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ServiceNow Discovery vs Spiceworks comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
Automation Anywhere boosts efficiency and accuracy by reducing manual effort, enhancing speed, and enabling strategic employee tasks.
Sentiment score
5.3
Organizations experience diverse ROI from ServiceNow Discovery, with benefits largely from cost savings and efficiency despite integration challenges.
Sentiment score
7.8
Spiceworks provides high ROI as a free tool, benefiting efficiency, issue resolution, and stability despite setup time investment.
In terms of cost, we participated in projects achieving two to three million dollars in annual savings.
Software Developer at Boston Scientific
As a return on investment, we have achieved a 250% ROI in six to nine months, and sometimes it increases up to 380% percent.
Software Engineer Intern at a university with 11-50 employees
Automation Anywhere has helped us save money.
RPA Solution Architect at a computer software company with 51-200 employees
 

Customer Service

Sentiment score
6.9
Automation Anywhere offers responsive customer support with varying response times, helpful resources, and premium plans for faster service.
Sentiment score
6.0
ServiceNow Discovery's support is mixed; paid support excels, normal support lags, training materials help reduce external dependency.
Sentiment score
7.4
Spiceworks offers excellent, free email-based support, with strong community assistance and some criticisms for lacking direct phone support.
Whenever we need help, we can reach out to them, and they help us out.
Software Developer at Boston Scientific
We also have dedicated account managers and technical experts to solve our problems related to Automation Anywhere.
Software Engineer Intern at a university with 11-50 employees
We just have to raise a ticket, after which we receive a call, email, or ping from the Automation Anywhere team.
Solution architect at Boston Scientific
The 'follow the sun' model, where the time of raising the ticket and where it lands, plays a crucial role.
Manager, Solution/Service Delivery at a tech services company with 51-200 employees
This rating is because there are features on the tool that never worked and despite calling our support, there were no results.
IT Service Performance Manager at MTN
I would rate the technical support by ServiceNow as good.
Service Now Developer at Bangmetric services pvt ltd
 

Scalability Issues

Sentiment score
7.2
Automation Anywhere efficiently scales from a few bots to a large workforce, offering flexibility, centralized management, and seamless scaling.
Sentiment score
7.2
ServiceNow Discovery offers high scalability with agentless capabilities, but pricing and legacy app integration can pose challenges for users.
Sentiment score
7.4
Spiceworks is scalable for small to large setups, though larger organizations may face challenges; newer versions improve scalability.
As we are using Microsoft Copilot for our AI agents, I look forward to integrating it with Automation Anywhere and its solutions, seeing it as a beneficial partnership as Automation progresses toward AI as the main solution.
Sr. Manager, Finance Transformation at Amkor Technology, Inc.
The centralized control room allows us to orchestrate and manage bots seamlessly.
Associate Leadership Team at a financial services firm with 10,001+ employees
I can scale it in terms of hundreds of bots and configure hundreds of parallel robots easily.
Director at a computer software company with 51-200 employees
I would rate it as a nine on a scale of one to ten, indicating it is highly scalable.
Software Consultant at a tech vendor with 10,001+ employees
Small companies will not be able to afford ServiceNow Discovery from the pricing perspective.
Manager, Solution/Service Delivery at a tech services company with 51-200 employees
It receives this rating because it can be difficult to troubleshoot when the discovery is failing.
IT Service Performance Manager at MTN
 

Stability Issues

Sentiment score
7.0
Automation Anywhere is praised for stability, though occasional issues exist, newer versions enhance reliability, dependent on good infrastructure.
Sentiment score
8.0
ServiceNow Discovery is stable and reliable, but requires sufficient resources and maintenance for optimal performance and minimal issues.
Sentiment score
6.6
Spiceworks is stable but may slow down or crash with large setups; proper configuration enhances performance and stability.
With the latest applications, there are no significant issues like freezing or crashing.
Senior RPA Team Leader at a tech services company with 11-50 employees
From a stability and reliability perspective, we can remain confident that the product performs as an enterprise solution and meets expected standards.
Director Automation CEO at a financial services firm with 10,001+ employees
If you have good best practices, reusable code, an effective framework, and a solid development methodology, bots can be very stable.
Intelligent Automation Engineering Manager at a financial services firm with 5,001-10,000 employees
I would rate the stability of ServiceNow Discovery as nine, as we never had downtime.
IT Service Performance Manager at MTN
That is not a mistake of the product. It is due to excessive security on the network.
Manager, Solution/Service Delivery at a tech services company with 51-200 employees
 

Room For Improvement

Users want improved coding, governance, API integrations, support, and AI integration for Automation Anywhere, especially for non-technical users.
ServiceNow Discovery needs improved cloud integration, user customization, pricing, setup, AI features, and clearer debugging for better usability.
Spiceworks users desire enhanced monitoring, scalability, reporting, integration, and user-friendly features with faster performance and lower resource consumption.
It is better to write a Python script instead of using Automation Anywhere's package when dealing with Excel because it is buggy and tends to break.
Low Code Developer at a manufacturing company with 10,001+ employees
Making the product more lightweight by reducing its dependency on infrastructure could greatly help in the long run.
Software Developer at Boston Scientific
It would be beneficial if the platform provided options for power developers to integrate seamlessly with languages like Java or C#, allowing them to write their own scripts and code.
Infrastructure Lead at a tech vendor with 10,001+ employees
ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool.
Manager, Solution/Service Delivery at a tech services company with 51-200 employees
ServiceNow could improve ServiceNow Discovery by integrating artificial intelligence capabilities.
Assistant Manager at a tech vendor with 10,001+ employees
Improvements could include implementing chatbots to simplify ticket creation.
Software Consultant at a tech vendor with 10,001+ employees
 

