SolarWinds Incident Response vs Splunk Cloud Platform comparison

SolarWinds Incident Response vs. Splunk Cloud Platform

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.5

SolarWinds Incident Response boosts efficiency, reduces costs, minimizes downtime, and achieves a 32% ROI by automating tasks.

Sentiment score

5.2

Users report Splunk Cloud Platform improves efficiency, reduces costs, and enhances security, though ROI perceptions vary.

Using Squadcast allows incidents to be tracked and timely actions to be taken, which minimizes downtime and leads to substantial cost savings related to revenue.

Deep Chandra

Senior DevOps Engineer at a computer software company with 501-1,000 employees

We have seen a return on investment by 32% and fewer employees are needed because the tool has a lot of AI automation.

Benjamin Ongutoye

DevOps Engineer at ZuriChat

If you can resolve issues in your environment without any production incidents, it directly impacts revenue.

For more quotes and insights, download the SolarWinds Incident Response report

Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees

We did not have a good experience with the Devo toolset, leading to efficiency gains from SOC tier one all the way to tier three in searches, reducing search time and fewer errors compared to Devo, resulting in great optimization.

Joshua Schafer

Director at a media company with 1,001-5,000 employees

Overall, our spend is about the same for much better capabilities.

Gregory Wierzchowski

Global Lead SIEM Engineer at a media company with 1,001-5,000 employees

We have observed between five to seven percent of the overall enterprise-wide applications that were flagged for frequent analysis and necessary cleanup, which saved my SVCs and licenses, ultimately translating to significant cost savings for my organization.

reviewer2899410

Sr.software engineer at a insurance company with 10,001+ employees

For more quotes and insights, download the Splunk Cloud Platform report

Customer Service

Sentiment score

7.4

SolarWinds Incident Response excels in customer support, offering prompt issue resolution and excellent service during outages.

Sentiment score

6.5

Splunk Cloud Platform customer service is praised for effectiveness but experiences occasional delays, especially for non-premium users.

You can directly raise a customer ticket and have a call with the customer team to resolve queries in a minimal time span.

For more quotes and insights, download the SolarWinds Incident Response report

Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees

Squadcast's customer support is very good, as they are always ready to help whenever we experience an outage.

PiyushMittal

Senior DevOps Engineer at Fareye

Most of the time, the integrations and everything was going well, so we did not have a reason to escalate any complaints.

Michael Gabriel

Works at a consultancy with 11-50 employees

I feel that Splunk's documentation is highly maintained, regular updates seem to happen, and I don't have any suggestions for improvement as it is currently at its best.

Karsh Trivedi

Security Engineer at Payatu

However, as I mentioned, sometimes they might not have proper knowledge or sometimes they are not sufficiently technical.

R Nandasana

Senior Information Technology Security Consultant at Mideast Data Systems

The CSMs and account managers in the channel team are great, providing assistance not just with selling the product but also for implementation, deployment, and aftercare.

For more quotes and insights, download the Splunk Cloud Platform report

Partner Account Manager at a wholesaler/distributor with 51-200 employees

Scalability Issues

Sentiment score

8.2

SolarWinds Incident Response scales impressively, handling growth and user additions smoothly, with robust integration and flexible adaptability for diverse needs.

Sentiment score

6.7

Splunk Cloud Platform is praised for seamless scalability and flexibility, though some face issues with licensing constraints or costs.

You can scale it as per your use case.

For more quotes and insights, download the SolarWinds Incident Response report

Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees

Squadcast's scalability is very good, and we can integrate multiple services inside Squadcast.

Manish-Kumar

Site Reliability Engineer at a tech vendor with 501-1,000 employees

It scales with the growth of my business.

Benjamin Ongutoye

DevOps Engineer at ZuriChat

If we have compliance requirements to just store logs, then Splunk Cloud Platform is not the right platform.

Dipesh-Bhawsar

Consultant at Principal Financial Group

If you purchase something initially and later have increased requirements, they can scale up and scale down your environment.

R Nandasana

Senior Information Technology Security Consultant at Mideast Data Systems

Splunk Cloud Platform's scalability works well, especially for smaller businesses, but can present issues for larger enterprises facing stricter regulations and greater integration requirements.

