Splunk ITSI (IT Service Intelligence) vs Stackify comparison

Splunk ITSI (IT Service Int...

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Executive SummaryUpdated on Jul 24, 2024

Stackify and Splunk ITSI (IT Service Intelligence) are two prominent products in IT monitoring and analytics. Splunk ITSI is considered superior due to its comprehensive features, making it worth the higher price.

Features: Stackify offers valuable error tracking, performance monitoring, and application diagnostics. Splunk ITSI provides advanced analytics, correlation capabilities, and a powerful IT operations platform.

Room for Improvement: Stackify could improve its dashboard customization, integration options, and real-time alerting. Splunk ITSI needs more intuitive navigation, simplified data ingestion, and reduced deployment overhead.

Ease of Deployment and Customer Service: Stackify is praised for its straightforward deployment and responsive support. Splunk ITSI has mixed reviews for deployment complexity but strong customer support.

Pricing and ROI: Stackify offers competitive pricing with a quicker ROI. Splunk ITSI, though higher in cost, justifies its pricing with extensive capabilities and longer-term ROI benefits.

To learn more, read our detailed Splunk ITSI (IT Service Intelligence) vs. Stackify Report (Updated: September 2025).

Splunk ITSI (IT Service Intelligence) vs. Stackify

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Splunk ITSI (IT Service Int...

Ranking in Application Performance Monitoring (APM) and Observability

10th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (3rd)

Stackify

Ranking in Application Performance Monitoring (APM) and Observability

60th

Average Rating

7.8

Number of Reviews

Ranking in other categories

IT Infrastructure Monitoring (59th), Log Management (58th)

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Splunk ITSI (IT Service Intelligence) is 0.7%, down from 0.8% compared to the previous year. The mindshare of Stackify is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
Splunk ITSI (IT Service Intelligence)	0.7%
Stackify	0.4%
Other	98.9%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Ahmed Naguib

Director at Techpace

Identifying complex diagnostics and alert management improvements needed

The best features of Splunk ITSI (IT Service Intelligence) are the APM, the Application Performance Monitoring, and the diagnostic capabilities. It is state-of-the-art. The intelligent alerting in Splunk ITSI (IT Service Intelligence) is very good. The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems. It is very effective. The customizable dashboards in Splunk ITSI (IT Service Intelligence) facilitate our customers because they are highly adaptable. We have multiple types of dashboards, depending on who will be utilizing them, such as engineering, middle management, IT heads, or NOC teams that will be monitoring systems. The metrics I rely on for monitoring in Splunk ITSI (IT Service Intelligence) depend on what kind of asset or CI we are monitoring. For applications, we have the number of concurrent transactions, response time from the database, and write time on the desk. There are multiple parameters and metrics that we utilize in the monitoring part within ITSI.

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Moses Arigbede

Head of DevOps at Partsimony

Easy to set up with great custom dashboards but needs to improve non-.NET infrastructure

They need to improve non-.NET infrastructure. We always had difficulty when it comes to reporting or metrics that come from Linux operating systems and Docker containers. For anything that runs within the Unix environment, we always had problems with them, however, if it was a document-based application, Stackify was 100%, it gave everything. Now, the aggregation agent, the metric agent for Stackify for Linux, collects everything. When I say everything, I mean, everything. It collects so much information that we now started to term it as useless data as all that ingestion will just come in and overwhelm your log retention limit for the month and really this spike up your cost at the end of the month. You'll need to do a lot in order to train down the data coming in from all your Linux environments, to get to what you really need, which actually takes some time as well. I would like to be able to see metrics about individual running containers on the host machines. Stackify has not really gotten that right, as far as I'm concerned. Netdata has done a better job and New Relic has also done a better job. They need to improve on that. We need to be able to see the individual resource usage of containers running within a particular host.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Having a structure on how to resolve incidents is the most valuable aspect."

"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."

"The flexibility to develop and consolidate many solutions into one platform is great."

"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."

"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."

"The most valuable feature is event correlation, which ensures that only one ticket is generated per issue, eliminating duplicates and reducing noise from multiple alerts."

