"We have found change management and CMDB to be very useful."
"It is robust and very user-friendly."
"I find the incident management part to be the most valuable. That's how the service desk tracks tickets."
"It's great for keeping everyone informed in the company - not just IT. Everyone becomes aware of change requests and incidents so the entire company is on the same page."
"What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards."
"The solution has very good automation tools."
"I really like what they've done with their common service data model because now I can make a connection between the business process and technology."
"You can put information in or export it out quickly, which is very useful when you have weekly or monthly reports."
"There are a lot of low-code development tools out there, but VINYL has the ability to connect to just about any data source out there, if an API exists for it and can be leveraged. We have even partnered with them at times to work with third-party vendors to develop APIs on our own, if there wasn't an API that exists for it."
"The integration is a huge accelerator into enabling new business processes. As a small company, we have a few different systems that otherwise couldn't talk to each other. We recognize, from an IT perspective, the value that data and change in status of certain data in one area could influence the ability to take action in another. With these integration points, we are able to essentially create that communication from one system to another, letting system B know that something has been completed or is ready in system A. That allows our users to know that they are ready to complete a task. Without that, we would be relying on a lot of manual communication. We would be relying on individuals sending emails, saying, "Hey, by the way, this is ready in system A." Now, we have the system recognizing it and shooting that email off automatically, with all the instructions necessary."
"When it comes to the speed of development of the applications with Zudy VINYL it has been the fastest and most powerful that I've been able to do. We've tried building things from scratch. It takes an enormous amount of time. We've cut that time by probably a fifth, with more power. I've been very happy with the speed of doing things in Zudy VINYL."
"Their integrations are terrific. We've had zero issues, a 100 percent success rate with integrations. In terms of Zudy's data source connectors and API integrations, we've been really pleased. We use some software that is very common in the media business, and then we also have some custom things that we built for a variety of different use cases within our company, and we've had zero integration issues, in terms of getting data into Zudy and getting data out of it. It's been great."
"The feature that I find most valuable with Zudy VINYL is how flexible it is. There are so many ways that you can connect data to it and there are so many features that are out-of-the-box that make the product very flexible and easy and easy to work with. It's got a great user interface which makes it a nice looking product that our employees are able to engage with quickly."
"Zudy has increased development speed. What would take us months to be able to complete, we're getting done in a matter of weeks. I have a number of projects that we were working on that I thought that we'd [only] be able to get completed by next year. We've already completed them and we're still in the year 2020."
"ServiceNow's mobile app should be seamless and it is not right now."
"A new user does need training or time to learn the solution before jumping in. It was very hard in the beginning to understand everything. I couldn't find the models I needed at the time."
"When it comes to changing some of the features, I would like a little more leeway."
"It's a little expensive compared to other tools."
"The contract module is quite rudimentary and doesn't support contract line items."
"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."
"When we are using the solution on mobile phones on their networks the performance is reduced with a delay of approximately 8 seconds. There is less delay using the desktop computers connected to the WiFi or to the network directly."
"They can maybe improve the area of agile project management. They do have user storyboards and other things, but we kind of lean on Jira for that work. This is perhaps an area that could be looked at a little more."
"Having been a customer of theirs for a long time, I think the UI needed improvements early on. But, they have done a remarkable job catching up in that regard."
"Upload time of documents that needed to be uploaded was a request that we were having an issue with. That issue got resolved in [near] real time, within probably 30 minutes."
"I don't have a lot of negative things to say about the platform. One of the things we joke about, because it is very minor in detail, is that as with any platform, when you're hosting a live webinar on a GoToMeeting or a Zoom, everything slows down a little bit. So when you're doing a live demo internally with folks, the platform can go a step slower. That's not necessarily just a Zudy thing."
"During the initial rollout, the text editor wasn't 100% what we were looking for, but we were able to get the job done. After some discussions and finding ways to use different plugins during the short term, Zudy actually came back a few months later and said that they have integrated a standard product into their text editing that checked all the boxes for us."
"It might help if they put out different types that would provide different ways to view the data. I'd like to see more on that."
"Eventually, a nicer way to create certain features, like the way that we create PDFs, would help. Sometimes the way that it resizes when I have multiple windows up, could also be better. It's minor stuff though. It's edge-case stuff."
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.
ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.
“The Smarter Way to Workflow”
ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.
ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.
ServiceNow offers service management software for industries including:
Reviews from Real Users
IT Central Station users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”
Zudy’s end-to-end Enterprise Application Development Platform Vinyl is the only platform with profound business and development knowledge built-in. This built-in capability enables you to build “Enterprise Ready” apps in weeks. Vinyl apps can fully integrate into your existing landscape, are bi-directional, scalable, and secure – without requiring a single line of code. Full Stack development capabilities in a no-code platform. Build what your business needs in weeks, not months/years.
Find out more about how Zudy VINYL's code-free platform can speed up your enterprise application development process. Contact Zudy to find out more.
ServiceNow is ranked 1st in Rapid Application Development Software with 77 reviews while Zudy VINYL is ranked 10th in Rapid Application Development Software with 6 reviews. ServiceNow is rated 8.2, while Zudy VINYL is rated 9.4. The top reviewer of ServiceNow writes "Solid, highly scalable, and has got all the features, but needs better reporting, a graphical interface for resource management, and the ability to turn on and off portions of Project Management". On the other hand, the top reviewer of Zudy VINYL writes "This is the first time something has been able to pull off my dream, and have it up and running in a fraction of the time". ServiceNow is most compared with Microsoft PowerApps, BMC Helix ITSM, ManageEngine ServiceDesk Plus, JIRA Service Management and Appian, whereas Zudy VINYL is most compared with Microsoft PowerApps, OutSystems, Salesforce Platform, AppSheet and Mendix. See our ServiceNow vs. Zudy VINYL report.
We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.