For more quotes and insights, download the Splunk Cloud Platform report

Partner Account Manager at a wholesaler/distributor with 51-200 employees

Stability Issues

Sentiment score

9.3

SolarWinds Incident Response is consistently praised for its stable, robust performance, with users unanimously confirming its reliability.

Sentiment score

7.8

Users praise Splunk Cloud Platform's stability, high availability, and effective support, despite occasional slowdowns and minor downtimes.

No quotes available

For more quotes and insights, download the SolarWinds Incident Response report

Its stability is commendable, enabling easy visibility into logs, effective data ingestion, and successful operations with diverse integrations and third-party platforms.

For more quotes and insights, download the Splunk Cloud Platform report

Partner Account Manager at a wholesaler/distributor with 51-200 employees

This is usually improved by following best practices such as optimizing SPL queries, using the proper index, and managing data correctly.

reviewer2815500

Jr. Oracle Apex Developer at a tech services company with 51-200 employees

I rate Splunk Cloud Platform a ten out of ten for stability and reliability.

Karsh Trivedi

Security Engineer at Payatu

Room For Improvement

SolarWinds Incident Response needs better interface, policy updates, documentation, pricing, syncing, deduplication rules, and alert resolution measures.

Splunk Cloud faces challenges with navigation, documentation, AI integration, costs, steep learning curve, and support, impacting user experience.

Call quality and response acknowledgment are the major things that would enhance my experience using Squadcast.

reviewer2836050

Senior Software Engineer at a tech vendor with 501-1,000 employees

Additionally, when adding a tag inside a Squadcast incident, there is no P0 option available; there is only P1 to P5, and it would be beneficial to have a tag related to P0 as well.

Deep Chandra

Senior DevOps Engineer at a computer software company with 501-1,000 employees

To reduce this noise, we utilize suppression and need deduplication rules.

For more quotes and insights, download the SolarWinds Incident Response report

Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees

I know there are tutorials on the website, but I feel if they rolled out more free courses on such things that provide a link to a free course for beginner training, I feel people would be interested in it.

reviewer2688711

Data Security Intern at a manufacturing company with 10,001+ employees

In terms of enhancement for Splunk Cloud Platform, I would say if we could create add-ons or if we get the capability to build add-ons directly through cloud, not talking about the add-on builder framework, but something editor-like where we will directly edit our conf files from any specific app or TA provided by Splunk Cloud Platform itself.

JigarHirani

Splunk Engineer at a recruiting/HR firm with 11-50 employees

I would suggest going for Splunk Cloud Platform because AWS, Microsoft Azure, and Google Cloud are very expensive in comparison.

Vaibhav Mahendra Kolhe

Soc Analyst at Softcell Technologies Limited

For more quotes and insights, download the Splunk Cloud Platform report

Setup Cost

Enterprise users appreciate SolarWinds Incident Response for its affordable, scalable pricing model without extra setup or licensing costs.

Splunk Cloud Platform offers robust features and subscription model pricing, but enterprise buyers find it expensive despite its value.

The pricing and licensing costs fit in the budget and are not too costly considering the features provided.

For more quotes and insights, download the SolarWinds Incident Response report

Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees

There is no cost related to setup and licensing, making it very affordable.

Deep Chandra

Senior DevOps Engineer at a computer software company with 501-1,000 employees

The pricing, setup cost, and licensing are reasonable compared to other tools.

Arun-Sharma

SRE Manager at a media company with 1-10 employees

Once you are in the partnership with Splunk Cloud Platform and with Cisco, you can have good discounts, you can make the deal and discuss, and they are willing to help you as a partner in finding the solution and finding your target.

reviewer2805738

Innovation Service Manager at a computer software company with 51-200 employees

When it comes to the cost of Splunk Cloud Platform, I would rate it a five from one to ten, with one being cheap and ten being expensive.

Ritesh Vishwakarma

Project Manager at Crest Data Systems

If you really need the SIEM solution, then it is very cost-effective for your company.

Hiten Nandasana

Angular developer at Flourish software

For more quotes and insights, download the Splunk Cloud Platform report

Valuable Features

SolarWinds Incident Response offers real-time alerts, seamless integration, and automation, enhancing efficiency and minimizing downtime costs.

Splunk Cloud Platform offers analytics, intuitive interface, scalability, and AI-driven insights for efficient threat detection and operational management.

Squadcast has impacted my organization positively by providing timely notifications through phone calls, SMS, and emails, enabling us to respond within that time range and maintain our system running.

