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ServiceNow vs Serviceaide ChangeGear comparison

Serviceaide and ServiceNow are both solutions in the IT Service Management (ITSM) category. Serviceaide is ranked #33, while ServiceNow is ranked #1 with an average rating of 8.6. Serviceaide holds a 0.7% mindshare in ISM, compared to ServiceNow’s 21.0% mindshare. Additionally, 85% of Serviceaide users are willing to recommend the solution, compared to 91% of ServiceNow users who would recommend it.
Serviceaide ChangeGear
Read 14 Serviceaide ChangeGear reviews
  • 519 Views
  • 301 Comparison Views
85% willing to recommend
ServiceNow
Read 223 ServiceNow reviews
  • 24,149 Views
  • 7,245 Comparison Views
91% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Serviceaide ChangeGear and ServiceNow compete in the IT service management category. ServiceNow seems to have the upper hand due to its comprehensive feature set that meets the demands of large enterprises.

Features: Serviceaide ChangeGear features include customizable workflows, seamless integration capabilities, and personalized customer support models. ServiceNow provides extensive automation features, advanced analytics tools, and a robust platform for building custom business applications.

Room for Improvement: Serviceaide ChangeGear can enhance scalability, broaden analytic capabilities, and increase third-party application integrations. ServiceNow could improve affordability, simplify the initial configuration, and enhance the user interface to be more intuitive for non-technical users.

Ease of Deployment and Customer Service: ServiceNow offers a cloud-based deployment model that simplifies implementation, making it scalable for growing organizational needs. It also provides efficient customer service. Serviceaide ChangeGear offers multiple deployment models and a personalized support approach, which is beneficial for businesses requiring tailored solutions.

Pricing and ROI: Serviceaide ChangeGear offers an economical setup cost, providing a quicker ROI for budget-conscious businesses. In contrast, ServiceNow justifies its higher costs with extensive feature sets and capabilities, promising substantial long-term ROI for those prioritizing comprehensive service management.

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To learn more, read our detailed ServiceNow vs. Serviceaide ChangeGear Report (Updated: September 2025).
Buyer's Guide
ServiceNow vs. Serviceaide ChangeGear
September 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Serviceaide ChangeGear
Ranking in Help Desk Software
33rd
Ranking in IT Service Management (ITSM)
33rd
Average Rating
7.6
Reviews Sentiment
6.5
Number of Reviews
14
Ranking in other categories
No ranking in other categories
ServiceNow
Ranking in Help Desk Software
1st
Ranking in IT Service Management (ITSM)
1st
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
223
Ranking in other categories
IT Asset Management (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)
 

Mindshare comparison

As of October 2025, in the IT Service Management (ITSM) category, the mindshare of Serviceaide ChangeGear is 0.7%, up from 0.4% compared to the previous year. The mindshare of ServiceNow is 21.0%, down from 26.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM) Market Share Distribution
ProductMarket Share (%)
ServiceNow21.0%
Serviceaide ChangeGear0.7%
Other78.3%
IT Service Management (ITSM)
 

Featured Reviews

UA
A fairly stable solution that’s highly mature, but has a poor user interface
The solution does not align as modern service solutions do. Seamless integration is no available among the processes. Their service management application needs a lot of work. It’s in a really bad state right now. They brought on a new interface that clumped all the processes and features of the solution into one. Still, it’s not really compatible with other solutions. Because of this, its rating has dropped in Gardner. The solution needs to improve its reporting features. The user interface needs a lot of improvements. The product needs to implement a cloud platform solution, which is lacking so far. Their workflow engine is still segregated. It’s not embedded. If you need to do some workflow approvals, you cannot do them directly on the service desk. You have to go into Outlook and do an approval or you have to go in through another screen to handle the approval because the workflow engine they have is a separate product.
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Nikhil Gohil - PeerSpot reviewer
Enables effective incident management and seamless workflow automation with valuable mobile accessibility
I haven't thought deeply about improvements for ServiceNow or what might be missing right now. There are so many modules and features in ServiceNow that I haven't explored them all, so it's hard to say what might be missing or should be improved. I suggest making the cost more affordable for smaller companies.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"The most valuable features of ServiceNow for me are its ticketing and reporting capabilities."
"I don't have to look through a whole bunch of other incidents that aren't relevant to me. It's very useful in that sense."
"ServiceNow is great. You can download the data into Excel and you can basically create reports. It's very flexible."
"The look and feel is a valuable benefit for adoption."
"Will give us better control over asset management and technical debt once we can centralize all contract information."
"It has more extensive features as compared to the other competitors."
"It is robust and very user-friendly."
"I have found that sorting and grouping functions are particularly useful."
More ServiceNow pros
 

