Snyk and ServiceNow IT Operations Management compete in the IT security and management domain. Snyk has the upper hand due to its ease of use and cost-effectiveness.
Features: Snyk offers a user-friendly interface with accurate vulnerability databases and supports numerous integrations with development environments. It is developer-friendly, allowing for quick vulnerability detection and remediation. ServiceNow ITOM provides holistic integration with discovery and orchestration, offering centralized management and a comprehensive ITSM framework.
Room for Improvement: Snyk could enhance its offering by expanding its security scanning capabilities and supporting more programming languages. Improving its integration features and UI performance is also necessary. ServiceNow ITOM needs better integration with other management tools, refinement in its discovery and mapping functionalities, and a more competitive pricing model. Enhancing AI/ML features for infrastructure anticipation would be beneficial.
Ease of Deployment and Customer Service: Snyk is flexible, deployable across various cloud environments and praised for its responsive customer support. ServiceNow ITOM, while powerful in integration, often requires additional configuration support, despite its positive reviews of customer service and technical expertise.
Pricing and ROI: Snyk is viewed as reasonably priced, providing good ROI with developer-centric features and security insights. It is adaptable and economically viable. ServiceNow ITOM is often seen as expensive, with high costs associated with licensing, though justified by its integrated solutions and efficient IT management capabilities.
It reduced staffing needs from four full-time staff to fewer due to automation.
They respond promptly when we call to open a ticket.
For minor issues, the team takes a month's time to provide a fix.
The response time of technical support could be improved.
Our long-standing association has ensured smooth communication, resulting in favorable support experiences and satisfactory issue resolution.
Their response time aligns with their SLA commitments.
We could understand the implementation of the product and other features without the need for human interaction.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
Snyk allows for scaling across large organizations, accommodating tens of thousands of applications and over 60,000 repositories.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
It helps us create custom dashboards and provides excellent search functionality where we can search for any issues or errors that have occurred and take corrective action before it impacts the users.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
It provides many out-of-the-box functionalities along with customization options.
ServiceNow IT Operations Management is not very affordable for SMB customers.
It lacks the ability to select branches on its Web UI, forcing users to rely on CLI or CI/CD for that functionality.
The inclusion of AI to remove false positives would be beneficial.
As we are moving toward GenAI, we expect Snyk to leverage AI features to improve code scanning findings.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
It is definitely high-priced compared to other products available in the same domain in the market.
Snyk is recognized as the cheapest option we have evaluated.
After negotiations, we received a special package with a good price point.
Snyk is less expensive.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
They provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
Our integration of Snyk into GitHub allows us to automatically scan codebases and identify issues, which has improved efficiency.
Snyk helps detect vulnerabilities before code moves to production, allowing for integration with DevOps and providing a shift-left advantage by identifying and fixing bugs before deployment.
The best feature of Snyk is the integration with our ticketing system, which is Jira.
| Product | Market Share (%) |
|---|---|
| ServiceNow IT Operations Management | 1.8% |
| Snyk | 1.3% |
| Other | 96.9% |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 5 |
| Large Enterprise | 26 |
| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 9 |
| Large Enterprise | 21 |
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
Snyk excels in integrating security within the development lifecycle, providing teams with an AI Trust Platform that combines speed with security efficiency, ensuring robust AI application development.
Snyk empowers developers with AI-ready engines offering broad coverage, accuracy, and speed essential for modern development. With AI-powered visibility and security, Snyk allows proactive threat prevention and swift threat remediation. The platform supports shifts toward LLM engineering and AI code analysis, enhancing security and development productivity. Snyk collaborates with GenAI coding assistants for improved productivity and AI application threat management. Platform extensibility supports evolving standards with API access and native integrations, ensuring comprehensive and seamless security embedding in development tools.
What are Snyk's standout features?Industries leverage Snyk for security in CI/CD pipelines by automating checks for dependency vulnerabilities and managing open-source licenses. Its Docker and Kubernetes scanning capabilities enhance container security, supporting a proactive security approach. Integrations with platforms like GitHub and Azure DevOps optimize implementation across diverse software environments.
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