ServiceNow Discovery vs SymphonyAI IT Service Management comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between ServiceNow Discovery and SymphonyAI IT Service Management based on real PeerSpot user reviews.

Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed ServiceNow Discovery vs. SymphonyAI IT Service Management Report (Updated: March 2024).
757,260 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It's a single system of record and it captures the relationships.""The solution finds public cloud infrastructures globally and updates the integration management database, service catalogs, and asset management details.""It has been stable since deployment.""The service management and operations management modules are valuable.""The most valuable feature of ServiceNow Discovery is its performance.""ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management.""Discovery enables us to get an accurate inventory that's updated daily. It eliminates human error and the need for people to update configuration changes manually. We have not implemented them yet but plan to set up alerts on CIs that are being audited to see if there are any changes.""The biggest advantage of ServiceNow is the value that it brings."

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"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.""SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster.""The most valuable feature is remote access. People are working from home, and we can take remote access through it.""The product has the best features for ITSM."

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Cons
"Debugging is a bit tough in ServiceNow Discovery, so debugging should be made very easy.""ServiceNow Discovery could improve the interface. The navigation bar could improve. It would be helpful to have a landing page to go to find all the elements in one place.""Discovery, while a bit pricey, integrates well with other tools and offers a centralized discovery solution. These aspects could be enhanced in the new release.""We would like more flexibility with the licensing. Discovery is bundled with ServiceNow's ITOM license. It was more affordable when it was sold separately, but we bought a package license to get more functionality out of the CMDB. We'd prefer to buy only the pieces we need instead of taking things we don't want or solutions that aren't yet mature enough to use.""It is one of the most costly applications in terms of subscription costs.""Technical support has not been helpful when we have come across problems.""In future releases, I would like to see more AI-oriented enhancements in the solution. It would automate most of the things that we have to do manually write the scripts and go on the teleservice, what to do. So if we have something in place and if we can train the module, then AI would be a good thing.""ServiceNow Discovery should improve its cloud capabilities."

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"I would like them to add software inventory in the next release. We don't have that right now.""SummitAI IT Management Suite's project management and operational management features could be improved.""Integration was a major limitation with SummitAI.""There could be flexibility in terms of customization."

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Pricing and Cost Advice
  • "This solution is a paid option within the ServiceNow framework."
  • "It's a bit expensive compared to other products in the market, but it's worth the money you pay because it's far advanced in terms of features, automation, and capabilities compared to other products."
  • "There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."
  • "The price could be better. It's a bit on the pricey side."
  • "It is an expensive product with a price that depends on the models that you wish to purchase."
  • "It costs a lot. It is probably close to over a hundred thousand. It's an expensive platform, but you can't compare ServiceNow's Discovery functionality to other discovery tools. It's not an apples-to-apples comparison of ServiceNow to a configuration management tool to an asset management tool because it does those things, but it's not those things."
  • "You need a subscription to ServiceNow Discovery, so you can use its features. You can also use specific plugins with the tool, and some of the plugins are free. I don't have information on how much my company pays for the subscription to ServiceNow Discovery."
  • "The solution is very expensive."
  • More ServiceNow Discovery Pricing and Cost Advice →

  • "We have a regular license."
  • "SummitAI IT Management Suite's pricing is a bit expensive."
  • "The product's cost is average."
  • More SymphonyAI IT Service Management Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management.
    Top Answer:Setting up and licensing for ServiceNow can be expensive, especially for enterprise service management. However, it helps with significant cost savings in various areas. In particular, in two Oracle… more »
    Top Answer:ServiceNow Discovery has an area for improvement, particularly concerning its global deployment in a company with data centers worldwide. The current limitation requires having mid servers or… more »
    Top Answer:It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.
    Top Answer:The product's cost is average. It used to be inexpensive, but now they have added many functionalities. Still, it is cheaper than other more significant tools in the market. The suite is not just… more »
    Top Answer:Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies or… more »
    Ranking
    7th
    out of 48 in IT Asset Management
    Views
    702
    Comparisons
    304
    Reviews
    24
    Average Words per Review
    576
    Rating
    8.1
    14th
    out of 48 in IT Asset Management
    Views
    357
    Comparisons
    286
    Reviews
    3
    Average Words per Review
    450
    Rating
    7.7
    Comparisons
    Also Known As
    Summus IT Management Suite
    Learn More
    ServiceNow
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    Overview

    ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

    SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

    Sample Customers
    York, National Grid, DXC Technology, experian, BEACHBODY
    Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla
    Top Industries
    REVIEWERS
    Financial Services Firm18%
    Computer Software Company18%
    Retailer12%
    Educational Organization12%
    VISITORS READING REVIEWS
    Financial Services Firm15%
    Computer Software Company14%
    Healthcare Company9%
    Manufacturing Company8%
    VISITORS READING REVIEWS
    Computer Software Company17%
    Financial Services Firm12%
    Construction Company9%
    Manufacturing Company7%
    Company Size
    REVIEWERS
    Small Business38%
    Midsize Enterprise12%
    Large Enterprise50%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise11%
    Large Enterprise76%
    REVIEWERS
    Small Business10%
    Midsize Enterprise60%
    Large Enterprise30%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise25%
    Large Enterprise58%
    Buyer's Guide
    ServiceNow Discovery vs. SymphonyAI IT Service Management
    March 2024
    Find out what your peers are saying about ServiceNow Discovery vs. SymphonyAI IT Service Management and other solutions. Updated: March 2024.
    757,260 professionals have used our research since 2012.

    ServiceNow Discovery is ranked 7th in IT Asset Management with 25 reviews while SymphonyAI IT Service Management is ranked 14th in IT Asset Management with 3 reviews. ServiceNow Discovery is rated 8.0, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of ServiceNow Discovery writes "Helps identify dependencies and promotes more secure access and communication, but integrating with legacy apps is an area for improvement". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Provides good scalability, but its technical support services need improvement". ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, AWS Cloud Map, ScienceLogic and SolarWinds Server and Application Monitor, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and Clarity SM. See our ServiceNow Discovery vs. SymphonyAI IT Service Management report.

    See our list of best IT Asset Management vendors.

    We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.