ServiceNow IT Operations Management and Spacelift compete in the IT operations management and infrastructure automation categories. ServiceNow appears to have the upper hand with its comprehensive suite of features focused on enterprise IT operations, while Spacelift provides a flexible and cost-effective solution for Terraform-based infrastructure deployment.
Features: ServiceNow IT Operations Management includes Discovery, Service Mapping, and Event Management, which are integral for managing IT infrastructure. It offers AIOps features for enhanced operational efficiencies. Spacelift highlights integration with Terraform, providing flexibility in infrastructure deployment, and features a user-friendly interface with policies for compliance and automation capabilities.
Room for Improvement: ServiceNow faces challenges with its high cost and limitations in the Discovery feature. Users also seek better integration with more cloud providers and a simpler deployment setup. A more flexible licensing model is often requested. Spacelift could improve complex deployment orchestrations and address issues in its self-hosted version, while enhancing notification webhooks and IAM role creation.
Ease of Deployment and Customer Service: ServiceNow supports diverse deployment environments, including Public, Hybrid, Private Clouds, and On-premises, although its technical support requires frequent follow-ups. Spacelift focuses on Public and On-premises Clouds, with generally positively viewed customer service, seeking enhancement through additional training.
Pricing and ROI: ServiceNow is often considered expensive, with significant licensing costs, but provides comprehensive capabilities, offering decent ROI over time. Spacelift, while not the cheapest, offers substantial cost savings compared to Terraform Enterprise, especially beneficial in bulk deployments. ServiceNow's pricing reflects its broader feature set, whereas Spacelift's savings are visible in larger scale implementations.
| Product | Market Share (%) |
|---|---|
| ServiceNow IT Operations Management | 1.8% |
| Spacelift | 1.0% |
| Other | 97.2% |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 5 |
| Large Enterprise | 26 |
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
Spacelift provides a sophisticated infrastructure management platform with key features such as Drift Detection and Terraform integration, simplifying complex deployments and enhancing user workflows through an intuitive interface.
Spacelift excels in modernizing infrastructure management by integrating smoothly with Terraform, using a pull request-based approach for visibility into logs. It automates change detection using GitOps from GitHub and supports AWS connectivity with credential management. Despite its strengths, some users find room for improvement in supporting smaller enterprises and offering more seamless cloud integrations with self-hosted versions. Handling of HashiCorp Vault secrets and cumbersome notification webhooks may require additional setup effort.
What are the most valuable features?In specific industries, Spacelift is primarily utilized for infrastructure management and deployment across platforms like AWS, Azure, and GCP. In banking architecture, it replaces Terraform Enterprise, ensuring secure and efficient operations. Projects like Google Fiber benefit from its capability to import and manage data effectively, engaging users with HashiCorp Language and GitHub for CI/CD integration.
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