Splunk ITSI (IT Service Intelligence) vs Stackify comparison

Splunk ITSI (IT Service Int...

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Executive SummaryUpdated on Jul 24, 2024

Stackify and Splunk ITSI (IT Service Intelligence) are two prominent products in IT monitoring and analytics. Splunk ITSI is considered superior due to its comprehensive features, making it worth the higher price.

Features: Stackify offers valuable error tracking, performance monitoring, and application diagnostics. Splunk ITSI provides advanced analytics, correlation capabilities, and a powerful IT operations platform.

Room for Improvement: Stackify could improve its dashboard customization, integration options, and real-time alerting. Splunk ITSI needs more intuitive navigation, simplified data ingestion, and reduced deployment overhead.

Ease of Deployment and Customer Service: Stackify is praised for its straightforward deployment and responsive support. Splunk ITSI has mixed reviews for deployment complexity but strong customer support.

Pricing and ROI: Stackify offers competitive pricing with a quicker ROI. Splunk ITSI, though higher in cost, justifies its pricing with extensive capabilities and longer-term ROI benefits.

To learn more, read our detailed Splunk ITSI (IT Service Intelligence) vs. Stackify Report (Updated: July 2025).

Splunk ITSI (IT Service Intelligence) vs. Stackify

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Splunk ITSI (IT Service Int...

Ranking in Application Performance Monitoring (APM) and Observability

12th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (4th)

Stackify

Ranking in Application Performance Monitoring (APM) and Observability

61st

Average Rating

7.8

Number of Reviews

Ranking in other categories

IT Infrastructure Monitoring (59th), Log Management (61st)

Mindshare comparison

As of August 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.7% compared to the previous year. The mindshare of Stackify is 0.2%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Srinivasulu Soolluru

Splunk ITSI Developer at Tata Consultancy

It speeds up incident response by automating alerts and ticket creation

When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature. In the Service Analyzer, we monitor the network infrastructure services and have a KPI for each service. When the value exceeds the threshold value, we can add the colors. For example, we can set it to green when the threshold value is within the limit. If it is red, then the value has passed the threshold. We want more colors in the service analyzer to display all these features.

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Kalyan Somisetty

Senior Developer at PRESIS KONSULT

Simple, easy to configure, and offers trial versions

In the next version, which I want to try, it'll show the comparison of the old responses of the APS. For example, how much time the old response and the new response with the changes. Right now, I cannot differentiate. The graphical interface should be able to capture nicely how much time it has taken and it should be very clear. Sometimes it confuses us. For example, what is this APA for? What were the average responses and how many requests have happened? It needs to give a clear picture. They should enable request and response capturing in the Stackify user interface to show what the request for the APA is. Then, it'll be very good. It should be able to capture the payload. For example, what is the request and what is the response? If it has a nice way of capturing everything then it would be easy. There is no need of using ELK again for logging. As of now, people will use Stackify or maybe Grafana for seeing the stats of the application or responses, however, it doesn't have the capabilities to show everything. People will go for any exception handling or checking the request and response in the ELK. If Stackify can do this future, then it'll be an easier single tool. It is anyway intercepting the logs, application logs. I don't think it's a big matter to capture extra data with the requested response. That requested response capturing also should be configurable since some people want the question response to be captured and for the people that don't want it, we can use that feature. It can be enabled as desired. Many people are using different monitoring tools like ELK, LogStash, and Splunk - many other tools. However, if you can make this kind of performance tool cover everything, then they will not shift to other solutions. It should be easily scalable and configurable in different instances. For example, if the same application is scaled up to differently, it should be easily integrable into Kubernetes pipelines. They should offer plugins to make it more easily integratable. For development enrollment, it should be free to use.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I like ITSI's glass tables. They're easy to navigate by clicking through them. The interface isn't that much different from other products I've used. It provides all the information we need in one place."