Cons

"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
"The technical support SLA can be improved because sometimes they take a long time to answer our queries."
"if I consider from the IT operations management side, ServiceNow is pretty premature on some things, especially the discovery, while the other tools like Micro Focus and BMC Remedy, those that have been in the market for quite some time. ServiceNow is evolving itself in the discovery piece of the future."
"The biggest complaint I have is that the ServiceNow search engine is not very robust."
"I find ServiceNow to be a little bit clunky. If I need to report an issue they have a number of different options. I can report an issue, I can ask a question, I can make a request and it has varying levels of importance or levels of attention required. I find that what's required to submit is not always clear."
"We find it good in general. Obviously, there are areas of improvement for every capability. As they evolve more, if they keep on adding more intelligence into the capabilities, it will improve. The improvement areas are more integration across the landscape and more intelligence for the overall capability of the solution."
"Where it could be improved is Discovery. This may sound odd since I just praised the value of ServiceNow Discovery, but improvements to its automatic detection, the breadth of devices, and the depth of devices covered, as well as keeping up with new technologies, are all essential."
"The reporting, which also includes dashboards, needs to be improved, and there should also be the ability to turn on and off portions of Project Management. Currently, as soon as you install the new version, you've got to go back there and make all the tweaks. There should be just a configuration file that goes to the new version.  The Project Management module does not leverage the knowledge base the way it should, and there is no built-in ability to get to the articles. Resource management should be easier. It would be amazing if they can make resource management a little bit more graphical. There are other solutions that I've seen where resource management was a more visual experience."
"Needs additional software titles and easier normalization."
More ServiceNow cons
 

Pricing and Cost Advice

Information not available
"Getting the solution up and running is expensive."
"ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform."
"Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers."
"We are happy with the pricing."
"We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."
"The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify."
"It is very expensive because it is a big organization. You have to pay for additional things."
"There are licensing fees."
More ServiceNow pricing and cost advice
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
12%
Financial Services Firm
12%
Manufacturing Company
10%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise11
By reviewers
Company SizeCount
Small Business54
Midsize Enterprise36
Large Enterprise163
 

Questions from the Community

Ask a question
Earn 20 points
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
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Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
See all answers
What do you like most about ServiceNow?
The solution has a user-friendly interface.
See all answers
 

Comparisons

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Agiloft Service Desk Suite vs Serviceaide ChangeGear
Compared 26% of the time
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Compared 5% of the time
Microsoft Dynamics CRM vs ServiceNow Logo
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Compared 5% of the time
Pega Platform vs ServiceNow Logo
Pega Platform vs ServiceNow
Compared 5% of the time
IBM Maximo vs ServiceNow Logo
IBM Maximo vs ServiceNow
Compared 5% of the time
Microsoft Power Apps vs ServiceNow Logo
Microsoft Power Apps vs ServiceNow
Compared 4% of the time
More ServiceNow Competitors
 

Product Reports

Buyer's Guide
IT Service Management (ITSM)
October 2025
Serviceaide ChangeGear reportDownload Serviceaide ChangeGear product report
Buyer's Guide
ServiceNow
September 2025
ServiceNow reportDownload ServiceNow product report
 

Also Known As

Serviceaide ISM (Intelligent Service Management), Nimsoft Service Desk, CA Cloud Service Management , ChangeGear
No data available
 

Overview

ChangeGear, a leader in the GigaOm ITSM Radar Report, presents a cutting-edge AI-based service management platform that transforms user experience and enhances decision-making. Offering a business-friendly interface, ChangeGear is customizable with drag-n-drop editing, ensuring adaptability to diverse user needs. The AI-driven platform accelerates decision-making processes with real-time recommendations and intelligent predictions, boosting staff efficiency. Advanced automation, including workflow automation and business process automation, streamlines operations, freeing staff from manual tasks. Recognized for its agility and speed, ChangeGear stands out in change management, asset management, and service desk solutions. For industries navigating compliance challenges, ChangeGear's robust change management and auditing capabilities provide a comprehensive solution. 

Serviceaide

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

ServiceNow
 

Sample Customers

Oakwood Systems Group
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Buyer's Guide
ServiceNow vs. Serviceaide ChangeGear
September 2025
Free Report: ServiceNow vs. Serviceaide ChangeGear
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