ServiceNow IT Operations Management and Sumo Logic Observability compete in the IT management and observability category. Users suggest that Sumo Logic has an edge due to its advanced functionalities and real-time monitoring capabilities.
Features: ServiceNow IT Operations Management offers automated workflows, comprehensive incident management, and cost-efficient pricing. Sumo Logic Observability provides advanced analytics, real-time monitoring, and powerful capabilities suitable for complex environments.
Room for Improvement: ServiceNow IT Operations Management needs enhanced integration capabilities, a more intuitive design, and improved response times in customer service. Sumo Logic Observability requires better scalability options, improved documentation, and more competitive initial pricing.
Ease of Deployment and Customer Service: ServiceNow IT Operations Management has a relatively straightforward deployment process but faces criticism over response times in customer service. Sumo Logic Observability is noted for its quicker installation and responsive support team.
Pricing and ROI: ServiceNow IT Operations Management is cost-efficient with rapid ROI, making it suitable for budget-sensitive projects. Sumo Logic Observability, while higher in initial cost, delivers significant ROI through enhanced functionalities and quicker problem resolution.
It reduced staffing needs from four full-time staff to fewer due to automation.
For minor issues, the team takes a month's time to provide a fix.
Solve our issues effectively.
The response time of technical support could be improved.
It integrates with every single tool, even external tools.
ServiceNow ITOM scales very well to small and medium businesses.
It helps us create custom dashboards and provides excellent search functionality where we can search for any issues or errors that have occurred and take corrective action before it impacts the users.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
It provides many out-of-the-box functionalities along with customization options.
ServiceNow IT Operations Management is not very affordable for SMB customers.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
It is definitely high-priced compared to other products available in the same domain in the market.
ServiceNow's pricing is expensive.
They provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
| Product | Market Share (%) |
|---|---|
| ServiceNow IT Operations Management | 8.2% |
| Sumo Logic Observability | 1.0% |
| Other | 90.8% |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 5 |
| Large Enterprise | 26 |
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
Sumo Logic Observability offers advanced monitoring solutions with features like integrated dashboards and querying capabilities, though presents a learning curve compared to alternatives. Designed for efficient log aggregation and analysis, it provides near-real-time updates facilitating improved incident resolution.
Sumo Logic Observability stands out with its ability to unify teams through a single platform, offering features that include customizable dashboards and valuable apps. It provides powerful log tracing and centralized management, designed for organizations focused on log aggregation, analysis, and expanding SIEM capabilities. While it has a steeper learning curve compared to some competitors, it excels in tailored integrations that enhance log searches. Users find themselves able to monitor, automate, and centralize log repositories for effective debugging. Despite its strengths, improvements in data enrichment and documentation organization are needed as current query functions can be slow, impacting efficiency. Users have also mentioned needing pre-built dashboards and better tab management for enhanced functionality. Cost management remains a notable consideration for users evaluating Sumo Logic Observability.
What features make Sumo Logic Observability effective?Sumo Logic Observability is implemented across industries predominantly for managing and analyzing extensive data sets, offering capabilities critical for SIEM activities and security examinations. By facilitating quick data visualization and transaction tracking, organizations in sectors such as finance, healthcare, and technology benefit from its robust framework to support infrastructure logging and large-scale data management, contributing to effective monitoring and system operations.
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