"Instant usability of gathered event metrics is available. We have metrics data from systems, and we can use that to instantly get system status and trends."

"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."

"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."

"We have a lot of teams using Splunk and they would be blind without it."

"Splunk ITSI offers a valuable visualization tree that allows us to map and analyze dependencies and co-dependency within our environment."

"It's scalable and expands well."

"The glass tables are very helpful."

More Splunk ITSI (IT Service Intelligence) pros

"The deployment is very fast."

"The solution is stable and reliable."

"The filter feature on Stackify is one of the features I found valuable. It's awesome. When I want to get the application logs, the solution gives me many filters. For example, if I want to get logs from my test environment, the option is there for me to select the environment from Stackify, and you can also select the particular application, and you'll see the information you need there. The filter feature alone and the fact that Stackify offers a lot of different filters is what I like the most about the solution because I've used other tools with the filter feature, but the filtering was very difficult, versus Stackify that has good filtering. On Stackify, you can filter the information by the last one hour, or the last four hours, and you can also select the date range and specify the timestamp, then the solution will give you the information based on the date range you specified. Another feature I found valuable on Stackify is its rating feature because it tells you how your application is faring. For example, a rating of A means excellent, while a rating of F means very bad, or that your application is not doing well at all. The ratings are from A to F. I also like that Stackify helps you in terms of load management because the solution gives you information on overutilized resources. These are the most valuable features of the solution."

"The performance dashboard and the accurate level of details are beneficial."

Cons

"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."

"It would be good if an interface was included in the next release."

"The cost of the license could be lower."

"We're getting alerts with delays of maybe five minutes, however, we'd like to see real-time alerting in the future."

"Splunk ITSI consumes a lot of CPU resources."

"When we check the service analyzer, and we have custom inputs, there are issues."

"While Splunk has existing add-ons, they are unreliable and do not provide accurate results."

"We also faced challenges relating to UI development."

More Splunk ITSI (IT Service Intelligence) cons

"It should be easily scalable and configurable in different instances."

"I would like to be able to see metrics about individual running containers on the host machines."

"I've not used Stackify for a while, and I'm currently using a solution now that's not as good as Stackify. Among the solutions I've been using so far, Stackify has been one of the best for me, but there's always room for improvement. For example, I don't know if it's just me, but when I try to get the log from Stackify, sometimes it doesn't appear in real-time. It takes a few minutes before the logs appear. When I redeploy my solution and the application starts, I don't see the logs immediately, and it would take two to three minutes before I see the logs. I don't know if other customers have a similar experience. It's the wait time for the logs to appear that's a concern for me, could be improved, and is what the Stackify team should be looking into. In terms of any additional feature that I'd like added to the solution, I'm not sure if Stackify has a way to export logs out. I've been trying to do it. On the solution, you can click on a spiral-like icon and it shows you the entire error, and I'd prefer an export button that would let me download the error and save that into a text file, for example, so it'll be available on my local machine for me to reference it, especially because the log keeps going and as you're using the solution, the system keeps pushing messages on to Stackify, so if I'm looking at a particular error at 12:05 PM, for example, by the time I go back to my system and would like to revisit the error at 12:25 PM, on Stackify, the logs would have gone past that level and I won't see it again which makes it difficult. When you now go back to that timestamp, you don't tend to see it immediately, but if the solution had an export feature for me to save that particular error information on my local machine for reference at a later time, I won't have to go back to Stackify. I just go to that log, specifically to that particular export that I've received on my local machine. I can get it and review it, and it would be easier that way versus me going back to Stackify to find that particular error and request that particular information."

"The search feature could be improved."

Pricing and Cost Advice

"Splunk ITSI is an expensive tool, and we need to purchase the utility license."

"Splunk ITSI is expensive."

"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."

"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"

"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."

"It depends on how big an organization is. If we have a lot of resources, the licensing needs to be upgraded. If we have a small environment, the licensing cost is definitely going to be less."