For more quotes and insights, download the SolarWinds Incident Response report

Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees

This reliability has significantly impacted our team's response time, allowing us to redirect alerts directly to the respective microservice team owners' mobile phones, thus saving time during production alerts.

PiyushMittal

Senior DevOps Engineer at Fareye

Squadcast includes numerous features such as the ability to suppress alerts based on maintenance windows, manage services for various environments, create different services, and use workflows where I can add tagging and attach my Confluence page, which acts as a runbook.

Manish-Kumar

Site Reliability Engineer at a tech vendor with 501-1,000 employees

The most valuable feature of Splunk Cloud Platform is its robustness and ability to ingest logs.

Job Asiimwe

Sr Manager at Continued

The search capability utilizes the same compute assigned, and compared to on-premises, it is very efficient and fast because on-premises we had fixed compute assigned with limits set for searching per role or application.

HrishikeshNavkar

Senior Software Engineer at WorldPay US

The platform's alerting mechanism is valuable, as there is software that makes alarms in case of attacks.

Charles Roberti

Chief Executive Officer at ENAD

For more quotes and insights, download the Splunk Cloud Platform report

Categories and Ranking

SolarWinds Incident Response

Ranking in IT Alerting and Incident Management

5th

Average Rating

8.6

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Splunk Cloud Platform

Ranking in IT Alerting and Incident Management

3rd

Average Rating

8.4

Reviews Sentiment

5.6

Number of Reviews

112

Ranking in other categories

Data Visualization (3rd)

Mindshare comparison

As of October 2026, in the IT Alerting and Incident Management category, the mindshare of SolarWinds Incident Response is 1.7%, up from 0.3% compared to the previous year. The mindshare of Splunk Cloud Platform is 2.2%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
Splunk Cloud Platform	2.2%
SolarWinds Incident Response	1.7%
Other	96.1%

IT Alerting and Incident Management

Featured Reviews

Proactive alert routing has improved uptime and now reduces incident impact across teams

Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees

Squadcast requires improvement in that whenever team members upload notes, there is a restriction preventing them from manually resolving alerts. Alerts can only be resolved via proper signals from Alertmanager. Users should not be able to resolve incidents without manual intervention. This is a major requirement because team members sometimes resolve alerts manually, risking the resolution of critical alerts. Additionally, with multiple production environments and services, we receive multiple alerts for issues such as the same disk alert several times. To reduce this noise, we utilize suppression and need deduplication rules. Having a feature to set deduplication rules in one service applicable to other services would be a great help. Other improvements needed for Squadcast include observations I have made over the last four years, and I will convey any updates regarding improvements in the future.

Read full review

Unified log analytics has transformed security monitoring and cuts breach detection to minutes

Partner Account Manager at a wholesaler/distributor with 51-200 employees

Splunk Cloud Platform has areas for improvement, including the fact that it is obviously an enterprise tool and can be expensive, which is the biggest complaint I have noted. Costs can rise due to high data ingestion and long retention periods, along with a complex licensing structure that makes pricing difficult to predict as usage grows, especially since more systems send logs. There are also performance concerns at scale where users have reported slower searches and expensive long-term storage needs, particularly in multi-terabyte environments. Additionally, operational complexity exists as enterprises still need to do data onboarding, create dashboards, handle retention policies, access control, and performance tuning. These are the three key areas of improvement I have identified.

Read full review

See which vendors are best for you

Use our free recommendation engine to learn which IT Alerting and Incident Management solutions are best for your needs.

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915,341 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Outsourcing Company

19%

Computer Software Company

16%

Construction Company

13%

Manufacturing Company

11%

Financial Services Firm

15%

Manufacturing Company

13%

Construction Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	8

By reviewers
Company Size	Count
Small Business	37
Midsize Enterprise	17
Large Enterprise	80

Questions from the Community

What is your experience regarding pricing and costs for Squadcast?

My experience with pricing, setup cost, and licensing was very awesome because pricing is affordable. They charge a very affordable pricing compared to features. The setup cost was more attractive.

What needs improvement with Squadcast?

A few areas need improvement. For example, AI-generated incident summaries take a lot of time to be completed.

What is your primary use case for Squadcast?

My main use case for Squadcast is in two different ways. I use it for on-call management, whereby I'm able to schedule calls and do the escalations, as well as live call routing to agents. That is ...