Setup Cost

Automation Anywhere offers competitive pricing with scalability and options, yielding strong ROI despite extra costs for advanced features.
ServiceNow Discovery's pricing is high, but many find its value justifies the investment despite substantial ongoing costs.
Spiceworks provides a customizable, free help desk solution with optional costs for premium features, suitable for small to medium businesses.
It is more cost-efficient compared to all other RPA platforms.
AI/Robotics Process Automation Specialist at Bell
Automation Anywhere costs are aligned with UiPath and Blue Prism, which are also expensive.
Developer at a consultancy with 10,001+ employees
It is not cheap, with costs ranging between 700 to 800 dollars per month.
Director, Co-Founder & CEO at HEDEHI Solutions Pvt. Ltd.
ServiceNow is considered more expensive compared to other products.
Software Consultant at a tech vendor with 10,001+ employees
I think the price of ServiceNow Discovery is cheaper than BMC.
IT Service Performance Manager at MTN
 

Valuable Features

Automation Anywhere enhances productivity with user-friendly bot building, strong integration, and robust security for efficient task automation.
ServiceNow Discovery enhances IT management with agentless deployment, robust features, and integration, supporting ITIL and ITSM practices effectively.
Spiceworks offers SMBs a free help desk, inventory management, user-friendly interface, and strong community support for IT needs.
I can set it up to provide users with a form to fill in all required information, and then the bot operates based on those specifications.
Low Code Developer at a manufacturing company with 10,001+ employees
For example, the email module has been enhanced over the years to support all the latest authentication technologies. That is very important as we move away from username and password and embrace multi-factor authentication.
Automation Manager at a manufacturing company with 1,001-5,000 employees
Automation Anywhere has undergone drastic changes over the past five years, transitioning from version 10 to A360, including desktop-based and cloud-based options.
Solution architect at Boston Scientific
The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding.
Software Consultant at a tech vendor with 10,001+ employees
ServiceNow Discovery helps with operations, audits, and allows people to assess how a particular change in infrastructure impacts other components.
Director, Information Technology at Gen™
ServiceNow Discovery has normal discovery of CIs, as well as horizontal discovery for understanding Service Mapping.
Manager, Solution/Service Delivery at a tech services company with 51-200 employees
Additionally, it is free software.
Account Manager Enterprise Sales at Navdeep Technologies Pvt.Ltd
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
666
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (2nd), AI Procurement & Supply Chain (1st)
ServiceNow Discovery
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
46
Ranking in other categories
IT Asset Management (9th), Server Monitoring (8th), Cloud Resource Discovery Services (1st)
Spiceworks
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
47
Ranking in other categories
Help Desk Software (15th), IT Asset Management (12th), IT Infrastructure Monitoring (44th)
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
Abhinay Sharma - PeerSpot reviewer
Service Now Developer at Bangmetric services pvt ltd
Cloud discovery has improved asset visibility and reporting but still needs smarter automation
The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers have their own discovery tools which they do not want to switch from, even if we explain why ServiceNow might be better, because they have been using them for a long time. Some customers are dynamic, so we need to have some kind of proposition that comes with ServiceNow. Sometimes, we need to talk with ServiceNow people themselves to give them a bundle offer in which we can have Discovery and ITSM at a much more affordable price than the competitors, so that is our main goal. Currently, I would say there might be a possibility if we can use some AI discovery features that could be helpful for our organization. If we can get discovery jobs running based on AI schedules, that would be beneficial. I believe in the coming future that I want to see myself working more with ServiceNow in this capacity.
Rohit Samel - PeerSpot reviewer
Account Manager Enterprise Sales at Navdeep Technologies Pvt.Ltd
Cloud storage with no hardware needed and great comprehensive reports
The software is cloud-based, so I do not need to store any data locally. It is a fully software-based solution, eliminating the need for investment in hardware. We have the capability to create reports as needed. It is good software to use, as there were no incidents where I needed to contact technical support. Additionally, it is free software.
report
Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.
915,383 professionals have used our research since 2012.
 

Comparison Review

it_user174738 - PeerSpot reviewer
IT Developer at a tech services company with 51-200 employees
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Outsourcing Company
15%
Financial Services Firm
12%
Manufacturing Company
11%
Comms Service Provider
11%
Financial Services Firm
13%
Manufacturing Company
10%
Outsourcing Company
9%
Healthcare Company
6%
Construction Company
14%
Outsourcing Company
9%
Manufacturing Company
9%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business161
Midsize Enterprise85
Large Enterprise561
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise5
Large Enterprise25
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise14
Large Enterprise10
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What is your experience regarding pricing and costs for ServiceNow Discovery?
Regarding pricing, I have not dealt much with it. I am more focused on the feature side of things, so I cannot commen...
What needs improvement with ServiceNow Discovery?
ServiceNow could improve ServiceNow Discovery by integrating artificial intelligence capabilities. The system could s...
What is your primary use case for ServiceNow Discovery?
I mainly use ServiceNow Discovery for asset inventory in the estate. I primarily use it for linking applications vers...
What needs improvement with Spiceworks?
I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, ...
What is your primary use case for Spiceworks?
If our customers need backup support, we can work with them and provide it. Whatever solution the customer requires, ...
What advice do you have for others considering Spiceworks?
It performs its intended functions. We may use it, but perhaps not for ourselves, but for our customers, potentially ...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
No data available
No data available
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
York, National Grid, DXC Technology, experian, BEACHBODY
Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Find out what your peers are saying about ServiceNow Discovery vs. Spiceworks and other solutions. Updated: September 2026.
915,383 professionals have used our research since 2012.