ServiceNow Discovery vs SymphonyAI IT Service Management comparison

ServiceNow and SymphonyAI are both solutions in the IT Asset Management category. ServiceNow is ranked #6 with an average rating of 8.0, while SymphonyAI is ranked #14 with an average rating of 7.0. ServiceNow holds a 4.7% mindshare in IAM, compared to SymphonyAI’s 2.8% mindshare. Additionally, 97% of ServiceNow users are willing to recommend the solution, compared to 100% of SymphonyAI users who would recommend it.

ServiceNow Discovery

Read 44 ServiceNow Discovery reviews

3,616 Views
1,627 Comparison Views

97% willing to recommend

SymphonyAI IT Service Manag...

Read 5 SymphonyAI IT Service Management reviews

1,383 Views
553 Comparison Views

100% willing to recommend

ServiceNow Discovery

SymphonyAI IT Service Manag...

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

SymphonyAI IT Service Management and ServiceNow Discovery both compete in the IT service management and discovery domains. ServiceNow Discovery tends to have the upper hand due to its extensive features, suggesting a better long-term investment.

Features: SymphonyAI IT Service Management provides AI-driven automation, efficient incident management capabilities, and streamlined IT processes. ServiceNow Discovery offers robust asset discovery, comprehensive cloud management tools, and intricate network visibility.

Room for Improvement: SymphonyAI IT Service Management could enhance its integration capabilities, scalability options, and expand feature set for asset management. ServiceNow Discovery might improve its ease of use, reduce complexity in setup, and streamline some of its advanced functionalities for quicker deployment.

Ease of Deployment and Customer Service: SymphonyAI IT Service Management stands out with a straightforward deployment process and strong customer support, minimizing disruption for quick adoption. ServiceNow Discovery, though versatile in integration options, may face more complex deployments but balances this with extensive customer service resources.

Pricing and ROI: SymphonyAI IT Service Management is noted for lower initial setup costs and quick ROI, appealing to organizations seeking economical solutions. In contrast, ServiceNow Discovery involves a higher setup cost but delivers significant long-term value through its expansive feature set, suggesting worthwhile ROI for businesses with more detailed discovery needs.

To learn more, read our detailed ServiceNow Discovery vs. SymphonyAI IT Service Management Report (Updated: January 2026).

Buyer's Guide

ServiceNow Discovery vs. SymphonyAI IT Service Management

January 2026

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Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Discovery

Ranking in IT Asset Management

6th

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Server Monitoring (5th), Cloud Resource Discovery Services (1st)

SymphonyAI IT Service Manag...

Ranking in IT Asset Management

14th

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Help Desk Software (20th), IT Service Management (ITSM) (18th)

Mindshare comparison

As of January 2026, in the IT Asset Management category, the mindshare of ServiceNow Discovery is 4.7%, down from 5.0% compared to the previous year. The mindshare of SymphonyAI IT Service Management is 2.8%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management Market Share Distribution
Product	Market Share (%)
ServiceNow Discovery	4.7%
SymphonyAI IT Service Management	2.8%
Other	92.5%

IT Asset Management

Featured Reviews

reviewer2759271

Manager, Solution/Service Delivery at a tech services company with 51-200 employees

Has supported enterprise needs well and addresses discovery across environments

Small companies will not be able to afford ServiceNow Discovery from the pricing perspective. Hence, they will not opt for ServiceNow Discovery as a solution, either as an ITSM solution or ITOM solution. It will not be affordable. I am specifically talking about the Middle East and Africa region. ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool. They use event management from getting events from other tools. In that front, they had a roadmap for going for an open-source solution, but I have not seen that materialize. There is a lack of tools perspective for monitoring. Perhaps they do not have a plan because there are hundreds of tools available, and they prefer to focus on integration and event management.

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Abhishek Bhosle

IT Specialist at Tata AIA

Good ticketing tool but limitations with integration

We use ManageEngine, but it's still pretty new and under development. We used SummitAI for about four years before switching to ManageEngine. There are specific features that were missing in SummitAI that we're hoping to find in ManageEngine. We were informed that ManageEngine was a new ticketing tool with modern and advanced analytics, which would be a better fit than SummitAI with its older engine. Firstly, ManageEngine allows detailed asset inventory per user. I, as a user, can store authentication details like which laptop and mobile I use, for all employees. Secondly, ManageEngine can handle patching, Windows updates, and pushing applications from the server to desktops. Finally, ManageEngine lets us do remote access directly through the tool.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable asset is relationship building because the solution discovers and builds auto relationships in a way that makes cleanup very easy."

"We can scale the solution."

"I find that the Discovery and scripting features are the most useful."

"I like ServiceNow Discovery's overall structure and the way data comes in without creating a different dashboard or interface."