What is your experience regarding pricing and costs for Splunk Cloud Platform?

My experience with pricing, setup costs, and licensing has been very good, as we did not face any issues. We're receiving all the needed support from the start.

What needs improvement with Splunk Cloud Platform?

More guardrails can be implemented, and workload management can be improved in Splunk Cloud Platform. Ad hoc searches are still being executed with index equal to star, which reveals opportunities ...

What is your primary use case for Splunk Cloud Platform?

Splunk Cloud Platform serves as our primary observability solution, focusing on monitoring logs, metrics, and traces for our systems. We primarily use Splunk Cloud Platform for log monitoring by se...

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Product Reports

SolarWinds Incident Response

Download SolarWinds Incident Response product report

Splunk Cloud Platform

Download Splunk Cloud Platform product report

Overview

Squadcast enhances incident management by providing centralized notifications and alert escalation. Its integration capabilities and user-friendly design improve response times, impacting MTTR and MTTA positively. Organizations use Squadcast to streamline incident responses and maintain system thresholds efficiently.

Squadcast is an effective platform for incident management, offering features like multiple notifications via phone, email, and SMS for quick alert responses. Escalation policies and maintenance window suppression help reduce alert noise. Its integration capabilities with Prometheus and AWS improve service management, ensuring alerts are timely acknowledged and routed to the appropriate teams. Users find Squadcast's interface support for incident management and reporting beneficial. Suggestions for improvement include simplifying the interface, enhancing alert handling, and clarifying documentation.

What are the standout features of Squadcast?

Notifications: Receive alerts via phone, email, and SMS for fast response.
Escalation Policies: Customize how alerts escalate for efficient handling.
Integration: Seamless integration with Prometheus, AWS, and other tools.
Routing: Direct alerts to relevant teams with tagging for focused responses.
Maintenance Window: Suppress alerts during maintenance to reduce noise.

What benefits should users consider in reviews?

Improved Response Times: Faster alert acknowledgment impacts MTTR positively.
Team Efficiency: Enhances incident routing and management.
Service Management: Integrations with monitoring tools streamline operations.
Alert Reduction: Maintenance suppression lowers alert noise.

In the tech sector, organizations rely on Squadcast for monitoring and threshold breaches. Integrating with Prometheus and Alertmanager, it serves as a central alert system. Notifications trigger via various channels to ensure rapid incident response. This setup helps tech teams maintain performance metrics effectively.

SolarWinds

Splunk Cloud Platform enhances operational efficiency with streamlined log management and real-time data analysis, offering customizable dashboards, seamless system integration, and a user-friendly interface that simplifies infrastructure management.

Splunk Cloud Platform stands out for its robust indexing and powerful search capabilities, delivering end-to-end visibility across environments. AI-driven security measures enhance cybersecurity intelligence, while its flexible log management reduces resolution times. The platform integrates effortlessly with diverse systems, supporting centralized log management, security monitoring, and application performance analysis. Users leverage its comprehensive analytics for troubleshooting, alerting, and visualization, optimizing costs and ensuring compliance with unified data sources.

What are the key features of Splunk Cloud Platform?

Customizable Dashboards: Personalized insights with adaptable visualizations.
Powerful Search Capabilities: Advanced search functions that simplify data retrieval.
Seamless Integration: Easily connects with various systems to consolidate data.
Quick Setup: Accelerated deployment process, reducing time to value.
AI-driven Security Measures: Advanced protection with automated threat detection.
Real-Time Data Analysis: Instant insights for timely decision-making.

What benefits and ROI should users expect?

Enhanced Operational Efficiency: Streamlined processes reduce workload.
Reduced Resolution Times: Faster issue identification and resolution.
Cost-Effectiveness: Optimize resources and reduce expenses.
End-to-End Visibility: Comprehensive understanding across environments.
Flexibility in Log Management: Adaptable to business needs with ease.

In many industries, Splunk Cloud Platform is implemented primarily for unified log management, cybersecurity initiatives, and application performance monitoring. Businesses utilize it to streamline IT operations, integrate data sources, and leverage insights for troubleshooting and strategic decision-making, ensuring compliance and optimized resource use.

Splunk

Sample Customers

Information Not Available

Mindtouch

SolarWinds Incident Response vs. Splunk Cloud Platform