ServiceNow and WorkflowGen compete in workflow automation and management. ServiceNow appears to have the upper hand due to its extensive feature set and robust integration capabilities, appealing to organizations seeking advanced functionality.
Features: ServiceNow provides powerful automation tools, comprehensive incident management, and seamless integrations with third-party applications. It offers extensive customization options for diverse business needs. WorkflowGen focuses on simplicity, with intuitive process design and straightforward customization capabilities. While WorkflowGen is easier to use, ServiceNow's broader feature set might be more attractive to businesses needing advanced solutions.
Ease of Deployment and Customer Service: ServiceNow offers flexible deployment models, including cloud-based and on-premises options, complemented by extensive support through its customer service portal. WorkflowGen also has flexible deployment options but is noted for its quicker setup and responsive support team, appealing to organizations seeking rapid implementation. ServiceNow’s comprehensive deployment options benefit enterprises with complex requirements.
Pricing and ROI: ServiceNow's pricing is generally higher, reflecting its extensive feature set and support options, potentially offering a stronger ROI for larger enterprises needing robust solutions. WorkflowGen, with lower initial setup costs, can be a cost-effective option for smaller businesses or those with simpler workflow management needs. Despite its higher cost, ServiceNow's functionalities might provide higher long-term value in complex environments.
| Product | Market Share (%) |
|---|---|
| ServiceNow | 9.8% |
| WorkflowGen | 0.5% |
| Other | 89.7% |
| Company Size | Count |
|---|---|
| Small Business | 54 |
| Midsize Enterprise | 36 |
| Large Enterprise | 163 |
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.
ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.
“The Smarter Way to Workflow”
ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.
ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.
ServiceNow offers service management software for industries including:
Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications
Reviews from Real Users
PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”
Immediately accelerate business process adaptability with fluid workflow automation. Use the WorkflowGen .NET workflow software's low code environment to maximize the efficiency of process designers and developers.
Automate any type of human and system-based enterprise process within a battle-tested infrastructure.
Customize and integrate your workflow apps to meet your requirements in a highly configurable environment.
Engage process participants with a full-featured workflow portal, native mobile apps, and email approvals, or through seamless integration with your own web apps.
Leverage a solution used by Fortune 500 companies for worldwide business-critical applications.
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