"I like ITSI's glass tables. They're easy to navigate by clicking through them. The interface isn't that much different from other products I've used. It provides all the information we need in one place."

"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."

More Splunk ITSI (IT Service Intelligence) pros

"The deployment is very fast."

"The solution is stable and reliable."

"The performance dashboard and the accurate level of details are beneficial."

"The filter feature on Stackify is one of the features I found valuable. It's awesome. When I want to get the application logs, the solution gives me many filters. For example, if I want to get logs from my test environment, the option is there for me to select the environment from Stackify, and you can also select the particular application, and you'll see the information you need there. The filter feature alone and the fact that Stackify offers a lot of different filters is what I like the most about the solution because I've used other tools with the filter feature, but the filtering was very difficult, versus Stackify that has good filtering. On Stackify, you can filter the information by the last one hour, or the last four hours, and you can also select the date range and specify the timestamp, then the solution will give you the information based on the date range you specified. Another feature I found valuable on Stackify is its rating feature because it tells you how your application is faring. For example, a rating of A means excellent, while a rating of F means very bad, or that your application is not doing well at all. The ratings are from A to F. I also like that Stackify helps you in terms of load management because the solution gives you information on overutilized resources. These are the most valuable features of the solution."

Cons

"The biggest improvement area is making it open to developers. Right now, it is very closed. It can only be downloaded by people who have a license to and not everyone. If it is open to everybody, more people will use it."

"I believe the refresh time should be faster."

"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."

"The problem becomes the price, as Splunk is an expensive product."

"The end-to-end visibility in Splunk ITSI is limited and has room for improvement."

"Currently, Glass tables in ITSI only display metrics related to KPIs."

"When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature."

"Splunk ITSI consumes a lot of CPU resources."

More Splunk ITSI (IT Service Intelligence) cons

"It should be easily scalable and configurable in different instances."

"I would like to be able to see metrics about individual running containers on the host machines."

"The search feature could be improved."

"I've not used Stackify for a while, and I'm currently using a solution now that's not as good as Stackify. Among the solutions I've been using so far, Stackify has been one of the best for me, but there's always room for improvement. For example, I don't know if it's just me, but when I try to get the log from Stackify, sometimes it doesn't appear in real-time. It takes a few minutes before the logs appear. When I redeploy my solution and the application starts, I don't see the logs immediately, and it would take two to three minutes before I see the logs. I don't know if other customers have a similar experience. It's the wait time for the logs to appear that's a concern for me, could be improved, and is what the Stackify team should be looking into. In terms of any additional feature that I'd like added to the solution, I'm not sure if Stackify has a way to export logs out. I've been trying to do it. On the solution, you can click on a spiral-like icon and it shows you the entire error, and I'd prefer an export button that would let me download the error and save that into a text file, for example, so it'll be available on my local machine for me to reference it, especially because the log keeps going and as you're using the solution, the system keeps pushing messages on to Stackify, so if I'm looking at a particular error at 12:05 PM, for example, by the time I go back to my system and would like to revisit the error at 12:25 PM, on Stackify, the logs would have gone past that level and I won't see it again which makes it difficult. When you now go back to that timestamp, you don't tend to see it immediately, but if the solution had an export feature for me to save that particular error information on my local machine for reference at a later time, I won't have to go back to Stackify. I just go to that log, specifically to that particular export that I've received on my local machine. I can get it and review it, and it would be easier that way versus me going back to Stackify to find that particular error and request that particular information."

Pricing and Cost Advice

"Splunk ITSI is expensive."

"Pricing has some room for improvement."

"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."

"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."

"Splunk ITSI is expensive compared to other tools."

"It would have been good if the product cost was much lower."

"The licensing is based on data usage."

"Splunk ITSI is expensive."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

"The price is variable. It depends on how much data we have received in that particular month. Usually, it goes up to $2,000, or, at times, $3,000 USD per month."