"The pricing of Splunk is a bit high."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

"The price is variable. It depends on how much data we have received in that particular month. Usually, it goes up to $2,000, or, at times, $3,000 USD per month."

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Top Industries

By visitors reading reviews

Financial Services Firm

19%

Government

10%

Computer Software Company

10%

Manufacturing Company

Financial Services Firm

15%

Computer Software Company

Media Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

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What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.

See all answers

What needs improvement with Splunk ITSI (IT Service Intelligence)?

Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules. This would help manage vulnerabilities effectively, allowing my organi...

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Compared 22% of the time

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Product Reports

Splunk ITSI (IT Service Intelligence)

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Splunk ITSI (IT Service Intelligence) report

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Overview

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

Stackify is an application performance management (APM) solution that combines application performance monitoring with logs, errors, and reporting. It is a SaaS solution that is developer-focused. Users can quickly scan, identify, and repair issues with applications. Stackify APM offers valuable tools, such as Prefix and Retrace, which help to make it a comprehensive and valuable APM solution. Stackify is now part of the Netreo family of IT Infrastructure Management (ITIM), which is considered one of the fastest-growing IT organizations in the marketplace today.

Stackify Prefix

Stackify Prefix helps developers write better code, faster. The tool examines, tests, and approves code as it is being written. Almost every new application is code-perfect, negating the need for exhausting troubleshooting and frustrating time-consuming code review.

Prefix is able to discover poor-performing SQL queries, ORM queries, potential bottlenecks, and concealed exceptions prior to moving the application into production.

Prefix offers Summary Dashboards, intuitive suggestions, integrated logs, and distributed tracing. Distributed tracing expands visibility to cloud-native applications, microservices, and containers and can also provide additional transparency to cache services, web services, third-party services, and more. Users are able to easily move from logs to traces and back.

This valuable tool ensures developers are able to consistently release the best code possible in the least amount of time, while improving performance, productivity, and profitability.

Prefix is a very robust and easy-to-use tool. It can be used seamlessly with Linux, macOS, and Windows. Prefix integrates well with numerous languages, such as Java, Python, Ruby, PHP, Node.js, .Net, and .Net Core.

Stackify Retrace

Stackify Retrace is a user-friendly, trusted APM solution used in more than fifty countries worldwide. Users know that Retrace is able to ensure they can complete quicker, more efficient application development and consistently enhance overall application performance by suggesting important intuitive suggestions users need.

This solution is beneficial to both developers (Dev) and operations (Ops) personnel to learn to improve code and immediately finetune issues by:

Establishing effortless collaboration between Dev and Ops personnel via an easy-to-use GUI dashboard.
Delivering complete transparency of all stages of the application development process, from pre-development to production.
Utilizing performance protocols, such as error tracking, application logs, and code profiling, in real time in order to thoroughly understand how long a code will take to complete various tasks.
Improving overall efficiency and productivity by immediately discovering and repairing application issues.

Retrace Real User Monitoring (RUM) uses both front-end and back-end monitoring to give users a complete picture of what is going on with the applications. This intuitive dashboard displays performance with a complete breakdown of resource usage and integrates the server-side and client traces into one engaging, user-friendly, extensive view.

Retrace is an out-of-the-box solution that works seamlessly with Java stacks, PHP, Node.js, Ruby, Python, .Net, and .Net Core. It is also compatible with many of today’s popular frameworks, such as AWS, Azure, Elasticsearch, MongoDB, MySQL, Oracle, PostgreSQL, Redis, and SQL Server. Additionally, Retrace will work effectively with many cloud providers, containers, and languages, and offers excellent and easy integration with today's favorite tools such as Jira, Slack, Jenkins, and more.

Sample Customers

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

MyRacePass, ClearSale, Newitts, Carbonite, Boston Software, Children's International, Starkwood Media Group, Fewzion

Splunk ITSI (IT Service Intelligence) vs. Stackify