We performed a comparison between ServiceNow Discovery and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."ServiceNow Discovery works better than other products I've used."
"It's pretty robust, and it's agentless for the most part. So, you don't need to deploy agents, which makes it a lot easier to stand up."
"It has been stable since deployment."
"It has given us an understanding of each layer from a server application."
"Discovery enables us to get an accurate inventory that's updated daily. It eliminates human error and the need for people to update configuration changes manually. We have not implemented them yet but plan to set up alerts on CIs that are being audited to see if there are any changes."
"They have a very good network in the infrastructure of Discovery."
"One highly valuable aspect is the use of service accounts, which automates the process of identifying underlying nodes and associated assets."
"I am impressed with the tool's incident problem change management."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"The product has the best features for ITSM."
"ServiceNow Discovery should improve its cloud capabilities."
"The service mapping component is less developed than it is in other solutions, and is in need of improvement."
"ServiceNow is very costly."
"It is one of the most costly applications in terms of subscription costs."
"In future releases, I would like to see more AI-oriented enhancements in the solution. It would automate most of the things that we have to do manually write the scripts and go on the teleservice, what to do. So if we have something in place and if we can train the module, then AI would be a good thing."
"Without improvement in the patters, applications can't be discovered"
"When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that."
"Whenever you try to discover something with the solution, you get errors that are not descriptive enough."
"There could be flexibility in terms of customization."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"I would like them to add software inventory in the next release. We don't have that right now."
"Integration was a major limitation with SummitAI."
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ServiceNow Discovery is ranked 7th in IT Asset Management with 36 reviews while SymphonyAI IT Service Management is ranked 14th in IT Asset Management with 5 reviews. ServiceNow Discovery is rated 8.0, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, AWS Cloud Map, Lansweeper and ScienceLogic, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Microsoft Configuration Manager, JIRA Service Management and IBM SmartCloud Control Desk. See our ServiceNow Discovery vs. SymphonyAI IT Service Management report.
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