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Top Industries

By visitors reading reviews

Financial Services Firm

18%

Manufacturing Company

10%

Computer Software Company

10%

Government

Financial Services Firm

14%

Comms Service Provider

Media Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	9
Large Enterprise	32

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	2
Large Enterprise	2

Questions from the Community

What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

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What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.

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What needs improvement with Splunk ITSI (IT Service Intelligence)?

Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specific...

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Comparisons

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BigPanda vs Splunk ITSI (IT Service Intelligence)

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Splunk AppDynamics vs Splunk ITSI (IT Service Intelligence)

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New Relic vs Stackify

Compared 46% of the time

Dynatrace vs Stackify

Compared 23% of the time

Splunk Enterprise Security vs Stackify

Compared 18% of the time

Datadog vs Stackify

Compared 14% of the time

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Product Reports

Splunk ITSI (IT Service Intelligence)

Download Splunk ITSI (IT Service Intelligence) product report

Splunk ITSI (IT Service Intelligence) report

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Overview

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

Stackify is an application performance management (APM) solution that combines application performance monitoring with logs, errors, and reporting. It is a SaaS solution that is developer-focused. Users can quickly scan, identify, and repair issues with applications. Stackify APM offers valuable tools, such as Prefix and Retrace, which help to make it a comprehensive and valuable APM solution. Stackify is now part of the Netreo family of IT Infrastructure Management (ITIM), which is considered one of the fastest-growing IT organizations in the marketplace today.

Stackify Prefix

Stackify Prefix helps developers write better code, faster. The tool examines, tests, and approves code as it is being written. Almost every new application is code-perfect, negating the need for exhausting troubleshooting and frustrating time-consuming code review.

Prefix is able to discover poor-performing SQL queries, ORM queries, potential bottlenecks, and concealed exceptions prior to moving the application into production.

Prefix offers Summary Dashboards, intuitive suggestions, integrated logs, and distributed tracing. Distributed tracing expands visibility to cloud-native applications, microservices, and containers and can also provide additional transparency to cache services, web services, third-party services, and more. Users are able to easily move from logs to traces and back.

This valuable tool ensures developers are able to consistently release the best code possible in the least amount of time, while improving performance, productivity, and profitability.

Prefix is a very robust and easy-to-use tool. It can be used seamlessly with Linux, macOS, and Windows. Prefix integrates well with numerous languages, such as Java, Python, Ruby, PHP, Node.js, .Net, and .Net Core.

Stackify Retrace

Stackify Retrace is a user-friendly, trusted APM solution used in more than fifty countries worldwide. Users know that Retrace is able to ensure they can complete quicker, more efficient application development and consistently enhance overall application performance by suggesting important intuitive suggestions users need.

This solution is beneficial to both developers (Dev) and operations (Ops) personnel to learn to improve code and immediately finetune issues by:

Establishing effortless collaboration between Dev and Ops personnel via an easy-to-use GUI dashboard.
Delivering complete transparency of all stages of the application development process, from pre-development to production.
Utilizing performance protocols, such as error tracking, application logs, and code profiling, in real time in order to thoroughly understand how long a code will take to complete various tasks.
Improving overall efficiency and productivity by immediately discovering and repairing application issues.

Retrace Real User Monitoring (RUM) uses both front-end and back-end monitoring to give users a complete picture of what is going on with the applications. This intuitive dashboard displays performance with a complete breakdown of resource usage and integrates the server-side and client traces into one engaging, user-friendly, extensive view.

Retrace is an out-of-the-box solution that works seamlessly with Java stacks, PHP, Node.js, Ruby, Python, .Net, and .Net Core. It is also compatible with many of today’s popular frameworks, such as AWS, Azure, Elasticsearch, MongoDB, MySQL, Oracle, PostgreSQL, Redis, and SQL Server. Additionally, Retrace will work effectively with many cloud providers, containers, and languages, and offers excellent and easy integration with today's favorite tools such as Jira, Slack, Jenkins, and more.

Sample Customers

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

MyRacePass, ClearSale, Newitts, Carbonite, Boston Software, Children's International, Starkwood Media Group, Fewzion

Splunk ITSI (IT Service Intelligence) vs. Stackify