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ServiceNow vs Serviceaide Intelligent Service Management comparison

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Buyer's Guide
Help Desk Software
September 2022
Executive Summary

We performed a comparison between Serviceaide Intelligent Service Management and ServiceNow based on real PeerSpot user reviews.

Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed ServiceNow vs. Serviceaide Intelligent Service Management report (Updated: September 2022).
Download the complete report
633,184 professionals have used our research since 2012.
Featured Review
Use Serviceaide Intelligent Service Management?
James Rountree
Solid, highly scalable, and has got all the features, but needs better reporting, a graphical interface for resource...
Visibility and resource management are the two areas that are improved by the ServiceNow Project Management implementation. The Project Management... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "The setup cost is high compared to others, especially when the scope is not fixed."
  • "I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware."
  • "$230 per user."
  • "It is very expensive because it is a big organization. You have to pay for additional things."
  • "ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM."
  • "There are licensing fees."
  • "The price of the solution is comparable to industry standards. For the features that we received, it is reasonable."
  • "This is a pretty expensive product, so the licensing could be better."

    • More ServiceNow Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Serviceaide Intelligent Service Management?
    Top Answer:The solution is a highly mature product. Because of this, it can stand up to any other product on the market.
    What needs improvement with Serviceaide Intelligent Service Management?
    Top Answer:The solution does not align as modern service solutions do. Seamless integration is no available among the processes. Their service management application needs a lot of work. It’s in a really bad… more »
    What is your primary use case for Serviceaide Intelligent Service Managem...
    Top Answer:We primarily use the solution for processes in management, incident management, and problem change configuration service requests.
    Which solution is better for developing non-ITSM applications: OutSystem...
    Top Answer:The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping the… more »
    Read all 4 answers   →
    Would you choose ServiceNow over Microsoft PowerApps?
    Top Answer:Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp.  Because ServiceNow has a very strong module (Performance Analysis) reporting which will… more »
    Read all 3 answers   →
    What Is The Biggest Difference Between BMC Helix and ServiceNow?
    Top Answer:There are several differences between in Service and BMC Helix ITSM As BMC Helix ITSM is a fully internationalized environment: one can localize the labels, messages (system-generated messages)… more »
    Read all 8 answers   →
    Ranking
    36th
    out of 56 in Help Desk Software
    Views
    359
    Comparisons
    285
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    1st
    out of 56 in Help Desk Software
    Views
    49,563
    Comparisons
    33,852
    Reviews
    74
    Average Words per Review
    570
    Rating
    8.2
    Comparisons
    Also Known As
    Serviceaide ISM, Nimsoft Service Desk, CA Cloud Service Management
    Learn More
    Serviceaide
    ServiceNow
    Overview
    CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.

    ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

    ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

    ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

    “The Smarter Way to Workflow”

    ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

    ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

    ServiceNow offers service management software for industries including:

    Cloud services
    Education
    Financial services
    Government
    Healthcare
    Manufacturing
    Telecommunications

    Reviews from Real Users

    IT Central Station users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

    Offer
    Learn more about Serviceaide Intelligent Service Management
    Learn More
    Learn more about ServiceNow
    Learn More
    Sample Customers
    Oakwood Systems Group
    AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
    Top Industries
    REVIEWERS
    Financial Services Firm25%
    Healthcare Company25%
    Educational Organization13%
    Media Company13%
    VISITORS READING REVIEWS
    Computer Software Company29%
    Government10%
    Healthcare Company7%
    Comms Service Provider7%
    REVIEWERS
    Financial Services Firm16%
    Computer Software Company15%
    Healthcare Company9%
    Manufacturing Company9%
    VISITORS READING REVIEWS
    Computer Software Company21%
    Comms Service Provider10%
    Financial Services Firm10%
    Government9%
    Company Size
    REVIEWERS
    Small Business20%
    Midsize Enterprise7%
    Large Enterprise73%
    VISITORS READING REVIEWS
    Small Business29%
    Midsize Enterprise10%
    Large Enterprise61%
    REVIEWERS
    Small Business21%
    Midsize Enterprise14%
    Large Enterprise65%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise14%
    Large Enterprise69%
    Buyer's Guide
    Help Desk Software
    September 2022
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    633,184 professionals have used our research since 2012.

    Serviceaide Intelligent Service Management is ranked 36th in Help Desk Software while ServiceNow is ranked 1st in Help Desk Software with 76 reviews. Serviceaide Intelligent Service Management is rated 0.0, while ServiceNow is rated 8.2. On the other hand, the top reviewer of ServiceNow writes "Solid, highly scalable, and has got all the features, but needs better reporting, a graphical interface for resource management, and the ability to turn on and off portions of Project Management". Serviceaide Intelligent Service Management is most compared with PagerDuty, whereas ServiceNow is most compared with Microsoft Power Apps, BMC Helix ITSM, ManageEngine ServiceDesk Plus, JIRA Service Management and Appian.

    See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.