integrates vast data sources.

What Benefits and ROI can Users Expect from Splunk ITSI?

Proactive Monitoring: Enhances ability to foresee and mitigate IT issues.
Improved Resolution Time: Accelerates incident resolution and operational efficiency.
Enhanced Business Resilience: Strengthens IT operations through detailed insights.

Industries leverage Splunk ITSI to monitor infrastructure and applications effectively, employing its Service Analyzer and KPI models. Especially in sectors requiring stringent incident management and predictive analytics, integrations like ServiceNow enable visual health assessments and automated anomaly detection, positioning ITSI as a manager of managers by enhancing IT operations with comprehensive reporting and alert correlations.

Splunk

xMatters provides robust automated notifications and incident management, enhancing alerting and critical IT incident handling with seamless integrations, ensuring timely communications.

xMatters is designed for efficient incident management and streamlined IT alerting. It offers flexibility through integrations with ServiceNow, Slack, and others, enhancing communication and workflow management during critical events. Users highlight the SaaS model, customizable on-call scheduling, and effective communication tools. These features reduce incident response times, enhance message delivery, and support team collaboration across platforms.

What features make xMatters stand out?

REST API Automation: Facilitates seamless integration and automation.
Intuitive UI: Simplifies the user experience for managing workflows.
Workflow Builder: Enhances customization for incident processes.
Integration Flexibility: Supports various tools like ServiceNow and Slack.
Customizable Scheduling: Offers tailored on-call schedules and escalation paths.
Automated Notifications: Streamlines incident response times.
Robust Logging: Ensures reliability in tracking system activities.
Device Management: Offers comprehensive control over notification devices.
Self-Service Capabilities: Empowers users in managing their alerts and settings.
Conference Bridging: Facilitates communication during incident resolution.

What benefits should users consider in reviews?

Operational Efficiency: Enhanced by seamless integrations.
Improved Incident Response: Driven by automated notification and escalation pathways.
User Empowerment: Through self-service and device management features.
Accessibility: Enabled by a SaaS-based infrastructure.
Collaboration: Boosted through messaging and conference features.

xMatters supports industries in managing IT incidents and emergency notifications. Teams prioritize alerts, maintain on-call schedules, and automate response workflows, particularly integrating with tools like ServiceNow for critical event handling. Its application in infrastructure monitoring and proactive engagement is notable across sectors.

Everbridge

Sample Customers

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Buyer's Guide

Splunk ITSI (IT Service Intelligence) vs. xMatters

August 2026

Free Report: Splunk ITSI (IT Service Intelligence) vs. xMatters

Find out what your peers are saying about Splunk ITSI (IT Service Intelligence) vs. xMatters and other solutions. Updated: August 2026.

DOWNLOAD NOW

909,725 professionals have used our research since 2012.

See our Splunk ITSI (IT Service Intelligence) vs. xMatters report.

See our list of best IT Alerting and Incident Management vendors.

We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.