"It does a good job of collecting the data that's necessary for data centers, and IT's operations."

"This solution provides excellent insights."

"Most fields on our forms are auto-filled, reducing manual maintenance for our infrastructure team. Post Discovery implementation there is hardly any maintenance."

"The process involving the original setup of the solution is excellent."

More ServiceNow Discovery pros

"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."

"The product has the best features for ITSM."

"The most valuable feature is remote access. People are working from home, and we can take remote access through it."

"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."

Cons

"They can expand on the plugins for some of the other tools."

"The product could improve some of the visualization and architecture setups."

"Discovery, while a bit pricey, integrates well with other tools and offers a centralized discovery solution. These aspects could be enhanced in the new release."

"It is one of the most costly applications in terms of subscription costs."

"The service mapping component is less developed than it is in other solutions, and is in need of improvement."

"Improvements could include implementing chatbots to simplify ticket creation."

"Debugging is a bit tough in ServiceNow Discovery, so debugging should be made very easy."

"In terms of improvement, I would like for it to be possible to use without coding. I would like a dropdown so that every customer can do it easily for himself and can understand it."

More ServiceNow Discovery cons

"Integration was a major limitation with SummitAI."

"I would like them to add software inventory in the next release. We don't have that right now."

"There could be flexibility in terms of customization."

"SummitAI IT Management Suite's project management and operational management features could be improved."

Pricing and Cost Advice

"ServiceNow Discovery is expensive, but the company has a monopoly and we need to use the solution. We use it because we do not have a choice."

"The pricing is determined based on the CIs."

"As per a general discussion I had with the stakeholders, I figured out that it is a costly tool. There is a need to make additional payments apart from the licensing fees for better support services from ServiceNow."

"It is an expensive product with a price that depends on the models that you wish to purchase."

"ROI (Return on Investment) is good. ServiceNow don't disclose the price publicly. They'll assess your organization's needs and then come up with a price."

"The product pricing is fair and reasonable for the value it provides."

"There is a need to make payments every quarter of a year towards the licensing costs of the solution. ServiceNow Discovery is an expensive tool."

"You need a subscription to ServiceNow Discovery, so you can use its features. You can also use specific plugins with the tool, and some of the plugins are free. I don't have information on how much my company pays for the subscription to ServiceNow Discovery."

More ServiceNow Discovery pricing and cost advice

"SummitAI IT Management Suite's pricing is a bit expensive."

"The product's cost is average."

"We have a regular license."

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Computer Software Company

Manufacturing Company

Healthcare Company

Manufacturing Company

16%

Computer Software Company

Government

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	5
Large Enterprise	23

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	6
Large Enterprise	3

Questions from the Community

What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

See all answers

What is your experience regarding pricing and costs for ServiceNow Discovery?

The pricing information for ServiceNow Discovery was requested but not provided.

See all answers

What needs improvement with ServiceNow Discovery?

A CMDB debugging tool to give indication about the errors that appear would be appreciated.

See all answers

What do you like most about SummitAI IT Management Suite?

It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.

See all answers

What needs improvement with SummitAI IT Management Suite?

Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies o...

See all answers

What is your primary use case for SummitAI IT Management Suite?

We mainly used it as a ticketing tool for our IT services. It wasn't bad, but the reporting wasn't great, which is one reason we decided to switch.

See all answers

Comparisons

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Compared 18% of the time

Lansweeper vs ServiceNow Discovery

Compared 14% of the time

BMC Helix Discovery vs ServiceNow Discovery

Compared 10% of the time

Flexera One vs ServiceNow Discovery

Compared 7% of the time

Microsoft Configuration Manager vs ServiceNow Discovery

Compared 6% of the time

More ServiceNow Discovery Competitors

ServiceNow vs SymphonyAI IT Service Management

Compared 31% of the time

Vision Helpdesk vs SymphonyAI IT Service Management

Compared 11% of the time

Scalable Software Asset Vision vs SymphonyAI IT Service Management

Compared 7% of the time

Zendesk vs SymphonyAI IT Service Management

Compared 5% of the time

ManageEngine ServiceDesk Plus vs SymphonyAI IT Service Management

Compared 5% of the time

More SymphonyAI IT Service Management Competitors

Product Reports

Buyer's Guide

ServiceNow Discovery

January 2026

Download ServiceNow Discovery product report

Buyer's Guide

IT Service Management (ITSM)

December 2025

Download SymphonyAI IT Service Management product report

Also Known As

No data available

Summus IT Management Suite

Overview

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow

SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

SymphonyAI

Sample Customers

York, National Grid, DXC Technology, experian, BEACHBODY

Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla

Buyer's Guide

ServiceNow Discovery vs. SymphonyAI IT Service Management

January 2026

Free Report: ServiceNow Discovery vs. SymphonyAI IT Service Management

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